Diagnostics And General Troubleshooting; Sending A Message - Polycom V500 Administrator's Manual

Diagnostics and General
Troubleshooting

Sending a Message

This chapter covers the diagnostic screens of the V500 system. It is organized
by category to help you troubleshoot any issue.
Diagnostic tools are available via the system itself and the V500 web interface.
To connect to the V500 web interface, enter your system's IP address in a web
browser and browse to the required diagnostic tool.
If you are experiencing difficulties with connectivity or audio, you may want
to send a message to the V500 system.
Only the near site can see the message; it is not broadcast to the far site in the
call.
To send a message via the V500 web interface:
1. On a computer, open a web browser.
2. In the browser address line, enter the system's IP address (for example,
http://10.11.12.13) to go to the V500 web interface.
3. Click System Setup.
4. Enter admin as the user name, and the remote access password, if a
password has been established.
5. Go to Diagnostics > Send a Message.
6. In the Send a Message page, enter a message (up to 100 characters in
length), then click Send Message.
The message is displayed for 15 seconds on the screen of the system.
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