Checking System Status; Keeping Your Software Current - Polycom V500 Administrator's Manual

Checking System Status

Keeping your Software Current

If you have trouble making video calls:
• Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long
distance access code or country code.
• To find out if the problem exists in your system, ask the person you were
trying to reach to call you instead.
• Find out if the system you are calling has its power turned on and is
functioning properly.
• If you can make calls but not receive them, make sure that your system is
configured with the correct number.
The System Status screen provides detailed information about system settings,
IP and ISDN connections, time server connections, and other information that
is important to the functioning of the system. For an explanation of any of the
status items, select the item and press
When there is a change in system status that is a potential problem, you see an
alert at the bottom of the Place a Call screen.
To view System Status information:
Go to System > Diagnostics > System Status.
To get information about a status message:
Select the status message and press
If you have Internet access and a software key, you can use the web-based
Softupdate application to upgrade the V500 software.
Do not power off the system during the software upgrade process. If the upgrade is
interrupted, the system may become unusable.
Configuring Network Use
on the remote.
or on the remote control.
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