Replacement Parts; Checks On Completion Of Servicing; 6.3 Maintenance And Support Services; Warranty - TANDBERG evolution 5000 E5710 Instruction Manual

Preventive Maintenance and Fault-finding

Replacement Parts

When replacement parts are required, be sure the service technician has
used parts specified by the manufacturer or which have the same
characteristics as the original part. Unauthorised substitutions may result
in fire, electric shock or other hazards.

Checks on Completion of Servicing

Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating condition. Also, performance and EMC checks may be
required.

6.3 Maintenance and Support Services

6.3.1

Warranty

The equipment is covered by standard TANDBERG Television warranty
service for a period of 12 months from delivery.
The warranty covers the following:
·
All material defects in the equipment for a period of 12 months
·
All parts and labour charges
·
All returned items will be repaired within 30 working days from receipt
at the customer care centre
·
Return of the repaired item to the customer, postage paid
·
Provide assistance to the customer through the Customer Help Line
number (see the Customer Services information at the front of this
manual)
The warranty does not cover any engineering visit(s) to the customer's
premises.
6.3.2 Levels of Continuing TANDBERG Television
Maintenance Support
TANDBERG Television offers three levels of continuing support. These
include Bronze Support, designed to provide extended warranty cover at
low cost, plus two additional enhanced levels of support. A brief overview
follows:
·
Gold Support Contract
24 hr x 7 days telephone support
Remote diagnostics
Advanced exchange facility for repair (24 hour dispatch)
Unlimited on-site support visits by Account focused engineer
Quarterly service performance reviews
TANDBERG Television on-site installation of software enhancements
Software maintenance releases
Discounted software enhancements
Two preventive maintenance visits per year
Discount on predesigned training courses
Page 6-4 Instruction Manual: evolution 5000 E5710 and E5720 Encoder
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