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2. Select the folders AppData > Local > Polycom > Polycom BToE Connector.
3. Click the file polycom_BTOE_log.txt.
Troubleshoot Pairing
If you are having trouble pairing your VVX phone with your computer, make sure the Ethernet cable is
plugged into the PC port on the phone.
If the Ethernet cable is connected properly and a warning message that the phone was unable to pair
continues to display, ensure that Polycom BToE Connector is an allowed program in your system's
firewall on your computer.
Procedure
1. Navigate to Start > Control Panel > System and Security > Windows Firewall > Allow a
program through Windows Firewall.
2. Click Change Settings.
3. Search for Polycom BToE Connector in the list of applications and click the check boxes for
Domain, Home/Work, and Public networks.
4. Click OK.
Login Credentials
If your phone has incorrect login credentials, or if you need to resubmit Login Credentials, one of the
following messages or icons display on your phone:
•
The message "Login Credentials have failed. Please update them if the information is correct" is
displayed on the screen.
•
A lock icon
is displayed in the status bar.
•
The message "Invalid login credentials" scrolls under the time in the status bar.
•
The Calendar icon that displays on the Home screen is not available.
Polycom, Inc.
All manuals and user guides at all-guides.com
Troubleshooting
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Need help?
Do you have a question about the VVX and is the answer not in the manual?
Questions and answers
How can we change the different directory
To change the directory on a Polycom VVX phone, follow these steps:
1. Access the Directory:
- Press the Home button.
- Tap Directories.
2. Add a New Contact:
- Tap the + sign.
- Enter the first name, last name, and contact number (phone number).
- Ensure that the fields for First Name, Last Name, and Contact are filled out.
3. Customize Additional Fields:
- Enter a Favorite Index (speed dial reference number). If not set, the system assigns the next available position.
- Tap Label and enter a label for the contact.
4. Advanced Options:
- You can customize options like auto-rejecting the contact (sending to voicemail) or diverting the caller to another number. These are optional settings.
Make the required changes in the directory and save them as needed.
This answer is automatically generated