Submitting Call Home Analysis And Report Requests - Cisco ASR1000-RP1 - ASR 1000 Series Route Processor 1 Router Software Configuration Manual

Chapter 7 Configuring Call Home
3.
DETAILED STEPS
Command or Action
Step 1
call-home send alert-group configuration
[profile name]
Example:
Router# call-home send alert-group
configuration profile CiscoTAC-1
Step 2
call-home send alert-group diagnostic slot R0
[profile name]
Example:
Router# call-home send alert-group diagnostic
slot R0 profile CiscoTAC-1
Step 3
call-home send alert-group inventory [profile
name]
Example:
Router# call-home send alert-group inventory

Submitting Call Home Analysis and Report Requests

You can use the call-home request command to submit information about your system to Cisco Systems
to receive helpful analysis and report information specific to your system. You can request a variety of
reports, including security alerts, known bugs, best practices, and command references.
Note the following guidelines when manually sending Call Home analysis and report requests:
•
•
•
OL-16506-10
call-home send alert-group inventory [profile name]
If a profile name is specified, the request is sent to the profile. If no profile is specified, the request
is sent to the Cisco TAC profile. The recipient profile does not need to be enabled for the call-home
request. The profile should specify the e-mail address where the transport gateway is configured so
that the request message can be forwarded to the Cisco TAC and the user can receive the reply from
the Smart Call Home service.
The ccoid user-id is the registered identifier of the Smart Call Home user. If the user-id is specified,
the response is sent to the e-mail address of the registered user. If no user-id is specified, the
response is sent to the contact e-mail address of the device.
Based on the keyword specifying the type of report requested, the following information is returned:
– config-sanity—Information on best practices as related to the current running configuration.
– bugs-list—Known bugs in the running version and in the currently applied features.
– command-reference—Reference links to all commands in the running configuration.
product-advisory—Product Security Incident Response Team (PSIRT) notices, End of Life
–
(EOL) or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your
network.
Cisco ASR 1000 Series Aggregation Services Routers Software Configuration Guide
Purpose
Sends a configuration alert group message to one
destination profile if specified, or to all subscribed
destination profiles.
Sends a diagnostic alert group message to one destination
profile if specified, or to all subscribed destination profiles
with a lower severity subscription than the diagnostic result
for route processor slot 0.
Sends an inventory alert group message to one destination
profile if specified, or to all subscribed destination profiles.
How to Configure Call Home
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