Access To Screens And Systems - Polycom V500 Administrator's Manual

Access to Screens and Systems

Symptom
Cannot navigate to Admin
screens — System button
is not displayed.
Cannot navigate to Admin
screens without a
password.
Cannot access the system
remotely.
Problem
The home screen is not
configured to display the
System button.
The system administrator
has set a password
or
The default password was
not deleted.
The system does not allow
remote access.
The system or your
computer is not connected
to the LAN.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the system. There
should be a steady green
light indicating a connection
to the LAN, and a flashing
orange light indicating LAN
traffic if the cable is good.
DHCP Client is ON and no
DHCP server is available.
There is a firewall between
your computer and your
system.
Your computer is on a
different network and there
is not connectivity between
the networks.
Diagnostics and General Troubleshooting
Corrective action
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using the V500 web interface,
FTP, Telnet, or SNMP.
From the V500 web interface, you can add the
System button back to the home screen. Click
System Setup and navigate to Admin Settings >
General Settings > Home Screen Settings, then
select System. The change takes effect after you
navigate away from the home screen and then back
again on the system.
Enter the password.
The default password is the system's serial number.
On the system, go to Admin Settings > General
Settings > Security >
Check the LAN cable to the LAN port on the rear of
the system.
Check the LAN cable to your computer.
Replace the LAN cable.
Contact your network administrator.
Contact your network administrator.
Place your computer and system on the same
subnet. If this corrects the problem, check your router
configuration. If it does not, contact your network
service provider.
and enable web access.
7 - 9