General Troubleshooting - Polycom V500 Administrator's Manual

Administrator's Guide for the V500 System
Reset
Diagnostic Tool
Reset System
Cycles power to the system.
When you reset the system using
the remote control, the system's
user interface allows you to:
• Keep your system settings
(such as system name and
network configuration) or
restore factory settings.
• Keep or delete the directory
stored on the system.

General Troubleshooting

7 - 6
In the system's user interface
1. On the Diagnostics screen,
select Reset System.
2. Enter the system's serial
number.
3. If you wish to restore the
original factory settings, select
Delete System Settings.
This deletes the system
passwords, CDR, and CDR
archive along with the other
system settings. You may wish
to download the CDR and CDR
archive before you reset the
system. See
(CDR) on page 6-4. If you
delete system settings, the
setup wizard will lead you
through the initial configuration
after the system restarts.
4. If you wish to remove the
directory, select Delete
Directory Entries.
This only deletes the system's
local directory. System reset
does not affect the global
directory.
5. Select Reset System.
This section presents problems, likely causes, and corrective actions. Problems
are grouped as follows:
• Power and Start-up
• Remote Control
• Access to Screens and Systems
• Calling
• Display
• Audio
• Error Indications
In the V500 web interface
1.
2.
Call Detail Report
Select Diagnostics > Reset
System.
Click the Reset System icon.