Polycom VVX 410 Quick Start Manual
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Polycom VVX 410 Quick Start Manual

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Hosted Phone
Quick Start Guide
Get the most out of our Hosted Phone service
with these handy instructions for the Polycom
VVX 410 phone.
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Summary of Contents for Polycom VVX 410

  • Page 1 Hosted Phone Quick Start Guide Get the most out of our Hosted Phone service with these handy instructions for the Polycom VVX 410 phone.

  • Page 2: Table Of Contents

    Contents Equipment ..............Dial Pad .
  • Page 3 Make the Right Connection Thanks for choosing Midco for your business hosted phone service! Your experience with this service matters to us. We hope you find this quick start guide is a helpful tool to get you going with this service. We have even more tips and tools at Midco.com/Business/Support, where you can learn more about different features, read common questions and answers, and get tips about your services.

  • Page 4: Equipment

    Equipment Dial Pad Use the dial pad buttons to enter information for new contacts. • To type with the dial pad buttons, press a button repeatedly to view the character options. Stop to select a character. 1. Security slot (on top) 10.

  • Page 5: Do Not Disturb

    Do Not Disturb If you have a service that supports Do Not Disturb (DND), you can disable ringing and forward all your calls directly to voicemail. To enable or disable ringing, press the DND softkey from the Home or Lines view.

  • Page 6: Features

    Features Phone Views Your phone has three main views on its screen. Lines View This default view displays phone lines, favorites and soft keys. You can access this view any time. If your phone is idle, you can press the Line key to access the dialer. Home View With this view, icons display on screen to help you access phone functions.

  • Page 7: Calls

    Calls Only one call can be active at a time. You can use the handset, speakerphone or headset for calls. • During a call, you can change modes by picking up the handset or by pressing the speakerphone or headset button. If you navigate away from your call(s), press the Home button to see •...
  • Page 8 To answer a call: Use one of these options. • Press the speakerphone button or Answer softkey. • Pick up the handset. • Press the headset button. Press Answer while you’re on an active call. • The current call will be placed on hold. To end an active call: Choose one of these options, depending on how you answered the call.
  • Page 9 To reject a call: From the incoming call window, press Reject to send a call directly to your voicemail. You can also reject an incoming call from the Lines or Calls views. You cannot reject calls on shared lines. To view a recent call: Choose one of these ways to view your recent calls.
  • Page 10 To place a conference call: You can make conference calls with up to six parties. There are multiple options to connect a conference call. • When no call is connected yet: Call the first party. 2. After the call connects, press the More softkey. 3.
  • Page 11 To transfer a call: You can transfer a call to another party in three different ways: • Blind (Cold) Transfer: Transfer a call directly to another party without consulting or introducing the caller. • Semi-Attended Transfer: Transfer a call when receiving the ring-back. •...
  • Page 12 Call Park The call park feature allows you to put a call on hold at one phone and continue the conversation from another phone. To park a call: While on the phone, press Hold. Press Park. Dial the seven-digit number of the phone where you want to park the call, then press Enter.
  • Page 13 Contacts To view your contact directory: From the Home view, select the Directories softkey. Or, from the Lines view, select Directory. Press Contact Directory. To add a contact to your directory: Navigate to the contact directory, and select Add. Enter the contact’s information, and press Save. •...
  • Page 14 To dial a contact from your directory: Select a contact in your directory, and press Dial. • If the contact has multiple numbers listed in the directory, choose the appropriate phone number, and select Dial. To delete a contact: Go to your contact directory, and use the navigation keys to select the contact you want to remove.
  • Page 15 To dial a Favorite contact: Navigate to your Favorites list. Select the favorite contact you want to call, and then press Dial. Select the appropriate phone number of contact you want to call, and press Select. To add a speed dial key to any blank line key: Press and hold the blank line key you wish to use.

  • Page 16: Voicemail

    Voicemail To listen to voicemail messages: Choose one of these ways to access your voicemail from your phone. Dial 611. • Press the Messages button on the phone. • • From the Home view, select Messages, and then Message Center. If your phone has multiple lines, the Line Select screen displays.
  • Page 17 Options While Listening to Messages • Press 1 to play a message. • Press 2 to save a message and go to the next one. Press 3 to delete a message and go to the next one. • Press 4 to save a message as new. •...

  • Page 18: Online Resources

    Online Resources Helpful Tools and Tips Your experience with Midco matters to us. We want to help you get the most out of your services. We offer many helpful tools and resources for you at Midco.com/Business. Check it out today! Midco.com/Business/Support —...
  • Page 20 ©2017 Midcontinent Communications. All rights reserved. Updated December 13, 2017.

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