Access To Screens And Systems - Polycom SIP 3.0.2 Administrator's Manual

Access to Screens and Systems

Symptom
There is no response from
feature key presses.
The display shows "Network Link
is Down".
Problem
The SoundPoint IP /
SoundStation IP family SIP
phone is not in active state.
The LAN cable is not properly
connected.
Troubleshooting Your SoundPoint IP / SoundStation IP Phones
Corrective Action
Do one of the following:
Press the keys more slowly.
•
Check to see whether or not the key
•
has been mapped to a different
function or disabled.
Make a call to the phone to check for
•
inbound call display and ringing as
normal. If successful, try to press
feature keys within the call to access
Directory or Buddy Status, for
example.
Press Menu followed by Status >
•
Lines to confirm line is actively
registered to the call server.
Reboot the phone to attempt re- to the
•
call server (refer to
Phone on page C-9).
Do one of the following:
Check termination at the switch or hub
•
(furthest end of the cable from the
phone).
Check that the switch or hub is
•
operational (flashing link/status lights)
or contact your system administrator.
Press Menu followed by Status >
•
Network. Scroll down to verify that the
LAN is active.
Ping phone from another machine.
•
Reboot the phone to attempt re- to the
•
call server (refer to
Phone on page C-9).
Rebooting the
Rebooting the
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