Preface - Oce Arizona 365 GT User Manual

Preface

Preface
Introduction
This manual provides the operator with information about the Océ Arizona® 365 GT UV flatbed
inkjet printers. This manual uses the term Océ Arizona 365 GT to refer to the printers. The manual
orients you to the many features and procedures that allow you to print professional quality
images on various media with the printer.
Language Support
The printer's user interface software supports the English and Chinese languages. To select your
preferred language and other setup information, refer to the Settings Module in Chapter 4.
Printers are shipped with a printed copy of the US English version. You can download a PDF file
of the manual in Chinese from the Customer Support web site: http://downloads.oce.com or
http://www.dgs.oce.com.
Océ on the Internet
For further information on documentation and support for your printer or for information on
other Océ products, please visit our websites: http://downloads.oce.com or https://dgs.oce.com.
Customer Service
If your printer malfunctions and you are unable to resolve the problem, field service technicians
can be dispatched to your site to conduct repairs. Service visits are paid for by the customer,
either under a maintenance agreement, by purchase order or prepayment. Time and material
rates are charged for any service not covered under a maintenance agreement. Before calling to
report a problem, gather as much information about the problem as possible and have it ready to
provide to your customer care center. The more information you can provide initially, the more
quickly the problem can be corrected.
Responsibilities of the Operator
The printer operator must be properly trained. Océ provides training for the operator in the use of
the printer hardware and software at the time of installation. It is the customer's responsibility to
ensure that only properly trained personnel operate the printer. Operators must be fully versed in
the operation of ONYX® ProductionHouse or THRIVE. For any operator unfamiliar with these
applications, ONYX training is required. Training courses are available; contact your local Océ
representative.
The operator or other trained personnel are expected to handle all user maintenance as detailed
in the User Manual, and also replacement of consumable parts (except print heads).
Responsibilities of the Service Technician
Field service technicians must have Océ service training. The service technician is responsible for
all repairs, upgrading and modification requested by the customer or mandated by the Océ
Service and Support Group. The service technician who installs the printer will also provide
training for the operator that covers all of the basic skills required to operate the printer. Service
personnel are furnished with proper tools for the installation and maintenance of the printer. In
addition to the tools and custom kits, each engineer will have basic tools for proper maintenance
and servicing.
8 Chapter 1 - Introduction