Access To Screens And Systems - Polycom QDX 6000 Administrator's Manual

Troubleshooting

Access to Screens and Systems

Symptom
Cannot navigate to
Admin screens —
System button is not
displayed.
Cannot navigate to
Admin screens
without a password.
Cannot access the
system remotely.
Cannot manage the
system remotely.
11-4
Problem
The home screen is not
configured to display the System
button.
The system administrator has set
a password, or the default
password was not deleted.
The system does not allow
remote access.
The system or your computer is
not connected to the LAN.
The LAN cable to the system or to
your computer is bad.
DHCP Client is ON and no DHCP
server is available.
There is a firewall between your
computer and your system.
Your computer is on a different
network and there is not
connectivity between the
networks.
The system is in Security Mode,
which requires secure access.
You have not entered the correct
password.
Too many managers are logged
into the system.
Corrective Action
Press the Help button on the remote
and select System at the end of the help
message, or access the system remotely
using the Polycom QDX 6000 Web
interface, Telnet or SNMP.
From the Polycom QDX 6000 Web
interface, you can add the System button
back to the home screen.
1) Click Admin Settings > General
Settings > Home Screen Settings and
select System.
Click Update to make the change take
2)
effect.
Enter the password
The default password is the system's serial
number.
On the system, go to System > Admin
Settings > General Settings > Security >
and enable access.
Check the LAN cable to the LAN port on the
rear of the system.
Check the LAN cable to your computer.
Replace the appropriate LAN cable.
To verify this, check the lights on the
system. There should be a steady green
light indicating a connection to the LAN, and
a flashing orange light indicating LAN traffic
if the cable is good.
Contact your network administrator.
Contact your network administrator.
Place your computer and system on the
same subnet. If this corrects the problem,
check your router configuration. If it does
not, contact your network service provider.
Use secure modes of access. For more
information, refer to Configuring Security
Mode.
Enter the correct user name and remote
access password.
Note: For Web access, the user name is
admin, and the default password is the
unit's serial number.
Only five system managers are allowed at
any one time. To log everyone out, restart
your system.