Oce Arizona 365 GT User Manual page 173

Troubleshooting Overview
• Check for media that is buckling or sitting too high on the table.
• If you just changed ink in the printer, review the procedures in this manual and check for
successful installation.
• Try printing a test print.
• If the printer is not receiving print jobs, check the network cable connection.
NOTE
If you still have problems, contact your Océ service representative.
Call for Service
Try to eliminate simple problems before you call your service representative. However, it is
important to know when to call for service. Without training, servicing the printer yourself may
cause further damage. When you have determined that a service call is required, call as soon as
possible. Have the following information ready:
• Printer serial number — located near the AC power plug.
• Error message displayed on the control panel, if any.
• The exact circumstances when the error occurred, such as during printing, or maintenance.
• Note any unusual phenomena, such as peculiar printing, noises, and smells associated with
the failure.
Chapter 10 - Error Handling and Troubleshooting 173