Polycom VVX 411 Quick Start Manual

Don't hesitate to contact us with any other questions
or concerns about your new phone system.
Calling Tips
• For outside calls, dial the 7 or 10-digit number you
are calling.
• You do not need to dial '9' to place an external call.
• It is not necessary to dial .'1' when placing domestic
long distance calls.
• For extension calling within your company, simply
dial the extension number.
• You must dial '011' to call international numbers
(outside of the U.S. and Canada)
• Press the 'Dial' soft key after you have entered the
number to initiate the call
• If calling restrictions are enabled, you may be
required to enter a PIN before placing a
long-distance cal l
• To access directory information dial '411'.
• Where available, dial '911' to contact emergency
services
Placing a Call
• Lift the handset and dial the number OR
• Dial the number and press the 'Dial' softkey OR
• Press the 'New Call' softkey and dial the number
Placing a Call on Hold
1. Press the 'Hold' softkey or the Hold hard button
2. To pick up the call, press the 'Resume' softkey or the
Hold hard button
Answering a Call
• Lift the handset OR
• Press the Headset button OR
• Press the Speaker button OR .
• Press the 'Answer' softkey
• NOTE: the Answer softkey can be set up for headset
or speakerphone
Ending a Ca ll
• Hang up the handset OR
• Press the 'End Call' softkey
Muting the Microphone
• During a call, press
O
so other parties can't hear you.
• To disable Mute, press
O
again. This applies to calls
using handset, headset, and speakerphone.
Voicemail
How to Connect to Your Voicemail
From Your BroadConnect IP Phone - Using the Messages
Hard Key
STEP 1
Press the
Ci)
key.
From Your BroadConnect IP Phone - Using your
Extension Number
STEP 1
Dial your own extension number. Press the "Send"
softkey
From Someone Else's BroadConnect IP Ph one
STEP 1
Dial *62
STEP 2
Press
*
to interrupt the recorded message.
STEP 3
Dial your extension number (also called "Mailbox ID").
From Any Phone
STEP 1 Dial your number.
STEP 2 Press * to interrupt your recorded greeting.
Configuring your Voicemail for the first time
STEP 1
Connect to your Voicemail using one of the methods
listed above.
STEP 2
Enter your default passcode, usually "654123", then
press#.
STEP 3
You will then be prompted to enter a new passcode, at
least 6 digits in length.
t
STEP 4
When prompted, re-enter your passcode and press#.
STEP 5
When pr~mpted, record your name and press#.
STEP 6
Dial
*
to save your name recording; to re-record your
name press 1; to listen to your name recording, press 2.
STEP 7 •
To record your busy greeting, dial 2, record your ·
message and press#.
• To record your no answer greeting, dial 3, record your
message and press #.
°I
For security reasons do not use a generic passcode such as
123456,000000, 111111,654123,etc ..