Page 1 Administrator’s Guide for the V500 System Version 8.0.3 October 2005 Edition 3725-21743-005/A V500 Version 8.0.3 VideoVoiceDataWeb Connect. Any Way You Want.
Page 2: Trademark Information
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number and option key of your V500 system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________...
Page 4 Administrator’s Guide for the V500 System...
Page 5: Table Of Contents
Contents 1 Introducing the V500 System ..... . . 1-1 System Components ............1-1 Key Features .
Page 6 Keeping your Software Current ..........3-24 4 Customizing the V500 System ..... . 4-1 Designing Video Behaviors .
Page 7 Contents Accessing the V500 Web Interface ..........5-1 Monitoring a Room or Call with the V500 Web Interface .
Page 8 Administrator’s Guide for the V500 System Composite Video Cable ..........Appendix-2 Actions that Cause the System to Restart .
Page 9: Introducing The V500 System
When you use a V500 system for collaborating, you can exchange ideas and share documents with people anywhere in the world, as if they were all in the room with you.
Page 10: Key Features
Administrator’s Guide for the V500 System Two models of the V500 system are available — IP only, and IP with ISDN. Name Component Description V500 system The V500 system delivers high-quality, face-to-face video communication in a sleek package that includes the camera and microphone.
Page 11: Rich Conference Experience
• Content display — Install the People+Content™ IP feature on your PC or laptop, and then use the V500 system to show content (such as spreadsheets and video clips) to other sites in the video conference. Split-screen viewing — Use Dual Monitor Emulation (split-screen •...
Page 12: Easy Installation
• IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port for IP calls. Add the optional single BRI network interface to make calls over your ISDN telephone lines.
Page 13: Setting Up Your System Hardware
This chapter provides information to supplement the setup sheet provided with your system and its optional components. A printed copy of the system setup sheet is provided with each V500 system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation.
Page 14: Positioning The System
You must use the same type of connector on the V500 system as on the monitor. For example, if you use the S-video connector on the system, use the S-video connector on the monitor.
Page 15: Connecting The System To The Network
LAN. Connecting to the ISDN BRI Network The V500 system is available with the optional ISDN BRI network interface, which allows you to make ISDN calls. If your site does not use an internal telephone system (PBX), you may need an NT-1 device to connect to the ISDN BRI network.
Page 16: Connecting Headphones
Powering On the System The V500 system has an external power supply. Do not use a power supply other than the one supplied with your V500 system. Using the wrong power supply will void the warranty and may damage your system.
Page 17 Setting Up Your System Hardware 3. Make sure you have connected all equipment to the system, and then connect the power cord to a wall outlet. 4. Press the power switch located at the back of the system. 2 - 5...
Page 18 Administrator’s Guide for the V500 System 2 - 6...
Page 19: Configuring Network Use
Configuring Network Use The V500 system is factory configured to enable you to easily and quickly make video calls in most network situations. In many cases, you simply need to physically connect the system as described in Chapter 2, power it on, and follow the setup wizard.
Page 20: Using The Setup Wizard
Administrator’s Guide for the V500 System Using the Setup Wizard When you power on the system for the first time, a setup wizard begins to run. The setup wizard automatically detects your system’s IP and ISDN connections, and it leads you through the minimum steps you need to take to place a video call.
Page 21: Configuring Your Ip Connection
The first step in setting up your IP connection is to configure the LAN properties. If you are connecting your V500 system directly to a cable or DSL modem, before you begin you need to know the public IP address assigned to your system by your Internet Service Provider (ISP).
Page 22 Administrator’s Guide for the V500 System Setting Description IP Address Specifies how the system obtains an IP address. • Obtain IP address automatically — Select if the system gets an IP address from the DHCP server on the LAN. •...
Page 23: Setting Up Your Ip Network Connection
Calling Within an Intranet on page 3-5. • If your V500 system plugs directly into a cable or DSL modem, without a router in between, refer to Calling Through a Cable or DSL Modem page 3-6. •...
Page 24: Calling Through A Cable Or Dsl Modem
You can also register to receive periodic email updates and advisories. If your V500 system is directly connected to a cable or DSL modem, you don’t need to perform any additional network configuration to use your V500. Simply go on to Configuring IP Network Support on page 3-13.
Page 25 Configuring firewall and NAT properties on the V500 Configuring Router Port Forwarding To make video calls with your V500 system when you have a router, you must open and assign ports in the firewall. This section describes how to do that with the most common routers from NetGear®, Linksys®, and D-Link®.
Page 26 Administrator’s Guide for the V500 System To configure a NetGear router: 1. Check if you have a NetGear MR814v2 or RP614v2 router. If you have a different model, the settings in these steps may vary slightly. 2. In a browser such as Internet Explorer, type the IP address of your router, which you can find in your router’s documentation.
Page 27 Configuring Network Use 3. Log in to your router setup using the user name and password, which you can find in your router’s documentation. 4. Locate the Port Range Forwarding page. 5. Depending on your router model, the Port Range Forwarding page may be listed in the Advanced menu or the Applications and Gaming menu.
Page 28 IP (internal) Address. Configuring Firewall and NAT Properties Once you’ve set up your router, you must configure the V500 system so that it works with the firewall and NAT. Before making changes on the Firewall screen, you should know whether or not your firewall device is H.323 compatible.
Page 29 Configuring Network Use To set up the V500 system to work with a firewall and NAT: 1. Go to System > Admin Settings > Network > IP > Firewall. 2. Configure these settings: Setting Description Fixed Ports Lets you specify whether to define the TCP and UDP ports.
Page 30: Calling Through A Router, Using A Dmz
DMZ (such as the V500) is served by the router, but is outside the firewall. Depending on your router, configuring the V500 system to be in the DMZ may affect its ability to communicate locally with other devices on the internal LAN.
Page 31: Configuring Ip Network Support
Configuring Network Use Configuring IP Network Support After you have configured LAN properties and set up your IP network connection, you need to configure IP network support if you plan on making IP video calls. Configuring H.323 Settings Before you can make any IP video calls, you must check the Enable IP H.323 setting on the Call Preferences screen, as described on page 3-20.
Page 32 Administrator’s Guide for the V500 System 3. If you have a gatekeeper, select and configure these settings: Setting Description Use Gatekeeper Specifies whether to use a gatekeeper. Gateways and gatekeepers are required for calls between IP and ISDN. • Off — Calls do not use a gatekeeper.
Page 33 Configuring Network Use 4. If you have a gateway, select and configure these settings: Setting Description Country Code Specifies the country code for the system’s location. Area Code Specifies the area or city code for the system’s location. Number Specifies the gateway’s number. H.323 Extension Specifies the extension that identifies this system for incoming (E.164)
Page 34: Configuring Sip Settings
Call Preferences screen, as described on page 3-20. You can then configure the SIP settings by following the steps in this section. If you are unfamiliar with SIP, Polycom recommends that you do not change the default settings.
Page 35: Configuring Quality Of Service (Qos)
If your network is configured to recognize and prioritize network traffic using QOS, you can configure the V500 system to mark IP packets with the values recognized by your network. Keep in mind that enabling QOS on the V500 is not enough;...
Page 36: Configuring Your Isdn Connection
Administrator’s Guide for the V500 System 3. Select and configure these settings: Setting Description Dynamic Specifies whether to let the system automatically find the Bandwidth optimum line speed for a call. Maximum Specifies the maximum transmit line speed between 48 Kbps and Transmit 768 Kbps.
Page 37 Configuring Network Use Setting Description Enable ISDN Allows this system to make H.320 (ISDN) calls. H.320 Number of ISDN Specifies how many channels to dial at one time. Channels to You can specify up to eight channels. If you experience Dial in Parallel network problems, decrease the number.
Page 38: Configuring Call Preferences
Administrator’s Guide for the V500 System 4. If you have configured ISDN switch protocol to be AT&T 5ESS Multipoint, NI-1, or Nortel DMS-100, select and enter the ISDN BRI SPIDs provided by your service provider. After you enter the SPIDs, the system verifies them. If the system is unable to verify the SPIDs, make sure the system is connected and that the ISDN numbers you entered are correct.
Page 39 Configuring Network Use 3. If you have the ISDN option, select to go to the Network Dialing screen and specify the dialing order preference between IP and ISDN. Dialing Order specifies how the system places calls to directory entries that have both IP and ISDN numbers. It also specifies how the system places calls dialed manually when the call type selection on the home screen is either unavailable or set to Auto.
Page 40: Configuring The Global Directory
Configuring the Global Directory If you use the Polycom Global Management System, you can configure your system to use the Global Directory. The Global Directory provides a list of other systems that are registered with the Global Directory Server and are available for calls.
Page 41: Setting The Dialing Rules
4. Press Call on the remote control. You can also find a list of worldwide numbers that you can use to test your V500 system at www.polycom.com/videotest. If you have trouble making video calls: • Make sure the number you dialed is correct, then try the call again. For example, you may need to dial 9 for an outside line or include a long distance access code or country code.
Page 42: Checking System Status
Administrator’s Guide for the V500 System • Find out if the system you are calling has its power turned on and is functioning properly. • If you can make calls but not receive them, make sure that your system is configured with the correct number.
Page 43 Refer to Updating Polycom Video Software for detailed information about obtaining software key codes and using the SoftUpdate program. 3. Download the V500 system software update file in .zip format. 4. Double-click the software.zip file to extract the file. 5. Double-click Softupdate.exe to run the update program.
Page 44 Administrator’s Guide for the V500 System 3 - 26...
Page 45: Customizing The V500 System
Customizing the V500 System Everybody who uses the Polycom V500 system has different needs. That’s why your system has a customizable user interface. You can design the video conferencing experience to meet your needs and the needs of any other users who use the system.
Page 46: Configuring Camera Settings
50 Hz — Select this if the power frequency in your location is 50 Hz and you have an NTSC system. Configuring the Monitor The V500 system allows you to customize the display to suit your room and equipment configuration. To configure the monitor: 1.
Page 47 Customizing the V500 System 2. Configure these settings: Setting Description Monitor Specifies the monitor’s aspect ratio: • 4:3 — Select if you are using a regular TV monitor. • 16:9 — Select if you are using a wide-screen monitor. Note: If you select 16:9, you will also need to set up the monitor for full-screen display.
Page 48 Setting Up Using the monitor controls, select the full-screen setting that stretches the picture uniformly, without clipping. On the V500 system Monitor screen: If you are using a wide-screen monitor, set Monitor to 16:9. Otherwise, set Monitor to 4:3.
Page 49: Displaying Content With People+Content Ip
Displaying Content with People+Content IP People+Content IP is an optional software application available for the V500 system. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection.
Page 50 — Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB memory Recommended computer: 1 GHz Pentium III (or equivalent); 512 MB memory Note that, although you can use the license key on only one V500 system, you can install the software application on an unlimited number of computers. •...
Page 51: Designing Audio Behaviors
Customizing the V500 System 4. Follow the steps in the Setup Wizard to finish installing the application on the computer. Anyone using that computer can then double-click on the People+Content IP icon to present content during video conferences using the V500 system.
Page 52: Designing The User Experience
Administrator’s Guide for the V500 System Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • User Access to Settings and Features • Passwords and Security Options • AES Encryption •...
Page 53 Customizing the V500 System To set or change the Admin Password: 1. Go to System > Admin Settings > General Settings > Security. 2. Enter or change the password. The default administrator password is the 14-digit system serial number. To reset a forgotten Admin Password: 1.
Page 54 Administrator’s Guide for the V500 System Letting Users Customize the Workspace You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen. To allow users to customize the workspace: 1.
Page 55: Setting Passwords And Security Options
Customizing the V500 System Using the System for Specialized Applications You can customize the system to show only a specific set of numbers to call. This mode, also known as “kiosk mode,” can be used for specialized applications, such as customer query stations or systems used for calling the same numbers on a regular basis.
Page 56: Enabling Aes Encryption
Note: This feature activates both near site and far site video displays in Web Director. Enabling AES Encryption AES encryption is a standard feature on every V500 system. When it is enabled, the system automatically encrypts calls to other systems that have AES enabled.
Page 57: Configuring Call Settings
Customizing the V500 System Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system. For convenience, some of the User Settings options are repeated on these screens. To configure call settings: 1. Go to System > Admin Settings > General Settings > System Settings >...
Page 58: Setting The Call Answering Mode
Administrator’s Guide for the V500 System Setting the Call Answering Mode You can choose to answer calls automatically or manually, or you can set the system to automatically refuse any incoming calls. To set the call answering mode: 1. Go to System > Admin Settings > General Settings > System Settings >...
Page 59: Setting Date, Time, And Location
Customizing the V500 System 2. Configure these settings: Setting Description System Name Enter or change the system name in this field. This name appears on the screen for the far site when you are making calls. Localized System Displays the localized system name, if you have entered Name one.
Page 60: Customizing The Workspace Appearance
Customizing the Workspace Appearance You can customize the V500 system workspace appearance to suit your environment functionally and aesthetically. For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select a site and press the Call button on the remote control to place a call.
Page 61 Customizing the V500 System Designing the Home Screen Customize the system functionality according to your users’ needs, skill levels, and environments. Include a short Infrequent Users (Kiosk Mode) list of specific items for users Provide a simple workspace so no training is...
Page 62 Administrator’s Guide for the V500 System To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen Settings. 2. Configure these settings: Setting Description Dialing Display Specifies which dialing option to display: •...
Page 63 Customizing the V500 System Setting Description Do Not Disturb Allows users to set the system to automatically accept or ignore Icon incoming calls using the Do Not Disturb button on the home screen. Call Detail Specifies whether to generate a report of all calls made with the Report system.
Page 64 — Enter Marquee Text — Type the text to display on the home screen. 5. Click Update. Adding Screen Saver Text You can customize the V500 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions. To enter screen saver text: 1.
Page 65 4. Click System Setup > Utilities > Screen Saver, click Next, and follow the onscreen instructions for uploading a logo file. Adding a Screen Saver News Feed You can customize the V500 system to display a news feed when the system is in sleep mode. To configure a screen saver news feed: 1.
Page 66 1. Go to System > Admin Settings > Audio. 2. Select a tone, as desired. To set the V500 system internal ringer: 1. Go to System > Admin Settings > Audio. 2. Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call.
Page 67: Configuring Remote Control Behavior
Customizing the V500 System Configuring Remote Control Behavior You can customize the behavior of the remote control to support your environment. To configure remote control behavior: 1. Go to System > Admin Settings > General Settings > System Settings >...
Page 68: Audio Options For Closed Captioners
Administrator’s Guide for the V500 System Audio Options for Closed Captioners When you provide captions for a conference, the captioner may be present, or may use a telephone or web browser to listen to the conference audio. The captioner must receive all audio from the conference using one of these...
Page 69: Getting Started With Calling
To supply closed captions for a conference using a Telnet session: 1. On a PC, open a command line interface. 2. Start a Telnet session using the V500 system IP address and port 24 (for example, telnet 10.11.12.13 3. Enter the command to start captioning.
Page 70 Screen Help — The home and Directory screens have context-specific help. Users can press Help on the remote control to access help topics. • www.polycom.com/videodocumentation — Refer to the video documentation page on the Polycom website for the latest documents supporting these products. 4 - 26...
Page 71: Managing The System Remotely
Your choice of management tool depends on your network environment: • V500 web interface requires only a web browser to control the system. • Polycom Global Management System requires the Global Management System application to be installed on your network. • SNMP requires network management software on your network management station.
Page 72: Monitoring A Room Or Call With The V500 Web Interface
The Web Director feature within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed. For security reasons, this feature can only be enabled on the local system by an administrator.
Page 73: Creating A Localized System Name With The V500 Web Interface
Managing the System Remotely Creating a Localized System Name with the V500 Web Interface Localized system names are sent to the far site and displayed as the caller ID by V500 systems using version 8.0 or later. When you enter a localized system name, it is also entered in English/Pinyin.
Page 74: Managing System Profiles With The V500 Web Interface
V500 web interface. 3. Go to System Setup > Utilities > Profile Center. 4. Click V500 -> PC to download the .csv file from the V500 system. 5. Save the file to a location on your computer.
Page 75: Managing Directories With The V500 Web Interface
V500 web interface. 3. Go to System Setup > Utilities > Import Directory. 4. Click V500 -> PC to download the .csv file from the V500 system. 5. Save the file to a location on your computer.
Page 76: Configuring Global Services
Configuring Global Services If you use the Polycom Global Management System, you can configure, manage, and monitor the V500 system using the Global Management System server. The Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
Page 77: Adding My Information
System server. Adding My Information If your system is managed by the Global Management System, you can configure the V500 system so that you can request help from the Global Management System administrator. To configure Global Management System contact information: 1.
Page 78 You see the following message: Tech Support will be alerted to phone you at the following number. Continue? Enter your contact telephone number. The V500 system sends your information to the Global Management System administrator. The Global Management System You see the following message: administrator opens the alert message Tech Support has been alerted.
Page 79: Setting Up Snmp
Setting Up SNMP The V500 system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the V500 system’s alert page • Details of jitter, latency, and packet loss • Low battery power is detected in the remote control •...
Page 80: Configuring For Snmp Management
V500 system: — In the V500 web interface, go to System Setup > Admin Settings > Global Services > SNMP. — On the V500 system, go to System > Admin Settings > Global Services > SNMP. 2. Configure these settings:...
Page 81: System Usage And Statistics
System Usage and Statistics The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Call Summary The Call Summary screen provides details about the calls placed by the system, including: •...
Page 82: Call Statistics
Administrator’s Guide for the V500 System Call Statistics The two Call Statistics screens provide information about the call in progress, including: This screen: Displays this information: Call Statistics (1) • Call speed (transmit and receive) • Video protocol, annexes, and format in use (transmit and receive).
Page 83: Content Statistics
System Usage and Statistics Content Statistics The Content Statistics screen shows statistics for content shared during a call. This screen does not display transmit statistics for People+Content IP. To view the Content Statistics screen: • Go to System > Diagnostics > Call Statistics and then select three times.
Page 84: Information In The Call Detail Report
If a call does not connect, the report shows the reason. The CDR does not include incoming calls that the V500 system does not answer, so if calls were missed while Do Not Disturb was enabled, details will not be included in the CDR.
Page 85 System Usage and Statistics Data Description Call Field Number 1 The number dialed from the first call field, not necessarily the transport address. For incoming calls — The caller ID information from the first number received from a far site. Call Field Number 2 For outgoing calls —...
Page 86 Administrator’s Guide for the V500 System Data Description Disconnect Reason The description of the Q.850 (ISDN) cause code showing how the call ended. Q.850 Cause Code The Q.850 cause code showing how the call ended. Total H.320 Errors The number of errors during an H.320 call.
Page 87: Call Detail Report Archives
Conference numbering restarts at 1 after the system assigns conference number 100,000. To get an archived CDR: 1. From your computer, open an FTP client. 2. FTP into the V500 system. 3. Enter this FTP command: GET localcdr_archive.csv 4. Close your FTP session.
Page 88 Administrator’s Guide for the V500 System 6 - 8...
Page 89: Sending A Message
Diagnostics and General Troubleshooting This chapter covers the diagnostic screens of the V500 system. It is organized by category to help you troubleshoot any issue. Diagnostic tools are available via the system itself and the V500 web interface. To connect to the V500 web interface, enter your system’s IP address in a web browser and browse to the required diagnostic tool.
Page 90: System Screens Quick Reference
Administrator’s Guide for the V500 System System Screens Quick Reference These screens allow you to view information about the system, configure the system, and diagnose performance issues if they arise. They are available on the system and through the V500 web interface.
Page 91 Diagnostics and General Troubleshooting The following diagnostic screens and tools are available. Status Tools Diagnostic Tool In the system’s user interface In the V500 web interface System Status screen On the Diagnostics screen, select Select Diagnostics > System System Status. Status.
Page 92 Administrator’s Guide for the V500 System Network Tools Diagnostic Tool In the system’s user interface In the V500 web interface Near End Loop test On the Diagnostics screen, Select Diagnostics > Network select Network. > Near End Loop. Tests whether your system is able to make IP calls successfully.
Page 93 Diagnostics and General Troubleshooting Video and Audio Tools Diagnostic Tool In the system’s user interface In the V500 web interface Color Bar test On the Diagnostics screen, Select Diagnostics > Video. select Video. Tests the color settings of your Click the Color Bars icon. monitor for optimum picture quality.
Page 94 Administrator’s Guide for the V500 System Reset Diagnostic Tool In the system’s user interface In the V500 web interface Reset System On the Diagnostics screen, Select Diagnostics > Reset select Reset System. System. Cycles power to the system. Enter the system’s serial Click the Reset System icon.
Page 95: General Troubleshooting
— connect the system to a different outlet. If the outlet is active, the problem is in the system’s power supply. In this case, call Polycom Technical Support and arrange to return the system for service. The system starts in the The system software is Load the system software from your computer.
Page 96: Remote Control
Administrator’s Guide for the V500 System Remote Control Symptom Problem Corrective action The system does not No, low, or dead batteries Install three AAA batteries in the remote control. respond to the remote in the remote control. control. The batteries are installed Insert the batteries in the correct +/- position.
Page 97 Diagnostics and General Troubleshooting Symptom Problem Corrective action Cannot access the system The system does not allow On the system, go to Admin Settings > General remotely. remote access. Settings > Security and enable web access. The system or your Check the LAN cable to the LAN port on the rear of computer is not connected the system.
Page 98 This is especially true with addresses beginning with 10., 168.254, 172.16 through 172.31, or 192.168, which are private networking addresses. Unable to place calls to Register the V500 system with the gatekeeper. known sites on your network because the gatekeeper is blocking calls from unregistered systems.
Page 99 Check that your ISDN line is provisioned for provisioned incorrectly by Voice/Data. the ISDN service provider. The V500 system is in an Power off the system, wait five seconds, and power unknown state. on the system. The BRI network interface...
Page 100 Administrator’s Guide for the V500 System Symptom Problem Corrective action Error message occurs An ISDN cause code is Try the call again. when placing an ISDN received from the ISDN For more information, please refer to Q.850 Cause (H.230) call.
Page 101 Problem Corrective action Screen is blank; start music The system is starting. This No action required. plays and Polycom logo is normal. appears briefly. Monitor goes blank after The system goes to “sleep” The system is sleeping. The system wakes up on displaying the splash after a period of inactivity.
Page 102 Administrator’s Guide for the V500 System Symptom Problem Corrective action Picture freezes frequently Too many network line Try the call again. during an ISDN call. transmission errors. Check the error count on the Diagnostics > Call Statistics screen to verify this.
Page 103 • Near site mute icon on the screen • System indicator is red To unmute the system, press the Mute button on the remote control. Your system’s microphone Contact your Polycom reseller. does not work. 7 - 15...
Page 104: Error Indications
Administrator’s Guide for the V500 System Symptom Problem Corrective action Not enough volume during The people at the far site Ask the people at the far site to move closer to the a call. are too far from the microphone.
Page 105: System Lights
Replace the batteries in the remote control with 3 screen. control. AAA batteries. System Lights The system lights are located on the front of your V500 system. When the V500 system... It means... Indicators are off No power to the system.
Page 106: Network Interface Lights
The system is operating normally How to Contact Technical Support To contact Polycom Technical Support, go to www.polycom.com/support. Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue: •...
Page 107: Cable Descriptions And Drawings
Appendix This appendix provides the following technical details about the V500 system: • Cable Descriptions and Drawings • Actions that Cause the System to Restart • Port Usage • Q.850 Cause Codes Cable Descriptions and Drawings The following table gives information about the cables shipped with the system.
Page 108: Administrator's Guide For The V500 System
Administrator’s Guide for the V500 System LAN Cable 3.35" MOLDED STRAIN RELIEF WIRING COLOR CODE STANDARDS: (WIRE/STRIPE) CONN. RJ-45 BOTH ENDS. ( x2 ) PIN 8 PIN 8 AT&T 258A/268B WHITE/ORANGE ORANGE/WHITE WHITE/GREEN CABLE, 8 COND, 24 AWG, BLACK PVC JACKET...
Page 109: Actions That Cause The System To Restart
Appendix Actions that Cause the System to Restart The V500 system restarts in the following situations: • Changing any of the following settings in the LAN Properties screens: — Connect to My LAN — Host Name — IP Address — Changing how the system obtains an IP address or changing the address that you have entered manually —...
Page 110: Port Usage
Administrator’s Guide for the V500 System Port Usage The tables in this section list V500 system port usage. You may need this information when you configure your network equipment for video conferencing. The following table shows H.323 port usage. Port...
Page 111 Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the V500 system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Page 112 Administrator’s Guide for the V500 System Code Cause Definition Destination out of A signaling message cannot be delivered because order the interface is not functioning correctly, and the destination cannot be reached. This condition might be temporary; for example, remote equipment might be turned off.
Page 113 Appendix Code Cause Definition Bearer capability not The caller has requested a bearer capability that authorized the network can provide, but the user is not authorized to use. This may be a subscription problem. Bearer capability not The network normally provides the requested presently available bearer capability, but cannot provide it now.
Page 114 Administrator’s Guide for the V500 System Code Cause Definition Call having The network received a call resume request requested call containing a call identity information element for a identity has been call that was cleared while suspended, either by cleared timeout or by the remote user.
Page 115 Appendix Code Cause Definition Interworking, An event occurred within a network that does not unspecified provide causes for the action that it takes. The precise problem is unknown. ISDN layer 1 and/or User needs to check cabling, ISDN adapter status 2 link not and network connections.
Page 116 Administrator’s Guide for the V500 System Appendix - 10...
Page 117: Regulatory Notices
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. •...
Page 118 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Page 119 Authorized Reseller for information about support and service agreements applicable to your product. For information on Polycom service, go to the Polycom web site www.polycom.com, products and services menu, or call 1-800-765-9266, outside the US call 1-408-526-9000, or your local Polycom Office, as listed on the Polycom Web site.
Page 120 This equipment may not be used on a coin service or party line. If you experience trouble with your V500 system, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA.
Page 121 EEA Regulatory Notices CE Mark R & TTE Directive This V500 system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
Page 122 Polycom Ltd. vakuuttaa täten, että V500 system on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce V500 system est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
Page 123 Regulatory Notices Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Page 124 Administrator’s Guide for the V500 System Regulatory Notices - 8...
Page 125 Index Allow IP Calls (setting) 3-3 Allow Video Display on Web (setting) 4-12 access allowing Always Dial Area Code (setting) 3-23 from remote location 4-12 answering calls automatically 4-13 through System button 4-18 answering mode 4-14 through web access port 4-12 Area Code (setting) 3-15, 3-19 to user settings 4-11 Area Code Required (setting) 4-16...
Page 126 Administrator’s Guide for the V500 System batteries, installing in remote control 2-4 Call Detail Report (CDR) account numbers 5-6 battery icon 7-17 archives 6-7 blank screen, troubleshooting 7-13 configuring 4-19 features 1-4 cable 1-2 generating 4-13 network interface information in 6-4...
Page 127 Index configuring Default Gateway (setting) 3-4 audio 4-7 Demilitarized Zone BRI 3-18 See DMZ Dual Monitor Emulation 4-3 diagnostics IP network connection 3-3 Audio Meter 7-5 ISDN dialing rules 3-23 Call Summary 7-3 ISDN network connection 3-18 content statistics 7-3 LAN properties 3-5 network and call status tools 7-3 monitor 4-2...
Page 128 Administrator’s Guide for the V500 System Do Not Disturb (setting) 4-19 firewall configuring properties 3-10 documentation description 3-6 available resources 4-25 list of ports to open 3-7 description 1-2 when using a DMZ 3-12 Domain Name (setting) 3-4 Fixed Ports (setting) 3-11...
Page 129 Index 4-18 address H.323 Name (setting) 3-13, 3-14 displaying 4-18 hardware, setting up 2-1 dynamic 3-3 headphone entering manually 3-4 connecting 2-4 gatekeeper 3-14 jack 2-1 obtaining 3-4 help setting 3-4 from Global Management System SIP proxy server 3-16 administrator 5-7 SIP registrar server 3-16 on-screen 4-20, 4-25 static 3-3...
Page 130 Administrator’s Guide for the V500 System Maximum Time in Call (setting) 4-13 Maximum Transmit Bandwidth (setting) 3-18 jitter 6-3 meeting password 4-11 menu map 4-9 Keypad Audio Confirmation (setting) 4-23 messages, sending 7-1 kiosk mode MIBs, downloading 5-9 description 4-11...
Page 131 Index network People+Content IP configuring description of 1-3 IP connection 3-3 displaying content 4-5 IP support 3-13 enabling 3-20 ISDN connection 3-18 installing 4-6 LAN properties 3-3 requirements 4-6 connecting supported resolutions 4-5 to ISDN 2-3 physical DMZ 3-12 to LAN 2-3 picture-in-picture, See PIP diagnostic tools 7-3 PING screen 7-4...
Page 132 Administrator’s Guide for the V500 System profile restart system managing 5-4 actions that cause Appendix-3 storing 5-4 diagnostic tool 7-6 uploading 5-4 ring tones 4-7, 4-22 protocol ringer, internal 4-7 audio 6-2 room monitoring 4-12, 5-2 ISDN switch 3-19, 3-20...
Page 133 Index system configuring settings 3-16 back panel view 2-1 enabling 3-20 checking status 3-24 password 3-16 configuring call settings 4-13 proxy server 3-16 connecting to network 2-3 registrar server 3-16 introduction to 1-1 transport protocol 3-16 lights 7-17 user name 3-16 name 4-18 positioning 2-2 Siren™...
Page 134 Administrator’s Guide for the V500 System Time Server (setting) 4-16 timeout, content display 4-3 V500 back panel view 2-1 tones configuring network use 3-1 alert 4-7, 4-22 connecting DTMF, generating 4-23 headphone 2-4 internal ringer 4-7 monitor 2-2 ring 4-7, 4-22...
Page 135 Index volume adjusting 7-16 alert tones 7-16 bass 4-7 master control 4-7 setting 4-7 sound effects 4-7, 7-16 treble 4-7 troubleshooting 7-16 Web Access Port (setting) 4-12 web access, controlling 4-12 Web Director 5-2 web interface See V500 web interface web site, for documentation 4-26 wide-screen monitor, configuring 4-3 WINS Resolution (setting) 3-4...
Page 136 Administrator’s Guide for the V500 System Index - 12...

Polycom V500 System Administrator's Manual

1 Introducing the V500 System

2 Setting up Your System Hardware

3 Configuring Network Use

4 Customizing the V500 System

5 Managing the System Remotely

6 System Usage and Statistics

7 Diagnostics and General Troubleshooting

Appendix

Quick Links

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Summary of Contents for Polycom V500 System

Table of Contents