Access To Screens And Systems - Polycom VSX 3000 Administrator's Manual

Administrator's Guide for the VSX Series
Symptom
The system does not
respond to the touch-panel
control.
A change in the Directory is
not saved.
The remote control in the
system's web interface is
disabled.

Access to Screens and Systems

Symptom
Cannot navigate to Admin
screens — System button
is not displayed.
Cannot navigate to Admin
screens without a
password.
12 - 6
Problem
The RS-232 serial port is
not configured as a
touch-panel input.
If you edit an entry and then
press Home on the remote,
you are prompted to save
your change, but the
change is not saved.
The system is in Security
Mode.
Problem
The home screen is not
configured to display the
System button.
The system administrator
has set a password,
or
The default password was
not deleted.
Corrective action
Go to Admin Settings > General Settings > Serial
Port and verify the following:
• Baud Rate is set to the same value on the
system as on the touch-panel.
• RS-232 Mode is set to Control.
• VSX 7000e, VSX 8000: The touch-panel is
connected to the port that is configured as a
touch-panel port.
Choose Save first before you press Home.
This is normal.
Corrective action
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using the system's web
interface, FTP, Telnet, or SNMP.
From the system's web interface, you can add the
System button back to the home screen. Click
System Setup and navigate to Admin Settings >
General Settings > Home Screen Settings, then
select System. The change takes effect after you
navigate away from the home screen and then back
again on the system.
Enter the password.
The default password is the system's serial number.