Polycom V500 Administrator's Manual page 104

Administrator's Guide for the V500 System
Network Tools
Diagnostic Tool
Enable Basic Mode
Enables a limited operating mode
that uses H.261 for video and G.711
for audio. This mode provides
administrators with a work-around
for interoperability issues that
cannot be solved using other
methods. The Basic Mode setting
stays in effect until you change it.
Near End Loop test
Tests the system's audio and video
circuitry, camera and monitor.
The monitor displays the video and
plays the audio that would be sent
to the far site in a call.
This test is not available when you
are in a call.
PING test
Tests whether the system can
establish contact with a far-site IP
address that you specify.
Trace Route test
Tests the routing path between the
local system and the IP address
entered.
7 - 4
In the system's user interface
Go to System > Admin Settings >
Network > Call Preference and
select Enable Basic Mode.
1. On the Diagnostics screen,
select Network.
2. Select Near End Loop to start
the test.
3. Press any button on the remote
control to stop the test.
1. On the Diagnostics screen,
select Network > PING.
2. Enter the IP address that you
wish to test.
3. Select Start.
If the test is successful, the
V500 system displays a
message indicating that the IP
address under test is available.
1. On the Diagnostics screen,
select Network > Trace Route.
2. Enter the IP address that you
wish to trace.
3. Select Start.
If the test is successful, the
V500 system lists the hops
between the system and the IP
address you entered.
In the V500 web interface
1. Select Admin Settings >
Network > Call Preference >
Call Preference.
2. Select Enable Basic Mode.
1. Select Diagnostics > Network
> Near End Loop.
2. Click Near End Loop to start
the test.
3. Click Near End Loop again to
end the test.
1. Select Diagnostics > Network
> PING.
2. Enter the IP address that you
wish to test.
3. Click the PING icon.
If the test is successful, the
V500 system displays a
message indicating that the IP
address under test is available.
1. Select Diagnostics > Network
> Trace Route.
2. Enter the IP address that you
wish to test.
3. Click Trace Route.
If the test is successful, the
V500 system lists the hops
between the system and the IP
address you entered.