Polycom VVX 500 User Manual
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- Quick start manual (21 pages)
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Summary of Contents for Polycom VVX 500
- Page 1 Software 5.0.0 | August 2013 | 1725-44635-001 Rev D USER’S GUIDE ® ® Polycom 500 and 600 Business Media Phones ® ® and Polycom Camera Polycom, Inc.
- Page 2 Information is provided “as is” without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its...
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Page 3: Table Of Contents
Redialing Numbers ......................... 36 Ending Calls ............................ 36 Using Headsets ..........................36 Enabling Headset Memory Mode ....................37 Using Bluetooth Headsets with Your VVX 600 Phone ..............38 Responding to Incoming Calls ...................... 42 Ignoring Incoming Calls........................42 Polycom, Inc. - Page 4 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Rejecting Incoming Calls........................ 42 Forwarding Incoming Calls to Another Person ................42 During Calls ............................. 43 Holding Calls ..........................43 Transferring Calls ........................... 44 Setting Up and Handling Conference Calls ................. 45 Setting Up Conference Calls ......................
- Page 5 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Calling Using the H.323 Protocol ....................88 Soft Key Method ..........................89 Dialog Box Method ......................... 89 Tips for Video Calls ........................89 Using Advanced Features .................. 91 Using Buddy Lists ..........................
- Page 6 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Interrupting and Disabling Screen Savers ................... 129 Using the Phone as a Digital Picture Frame ................129 Using Power-Saving Mode......................130 Changing Your Office Hours ......................131 Changing Timeouts ........................
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Page 7: About This Guide
600 business media phone. You can use this guide if you have either phone. This user guide will help you to navigate and use your VVX 500 or VVX 600 phone. It will give you an overview of your phone and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. -
Page 8: Information Elements
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Views Your phone has four main views: Home, Calls, Active Call, and Lines (the default)w. A view is a specific screen on the phone interface that provides unique information and enables you to perform specific tasks. -
Page 9: Typographic Conventions
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide This guide uses the following information elements to highlight important information. Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept. -
Page 10: What's In This Guide
Chapter 3: Using Video and the Polycom VVX Camera If video is enabled on your phone, and/or you have a VVX Camera attached to your phone, refer to this chapter for information on how video and the VVX Camera work on your phone. - Page 11 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Documents: Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera Quick User Guide—This guide is a quick reference on how to use the phone’s most basic features, including how to use video and the VVX Camera.
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Page 13: 1: Getting Started
Phone Keys and Hardware The following figure shows the important phone features on the VVX 500 and VVX 600. The features are described in the table below. Polycom, Inc. - Page 14 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Table 1: VVX 500 and VVX 600 Phone Features Feature Description Reversible tab Secures the handset in the cradle when your phone stand is positioned at a high angle.
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Page 15: Phone Views
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Web Info: Attaching Phone Hardware For information on attaching phone hardware, including how to connect your phone to the network, see the Quick Start Guide for your phone, available by navigating to your phone’s Support page... - Page 16 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To show all Home view icons (shown next), press and hold the Page Indicator shown above. Press and hold the Page Indicator again to view fewer icons.
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Page 17: Lines View
If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, a green bar displays, as shown in the following VVX 500 example. -
Page 18: Active Call View
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Troubleshooting: Why Can’t I Access the Idle Browser? If your phone has calls, you cannot access the Idle Browser. To access the Main Browser, tap Applications from Home view. -
Page 19: Understanding Phone Icons And Status Indicators
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Scroll to see all your calls. If your phone has multiple lines, calls display under the associated line. Call color indicates status: Dark green—Active call. -
Page 20: Navigating Your Phone Interface
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icon Description Icon Description Incoming call Shared line with a held call Incoming call Call forwarding is enabled Active conference Tap to access recent calls... -
Page 21: Entering Data And Updating Fields
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you want to… Do this… Switch phone views If you are in an active call, press to switch between Home view, Lines view and Calls view. -
Page 22: Using The Onscreen Keyboard
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Table 4: Mode and Encoding Options Options Available When You Tap Mode Options Available When You Tap Encoding or Abc (to capitalize the first letter only, and... - Page 23 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To use the onscreen keyboard: 1 Open the onscreen keyboard by tapping in the phone’s status bar. 2 To enter information in a specific way—for example, in upper case only and using the ASCII format—tap...
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Page 24: Using The Dialpad Keys On The Phone Console
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Table 5: Using the Onscreen Keyboard to Enter Information If you want to… Do this… Select an Encoding option (title case, upper and tap the Encoding options you want. -
Page 25: Cleaning The Touchscreen
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you want to… Do this… Enter a number Press a dialpad key repeatedly (depending what mode you’re in) to enter the number that displays on that key. -
Page 26: Registering The Phone
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: What Happens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl alcohol and water solution of 50:50, and then wipe the screen with the cloth. - Page 27 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To access the Web Configuration Utility for your phone: 1 Launch a Web browser from a computer on the same network as your phone. 2 In the Address Bar of your Web Browser, enter the IP address of your phone. For example, if your phone’s IP address is 123.22.3.4, enter this information in the address bar.
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Page 28: 2: Using Basic Features
24 calls at one time. Your administrator can set up your phone to have up to 12 lines (for the VVX 500) or 16 lines (for the VVX 600). Lines can have unique extension numbers, or they can have the same extension number as other lines. -
Page 29: Answering Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, your system administrator may have disabled it. You must handle calls using the handset or a headset. If your system administrator disables the speakerphone... -
Page 30: Answering Another Call
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Incoming call from Home view: Incoming call from Calls view: To answer the call, pick up the handset, press , or press . Or, from Calls view, tap Answer to use the speakerphone. -
Page 31: Answering On A Shared Line
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view displays, as shown next. Incoming call from Home view:... -
Page 32: Answering Calls Automatically
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide For more information about shared lines, including what you can and cannot do with shared lines, see Working with Shared Lines. Answering Calls Automatically You may find it convenient for your phone to auto-answer calls, so you don’t have to push a button or tap a key to answer a call. -
Page 33: Placing Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you tap a phone line that doesn’t have an active call, the most recent call on that line will become active. The current call will be held. -
Page 34: Calling From The Dialer
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide You can place calls in these ways: Manually, from the Dialer Automatically, by tapping a favorite in Home or Lines view Automatically, from your Favorites list, Recent Calls list, or Contact Directory. -
Page 35: Placing Calls From Favorites, Lists, And Directories
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To call from the Dialer: Enter the number, and then pick up the handset. Press or tap , or press If you’re already in handset, speakerphone, or headset mode, enter the number, and tap... -
Page 36: Redialing Numbers
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 From your Directory, tap the contact you want to call. 3 From the contact’s information screen, tap the contact’s phone number. The call is automatically placed. -
Page 37: Enabling Headset Memory Mode
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you have a VVX 600, your phone supports Bluetooth headsets. If your system administrator enables Bluetooth capability for your phone, you can use a Bluetooth device to handle calls. If a Bluetooth headset is connected and in use, glows blue. -
Page 38: Using Bluetooth Headsets With Your Vvx 600 Phone
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you switch to the speakerphone or the handset, you deactivate Headset Memory Mode. Calls will no longer automatically go to your headset, unless you choose this mode. To have calls go to your headset again, activate Headset Memory Mode by pressing twice. -
Page 39: Pairing And Connecting Bluetooth Headsets
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Pairing and Connecting Bluetooth Headsets Before you use your Bluetooth headset, you need to pair and connect it with your phone. You can pair up to four Bluetooth headsets with your phone;... - Page 40 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If your headset isn’t listed, find the headset by tapping Scan. Make sure your headset is in discovery mode before you tap Scan. The message Place device in discoverable mode reminds you to do this.
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Page 41: Handling Calls With Your Bluetooth Headset
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The Bluetooth/Headset icon will also display in the status bar, as shown next. If you tap the icon, the Bluetooth Settings screen displays. You can now use your headset to handle calls. -
Page 42: Responding To Incoming Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Your headset remains paired to your phone but is no longer connected. To connect it to your phone again, tap Connect. Timesaver: How to Quickly Connect and Disconnect Your Headset You can quickly disconnect your headset by turning your headset off. -
Page 43: During Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To forward an incoming call to another person: 1 While your phone rings, tap Forward. 2 From the Call Forwarding screen, enter the forwarding number, and tap Forward. -
Page 44: Transferring Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide From Lines view, tap Resume. If there’s more than one held call on the line, the last call that you held will be resumed. If you have multiple lines and you tap Resume, the last call that you held—on either line—will be resumed. -
Page 45: Setting Up And Handling Conference Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The call automatically transfers to the person you specified. Timesaver: Completing a Transfer If you’re using a handset, complete a transfer by replacing the handset. -
Page 46: Holding And Resuming Conference Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: How to Quickly Set Up a Conference If your phone has an active call and one held call—on the same or a different line—tap Join from either Lines or Calls view to automatically create a conference call. -
Page 47: Managing Conference Call Participants
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To split a conference call: From Active Call, Lines, or Calls view, tap Split. The conference call ends. By default, the other two people are held. -
Page 48: Changing The Way Calls Are Answered
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Tap Remove to remove the person from the conference, end the conference call, and create an active call between you and the person still in the call. -
Page 49: Rejecting Calls From A Contact
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 If your phone is set up with multiple lines, tap the line to apply forwarding to. 3 From the Forwarding Type Select screen, tap the forwarding type you want: Always—To forward all incoming calls. -
Page 50: Diverting Calls From A Contact To Another Person
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2. From your directory, tap the contact whose calls you want to reject. 3. From the contact’s information screen, tap 4. From the Edit Contact screen, tap Auto Reject, tap Enabled, and then tap Save. - Page 51 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The DND icon in Home view, , changes to , as shown next. Note: Do Not Disturb and Shared Lines Enabling Do Not Disturb on shared lines disables ringing only. You’ll still see a visual notification of the call and have the option to answer the call.
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Page 52: Using Do Not Disturb With Multiple Lines
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using Do Not Disturb with Multiple Lines By default, the Do Not Disturb feature applies to all lines on your phone. However, your phone may be set up so that you can enable the feature on a per-line basis. -
Page 53: Viewing Recent Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide A flashing Message Waiting Indicator, located at the top-right of your phone. An audible alert (if your phone is on-hook). Note: Temporarily Removing Message Indicators... - Page 54 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Icons display next to a call to indicate the call type: Placed calls display Received calls display Missed calls display To view your Recent Calls list: ...
- Page 55 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To customize the list: From your Recent Calls list (shown next), tap to sort and order calls, and tap to filter calls for specific lines.
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Page 56: Working With Your Contact Directory
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Working with Your Contact Directory You can store a large number of contacts in your phone’s local Contact Directory (shown next). Contact your administrator for the exact number. - Page 57 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To search for a contact: 1 From your Contact Directory, tap Search. 2 From the Search screen, enter search criteria and tap Search. If you’re using the onscreen keyboard, tap before you tap Search.
- Page 58 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Tap Job Title, and enter the contact’s job title, such as Manager. Tap Email, and enter the contact’s email address. Tap Favorite Index, and enter a favorite index number.
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Page 59: Working With A Corporate Directory
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To delete a contact: 1 From your Contact Directory, tap the contact you want to delete. 2 From the contact’s information screen, tap . A confirmation message displays, confirming that you want to delete the contact. -
Page 60: Controlling What Is Heard
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 3. From the contact’s information screen, tap Save. Only the first name, last name, and phone number are saved. You may want to go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. -
Page 61: Changing The Speaker Volume
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, , while you’re in a call. - Page 62 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide All your favorites display in your Favorites list. A smaller number of Favorites (11 for the VVX 500 and 15 for the VVX 600) display in Lines view and from Home view.
- Page 63 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index number. The contact with the lowest number displays first. To reorder your favorites, assign the contact a different index number.
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Page 64: Working With Shared Lines
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To reorder your favorites: 1. From your Contact Directory, tap the contact. 2. From the contact’s information screen, tap 3. From the Edit Contact screen, tap Favorite Index, and enter a new favorite index number. - Page 65 If you are running Polycom UC Softwar 5.0.0, and you have an incoming call on a shared line, whichnone of the phones are answer, the call displays in the missed calls log on all the phones. If you have an incoming call on a shared line and you or any of the other phones answer the call, the call is not logged as missed on any phone.
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Page 66: 3: Using Video And The Polycom Vvx Camera
If you attach a Polycom® VVX® Camera to your phone, you can send and receive video during calls. The VVX Camera is an optional accessory that attaches to the USB port on the top of your phone. For information about purchasing a VVX Camera, contact your Polycom reseller. -
Page 67: About Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: How Can I Stop Far-Side Video? You can’t start and stop far-side video. If your phone is video-enabled, it will always display far-side video. -
Page 68: Handling Video During Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Why Do I See a Different ‘No-Video’ Icon? Depending on the phone or system that has stopped sending video, you may see a different icon than the one shown above. -
Page 69: Handling A Mixture Of Video And Audio-Only Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To view full-screen video: Do one of the following: From Active Call or Calls view, tap (shown next). You can also tap the video area to view video on the full screen. -
Page 70: Handling Conference Calls With Video
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If two or more calls are video calls, only the active call shows a video stream of the far side. All other video calls show a paused grayscale image of the far side, as shown next. If you resume a held video call, the held call will become active and display an active video stream again. -
Page 71: Viewing All Video Calls On The Full Screen
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Viewing All Video Calls on the Full Screen You can choose to display all video calls on the full screen or in the call window. By default, all video calls display in the smaller call window. -
Page 72: Setting The Call Rate For Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following graphics show how normal, full, and cropped modes display for full-screen video. To change how video calls display: 1 Tap Settings from Home view, and tap Basic > Video > Video Screen Mode. -
Page 73: Using A Vvx Camera
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using a VVX Camera If a Polycom VVX Camera is attached to your phone (as shown below), you can send, as well as receive, video. - Page 74 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Web Info: How to Attach the Camera and Adjust the Camera Lens and Shutter For information on attaching the VVX Camera, see the VVX Camera Quick Start Guide, available...
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Page 75: About Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Table 9: VVX Camera Messages Message What to Do VVX Camera attached. Firmware sync in progress, do Your camera is upgrading. Do not remove your camera not remove camera. - Page 76 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide When you’re in a call with a person that has a video-enabled phone, your video (the near side) displays in the PIP, and the person you’re talking with (the far side) displays in the call window, as shown next.
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Page 77: Handling Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Handling Video Calls This section shows you how to customize video during a video call. During a video call, you can stop sending your video, swap video, or view full-screen video. All these actions affect only the call you’re in—... - Page 78 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If the far side can’t send video, or stops sending video, a ‘no video’ icon displays on your phone, as shown next. If the far side is unable to send video—for example, if the far side is video-enabled, but doesn’t have a camera attached to their phone—a thunderbolt icon displays next to the ‘no video’...
- Page 79 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Other Ways to Stop the Far Side From Seeing You You can stop the transmission of your video for all calls—not just the call you’re in. For more...
- Page 80 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To view video on the full screen: Do one of the following: From Active Call or Calls view, tap Video, and tap Full Screen.
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Page 81: Handling A Mixture Of Video And Non-Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To swap where video displays: From Active Call or Calls view, do one of the following: Tap Video, and tap Swap. Tap the PIP. -
Page 82: Handling Conference Calls With Video
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If a video call is active, you can: to view the call on the full screen. To return to Calls view again, tap , or tap the touchscreen outside of the PIP. -
Page 83: Changing Video Settings
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Changing Video Settings When you update video settings, you change the way all video calls display—not just the call you’re in. You can update when and how video displays by doing the following: ... -
Page 84: Changing How You View All Video Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide When enabled, your phone automatically transmits video at the start of all calls. When disabled, your phone does not automatically transmit video at the start of all calls, and displays next to your video during video calls. - Page 85 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you want, you can enable your phone to display all incoming video on the full screen, as shown next. To display all incoming video on the full screen: 1 Tap Settings from Home view and tap Basic >...
- Page 86 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following pictures show how normal, full, and cropped modes display in full-screen mode. To change the way non-PIP video displays: 1 Tap Settings from Home view, and tap Basic > Video > Video Screen Mode.
- Page 87 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Enable the PIP to display over full-screen video (‘PIP mode’), as shown next. To change the way the PIP displays: 1 Tap Settings from Home view, and tap Basic > Video > Local Camera View.
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Page 88: Placing Audio-Only Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Why Can’t I Choose Certain Call Rates? Your system administrator can set a maximum call rate for video calls. If your system administrator sets a call rate limit, you won’t be able to select a call rate above this limit. -
Page 89: Soft Key Method
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: H.323 Limitations Handling calls that use the H.323 protocol is an optional feature that your system administrator enables. For more information, contact your system administrator. If your phone supports the H.323 protocol, be aware of the following limitations: ... - Page 90 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Check your video image to make sure it’s clear, bright, and sharp. For information on adjusting camera settings, see Changing the Clarity of Your Video.
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Page 91: 4: Using Advanced Features
View the Browser Broadcast messages using Push-to-Talk and group paging Use the Calendar feature Use the Polycom Desktop Connector to link your computer keyboard and mouse to your phone Log into other phones Lock your phone ... -
Page 92: Updating Your Status
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Note: Buddies and Microsoft Lync Server If your phone is configured to work with Microsoft Lync Server, the way you manage buddies is different. For more information, see Using Polycom Phones with Microsoft Lync Server Quick User... -
Page 93: Setting Up And Managing A Buddy List
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: How to Automatically Change Your Status When Your Phone is Idle You can enable your phone to automatically set your status to Away if your phone is idle for a certain length of time. -
Page 94: Monitoring Buddies
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide User Tip: How to Access Your Blocked and Watcher Lists To view a list of contacts that can and can’t monitor your status, do the following: ... - Page 95 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following table shows you how to monitor your buddies from your Buddy Status list, Home view, and Lines view. Table 11: Monitoring Buddies From Your Buddy Status List To monitor Do this…...
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Page 96: Integrating With Microsoft Lync Server
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Integrating with Microsoft Lync Server Your system administrator can configure your phone to work with Microsoft Lync Server and communicate with others using Microsoft Lync. From your phone, you can monitor the status of your Microsoft Lync contacts. - Page 97 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Web Info: Which USB Flash Drives Does My Phone Support? For a list of supported USB flash drives to record phone audio, see Supported USB Devices (Technical Bulletin 38084).
- Page 98 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The message Recording in progress scrolls in the status bar. The Recording icon also displays in the status bar, as shown next. 3 To stop recording, do one of the following: ○...
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Page 99: Playing Back Recorded Calls
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Troubleshooting: Why Can’t I Record a Call? If you record, or attempt to record, a call, the following messages may appear on your screen: ... -
Page 100: Using The Browser
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To play a recorded call: 1 Tap Settings from Home view, and tap Features > Removable Storage Media > Browse Recordings. Or, if you have a VVX 600, tap from Lines or Calls view, and tap Browse Recordings. -
Page 101: Navigating The Main Browser
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide view. Swipe the screen to switch between the Idle Browser and Lines view. If your phone has calls, the Idle Browser won’t display. To view an interactive Main Browser, tap Applications from Home view. From the Main Browser, you can: ... -
Page 102: Broadcasting Messages Using Push-To-Talk And Group Paging
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Editing icons enable you to enter information in text boxes. To display the editing icons, tap a text box in the Main Browser. Table 13: Editing Icons in the Main Browser Tap this…... -
Page 103: Sending Ptt Broadcasts
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide By default, you’re subscribed to Channels 1, 24, and 25. This means that you can send and receive PTT broadcasts on Channels 1, 24, and 25. -
Page 104: Receiving Ptt Broadcasts
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subscribed to that channel. To subscribe to a channel, see Updating Channel Subscriptions. -
Page 105: Adjusting The Volume Of Ptt Broadcasts
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide If you release Talk without tapping End PTT: You can resume the broadcast by pressing and holding Talk, if the broadcast is in a waiting period. -
Page 106: Group Paging Mode
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide From the Channel Subscriptions screen, tap the channel you want to subscribe to, and tap Yes. By default, you’re subscribed to Channels 1, 24, and 25. -
Page 107: Receiving Pages
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 4 Begin speaking. 5 To end the page, tap End Page. Receiving Pages To receive a page sent to a particular paging group, you need to be subscribed to that group. To... -
Page 108: Updating The Default Paging Group
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide While you send a page, you can pick up the handset, or press and continue speaking. You can also press to mute your audio so that the people receiving your page won’t hear anything. This behavior is similar to a phone call. -
Page 109: Using The Calendar
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Using the Calendar If your phone is configured to connect to the Microsoft Exchange Server, you can view and join meetings scheduled in your Microsoft® Outlook® application from your phone. -
Page 110: Navigating Month View
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To close the Calendar, press . Or, navigate to Month view by tapping , and tap Troubleshooting: Why Doesn’t the Calendar Display? If you tap Calendar from Home view, but the Calendar doesn’t display, your Login Credentials may be incorrect. -
Page 111: Navigating Day View
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Navigating Day View When you tap a day in Month view, Day view displays. Day view shows all the meetings scheduled for the selected day, including the time, subject, and location of each meeting, as shown next. -
Page 112: Working With Meeting Reminders
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide View the meeting’s start and end time, location and organizer, required attendees, and meeting description. View the numbers that you can call to join the meeting. -
Page 113: Joining Meetings From The Calendar
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To enable or disable meeting reminders: 1 Tap Settings from Home view, and tap Basic > Preferences > Calendar Settings. 2 From the Calendar Settings screen, tap Reminder, and enable or disable the setting. -
Page 114: Using A Mouse And Keyboard With Your Phone
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide To join a meeting from Meeting view: 1 From Day view, tap the meeting you want to join. 2 From Meeting view, tap the meeting number, as shown next. -
Page 115: Starting And Stopping Polycom Desktop Connector
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Web Info: Detailed Information About Setting Up, Enabling, and Using PDC For more information about setting up and enabling the Polycom Desktop Connector, including how... -
Page 116: How To Use Your Computer's Mouse And Keyboard With Your Phone
To quit Polycom Desktop Connector: 1 Right-click the red Polycom Desktop Connector icon in the Windows system tray, and select Exit. 2 The message Are you sure you want to stop Polycom Desktop Connector Server displays. Click Ok to confirm your action. - Page 117 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Use your mouse pointer to highlight information on the phone. Delete information on your phone by highlighting the information using your cursor and pressing the Delete or Backspace keys on your keyboard.
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Page 118: Logging Into Phones
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Press this on your keyboard… To do this on your phone… Alt+F6 Enable or disable Do Not Disturb Alt+ F7 Enable or disable Microphone Mute (... -
Page 119: Logging In And Out Of A Phone
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Logging In and Out of a Phone Depending if the User Login feature is enabled and required, you may or may not have to log in to the phone to use it. -
Page 120: Changing Your Password
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide can place calls to the standard emergency number, such as 911, and up to five other authorized numbers. You won’t be able to call any other numbers until you log in to the phone. -
Page 121: Locking And Unlocking Your Phone
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 From the Password screen, enter your user password, and tap Enter. 3 From the Advanced screen, tap Change User Password. 4 From the Change User Password screen, enter your password information, and tap Enter. -
Page 122: Accessing Features With Your Login Credentials
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide ○ Tap New Call. From the Place an Authorized Call screen, tap the number you want to call, and tap Dial. ○ Place a call to an authorized number by using the handset, headset, or speakerphone. - Page 123 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Polycom, Inc.
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Page 124: 5: Customizing The Phone's Display
Customizing the Phone’s Display In the previous chapters, you learned how to customize calls—such as how to change call volume, forward incoming calls in a special way, or divert calls from a contact. But what if you want to customize the touchscreen display? This chapter shows you how you can customize the display so that it’s unique to you. -
Page 125: Changing The Backlight
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 From the Time & Date screen, do one of the following: To change the date format, tap Clock Date. To change the time format, tap Clock Time. -
Page 126: Changing The Background Picture
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 7 From the Maximum Intensity screen, tap Up or Down (or drag your finger along the slider) to increase or decrease the maximum intensity the screen can display. -
Page 127: Using One Of Your Own Pictures As The Background Picture
Progressive or multiscan JPEG images are not supported. The phone screen size is 320 x 240 pixels (for the VVX 500) and 480 x 272 (for the VVX 600). Smaller images will be centered and surrounded with black space. Larger images will be scaled proportionally to fit the screen. -
Page 128: Setting Up Screen Savers
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Setting Up Screen Savers To set up a screen saver of your pictures, you need to set up certain screen saver settings, place your pictures on a USB flash drive, and attach the USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone. -
Page 129: Interrupting And Disabling Screen Savers
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 6 From the Screen Saver screen, do the following: Tap Screen Saver, and tap Enabled. Tap Wait Time, and enter the number of minutes the phone should wait after no activity before ... -
Page 130: Using Power-Saving Mode
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide The following figure shows a picture that is stored on a USB flash drive, and the six icons that display so you can set a picture as the background image on your phone, or display the pictures as thumbnails, one- by-one, or as one picture only. -
Page 131: Changing Your Office Hours
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide press a key or tap the screen. If a screen saver is enabled on your phone, power-saving mode will still occur. The power-saving settings you can update are: ... - Page 132 Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide 2 Tap Office Hours Idle Timeout, and enter the number of minutes the phone should wait, during office hours, before starting power-saving mode. Enter a number between 1 minute and 600 minutes.
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Page 133: 6: Administrative Tasks
Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues, your administrator may ask you to restart your phone, update the phone’s configuration, or test phone hardware. This chapter shows you how to perform all these tasks. Investigating Phone Warnings If your phone is unable to perform certain tasks, a warning icon, , will display in the status bar, as... -
Page 134: Updating Phone Configuration
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Caution: Restarting Your Phone Before you restart your phone, contact your system administrator. If your phone is malfunctioning, you may be able to restore normal operation without restarting the phone. In addition, your administrator may want to troubleshoot your phone before you restart it. -
Page 135: Led Diagnostics
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide LED Diagnostics Polycom, Inc. -
Page 136: 7: Copyright, Safety, And Regulatory Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices. -
Page 137: Exclusions
Polycom until the returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. -
Page 138: Class B Digital Device Or Peripheral
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. -
Page 139: Ce And Vcci Mark
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide CE and VCCI Mark The VVX 500 and VVX 600 are marked with the CE mark. This mark indicates compliance with EC Directive 1999/5/EC. The VVX Camera is marked with the CE mark. This mark indicates compliance with LVD & EMC Directives 2006/95/EC &... -
Page 140: Warning Electrical Safety
WAN ports both use RJ-45 connectors. Use caution when connecting cables. The VVX 500 and VVX 600 are rated 48Vdc, 0.375A. When used with the optional external power supply (PSC18U-480, or similar rated PSU), the power supply shall be a Listed power supply with a LPS output, rated 48V, min. -
Page 141: New Zealand Telepermit
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide New Zealand Telepermit VVX 500: PTC 220/11/098 VVX 600: PTC 220/12/058 Special Conditions for this User Guide PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. -
Page 142: Polycom Take Back
Polycom VVX 500 and VVX 600 Business Media Phones and Polycom VVX Camera User’s Guide Hearing Aid Compatibility (HAC) This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.