Error Indications; System Lights - Polycom V500 Administrator's Manual

Error Indications

Symptom
The System Information
screen shows "waiting" in
the IP Video Number field.
The home screen shows
"0.0.0.0" as the system's IP
address.
The system displays a
message stating that there
are too many global
directory entries.
Low battery icon on the
screen.

System Lights

Problem
The LAN is not working.
The DHCP server is not
available.
The LAN cable is not
connected.
The system was configured
for a static IP address of
0.0.0.0.
The system is configured
for DHCP, and no DHCP
server is available or
responding on the network.
The system is partially or
incorrectly configured for
firewall/NAT operation.
The system's global
directory display is limited
to 4000 entries.
Low batteries in the remote
control.
The system lights are located on the front of your V500 system.
When the V500 system...
Indicators are off
Green indicator blinks slowly
Green indicator flashes when you
use the remote control
Amber indicator flashes when you
use the remote control
Diagnostics and General Troubleshooting
Corrective action
Check the LAN connection.
Contact your network service provider.
Contact your network service provider to correct the
problem with the server or to assign a static IP
address.
Check the LAN cable connection to the LAN port on
the system.
Go to System > Admin Settings > LAN Properties
and correct the IP address settings.
Contact your network administrator to correct the
problem with the server or to assign a static IP
address.
Go to System > Admin Settings > Network > IP >
Firewall > and verify the NAT (WAN) Public
Address setting.
1. Go to System Information >
System Status, highlight Global Directories,
and press the Help button. The system lists
the Global Directory Servers to which it is
registered, and the number of directory entries
from each.
2. Unregister the system from one or more of the
Global Directory Servers.
Replace the batteries in the remote control with 3
AAA batteries.
It means...
No power to the system.
The system is sleeping.
The system is not in a call, and is receiving
signals from the remote control.
The system is in a call, and is receiving
signals from the remote control.
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