Table of Contents
Advertisement
Retrieving Parked Skype for Business Calls
Parked calls are placed in the call orbit and given a retrieval number to retrieve the call. When someone
retrieves a parked call, a notification showing that the call was picked up and by whom is shown on the
phone of the person who parked the call.
If no one retrieves a parked call within a set time limit, the call is returned to the person who parked the
call. For example, if Betty parked a call and no one retrieves the call, the server returns the call to Betty's
line. If Betty doesn't answer the parked call after it's returned, the call is sent to the default line on the
server. If the call is not answered, the call is terminated. The time limit for parked calls and the default line
are set by the system administrator.
Retrieve a Parked Skype for Business Call on Another Phone
You or anyone on your network can retrieve a parked call by dialing the retrieval number.
Procedure
1. Select New Call and dial the retrieval number.
For example, dial #1347.
Retrieve Parked Skype for Business Calls on the Same Phone
You can retrieve a parked call on the same phone where the call was parked.
Procedure
1. Do one of the following:
•
Press the Retrieve soft key.
•
Select New Call and dial the retrieval number. For example, dial #1347.
Managing Calls
On VVX phones, you can see the number of calls on the line from the Lines screen, as shown next. On all
VVX business media phones, a green light on the line key indicates a line with an active call, and a red
light indicates a line with one or more held calls.
Multiple Calls on phone lines on the Lines screen
Polycom, Inc.
All manuals and user guides at all-guides.com
Audio Calls
46
Hide quick links:
Advertisement
Table of Contents
Need help?
Do you have a question about the VVX and is the answer not in the manual?
Questions and answers
How can we change the different directory
To change the directory on a Polycom VVX phone, follow these steps:
1. Access the Directory:
- Press the Home button.
- Tap Directories.
2. Add a New Contact:
- Tap the + sign.
- Enter the first name, last name, and contact number (phone number).
- Ensure that the fields for First Name, Last Name, and Contact are filled out.
3. Customize Additional Fields:
- Enter a Favorite Index (speed dial reference number). If not set, the system assigns the next available position.
- Tap Label and enter a label for the contact.
4. Advanced Options:
- You can customize options like auto-rejecting the contact (sending to voicemail) or diverting the caller to another number. These are optional settings.
Make the required changes in the directory and save them as needed.
This answer is automatically generated