Polycom V500 Getting Started Manual
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Polycom V500 Getting Started Manual

Polycom V500 Getting Started Manual

Polycom v500: quick start
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Download this manual See also: Administrator's Manual, Getting Started Manual
Getting Started Guide
for the V500 System
Version 8.5
May 2006 Edition
3725-21742-005/A

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Summary of Contents for Polycom V500

  • Page 1 Getting Started Guide for the V500 System Version 8.5 May 2006 Edition 3725-21742-005/A...

  • Page 2: Trademark Information

    Polycom® and the Polycom logo design are registered trademarks of Polycom, Inc., and People+Content™, V500™, and VSX™ are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of their respective owners.

  • Page 3: Table Of Contents

    System Basics...1 Using the Remote Control ... 1 Getting More Information... 3 Calling and Answering ...3 Placing a Video Call ... 3 Answering a Video Call ... 5 Ending a Video Call ... 6 Types of Video Calls You Can Make... 6 Placing and Ending an Audio-only Call...
  • Page 4 Answering Calls Automatically ...20 Muting Automatically Answered Calls ...21 Scheduling Calls ...22 Using Microsoft LCS Features with Video Calls ...23 Adding and Removing Microsoft LCS Contacts ...23 Viewing Microsoft LCS Contact Status ...23 Customizing Your Workspace ...24 Specifying When to Display the PIP ...24 Displaying the Far Site’s Name When the Call Connects...25 Hearing Audio Confirmation When You Dial...25 Adjusting for Room Lighting ...26...

  • Page 5: System Basics

    Before you place your first call with your V500 system, use this guide to become familiar with some basic “how-to” information. This guide includes overview information that you may find helpful when you’re just starting...
  • Page 6 V500 S ETTING TARTED UIDE FOR THE V500 System Remote Control Place or answer a call Navigate through menus Return to the Place a Call (home) screen Increase or decrease the sound you hear from the far site Mute the sound you’re sending to the far site See the video in the full screen;...

  • Page 7: Getting More Information

    Getting More Information If you need additional information about using the V500 system, try these resources: To view help while you’re using the system, press remote control. For network questions, contact your network service provider. For system questions, contact Polycom Technical Support at www.polycom.com/support.
  • Page 8 V500 S ETTING TARTED UIDE FOR THE 2. Enter any additional information needed for the call. The available settings depend on the type of call and your system’s configuration. Not all calls require these settings: 3. Press Call progress indicators appear on the screen to show that the call is in progress.

  • Page 9: Calling From The Directory

    Calling from the Directory The directory is a list of names and numbers stored locally on the V500 system. If the system is registered with a Global Directory Server, the directory also includes entries from the global directory. To place a call from the directory: 1.

  • Page 10: Ending A Video Call

    V500 S ETTING TARTED UIDE FOR THE Ending a Video Call To hang up from a call: Press Types of Video Calls You Can Make Depending on your system configuration, you may be able to make calls using ISDN, IP, or SIP.

  • Page 11: Placing And Ending An Audio-Only Call

    To hang up from an audio-only call: Press If the person on the telephone hangs up first, you need to disconnect the call from the V500 system, just as you would hang up a telephone receiver in a regular phone call. © Polycom, Inc.

  • Page 12: Using Avaya Network Features With Video Calls

    To activate call forwarding: 1. Make sure that the V500 system is not in a call. 2. From the Place a Call screen on the V500 system, dial the Feature Access Code provided by the Avaya Communication Manager (ACM) administrator, followed by the E.164 extension of the system to which you want to forward the calls.

  • Page 13: Controlling What You See

    After a brief pause, the PIP border turns blue. Then, press turn the PIP off. © Polycom, Inc. Near on the remote control. Home on the remote control. PIP on the remote control to turn the PIP on.
  • Page 14 V500 S ETTING TARTED UIDE FOR THE To swap the views shown in the PIP and the main screen: 1. If the PIP is not showing, press display the PIP on the screen. 2. Press During calls using Dual Monitor Emulation without content, you can press screen layouts: The last layout viewed is used for the next call.

  • Page 15: Controlling What You Hear

    You can mute the microphone if you do not want the far site to hear you. For example, you might mute the microphone if you want to speak to someone privately. To mute or unmute the microphone: Press © Polycom, Inc. Volume on the remote control. Mute on the remote control. ONTROLLING...

  • Page 16: Controlling What The Far Site Sees

    You can control what the far site sees during a call by moving and focusing your camera. Adjusting the Camera You can pan and tilt the V500 camera manually, and you can use the focus wheel to focus the camera. To adjust the camera: 1.

  • Page 17: Showing Content From A Computer

    Polycom Resource Center. To start showing content: 1. On the computer, start the Polycom People+Content IP application. 2. Enter the IP address or DNS name of the V500 system and click Connect. 3. Open the content you want to show.

  • Page 18: Receiving Content

    UIDE FOR THE Receiving Content If you are in a video call with a V500 system and the far site sends content, the content automatically appears on your screen. The content remains on the screen until the far site system stops sending it.

  • Page 19: Searching The Directory

    Adding, Editing, and Deleting Directory Entries You can create entries for calls and save them in the V500 system’s directory. Everyone at your site who uses the system can use the entries you create, and you can use the entries created by others. You can also edit the information in any local entry.

  • Page 20: Categorizing Directory Entries

    V500 S ETTING TARTED UIDE FOR THE To edit an entry: 1. Select Directory from the home screen. 2. Scroll to the entry you want to edit and then select Edit. 3. Edit the information as needed. 4. Select Save to save your changes and return to the directory.

  • Page 21: Refreshing Global Directory Entries

    2. Navigate to the red Polycom logo in the top right corner of the screen. If you do not see a red Polycom logo in the top right corner of the screen, your system is not registered with the Global Directory Server. Contact your system administrator for more information.

  • Page 22: Supplying A Password For External Mcu Calls

    Chair control is available in a call only if it is allowed by the external MCU. You must use Microsoft Internet Explorer® 6.0 or later to access the V500 web interface.
  • Page 23 The Chair Control option is only available when the system is in multipoint call. 5. Select a site from the list and then use the controls in the web interface to perform one of these actions: © Polycom, Inc. If you are… You can do this…...

  • Page 24: Changing The Way Calls Are Answered

    V500 S ETTING TARTED UIDE FOR THE Changing the Way Calls Are Answered Depending on your system configuration, you may be able to choose the way the system handles incoming calls. Temporarily Refusing Calls If you do not wish to be disturbed by calls, you can refuse incoming calls with the Do Not Disturb feature.

  • Page 25: Muting Automatically Answered Calls

    3. Scroll to Mute Auto-Answer Calls and press remote control to enable the option. 4. Press screen. © Polycom, Inc. HANGING THE Home to save your change and return to the home Mute when you’re ready to unmute the call.

  • Page 26: Scheduling Calls

    YSTEM Scheduling Calls You can use the calendar and call scheduling feature of the V500 to schedule video conferences. When you schedule a call using this feature, the system automatically calls the site you selected on the date and time you specified.

  • Page 27: Using Microsoft Lcs Features With Video Calls

    When you are viewing the contact list home screen, you can select Manual Call or press Adding and Removing Microsoft LCS Contacts To add or remove Microsoft LCS contacts that appear on the V500 system, you must use Microsoft Office Communicator or Windows Messenger. To add or remove LCS contacts for the V500 system: 1.

  • Page 28: Customizing Your Workspace

    V500 S ETTING TARTED UIDE FOR THE Customizing Your Workspace You can customize what you see on the screen, depending on how your system is configured. You can change these options before you place a call and when the system is in a call.

  • Page 29: Displaying The Far Site's Name When The Call Connects

    4. Scroll to Keypad Audio Confirmation and press the remote control to enable the option. 5. Press screen. © Polycom, Inc. Next to see more settings. Home to save your change and return to the home Next to see more settings.

  • Page 30: Adjusting For Room Lighting

    Depending on your system configuration, you can use backlight compensation to adjust the brightness of the video that the camera sends to the V500 system. Adjusting this setting can be helpful when the room arrangement results in strong light coming from behind the people in the picture.

  • Page 31: Changing The System Color Scheme

    Changing the System Color Scheme Depending on your system configuration, you may be able to select from a variety of color schemes for your V500 system screens. To change the color scheme: 1. Select System from the home screen. 2. Select User Settings from the System screen.

  • Page 32: Video Conferencing Tips

    V500 S ETTING TARTED UIDE FOR THE Video Conferencing Tips Read through these quick tips for ideas on how to optimize your video conferencing experience. Tips for Great Video Avoid wearing bright colors, all-light or all-dark clothing, or very “busy”...

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