Remote Control; Access To Screens And Systems - Polycom V500 System Administrator's Manual

Administrator's Guide for the V500 System

Remote Control

Symptom
The system does not
respond to the remote
control.
The monitor screen
remains blank when you
pick up the remote control.

Access to Screens and Systems

Symptom
Cannot navigate to Admin
screens — System button
is not displayed.
Cannot navigate to Admin
screens without a
password.
7 - 8
Problem
No, low, or dead batteries
in the remote control.
The batteries are installed
incorrectly in the remote
control.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals.
The infrared sensor is not
receiving signals from the
remote control.
The monitor's power cord is
not plugged in.
The monitor is powered off.
The monitor is not
connected correctly to the
system.
Problem
The home screen is not
configured to display the
System button.
The system administrator
has set a password
or
The default password was
not deleted.
Corrective action
Install three AAA batteries in the remote control.
Insert the batteries in the correct +/- position.
Turn off the lights in the room and try the remote
control again.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system (the black
semi-circle located to the right of the camera).
Connect the monitor's power cord and then power on
the monitor.
Power on the monitor.
Verify that the monitor is connected correctly
according to the installation procedures in
Connecting the Monitor on page 2-2.
Corrective action
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using the V500 web interface,
FTP, Telnet, or SNMP.
From the V500 web interface, you can add the
System button back to the home screen. Click
System Setup and navigate to Admin Settings >
General Settings > Home Screen Settings, then
select System. The change takes effect after you
navigate away from the home screen and then back
again on the system.
Enter the password.
The default password is the system's serial number.