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Polycom VVX Manual

Polycom VVX Manual

Expansion modules
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®
Polycom
Polycom VVX Business Media Phones
Feature Profile 78960
®
®
The Polycom
VVX
Expansion Modules are consoles you can connect to Polycom VVX Business Media
phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a
daily basis and expand the functions of your phone. You can accept, screen, dispatch, and monitor calls
with VVX Expansion Modules and reduce the number of lost customer calls, shorten transaction times,
and increase the accuracy of call routing.
Polycom VVX Expansion Modules are available for the following Polycom VVX business media phones
running UC software 4.1.6, 4.1.7, and 5.1.x or later:
●
VVX 300, 310, 400, and 410 business media phones
●
VVX 500 and 600 business media phones
Note: VVX Expansion Modules not supported in UC Software 5.0.x
The VVX Expansion Modules are not supported on VVX phones running UC Software 5.0.x.
The expansion modules are supported only on VVX phones running UC Software 4.1.6, 4.1.7,
and 5.1.x.
The following features are available on the VVX Color Expansion Modules and VVX Expansion Modules
with a paper display:
●
VVX Color Expansion Modules VVX Color Expansion Modules feature an easy-to-navigate
480x272 LCD display. Each color expansion module provides you with 28 line keys and 3 display
pages, supporting a total of 84 lines that
contacts, or Microsoft
modules to your phone to support an additional 252 line keys per phone.
●
VVX Expansion Modules VVX Expansion Modules provide you with 40 line keys that
set up as registrations, favorites, or busy lamp field contacts. You can connect up to three
expansion modules to your phone to support an additional 120 line keys per phone.
This feature profile explains how to set up and use Polycom VVX Expansion Modules with your VVX
phones and includes the following sections:
●
Get Started
●
Set Up VVX Expansion Modules
●
Use VVX Expansion Modules
●
Get Help
June 2014 | 3725-46317-003/A
®
VVX
Expansion Modules with
you
™
®
Lync
presence contacts. You can connect up to three color expansion
can set up as registrations, favorites, busy lamp field
you
can
1

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Summary of Contents for Polycom VVX

  • Page 1 Expansion Modules are consoles you can connect to Polycom VVX Business Media phones to add additional lines. VVX Expansion Modules enable you to handle large call volumes on a daily basis and expand the functions of your phone. You can accept, screen, dispatch, and monitor calls with VVX Expansion Modules and reduce the number of lost customer calls, shorten transaction times, and increase the accuracy of call routing.

  • Page 2: Get Started

    Feature Profile 78960: Using Polycom VVX Expansion Modules with Polycom VVX Business Media Phones UC Software 5.1.0 The following table summarizes supported phone models, software, and supporting documentation: VVX Expansion Modules at a Glance Released: December 2013 Interoperability You cannot connect...

  • Page 3: Set Up Vvx Expansion Modules

    » Connect an auxiliary cable from the AUX port on the phone to the AUX IN port on the expansion module. The LED lights on the module’s line keys flash red and green as the module starts up. The VVX Color Expansion Modules power up in approximately 20 seconds, and the VVX Expansion Modules with a paper display power up in approximately 3 seconds.

  • Page 4: Understand Vvx Expansion Module Features

    The following figure illustrates the features, components, and keys available on the color expansion modules. VVX Color Expansion Module features The following are descriptions of the features, components, and keys available on the VVX Color Expansion Module. ● Color display Displays line numbers, busy lamp field contacts, Microsoft Lync presence contacts and favorites.
  • Page 5 Feature Profile 78960: Using Polycom VVX Expansion Modules with Polycom VVX Business Media Phones UC Software 5.1.0  Fast-flashing Green Indicates an incoming call.  Flashing Green Indicates the remote party placed the call on hold.  Solid Red Indicates the phone of a monitored busy lamp field contact is placing a call or is in a call.
  • Page 6 The next figure illustrates the features, components, and keys available on the expansion modules with a paper display. VVX Expansion Module features The following are descriptions of the features, components, and keys available on the VVX Expansion Module. ● Plastic Cover Overlying Directory Card Protects the directory card. The directory card is a paper sheet that displays line numbers, busy lamp field contacts, favorites, and line key functions.

  • Page 7: Assign Functions To Lines

    Expansion modules support one function per line key, and you can assign functions, including line registrations and favorites, to line keys on your expansion modules from your VVX phone. You can also assign Microsoft Lync contacts to line keys on the color expansion modules from your VVX phone.
  • Page 8 Feature Profile 78960: Using Polycom VVX Expansion Modules with Polycom VVX Business Media Phones UC Software 5.1.0 The next figure shows the different function assignments on a VVX Color Expansion Module. VVX Color Expansion Module function assignments VVX phones with three connected VVX Expansion Modules support a maximum number of line registrations, busy lamp field contacts, Microsoft Lync presence contacts, favorites, and unique line number registrations.

  • Page 9: Identify Line Key Assignments

    The default view on your phone screen, which is called Lines View, displays line registrations, busy lamp field contacts, Microsoft Lync presence contacts, and favorites. Each function occupies a display space in Lines View. VVX phones support a maximum number of display spaces, which are listed in the table Maximum Number of VVX Phone Display Spaces.

  • Page 10: Generate The Vvx Expansion Module Directory Card

    Generate the VVX Expansion Module Directory Card Using the Polycom Web Configuration Utility, you can generate and download a PDF file with your VVX Expansion Module line key information. You can print and insert the PDF file as a directory card on your expansion module.

  • Page 11: Navigate Vvx Color Expansion Module Paging

    Module. To insert the directory card: 1 Place the tip of a paper clip under the slot at the top right corner of the VVX Expansion Module plastic cover to remove the plastic cover. 2 Place the directory card on your VVX Expansion Module.
  • Page 12 This feature is described and shown in the following scenarios: ● If you only have one expansion module connected to your VVX phone, the pages are ordered sequentially on the module, as shown in the next figure. Press the first, second, or third Page key to view the corresponding pages.
  • Page 13 Smart Paging on two connected VVX Color Expansion Modules ● If you have three expansion modules connected to your VVX phone, the pages are ordered non- sequentially. As shown in the next figure, the pages display on the three expansion modules in the following order: ...

  • Page 14: Place Calls

    Alternate Paging on VVX Color Expansion Modules Place Calls You can place a call using the line keys on your VVX Expansion Modules. Line keys on expansion modules activate available lines and place calls to contacts assigned to those lines.

  • Page 15: Assign Favorites

    You can make contacts in the Contact Directory as favorites on your VVX phone. To mark a contact a favorite, you need to assign the contact a favorite index number in the Contact Directory. Favorites display consecutively in Lines View on the phone’s screen according to the assigned index number.

  • Page 16: Assign Microsoft Lync Presence Contacts

    When your phone is registered with Microsoft Lync Server, you can assign Microsoft Lync contacts to line keys on your VVX Color Expansion Module. You can quickly call Lync contacts by pressing the corresponding line key on the expansion module. You can also monitor your Lync contacts’ presence status from your expansion module.

  • Page 17: Change The Backlight Intensity

    Blocked Change the Backlight Intensity When you change the backlight intensity settings on your VVX phone, the VVX Color Expansion Modules’ displays connected to your phone automatically changes to match the new settings. You can change the backlight intensity, the brightness of your screen display, to a comfortable viewing level.
  • Page 18 Select Up or Down to increase or decrease the maximum intensity the screen displays. If you have a VVX 500 or 600 phone, you can also drag your finger along the slider to increase or decrease the intensity the screen displays.

  • Page 19: Polycom And Partner Resources

    Get Help This section provides a list of Polycom documents referred to in this guide as well as partner resources you can use. If you are looking for help or technical support for your phones, the following types of documents are available on the...
  • Page 20 Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by email at OpenSourceVideo@polycom.com.

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