Page 1 Administrator’s Guide for the V500 System July 2004 Edition 3725-21743-003/A V500 Version 7.0 VideoVoiceDataWeb Connect. Any Way You Want.
Page 2: Patent Information
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
For support or service, please contact your Polycom distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number of your V500 system here for future reference. The serial number for the system is printed on the unit.
Page 4 Administrator’s Guide for the V500 System www.polycom.com/videodocumentation...
Page 5: Table Of Contents
Contents Chapter 1 - Introducing the V500 System Key Features ............................1 - 2 Rich Conference Experience ......................1 - 2 Enhanced User Experience ......................1 - 2 Easy Installation ..........................1 - 3 Security and Network Management ................... 1 - 3 Standard System Components ......................
Page 6 Using the V500 Web Interface ......................5 - 2 Accessing the V500 Web Interface ....................5 - 2 Managing System Profiles with the V500 Web Interface ............5 - 3 Managing Directories with the V500 Web Interface ..............5 - 4 Configuring Global Services .......................
Page 7 Appendix Cable Descriptions......................... Appendix - 1 Cable Drawings ........................Appendix - 2 LAN Cable ........................Appendix - 2 Composite Video Cable ....................Appendix - 3 Q.850 Cause Codes ....................... Appendix - 4 Safety and Legal Notices Index © Polycom, Inc.
Page 8 Administrator’s Guide for the V500 System viii www.polycom.com/videodocumentation...
Page 9 Introducing the V500 System Your V500 video conferencing system is a state-of-the-art visual collaboration tool. With crisp, clean video and crystal-clear sound, your V500 system provides the essential tools your home or small business needs for video conferencing over broadband networks.
Page 10: Key Features
See more with single-monitor systems — Use Dual Monitor Emulation (split-screen viewing) to see more even when you only have room for one monitor. Language support — Use the V500 system user interface, remote control, and web interface in any of twelve languages. Enhanced User Experience Customizable home screen —...
Page 11: Easy Installation
UPnP (Universal Plug and Play) NAT traversal, making video conferencing setup easier for users in homes and small offices. IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port for IP calls. Add the optional single BRI network interface to make calls over your ISDN telephone lines.
Page 12 Administrator’s Guide for the V500 System Call Detail Reports — Access the system’s call history from the V500 web interface. You can download the data to a spreadsheet application for sorting and formatting. Remote diagnostics — Tools in the V500 web interface allow you to identify and correct issues that affect the video conferencing experience.
Page 13: Standard System Components
Chapter 1 - Introducing the V500 System Standard System Components This section describes the standard components that come with the V500 system. Two models of the V500 system are available — IP only, and IP with ISDN. Name Component Description...
Page 14: Optional System Components
Administrator’s Guide for the V500 System Optional System Components To extend what you do with your V500 system, the following additional options are available. For information about ordering these options, please see your Polycom distributor. Single BRI network interface — Connect the system to use ISDN.
Page 15: Chapter 2 - Setting Up Your System Hardware
For optional components, you can also refer to the setup sheet that was shipped with the component. To obtain additional copies of any of these documents, refer to the documentation CD that came with the system or go to the Polycom web site, www.polycom.com/videodocumentation. What’s in this Chapter?
Page 16: Standard System Set-Up
Optional Equipment Set-up on page 2-6. Positioning the System The V500 system is designed for homes, home offices, or small offices. To position the system: >> Place the system on top of your monitor. For optimal audio and video performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away from the people in the call.
Page 17: Connecting The Monitor
In all cases, you must first connect the LAN to the system with the LAN cable. If you have a router, gateway, or broadband modem, you must also open the ports used by the V500 system to access the Internet. Once you have done these, refer to the section that pertains to your environment.
Page 18: Connecting Power
Connecting Power The V500 system has an external power supply. Do not use a power supply other than the one supplied with your V500 system. Using the wrong power supply will void the warranty and may damage your system. To connect power to the system: Connect the power supply to the power connector on the back of the system.
Page 19: Installing Batteries In The Remote Control
After you have connected all your standard and optional equipment, plug the power cord into a wall outlet. To power on the system: >> Press the power switch located at the back of the system. DC IN 12V Power switch © Polycom, Inc. 2 - 5...
Page 20: Optional Equipment Set-Up
If you are using an NT-1 device, connect it to the ISDN. Connecting Headphones You can connect headphones to the V500 system to listen to your calls privately. To connect headphones to the system: >> Connect the headphone cable to the headphone jack on the back of the system.
Page 21 Configuring LAN Properties Configuring IP Network Support Configuring ISDN Support 3-13 Configuring Call Preferences 3-14 Configuring the Global Directory 3-16 Placing a Test Call 3-17 Checking System Status 3-18 Keeping your Software Current 3-19 © Polycom, Inc. 3 - 1...
Page 22: Getting The Network Ready
Administrator’s Guide for the V500 System Getting the Network Ready Before you begin configuring the network options, you must make sure your network is ready for video conferencing. To begin, refer to the Preparing Your Network for Collaboration document, available at www.polycom.com/videodocumentation.
Page 23: Configuring With The Setup Wizard
You can use the number pad on the remote control to enter text just like you can with a cell phone. From a remote location — Use a web browser to access the V500 web interface. To do this, you need to know the IP address of the system. Polycom recommends using Microsoft®...
Page 24: Configuring Lan Properties
Administrator’s Guide for the V500 System Configuring LAN Properties If your system is part of a LAN, use this section to configure the system to work with the LAN. Before you Begin If you are connecting the system via a modem, you need to request an additional public IP address from your Internet service provider.
Page 25 Duplex Mode Specify the Duplex mode to use. Note that the Duplex mode you choose must be supported by the switch. Choose Auto to have the network switch negotiate the Duplex mode automatically. © Polycom, Inc. 3 - 5...
Page 26: Configuring Ip Network Support
Administrator’s Guide for the V500 System Configuring IP Network Support Use the following sections to configure the system so that you can place and receive video calls using IP on your LAN or WAN: H.323 Settings, including Gatekeeper and Gateway...
Page 27: Configuring The System To Use A Gatekeeper
If you chose to specify a gatekeeper, enter the IP address here. Alternate If you chose to specify a gatekeeper, you can specify other Gatekeepers gatekeepers that the system can use if the primary gatekeeper is not available. © Polycom, Inc. 3 - 7...
Page 28: Configuring The System To Use A Gateway
Administrator’s Guide for the V500 System Configuring the System to Use a Gateway A gateway performs code and protocol conversion between IP networks and ISDN, so that users on different networks can call one another. If the system is configured to use a gateway, you must also configure it to use a gatekeeper.
Page 29: Specifying Sip Settings
For example, if your V500 system is operating in a Microsoft Live Communication Server (LCS) SIP network, choose TCP. If your V500 system is operating in a Nortel Multimedia Communication Server (MCS) SIP network, choose UDP.
Page 30: Specifying Quality Of Service
Specifies the IP Precedence or Diffserv value for Video, Audio, Value and Far-End Camera Control. Enable PVEC Allows the system to use PVEC (Polycom Video Error Concealment) if packet loss occurs. Dynamic Specifies whether to let the system automatically find the optimum Bandwidth line speed for a call.
Page 31: Configuring The System For Use With A Firewall Or Nat
• If the firewall is not H.323 compatible, enable this option. The V500 system assigns a range of ports starting with the TCP and UDP ports you specify. The system defaults to a range beginning with port 3230 for both TCP and UDP.
Page 32 Lets you choose whether to display this system’s public or Global Directory private address in the Global Directory. Configure the V500 system for specific products as follows: If you use this type of NAT or firewall: Configure your V500 system this way:...
Page 33: Configuring Isdn Support
Chapter 3 - Configuring Network Use Configuring ISDN Support The V500 system supports the BRI network interface for ISDN calling. The system automatically detects the type of interface installed and displays only the required configuration screens. Configuring the BRI Network Interface To configure the ISDN interface settings: Go to System >...
Page 34: Configuring Call Preferences
Administrator’s Guide for the V500 System Select and configure these settings: Setting Description Area Code Specifies the area code for this system’s location. Directory Numbers Specifies the numbers assigned to the B1 and B2 channels for the BRI line. The two numbers for a line may be the same or different, depending on the switch protocol in use.
Page 35 Select to go to the Call Speeds screen and specify the call speeds to make available to users, if you are allowing them to choose speeds on a call-by-call basis. © Polycom, Inc. 3 - 15...
Page 36: Configuring The Global Directory
Administrator’s Guide for the V500 System Configuring the Global Directory If you use the Polycom Global Management System, you can configure your system to use the Global Directory. The Global Directory provides a list of other systems that are registered with the Global Directory Server and are available for calls.
Page 37: Setting The Dialing Rules
Select Category. Select Sample Sites and highlight a location. Press on the remote control. You can also find a list of worldwide numbers that you can use to test your V500 system at www.polycom.com/videotest. © Polycom, Inc. 3 - 17...
Page 38: Checking System Status
Administrator’s Guide for the V500 System If you have trouble making video calls: Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.
Page 39: Keeping Your Software Current
To upgrade your software via the Internet: From your PC, go to www.polycom.com/videosoftware. Log in to the Polycom Product Resource Center, find your product page, and download the software update file in .zip format. Double-click the software.zip file to extract the file.
Page 40 Administrator’s Guide for the V500 System 3 - 20 www.polycom.com/videodocumentation...
Page 41 Designing the User Experience Everybody who uses the Polycom V500 system has different needs. That’s why your system has a customizable user interface. You can design the video conferencing experience to meet your needs and the needs of any other users who use the system.
Page 42: Managing User Access To Settings And Features
Set an administrator’s password to restrict who can: Make changes other than those in the User Settings screen Update the software Perform remote management using the V500 web interface To set or change the Admin Password: Go to System > Admin Settings > General Settings > Security.
Page 43: Screens That Require The Admin Password For Access
LAN Properties Global Services Directory Servers System Settings Dialing Rules Home Screen Settings SNMP Security Management Servers Location H.323 Settings Account Validation SIP Settings My Information Quality of Service Firewall ISDN Call Preference Recent Calls © Polycom, Inc. 4 - 3...
Page 44: Letting Users Customize The Workspace
Administrator’s Guide for the V500 System Letting Users Customize the Workspace You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen. To allow users to customize the workspace: Go to System >...
Page 45: Limiting What Users Can Do With The System
Kiosk mode requires little or no training and instructions can be incorporated into the screen design. Designing the Home Screen on page 4-17 for more details about the kiosk mode and its applications. © Polycom, Inc. 4 - 5...
Page 46: Designing Video Behaviors
Administrator’s Guide for the V500 System Designing Video Behaviors You can configure the following video behaviors to accommodate your environment: Camera Settings TV Monitor Dual Monitor Emulation Monitor’s Color Balance Configuring Camera Settings The Camera screen lets you specify camera settings.
Page 47: Configuring The Tv Monitor
Chapter 4 - Designing the User Experience Configuring the TV Monitor The V500 system allows you to customize the display to suit your room and equipment configuration. To configure the TV monitor: Go to System > Admin Settings > Monitor.
Page 48: Using Dual Monitor Emulation
Administrator’s Guide for the V500 System Using Dual Monitor Emulation With Dual Monitor Emulation, you see both near and far sites on one monitor in two different views. During presentations, you see content and the near and far sites. Setting Up On the monitor’s setup menu, select the full-screen setting that...
Page 49: Adjusting The Monitor's Color Balance
If the color still needs adjustment, use the monitor’s controls to make small adjustments until the picture appears natural. Designing Audio Behaviors This section describes how to configure the audio behaviors of the V500 system, including: General Audio Settings Volume on an External Audio System ©...
Page 50: Configuring General Audio Settings
Go to System > Diagnostics > Audio > Speaker Test. Adjust the external audio system’s volume so that the tone is as loud as a person talking in the room. After you do this, you can adjust volume levels using the V500 system’s remote control. 4 - 10...
Page 51: Designing General System Behaviors
Call Detail Report Specifies whether to generate a report of all calls made with the system. When selected, details for all calls can be viewed via the V500 web interface and downloaded as a .csv file. © Polycom, Inc. 4 - 11...
Page 52: Configuring Remote Control Behavior
Administrator’s Guide for the V500 System Setting Description Recent Calls Specifies whether to display the Recent Calls button on the home screen. The Recent Calls screen lists the site number or name, the date and time, and whether the call was incoming or outgoing.
Page 53: Setting The Call Answering Mode
Enabling AES Encryption AES encryption is a standard feature on all V500 systems. To enable AES encryption: >> Go to System > Admin Settings > General Settings > Security and select AES Encryption.
Page 54: Setting Passwords And Security Options
If you change this from the default (port 80), you will need to include the port number with the IP address when you use the V500 web interface to access the system. This makes unauthorized access more difficult. Allow Video Display...
Page 55: Setting Date, Time, And Location
• Local Time – Displays the local time on the screen during a call. • Off – Time is not displayed. Time Server Specifies connection to a time server for automatic system time settings. © Polycom, Inc. 4 - 15...
Page 56: Customizing The Workspace Appearance
Administrator’s Guide for the V500 System Customizing the Workspace Appearance You can customize the V500 system workspace appearance to suit your environment functionally and aesthetically. For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select a site and press the Call button on the remote control to place a call.
Page 57: Designing The Home Screen
Advanced Users Provide additional options for advanced video conferencing users: • Call Quality Add more • User Settings, Diagnostics, and System features as Information users gain experience • Speed Dial list of frequently called sites © Polycom, Inc. 4 - 17...
Page 58 Administrator’s Guide for the V500 System To design the home screen: Go to System > Admin Settings > General Settings > Home Screen Settings. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: • Dialing entry field — Allows users to enter numbers manually.
Page 59: Adding Sites To The Home Screen
Sites screen. Select Add and choose the sites to add from the directory. Select either Speed Dial or Contacts as the name you want to appear on the button. © Polycom, Inc. 4 - 19...
Page 60: Adding On-Screen Instructions
You can also add marquee text through the V500 web interface. Using Screen Saver Text You can customize the V500 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions. To enter screen saver text: On a PC, open a web browser.
Page 61: Changing System Appearance
To set ring tones and alert tones: Go to System > Admin Settings > Audio. Select a tone, as desired. To set the V500 system’s internal ringer: Go to System > Admin Settings > Audio. Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call.
Page 62: Configuring Closed Captioning
Captions can be provided in any language that uses the Latin alphabet. The captioner can enter caption text in one of these ways: • In the room or remotely, using the V500 web interface • In the room or remotely, using a Telnet session 4 - 22 www.polycom.com/videodocumentation...
Page 63: Providing Captions Via The V500 Web Interface
Providing Captions Via the V500 Web Interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the V500 web interface, as shown in the diagram below. V500 System...
Page 64: Providing Captions Via A Telnet Session
LAN port To supply closed captions for a conference using a Telnet session: On a PC, open a command line interface. Start a Telnet session using the V500 system’s IP address and port 24 (for example, telnet 255.255.255.24 Enter the command to start captioning.
Page 65: Getting Started With Calling
The following resources are available: V500 System Getting Started Guide — This guide is for all users, from beginners to the more experienced. It covers meeting basics, different ways to place calls, how to use the remote control, and how to deliver presentations.
Page 66 Administrator’s Guide for the V500 System 4 - 26 www.polycom.com/videodocumentation...
Page 67: Managing The System Remotely
V500 web interface (the system’s web interface), the Polycom Global Management System, or SNMP. Your choice of management tool depends on your network environment: V500 web interface requires only a web browser to control the system. Polycom Global Management System requires the GMS application to be installed on your network.
Page 68: Using The V500 Web Interface
On a PC, open a web browser. In the browser address line, enter the system’s IP address (for example, http://255.255.255.255) to go to V500 web interface. Enter admin as the user name, and the password, if a password has been established.
Page 69: Managing System Profiles With The V500 Web Interface
The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles. Profiles can be stored on your PC as a .csv file using the V500 web interface. There is no limit to the number of profiles you can save.
Page 70: Managing Directories With The V500 Web Interface
Only local directories can be downloaded. The directory file is in .csv format. To download a V500 system directory to your PC: In the V500 web interface, go to System Setup > Utilities > Import Directory. Click V500 -> PC to download the .csv file from the V500 system.
Page 71: Configuring Global Services
Configuring Global Services If you use the Polycom Global Management System, you can configure, manage, and monitor the V500 system using the Global Management System (GMS) server. GMS is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
Page 72: Requiring An Account Number For Calls
Adding My Information If your system is managed by the Global Management System, you can configure the V500 system so that you can request help from the Global Management System administrator. To add information for the Global Management System administrator: Go to System >...
Page 73: Requesting Technical Support From The Gm S Administrator
Tech Support on the My Information screen. GMS sends a message to your V500 system. The V500 system displays the message from GMS: Your request for help has been acknowledged. The GMS administrator calls you. © Polycom, Inc.
Page 74: Setting Up Snmp
A telephone or video call connects or disconnects Downloading MIBs Before you can perform SNMP reporting, you need to install Polycom MIBs on the computer you intend to use as your network management station. The MIBs are available for download from the V500 web interface.
Page 75: Configuring For Snmp Management
Chapter 5 - Managing the System Remotely Configuring for SNMP Management To configure the V500 system for SNMP management: In the V500 web interface or from the V500 system, go to Admin Settings > Global Services > SNMP. Configure these settings:...
Page 76 Administrator’s Guide for the V500 System 5 - 10 www.polycom.com/videodocumentation...
Page 77 System Usage and Statistics The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. What’s in this Chapter? Page Call Summary Call Statistics Call Status...
Page 78: Call Summary
Administrator’s Guide for the V500 System Call Summary The Call Summary screen provides details about the calls placed by the system, including: Duration of the last call Total number of calls placed and received Number, total time, and percentage of IP calls...
Page 79: Call Statistics
To view the Call Statistics screen: >> Go to System > Diagnostics > Call Statistics and then select You can view Call Statistics and Call Summary during a call by pressing on the remote. © Polycom, Inc. 6 - 3...
Page 80: Call Status
Administrator’s Guide for the V500 System Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects.
Page 81: Recent Calls
If you need even more detail about calls, you can download the Call Detail Report (CDR) from the V500 web interface. For more information about the CDR, see Call Detail Report on page 6-6.
Page 82: Call Detail Report
Call Detail Report The Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting. CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and database programs.
Page 83 (Rx) H.263. Video Format (Tx) The video format transmitted to the far site, such as CIF or SIF. Video Format (Rx) The video format received from the far site, such as CIF or SIF. © Polycom, Inc. 6 - 7...
Page 84 Administrator’s Guide for the V500 System Data Description Disconnect The description of the Q.850 (ISDN) cause code showing how the Reason call ended. Q.850 Cause The Q.850 cause code showing how the call ended. Code Total H.320 Errors The number of errors during an H.320 call.
Page 85: Call Detail Report Archives
Conference numbering restarts at 1 after the system assigns conference number 100,000. To get an archived CDR: From your computer, open an FTP client. FTP into the V500 system. Enter this FTP command: GET localcdr_archive.csv Close your FTP session.
Page 86 Administrator’s Guide for the V500 System 6 - 10 www.polycom.com/videodocumentation...
Page 87: Troubleshooting
Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the V500 system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the system’s web server. To connect to your system’s web server and troubleshoot via the web, enter your system’s IP address in a web browser and browse to the required diagnostic tool.
Page 88: Sending A Message
Administrator’s Guide for the V500 System Sending a Message You can send a message to the V500 system from the V500 web interface. Only the near site can see the message; it is not broadcast to the far site in the call.
Page 89: Diagnostic Screens
To access the Diagnostics screens on the system: >> Go to System > Diagnostics. To access the Diagnostics screens from the V500 web interface: On a PC, open a web browser. In the browser address line, enter the system’s IP address (for example, http://255.255.255.255) to go to V500 web interface.
Page 90 Administrator’s Guide for the V500 System Call Status Tools Diagnostic Tool In the system’s user interface In the V500 web interface Call Status screen On the Diagnostics screen, select 1. Select Diagnostics > Call Call Statistics. Statistics. Displays call type, data speed, and 2.
Page 91 Chapter 7 - Diagnostics and General Troubleshooting Network Tools Diagnostic Tool In the system’s user interface In the V500 web interface Trace Route test 1. On the Diagnostics screen, 1. On the Diagnostics menu, select Network > Trace Route. select Network > Trace Route.
Page 92 Administrator’s Guide for the V500 System Reset and Restart Diagnostic Tool In the system’s user interface In the V500 web interface Reset System 1. On the Diagnostics screen, Not available. select Reset System. • Cycles power to the system. 2. Enter the system’s serial •...
Page 93: Indicators
Chapter 7 - Diagnostics and General Troubleshooting Indicators The V500 system uses indicator lights to provide status information. The following tables give the meanings of each indicator. System Lights The system lights are located on the front of the V500 system.
Page 94: General Troubleshooting
Administrator’s Guide for the V500 System General Troubleshooting This section presents problems, likely causes, and corrective actions. Problems are presented as follows: Critical problems – Prevent use of the system or access to common functions. Severe problems – Prevent you from making calls successfully.
Page 95: Severe Problems
The system is not configured correctly Check your IP configuration. for the network. The IP Gateway/Gatekeeper is not Contact your network service provider. operating or is not configured correctly. © Polycom, Inc. 7 - 9...
Page 96 The ISDN line is provisioned incorrectly Check that your ISDN line is provisioned by the ISDN service provider. for Voice/Data. The V500 system is in an unknown Power off the system, wait five seconds, state. and power on the system.
Page 97: Moderate Issues
Connecting the Monitor on page 2-3. The people at the far site The privacy shutter is closed Open the privacy shutter. cannot see you. © Polycom, Inc. 7 - 11...
Page 98 Administrator’s Guide for the V500 System Symptom Cause Solution No audio in a call. The far site is muted. Look for the far site Mute icon. Ask the far site to unmute the microphone. Note: The far site’s microphone may be muted even if you do not see a far site Mute icon.
Page 99: Minor Issues
System indicator is red To unmute the system, press the Mute button on the remote control. System’s microphone does not work Contact your Polycom reseller. The headphones do not The headphone cable connector is Connect the headphone cable, making operate properly.
Page 100 Administrator’s Guide for the V500 System Symptom Cause Solution Not enough volume during a The volume is set too low on the Turn up the volume using the remote call. system. control. The volume is set too low on the Turn up the volume on your monitor.
Page 101 Consult your network service provider. and your system. Your PC is on a different subnet and Place the PC and the V500 system on the there is a router between you and your same subnet. If this corrects the problem, system.
Page 102: Normal System Behaviors
Administrator’s Guide for the V500 System Normal System Behaviors Symptom Cause Solution Screen is blank; start music The system is starting. This is normal. plays and the logo appears briefly. The light on the front of the V500 system blinks.
Page 103: How To Contact Technical Support
How to Contact Technical Support If you are not able to make test calls successfully and you have verified that the equipment is installed and set up correctly, contact Polycom Technical Support by telephone or Internet as described below. By Telephone Before calling Polycom Technical Support, please have the following information ready.
Page 104 Administrator’s Guide for the V500 System 7 - 18 www.polycom.com/videodocumentation...
Page 105: Appendix
Appendix This appendix provides the following technical details about the V500 system: Cable Descriptions Cable Drawings Q.850 Cause Codes Cable Descriptions The following table gives information about the cables shipped with the system. Drawings for these cables are included in this appendix.
Page 106: Cable Drawings
Administrator’s Guide for the V500 System Cable Drawings The following cables are provided with V500 systems: LAN cable Composite video cable Their pin-outs are shown in the following drawings. LAN Cable 3.35" MOLDED STRAIN RELIE WIRING COLOR CODE STANDARDS: (WIRE/STRIPE) CONN.
Page 107: Composite Video Cable
Appendix Composite Video Cable Composite Video Cable 2457-08674-001 © Polycom, Inc. Appendix - 3...
Page 108: Q.850 Cause Codes
Administrator’s Guide for the V500 System Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the V500 system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Page 109 Service or option not An unspecified problem prevents the network or remote available, equipment from providing the requested service or unspecified option. This might be a subscription problem. © Polycom, Inc. Appendix - 5...
Page 110 Administrator’s Guide for the V500 System Code Cause Definition Bearer capability not The network is not capable of providing the bearer implemented capability requested by the user. Channel type not The requested channel type is not supported by the implemented equipment sending this code.
Page 111 States or Canada) a SPID assignment problem. ISDN switch/network inactive ISDN command The ISDN signaling code has encountered an error processing error processing an ISDN action. ISDN adapter busy-wait and retry. © Polycom, Inc. Appendix - 7...
Page 112 Administrator’s Guide for the V500 System Appendix - 8 www.polycom.com/videodocumentation...
Page 113: Safety And Legal Notices
Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Page 114 If your V500 System causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However, if advance notice is not practical, you will be notified as soon as possible.
Page 115 EEA Regulatory Notices CE Mark R & TTE Directive This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
Page 116 Polycom Ltd. vakuuttaa täten, että V500 System on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce V500 System est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
Page 117 Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. © Polycom, Inc. Safety and Legal Notices - 5...
Page 118 Administrator’s Guide for the V500 System Safety and Legal Notices - 6 www.polycom.com/videodocumentation...
Page 119: Index
3-7 muting 4-10 statistics 6-3 point to point 4-11 status 6-4 auto-detecting status tools 7-3 ISDN connectivity 3-13 summary 6-2 SPIDs 3-14 test 3-17 time, maximum 4-5 tracking 5-6 type 6-3 © Polycom, Inc. Index - 1...
Page 120 Administrator’s Guide for the V500 System Call Detail Report (CDR) connector account numbers 5-6 BRI 2-6 archives 6-9 composite video 2-3 features 1-4 LAN 2-4 generating 4-11, 4-18 power 2-4 information in 6-6 S-video 2-3 screen 7-4 cord, power viewing and downloading 6-6...
Page 121 Home screen adding sites 4-19 configuring settings 4-18 designing 4-17 far site features 1-2 system information 6-3 host name 3-4 system name 4-12 firewall 3-12 See also NAT and security fixed ports 3-11, 3-12 © Polycom, Inc. Index - 3...
Page 122 Administrator’s Guide for the V500 System icons keypad displaying 4-7 audio confirmation 4-12 error 7-15 remote control 4-12 indicators kiosk mode call progress 6-4 description 4-5 network interface 7-7 managing user access 4-2, 4-17 system 7-7 initial system configuration 3-1, 3-3...
Page 123 4-12, 4-18 Global Directory 3-16 list 6-5 meeting 4-14 See also Call Detail Report (CDR) setting 4-14 registration, gatekeeper 3-6 PBX 2-6 remote access, allowing 4-14 PING screen 7-4 PING test 7-4 PIP, configuring 4-7 © Polycom, Inc. Index - 5...
Page 124 Administrator’s Guide for the V500 System remote control Softupdate 3-19 configuring 4-12 software, upgrading 3-19 description 1-5 sound effects volume 4-10 features 1-2 Speaker test 7-5 installing batteries 2-5 Speaker Test screen 7-5 keypad configuration 4-12 speed dial 4-19 troubleshooting 7-9...
Page 125 2-1 critical problems 7-8 standard components 1-5 general 7-1, 7-8 minor issues 7-13 V500 web interface moderate issues 7-11 accessing 5-2 normal system behaviors 7-16 accessing diagnostic screens 7-3 severe problems 7-9 accessing system via 3-3...
Page 126 Administrator’s Guide for the V500 System video cable 1-5 cable, drawing Appendix-3 configuring 4-6 data rate 6-3, 6-5 diagnostic tools 7-5 protocol 6-3 quality 1-2, 2-3 Video screen 7-5 voice algorithm, ISDN 3-13 volume bass 4-10 master control 4-10 setting 4-10...

Polycom V500 Administrator's Manual

Chapter 1 - Introducing the V500 System

Chapter 2 - Setting up Your System Hardware

Chapter 3 - Configuring Network Use

Chapter 4 - Designing the User Experience

Chapter 5 - Managing the System Remotely

Chapter 6 - System Usage and Statistics

Chapter 7 - Diagnostics and General Troubleshooting

Appendix

Safety and Legal Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

Related Manuals for Polycom V500

Summary of Contents for Polycom V500

Table of Contents