Submitting Call Home Analysis And Report Requests - Cisco CSR 1000v Series Software Configuration Manual

Configuring Call Home for the Cisco CSR 1000v

Submitting Call Home Analysis and Report Requests

You can use the call-home request command to submit information about your system to Cisco to receive
helpful analysis and report information specific to your system. You can request a variety of reports, including
security alerts, known bugs, best practices, and command references.
Note the following guidelines when manually sending Call Home analysis and report requests:
• If a profile name is specified, the request is sent to the profile. If no profile is specified, the request is
• The ccoid user-id is the registered identifier of the Smart Call Home user. If the user-id is specified, the
• Based on the keyword specifying the type of report requested, the following information is returned:
To submit a request for analysis and report information from the Cisco Output Interpreter tool, perform the
following steps:
SUMMARY STEPS
1. call-home request output-analysis "show-command" [profile name] [ccoid user-id]
2. call-home request {config-sanity | bugs-list | command-reference | product-advisory} [profile name]
[ccoid user-id]
DETAILED STEPS
Command or Action
Step 1 call-home request output-analysis "show-command"
[profile name] [ccoid user-id]
Example:
Router# call-home request output-analysis "show
diag" profile TG
Step 2 call-home request {config-sanity | bugs-list |
command-reference | product-advisory} [profile
name] [ccoid user-id]
sent to the CiscoTAC-1 profile. The recipient profile does not need to be enabled for the call-home
request. The profile should specify the email address where the transport gateway is configured so that
the request message can be forwarded to the CiscoTAC-1 profile and the user can receive the reply from
the Smart Call Home service.
response is sent to the email address of the registered user. If no user-id is specified, the response is sent
to the contact email address of the device.
◦config-sanity—Information on best practices as related to the current running configuration.
◦bugs-list—Known bugs in the running version and in the currently applied features.
◦command-reference—Reference links to all commands in the running configuration.
◦product-advisory—Product Security Incident Response Team (PSIRT) notices, End of Life (EOL)
or End of Sales (EOS) notices, or field notices (FN) that may affect devices in your network.
Cisco CSR 1000v Series Cloud Services Router Software Configuration Guide
Sending Call Home Communications Manually
Purpose
Sends the output of the specified show command for analysis.
The show command must be contained in quotes ("").
Sends the output of a predetermined set of commands such as the
show running-config all, show version or show module
commands, for analysis. In addition, the call home request
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