Call Detail Report (Cdr) - Polycom V500 Administrator's Manual

Administrator's Guide for the V500 System

Call Detail Report (CDR)

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The home screen can be configured to include Recent Calls. For more
information about including the Recent Calls list on the home screen, see
Designing the Home Screen
To view the Recent Calls screen:
Go to System > Admin Settings > Network > Recent Calls.
You can see more detail about any call by highlighting an entry and pressing
Help on the remote control. Information includes the far site's number
and name, and the type, speed (bandwidth), and duration of the call.
You can call any site on the Recent Calls list by highlighting the entry and
pressing Call or
If you need even more detail about calls, you can download the Call Detail
Report (CDR) from the V500 web interface. For more information about the
CDR, see Call Detail Report (CDR)
When enabled, the Call Detail Report (CDR) provides the system's call history.
You can view the CDR from the V500 web interface, and you can download
the data in CSV format for sorting and formatting. CSV (Comma Separated
Value) files can be imported into spreadsheet and database programs.
Every call that connects is added to the CDR, whether it is a call that you make
or that you receive. If a call does not connect, the report shows the reason.
The CDR does not include incoming calls that the V500 system does not
answer, so if calls were missed while Do Not Disturb was enabled, details will
not be included in the CDR.
To view and download the CDR via the V500 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system's IP address (for example,
http://10.11.12.13) to go to the V500 web interface.
3. Enter admin as the user name, and the remote access password, if a
password has been established.
4. Click Utilities > Call Detail Report to view the details of the file.
5. Click Save and then specify a location on your computer to save the file.
on page 4-21.
Select on the remote control to place the call.
on page 6-4.