·
Silver Support Contract
24 hr x 7 days telephone support
Remote diagnostics
Six on-site support visits
Half-yearly service performance reviews
15 working day turnaround for repair
Two preventive maintenance visits per year
Discount on predesigned training courses
·
Bronze Support Contract
24 hr x 7 days telephone support
Remote diagnostics
30 day turnaround for repair
Firmware revision control at a repair centre
Yearly service performance review
Silver and Bronze contracts can be further enhanced with the inclusion of a
Software Contract. Gold Support Contracts are all inclusive.
More information can be obtained from TANDBERG Television Customer
Services; contact information is given in the preliminary pages of this
manual.
6.4
Errors and Diagnostics Menus – When to Use
Them
6.4.1
Error Messages
Summary Screen
Ops ...
Cfgs
More ...
Quit
Figure 6.1: Finding the Errors Menu
Instruction Manual: evolution 5000 E5710 and E5720 Encoder
ST.TM.E10074.1
Advanced Menu
Setup ...
Errors...
Diagnostics...
Ops ...
Front Panel Diagnostics Menu
Configs
Quit
Preventive Maintenance and Fault-finding
LCD Display
Keyboard
Fail Relay
Alarm Relay
Alarm LED
Buzzer
Quit
Errors Menu
Active Errors
Error Masks
Quit
Page 6-5