Polycom VVX 300 Quick Manual

Polycom VVX 300/310

Quick Guide

Polycom VVX 300/310 Quick Guide
Here are the common ImpactConnect Hosted PBX functions you can manage from your phone

SIMPLE CALL FUNCTIONS

Make a Call
• Pick up handset and dial number
• Press speaker button and dial number
Call an Extension
• Pick up handset or press speaker button
• Dial extension
Make a Local/Domestic Call
• Pick up handset or press speaker button
• Dial area code and 7-digit phone number
Answer a Call
• Pick up handset or
• Press speaker button, line key, or Answer softkey
Use Speed Dial
• Enter speed dial index followed by #
• Press Dial
Redial a Number
• Select number
• Press Dial

CALL WAITING

Answer a Second Call
• Press Answer softkey
• Press Resume to return to first call
Place a Call on Hold
• Press Hold
• Press Hold, Resume softkey , or line key to resume
Polycom VVX 300
For assistance operating your ImpactConnect Hosted PBX service, please contact customer support.

CALL PARK AND RETRIEVE

Call Park and Retrieve
• Dial *88
• Dial code the call was parked at to retrieve

CONFERENCE CALLS

Make a Conference Call
• Connect to the first party
• Press the Conf softkey (active call is placed on hold)
• Dial second party's number
• When answered by second party, press the Conf
softkey
Use Broadcast Page
• Press Paging softkey
• Select a group

CALL FORWARDING

Forward Always
• Set: Dial *72, the forwarding number,
and press #
• Deactivate: Dial *73
• Reactivate: Dial *40
Forward When Busy
• Set: Dial *41, the forwarding number,
and press #
• Deactivate: Dial *91
• Reactivate: Dial *90
Forward When No Answer
• Set: Dial *42, the forwarding number,
and press #
• Deactivate: Dial *93
• Reactivate: Dial *92

CALL TRANSFERS

Transfer a Call
• Press Trans softkey
• Dial transfer party's number
• Press Trans softkey
customersupport@impacttelecom.com
Transfer a Call to another Extension's Voicemail
• Dial *99 followed by the extension and #

VOICEMAIL

Access from Phone
• Dial *98
• Enter password followed by # after prompt
Access from another Phone
• Dial your phone number
• Press * and enter password followed by # after
`
prompt
Access from ImpactConnect Hosted PBX App
• Open App
• Dial *98 and enter password followed by # after
prompt or tap envelope button
Access Voicemail by Calling your Extension
• Dial extension
• Press * and enter password followed by # after
prompt
VOICEMAIL OPERATIONAL TREE
(1) New Messages
1. Save
2. Repeat
3. Forward
4. Delete
5. For Next Message
6. Reply
# Finish
(5) Options
1. Record Greeting
2. Review Greetings
3. Select Greeting
# Previous Menu
888-411-1175 FYI impacthostedpbx.com/support
(2) Old Messages
1. Change Password
2. Record Name
(6) Greetings
1. Retrieve to Saved Box
2. Replay
3. Skip
(7) Deleted messages
1. Retrieve to Saved Box
2. Replay
3. Skip
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