Power And Start-Up - Polycom V500 Administrator's Manual

Power and Start-up

Symptom
The system does not start
or respond in any way
The system starts in the
software update screen
The system restarts over
and over
• System Lights
• Network Interface Lights
Problem
The power switch is off.
The power cord is not
connected.
The power outlet is not
active, or the system's
power supply is not
operating properly.
The system software is
corrupted or not loaded
properly.
The power plug is not fully
seated.
The socket is corroded.
The power plug is damaged
or the power supply is bad.
Diagnostics and General Troubleshooting
Corrective action
Turn on the power switches for the system and any
equipment connected to it.
Make sure the power pack is connected to a power
outlet, and that its power cords are seated securely.
If you connect the system's power cord to a power
strip, be sure the power strip is connected to a power
outlet and its power switch is on.
Check the power outlet by unplugging the system
and plugging in a lamp, radio, or other small
appliance. If it does not operate, the outlet is not
active — connect the system to a different outlet.
If the outlet is active, the problem is in the system's
power supply. In this case, contact your Polycom
reseller for an RMA to return the system or the
defective part.
Load the system software from your computer. For
instructions on how to do this, see
Software Current on page 3-33.
Make sure the power plug is seated securely.
Unplug and reseat the power plug 5 times.
Contact your Polycom reseller for an RMA to return
the system or the defective part.
Keeping your
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