Page 1 Administrator’s Guide for the V500 System Version 8.5 May 2006 Edition 3725-21743-006/A Version 8.5...
Page 2: Trademark Information
As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
For support or service, please contact your Polycom® distributor or go to Polycom Support at www.polycom.com/support. Polycom recommends that you record the serial number and option key of your V500 system here for future reference. The serial number for the system is printed on the unit. System Serial Number: ____________________________________________...
Page 4 Administrator’s Guide for the V500 System...
Page 5: Table Of Contents
Contents 1 Introducing the V500 System ..... . . 1-1 System Components ............1-1 Key Features .
Page 6 Keeping your Software Current ..........3-33 4 Customizing the V500 System ..... . 4-1 Designing Video Behaviors .
Page 7 Managing System Profiles with the V500 Web Interface ......5-4 Managing Directories with the V500 Web Interface ......5-5 Configuring Global Services .
Page 8 Administrator’s Guide for the V500 System System Lights ............7-17 Network Interface Lights .
Page 9: Introducing The V500 System
V500 system, please refer to the product literature at www.polycom.com. Additional options may also be available. For more information, please contact your Polycom distributor. Two models of the V500 system are available — IP only, and IP with ISDN. 1 - 1...
Page 10: Key Features
768 kbps in IP H.323 calls, and up to 128 kbps in ISDN H.320 calls. State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14 or G.722.1c 14 kHz wideband audio that delivers near CD-quality sound.
Page 11: Rich Conference Experience
IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port for IP calls. Two models of V500 are available — IP only, and IP with ISDN. The V500 IP with ISDN model provides a single BRI network interface to make calls over your ISDN telephone lines.
Page 12: Security And Network Management
Room monitoring — Monitor rooms in or out of a call using the Web Director feature, accessible through the V500 web interface. Call Detail Reports — Access the system’s call history from the V500 web interface. You can download the data to a spreadsheet application for sorting and formatting.
Page 13: Setting Up Your System Hardware
This chapter provides information to supplement the setup sheet provided with your system. A printed copy of the system setup sheet is provided with each V500 system. PDF versions of the system setup sheets are available at www.polycom.com/videodocumentation. V500 System Back Panel View This illustration identifies the system’s back panel connectors.
Page 14: Positioning The System
The back panel view, shown on page 2-1, shows the location of the video and audio connectors used for the monitor. You must use the same type of video connector on the V500 system as on the monitor. For example, if you use the S-video connector on the system, use the S-video connector on the monitor.
Page 15: Connecting The System To The Network
Connecting the System to the Network All V500 systems can be connected to a LAN to make IP calls. This section tells you how to physically connect the system to the LAN or to ISDN (if you purchased the V500 IP with ISDN system).
Page 16: Connecting Headphones
Powering On the System The V500 system has an external power supply. Do not use a power supply other than the one supplied with your V500 system. Using the wrong power supply will void the warranty and may damage your system.
Page 17: Configuring Network Use
Configuring Network Use The V500 system is factory configured to enable you to easily and quickly make video calls in most network situations. However, because networks vary from business to business and home to home, you may need to change some of the default settings or perform other network configuration.
Page 18: Configuring Lan Properties
• • You can use the V500 web interface to configure all of the system settings except the remote management settings. These settings must be configured on the local system by an administrator. For more information about the V500...
Page 19 Setting Description IP Address Specifies how the system obtains an IP address. • Obtain IP address automatically — Select if the system gets an IP address from the DHCP server on the LAN. • Enter IP address manually — Select if the IP address will not be assigned automatically.
Page 20: Setting Up Your Ip Network Connection
Duplex Mode Setting Up Your IP Network Connection The following is a list of the common ways you can connect your V500 system to an IP network so that you can make video calls. Pick the IP network connection type that most closely resembles how you plan to make calls, then read the section that corresponds to that connection type.
Page 21: Calling Within An Intranet
You can also register to receive periodic email updates and advisories. If your V500 system is directly connected to a cable or DSL modem, you do not need to do anything more to set up the network connection for your V500 system.
Page 22: Calling Through A Network Router
Because NATs and firewalls provide security for your network, they limit outside access to your internal network. Some access, however, is necessary for video communications. To enable your V500 system to place and receive calls with the outside world, while still maintaining protection for your network, you must open ports in the firewall.
Page 23: Configuring Router Port Forwarding
Configuring Router Port Forwarding To make video calls with your V500 system when you have a router, you must open and assign ports in the firewall. This section describes how to do that with some common routers from NETGEAR®, Linksys®, and D-Link®. Most other routers require similar procedures.
Page 24 Administrator’s Guide for the V500 System To configure a NETGEAR router: 1. These steps are for a NETGEAR MR814v2 or RP614v2 router. If you have 2. In a browser such as Internet Explorer, type the IP address of your router, 3.
Page 25 To configure a Linksys router: 1. Check if you have a Linksys BEFSX41 router. If you have a different model, the settings in these steps may vary slightly. 2. In a browser such as Internet Explorer, type the IP address of your router, which you can find in your router’s documentation.
Page 26 Administrator’s Guide for the V500 System To configure a D-Link router: 1. Check if you have a D-Link DI-604 router. If you have a different model, 2. In a browser such as Internet Explorer, type the IP address of your router, 3.
Page 27: Configuring Firewall And Nat Properties
Configuring Firewall and NAT Properties After you set up your router, you must configure the V500 system so that it works with the firewall and NAT. Before making changes on the Firewall screen, you should know whether or not your firewall device is H.323 compatible. Firewall devices that are H.323 compatible have been programmed with logic that can detect H.323 video...
Page 28 Administrator’s Guide for the V500 System Setting NAT Configuration NAT Public (WAN) Address NAT is H.323 Compatible Address Displayed in Global Directory 3 - 12 Description Lets you specify whether the system should attempt to determine the NAT Public WAN Address automatically.
Page 29: H.460 Nat Firewall Traversal
Make sure that firewalls being traversed allow V500 systems behind them to open outbound TCP and UDP connections. — Firewalls with a stricter rule set should allow V500 systems to open at least the following outbound TCP and UDP ports: 1720 (TCP), 14085-15084 (TCP) and 1719(UDP), 16386-25386 (UDP).
Page 30: Calling Through A Router, Using A Dmz
A Demilitarized Zone (DMZ) is a way to configure a network so that the device in the DMZ (such as the V500 system) is served by the router, but is outside the firewall. Depending on your router, configuring the V500 system to be in the DMZ may affect its ability to communicate locally with other devices on the internal LAN.
Page 31: Configuring Ip Network Support
Configuring IP Network Support The following sections describe how to configure the system so that you can place and receive IP video calls: • • • • • • Configuring H.323 Settings To be able to make IP video calls, you must check the Enable IP H.323 setting on the Call Preference screen, as described on page 3-27.
Page 32 Administrator’s Guide for the V500 System To configure H.323 settings: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. 2. Configure these settings: Setting Display H.323 Extension H.323 Name H.323 Extension (E.164) 3. If you have a gatekeeper, select...
Page 33: Configuring Integration With Avaya Networks
V500 system is notified of this configuration when it registers to the gatekeeper on startup. Configuring Integration with Avaya Networks V500 system with an Avaya option key can use the following features on an Avaya telephony network: •...
Page 34: Configuring The System To Use A Gateway
To install the Avaya option key: 1. Obtain a license number from Avaya, then enter that online at the 2. On the V500 system, go to System > Admin Settings > General Settings To configure the V500 system to use Avaya network features:...
Page 35 To configure the system to use a gateway: 1. Go to System > Admin Settings > Network > IP > H.323 Settings. Setting Description Country Code Specifies the country code for the system’s location. Area Code Specifies the area or city code for the system’s location. Number Specifies the gateway’s number.
Page 36: Configuring Sip Settings
Call Preference screen, as described on page 3-27. You can then configure the SIP settings by following the steps in this section. If you are unfamiliar with SIP, Polycom recommends that you do not change the default settings. To configure the SIP settings if your network supports SIP: 1.
Page 37: Integration With Microsoft Live Communications Server (Lcs)
Displaying Contacts on the Home Screen To configure a V500 system for use with Microsoft LCS: 1. Contact the LCS administrator to make sure that the V500 system has a user account on the LCS server. Make a note of the account information.
Page 38: Adding And Removing Microsoft Lcs Contacts
To view the status of the current LCS registration, do one of these: Adding and Removing Microsoft LCS Contacts To add or remove Microsoft LCS contacts that appear on the V500 system, you must use Microsoft Office Communicator or Windows Messenger.
Page 39: Configuring Quality Of Service (Qos)
Configuring Quality of Service (QoS) If your network is configured to recognize and prioritize network traffic using QoS, you can configure the V500 system to mark IP packets with the values recognized by your network. Keep in mind that enabling QoS on the V500 system is not enough;...
Page 40: Configuring Your Isdn Connection
Maximum Receive Bandwidth Configuring Your ISDN Connection If you have the ISDN option, you can connect your V500 system through ISDN as well as through one of the IP network connections described earlier in this chapter. Preparing Your ISDN Network Before you set up your connection using ISDN: 1.
Page 41: Configuring The Isdn Network Interface
Configuring the ISDN Network Interface To configure the ISDN network interface settings: 1. Go to System > Admin Settings > Network > ISDN. 2. Configure these settings: Setting Enable ISDN H.320 Outside Line Dialing Prefix ISDN Switch Protocol Numbering Plan ISDN Voice Algorithm Auto BRI...
Page 42 Administrator’s Guide for the V500 System 3. Select Setting Area Code Directory Numbers Enable 4. If you have configured 3 - 26 and configure these settings: Description Specifies the area code for this system’s location. Specifies the numbers assigned to the B1 and B2 channels for the BRI line.
Page 43: Configuring Call Preferences
Configuring Call Preferences Call preferences help you manage the network bandwidth used for calls. For example, you can specify the default and optional call settings for outgoing calls, and limit the call speeds for incoming calls. If you have just set up your network, use the screens described in this section to specify your call settings.
Page 44 Administrator’s Guide for the V500 System 3. If you have the ISDN option, select Setting Preferred Dialing Method Dialing Order 4. Select Setting Preferred Speed for Placing Calls Maximum Speed for Receiving Calls 3 - 28 screen and configure these settings: Description Specifies the preferred method for dialing various call types.
Page 45: Configuring Dialing Order Settings
Dialing Order. You can configure the V500 system so that users can choose to place IP-to-ISDN or ISDN-to-IP calls through a gateway.
Page 46 Administrator’s Guide for the V500 System To allow users to place an ISDN-to-IP call through a gateway: 1. If you want to allow users to place ISDN-to-IP calls through a gateway 2. If you want to allow users to place ISDN-to-IP calls through a gateway...
Page 47: Configuring The Global Directory
Configuring the Global Directory If you use the Polycom Global Management System, you can configure your system to use the global directory. The global directory provides a list of other systems that are registered with the Global Directory Server and are available for calls.
Page 48: Setting The Dialing Rules
Administrator’s Guide for the V500 System Setting the Dialing Rules If your system is connected to a private network and also to a public network, you may need to specify the codes and prefixes necessary for dialing other systems. To set the dialing rules: 1.
Page 49: Checking System Status
Keeping your Software Current If you have Internet access and a software key, you can use the web-based Softupdate application to upgrade the V500 software. Do not power off the system during the software upgrade process. If the upgrade is interrupted, the system may become unusable.
Page 50 1. Using a web browser, go to 2. Navigate to your product page. 3. Download the V500 system software update file in .zip format. 4. Double-click the software.zip file to extract the file. 5. Double-click Softupdate.exe to run the update program.
Page 51: Customizing The V500 System
Customizing the V500 System Everybody who uses the Polycom V500 system has different needs. That’s why your system has a customizable user interface. You can design the video conferencing experience to meet your needs and the needs of any other users who use the system.
Page 52: Configuring Camera Settings
Administrator’s Guide for the V500 System Configuring Camera Settings The Camera screen lets you specify camera settings. To configure camera settings: 1. Go to System > Admin Settings > Camera. 2. Configure these settings: Setting Backlight Compensation Camera Brightness Power...
Page 53: Configuring The Monitor
Configuring the Monitor The V500 system allows you to customize the display to suit your room and equipment configuration. To configure the monitor: 1. Go to System > Admin Settings > Monitor. 2. Configure these settings: Setting Monitor Display Icons...
Page 54 Administrator’s Guide for the V500 System Setting Quality Preference Output upon Screen Saver Activation 4 - 4 Description Specifies the bandwidth split for People and Content video. — • Both 50% Content, 50% People — • Content 90% Content, 10% People —...
Page 55: Using Dual Monitor Emulation
Setting Up Using the monitor controls, select the full-screen setting that stretches the picture uniformly, without clipping. On the V500 system Monitor screen: If you are using a wide-screen monitor, set Monitor to 16:9. Otherwise, set Monitor to 4:3.
Page 56: Adjusting The Monitor's Color Balance, Sharpness, And Brightness
Administrator’s Guide for the V500 System Adjusting the Monitor’s Color Balance, Sharpness, and Brightness In most cases, the monitor you connect to your system may be set to a configuration that is appropriate for video conferencing applications. Depending on your environment and model of monitor, however, the video may exhibit one of these problems: •...
Page 57: Preventing Monitor Burn-In
Displaying Content with People+Content IP People+Content IP is an optional software application available for the V500 system. It enables a presenter to show content from a computer to other sites in a video conference using only an IP network connection.
Page 58 • • • Note that, although you can use the license key on only one V500 system, you can install the software application on an unlimited number of computers. For information about purchasing the People+Content IP option, please contact your Polycom distributor.
Page 59: Designing Audio Behaviors
To install People+Content IP on a computer: 1. On the computer, open a web browser and log on to the Polycom 2. Locate the People+Content IP application and click the link to download 3. Double-click setup.exe. 4. Follow the steps in the Setup Wizard to finish installing the application You can make the application available to all users in your organization by downloading the setup.exe file to a local location that everyone can access.
Page 60: Designing The User Experience
Administrator’s Guide for the V500 System Setting Mute Auto-Answer Calls Enable Internal Ringer Designing the User Experience You can configure the following general system behaviors to accommodate the needs of your organization: • • • • • • • •...
Page 61: Managing User Access To Settings And Features
2. Clear the Use Room Password for Remote Access setting if it is selected. 3. Enter a Remote Access password. To access Admin Settings using the V500 web interface when a remote access password is set, enter “admin” for the user name.
Page 62: Screens That Require The Room Password For Access
Administrator’s Guide for the V500 System To use the same password for both local and remote access: 1. Go to System > Admin Settings > General Settings > Security. 2. Select Use Room Password for Remote Access. To reset a forgotten password: 1.
Page 63: Letting Users Customize The Workspace
Letting Users Customize the Workspace You can allow other users of the V500 system to change common user preferences by providing access to the User Settings screen. To allow users to customize the workspace: 1. Go to System > Admin Settings > General Settings > Security.
Page 64: Using The System For Specialized Applications
If a password is stored in this field, you do not need to enter it at the time of the call; the V500 system supplies it to the system that requires it. The meeting password must not contain spaces.
Page 65 1025 or higher, and make sure the port is not already in use. You will need to include the port number with the IP address when you use the V500 web interface to access the system. This makes unauthorized access more difficult.
Page 66: Enabling Aes Encryption
Administrator’s Guide for the V500 System Enabling AES Encryption AES encryption is a standard feature on every V500 system. When it is enabled, the system automatically encrypts calls to other systems that have AES enabled. To enable AES encryption: Configuring Call Settings The Call Settings screens provide access to high-level options for the entire system.
Page 67: Setting The Call Answering Mode
Specifies whether to collect call data for the Call Detail Report and Recent Calls list. When selected, information about calls can be viewed through the V500 web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.
Page 68: Configuring Directory Settings
You can enter a Localized System Name for Simplified Chinese on this screen using the Chinese Virtual Keyboard. You must use the V500 web interface to enter localized system names for other languages. The localized system name is sent to the far site and displayed as the caller ID by V500 systems using version 8.0 or later, when the user interface is set to that language.
Page 69: Setting Date, Time, And Location
• Elapsed Time – Displays the amount of time in the call. • Local Time – Displays the local time on the screen during a call. • Off – Time is not displayed. Customizing the V500 System 4 - 19...
Page 70 Administrator’s Guide for the V500 System 4. Select Setting Auto Adjust for Daylight Saving Time Time Zone Time Server 4 - 20 and configure these settings: Description Specifies the daylight savings time setting. When you enable this setting, the system clock automatically changes for daylight saving time.
Page 71: Customizing The Workspace Appearance
Customizing the Workspace Appearance You can customize the V500 system workspace appearance to suit your environment functionally and aesthetically. For example, by customizing the home screen into kiosk mode, anyone who uses the system only has to select a site and press Designing the Home Screen Customize the system functionality according to your users’...
Page 72 Administrator’s Guide for the V500 System To design the home screen: 1. Go to System > Admin Settings > General Settings > Home Screen 2. Configure these settings: Setting Dialing Display Contact List Call Quality H.323 Extension (E.164) Directory System 3.
Page 73: Displaying Contacts On The Home Screen
Specifies whether to collect call data for the Call Detail Report Report and Recent Calls list. When selected, information about calls can be viewed through the V500 web interface and downloaded as a .csv file. Note: If this setting is disabled, applications such as the Polycom Global Management System will not be able to retrieve Call Detail Report (CDR) records.
Page 74: Adding Marquee Text
1. Go to System > Admin Settings > General Settings > Home Screen 2. In Dialing Display, select Display Marquee and enter the text. You can also add marquee text through the V500 web interface. For some languages such as Russian, Korean, Japanese, Simplified Chinese, and Traditional Chinese, you must use the V500 web interface to add marquee text.
Page 75: Adding Screen Saver Text
Adding Screen Saver Text You can customize the V500 system to display text when the system is in sleep mode. For instance, you can display on-screen instructions to assist users with what steps they should take next. Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display screen saver text.
Page 76: Adding A Screen Saver News Feed
Administrator’s Guide for the V500 System Adding a Screen Saver News Feed You can customize the V500 system to display a news feed when the system is in sleep mode. Output upon Screen Saver Activation on the Monitors screen must be set to Black if you want to display a screen saver news feed.
Page 77: Changing System Appearance
1. Go to System > Admin Settings > Audio. 2. Select a tone, as desired. To set the V500 system internal ringer: 1. Go to System > Admin Settings > Audio. 2. Select Enable Internal Ringer to specify an additional ring tone when receiving an incoming call.
Page 78: Configuring Remote Control Behavior
Configures the system to accept input from a programmable, non-Polycom remote control. In most cases the Polycom remote works as designed, even when this feature is enabled. However, try disabling this feature if you experience difficulty with the Polycom remote.
Page 79: Configuring Closed Captioning
Providing Captions Via the V500 web interface Closed captioners can provide captions from inside the conference room, or from a remote location, by entering the captions directly into the V500 web interface, as shown in the following diagram. Attending one of the conferences sites...
Page 80: Providing Captions Via A Telnet Session
To supply closed captions for a conference using a Telnet session: 1. On a computer, open a command line interface. 2. Start a Telnet session using the V500 system IP address and port 24 (for 3. Enter the command 4. Press Enter to send the text.
Page 81: Getting Started With Calling
• • Getting Started Guide for the V500 System— This guide is for all users, from beginners to the more experienced. It covers meeting basics, different ways to place calls, how to use the remote control, and how to deliver presentations.
Page 82 Administrator’s Guide for the V500 System 4 - 32...
Page 83: Managing The System Remotely
Managing the System Remotely You can configure, manage, and monitor the system from a remote computer using the system’s web interface, the V500 web interface. You can also use the Polycom Global Management System, or SNMP. Your choice of management tool depends on your network environment: •...
Page 84: Monitoring A Room Or Call With The V500 Web Interface
The Web Director feature within the V500 web interface allows administrators of the V500 system to monitor a call or the room where the system is installed. For security reasons, this feature can only be enabled on the local system by an administrator.
Page 85: Creating A Localized System Name With The V500 Web Interface
4. Select Enable Basic Mode. Basic Mode is intended as a way to complete calls to older systems that lack many of the capabilities of the V500 system. You will notice lower quality video and audio in calls using Basic Mode.
Page 86: Managing System Profiles With The V500 Web Interface
The customization options for V500 systems have been extended with the ability to store your system settings as separate profiles. Profiles can be stored on your computer as a .csv file using the V500 web interface. There is no limit to the number of profiles you can save.
Page 87: Managing Directories With The V500 Web Interface
2. In the browser address line, enter the system’s IP address (for example, 3. Go to System Setup > Utilities > Import Directory. 4. Click V500 -> PC to download the .csv file from the V500 system. 5. Save the file to a location on your computer.
Page 88: Configuring Global Services
Administrator’s Guide for the V500 System Configuring Global Services If you use the Polycom Global Management System, you can configure, manage, and monitor the using the Global Management System server. The Global Management System is a web-based client/server software tool that allows administrators to manage a network of video conferencing systems.
Page 89: Adding My Information
2. Specify whether to require an account number for placing calls and Adding My Information If your system is managed by the Global Management System, you can configure the V500 system so that you can request help from the Global Management System administrator. To configure Global Management System contact information: 1.
Page 90: Requesting Technical Support From The Global Management System Administrator
Tech Support has been alerted. You can also call this number for assistance. The message displays the telephone number you entered for Tech Support on the My Information screen. The V500 system displays the message from Global Management System: Your request for help has been acknowledged. 5 - 8 on the remote.
Page 91: Setting Up Snmp
Polycom MIBs (Management Information Bases) on the computer you intend to use as your network management station. The MIBs are available for download from the V500 web interface. To download the Polycom MIBs: 1. On a computer, open a web browser.
Page 92: Configuring For Snmp Management
Address 5 - 10 on the V500 system: — In the V500 web interface, go to System Setup > Admin Settings > Global Services > SNMP. — On the V500 system, go to System > Admin Settings > Global Services > SNMP.
Page 93: System Usage And Statistics
System Usage and Statistics The V500 system provides various screens that allow you to review information about calls made by the system and to review network usage and performance. Call Summary The Call Summary screen provides details about the calls placed by the system, including: •...
Page 94: Call Statistics
Administrator’s Guide for the V500 System Call Statistics The two Call Statistics screens provide information about the call in progress, including: This screen: Call Statistics (1) Call Statistics (2) To view the Call Statistics screen: • • 6 - 2 Displays this information: •...
Page 95: Call Status
Call Status The Call Status screen provides call connection information. The spheres on the screen provide details for each line. When you place a call, you’ll see the status change as the call connects. To view the Call Status screen: •...
Page 96: Call Detail Report (Cdr)
Call Detail Report (CDR) When enabled, the Call Detail Report (CDR) provides the system’s call history. You can view the CDR from the V500 web interface, and you can download the data in CSV format for sorting and formatting. CSV (Comma Separated Value) files can be imported into spreadsheet and database programs.
Page 97: Information In The Call Detail Report
Information in the Call Detail Report The following table describes the data fields in the CDR Data Row ID Start Date Start Time End Date End Time Call Duration Account Number Remote System Name Call Field Number 1 Call Field Number 2 (If applicable for call) Transport Type...
Page 98 Administrator’s Guide for the V500 System Data Endpoint Type Endpoint Transport Address Audio Protocol (Tx) Audio Protocol (Rx) Video Protocol (Tx) Video Protocol (Rx) Video Format (Tx) Video Format (Rx) Disconnect Reason Q.850 Cause Code Total H.320 Errors Average Percent of...
Page 99: Call Detail Report Archives
Conference numbering restarts at 1 after the system assigns conference number 100,000. To get an archived CDR: 1. From your computer, open an FTP client. 2. FTP into the V500 system. 3. Enter this FTP command: 4. Close your FTP session. Description The average latency of packets received during an H.323...
Page 100 Administrator’s Guide for the V500 System 6 - 8...
Page 101: Diagnostics And General Troubleshooting
Diagnostic tools are available via the system itself and the V500 web interface. To connect to the V500 web interface, enter your system’s IP address in a web browser and browse to the required diagnostic tool.
Page 102: System Screens Quick Reference
Diagnostics screens on the V500 system. To access the Diagnostics screens on the system: To access the Diagnostics screens from the V500 web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address (for example, 3.
Page 103 Content Statistics screen. Not available. For more information about this screen, see page 6-4. Diagnostics and General Troubleshooting In the V500 web interface Select Diagnostics > System Status. Select Diagnostics > System Status > Call Summary. Call Summary on page 6-1.
Page 104 Administrator’s Guide for the V500 System Network Tools Diagnostic Tool Enable Basic Mode Enables a limited operating mode that uses H.261 for video and G.711 for audio. This mode provides administrators with a work-around for interoperability issues that cannot be solved using other methods.
Page 105 Diagnostics and General Troubleshooting In the V500 web interface Select Diagnostics > Video. Click the Color Bars icon. Click the Color Bars icon again to stop the test.
Page 106: General Troubleshooting
Administrator’s Guide for the V500 System Reset Diagnostic Tool Reset System Cycles power to the system. When you reset the system using the remote control, the system’s user interface allows you to: • Keep your system settings (such as system name and network configuration) or restore factory settings.
Page 107: Power And Start-Up
Software Current Make sure the power plug is seated securely. Unplug and reseat the power plug 5 times. Contact your Polycom reseller for an RMA to return the system or the defective part. Diagnostics and General Troubleshooting Keeping your on page 3-33.
Page 108: Remote Control
Administrator’s Guide for the V500 System Remote Control Symptom Problem The system does not No, low, or dead batteries respond to the remote in the remote control. control. The batteries are installed incorrectly in the remote control. The room lights operate in...
Page 109: Access To Screens And Systems
System at the end of the help message, or access the system remotely using the V500 web interface, FTP, Telnet, or SNMP. From the V500 web interface, you can add the System button back to the home screen. Click System Setup and navigate to Admin Settings >...
Page 110: Calling
This is especially true with addresses beginning with 10., 168.254, 172.16 through 172.31, or 192.168, which are private networking addresses. Register the V500 system with the gatekeeper.
Page 111 The ISDN number is entered incorrectly. The ISDN line is provisioned incorrectly by the ISDN service provider. The V500 system is in an unknown state. The BRI network interface is directly connected to a U interface. The BRI network interface is connected to an NT-1 then to a PBX S/T interface.
Page 112 Administrator’s Guide for the V500 System Symptom Problem Error message occurs An ISDN cause code is when placing an ISDN received from the ISDN (H.230) call. line. The highest-numbered channel did not connect. The system cannot make a call if this channel does not connect.
Page 113: Display
Display Symptom Problem Screen is blank; start music The system is starting. This plays and Polycom logo is normal. appears briefly. Monitor goes blank after The system goes to “sleep” displaying the splash after a period of inactivity. screen. Picture is blank on the main The system is sleeping.
Page 114 Administrator’s Guide for the V500 System Symptom Problem Picture freezes frequently Too many network line during an ISDN call. transmission errors. Check the error count on the Diagnostics > Call Statistics screen to verify this. Network interface cable or cables may be bad.
Page 115: Audio
• Near site mute icon on the screen • System indicator is red To unmute the system, press the on the remote control. Contact your Polycom reseller for an RMA to return the system. Mute button 7 - 15...
Page 116 Administrator’s Guide for the V500 System Symptom Problem Not enough volume during The people at the far site a call. are too far from the microphone. The volume is set too low on the system. The volume is set too low on the monitor.
Page 117: Error Indications
Low battery icon on the Low batteries in the remote screen. control. System Lights The system lights are located on the front of your V500 system. When the V500 system... Indicators are off Green indicator blinks slowly Green indicator flashes when you...
Page 118: Network Interface Lights
Green and yellow indicators are on How to Contact Technical Support To contact Polycom Technical Support, go to www.polycom.com/support. Enter the following information, then ask a question or describe the problem. This information helps us to respond faster to your issue: •...
Page 119: Appendix
This appendix provides the following technical details about the V500 system: • • • • Port Usage The tables in this section list V500 system port usage. You may need this information when you configure your network equipment for video conferencing. The following table shows H.323 port usage. Port 80-Static...
Page 120 Administrator’s Guide for the V500 System Port 1024-65535 1024-65535 1024-65535 The following table shows other V500 port usage. Port Appendix - 2 Function Dynamic UDP - RTP (video data). Can be set to “Fixed Ports” on Polycom systems. Dynamic UDP - RTP (audio data). Can be set to “Fixed Ports”...
Page 121: Actions That Cause The System To Restart
Actions that Cause the System to Restart The V500 system restarts in the following situations: • • • • Changing any of the following settings in the LAN Properties screens: — Connect to My LAN — Host Name — IP Address — Changing how the system obtains an IP address or changing the address that you have entered manually —...
Page 122: Cable Descriptions And Drawings
Administrator’s Guide for the V500 System Cable Descriptions and Drawings The following table gives information about the cables shipped with the system. Cable LAN cable Orange RJ-45 Composite video cable Triple RCA with S-video If you have the ISDN option, you can also attach a BRI cable. The part number for this cable is 2457-08717-001 and the length is 20 ft.
Page 123: Composite Video Cable
Q.850 Cause Codes The following table describes codes that the ISDN switch sends to the V500 system to indicate call status. Although the codes are standardized, each ISDN service provider defines them differently. Because of this, the definitions in the table may not exactly match the messages that you see.
Page 124 Administrator’s Guide for the V500 System Code Appendix - 6 Cause Definition Call awarded and The user is assigned an incoming call that is being delivered connected to a call channel that has already been established for this user and this type of call.
Page 125 Code Cause Definition Temporary failure A network error occurred. The problem will be resolved shortly. Attempts to reconnect may succeed. Switching The destination cannot be reached because the equipment network switching equipment is temporarily congestion overloaded. Access information The requested access information cannot be discarded provided by the network.
Page 126 Administrator’s Guide for the V500 System Code Appendix - 8 Cause Definition Service or option not The network or remote equipment is unable to available, provide the requested service option for an unspecified unspecified reason. This might be a subscription problem.
Page 127 Code Cause Definition Message The equipment received a message that is not incompatible with valid in the current call state. Cause 98 is usually call state or due to a D-channel error. If this error occurs message type systematically, report it to your ISDN service nonexistent provider.
Page 128 Administrator’s Guide for the V500 System Appendix - 10...
Page 129: Regulatory Notices
Regulatory Notices Important Safeguards Read and understand the following instructions before using the system: • Close supervision is necessary when the system is used by or near children. Do not leave unattended while in use. • Only use electrical extension cords with a current rating at least equal to that of the system. •...
Page 130 Sublicense Agreement without Polycom’s prior consent. Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall treat them as such.
Page 131 Warranty Information EXCLUSIONS. Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom's installation, operation, or maintenance instructions.
Page 132 This equipment may not be used on a coin service or party line. If you experience trouble with your V500 system, disconnect it from the telephone line to determine if the registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at 1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA.
Page 133 EEA Regulatory Notices CE Mark R & TTE Directive This V500 system has been marked with the CE mark. This mark indicates compliance with EEC Directives 89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough UK SL1 4DX.
Page 134 Polycom Ltd. vakuuttaa täten, että V500 system on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden tätä koskevien säännösten mukainen. Déclaration de conformité: Par la présente, Polycom Ltd. déclare que ce V500 system est conforme aux conditions essentielles et à toute autre modalité pertinente de la Directive 1999/5/CE. Dichiarazione di conformità: Con la presente Polycom Ltd.
Page 135 Regulatory Notices Regulatory Notices Underwriters Laboratories Statement The system is intended to be powered only by the supplied power supply unit. Special Safety Instructions Follow existing safety instructions and observe all safeguards as directed. Installation Instructions Installation must be performed in accordance with all relevant national wiring rules. Plug Acts as Disconnect Device The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible.
Page 136 Administrator’s Guide for the V500 System Regulatory Notices - 8...
Page 137: Index
Index access allowing 4-15, 4-22 levels 4-11, 4-21 limiting 4-11, 4-14, 4-15 remote 4-15 access code, ISDN, for international calls 4-19 account number 5-6, 6-5 address default gateway 3-3 IP 3-3 WINS server 3-3 Address Displayed in Global Directory (setting) 3-12 addresses console IP 5-10...
Page 138 Administrator’s Guide for the V500 System cable BRI 1-2 descriptions Appendix-4 drawings Appendix-4 LAN 1-2 monitor 1-2 monitor (drawing) Appendix-5 cable modem, using 3-5 calendar 7-2 call answering mode 4-17 auto-answer 4-16 bonding 7-12 dialing display 4-22 do not disturb 4-23...
Page 139 Direct Inward Dial (setting) 3-19 directory allowing access 4-22 allowing changes 4-13, 4-18 configuring settings 4-18 confirming changes 4-18 managing with V500 web interface 5-5 server 3-31 Directory (setting) 4-22 Directory Numbers (setting) 3-26 Display Contacts (setting) 3-22 Display Global Addresses (setting) 3-31 Display H.323 Extension (setting) 3-16...
Page 140 Administrator’s Guide for the V500 System Enable Internal Ringer (setting) 4-10 Enable IP H.323 (setting) 3-15, 3-27 Enable ISDN Gateway setting 3-27 Enable ISDN H.320 (setting) 3-27 Enable NAT/Firewall Traversal setting 3-11 Enable PVEC (setting) 3-23 Enable Remote Access (setting) 4-15...
Page 141 icons displaying 4-3 line status 7-11 low battery 7-17 indicators call progress 6-3, 7-11 low battery icon 7-17 network interface 7-17 progress 7-12 system 7-17 initial system configuration 3-1 instructions, on-screen 4-24, 4-25 internal ringer 4-10 international access code, ISDN 4-19 intranet definition 3-5 address...
Page 142 Administrator’s Guide for the V500 System localized system name creating with V500 web interface 5-3 setting 4-18 Localized System Name (setting) 4-18 location settings 4-19, 4-20 low battery icon 7-17 management servers list 5-6 marquee text 4-24 master audio volume 4-9...
Page 143 Obtain IP Address Automatically (setting) 3-3 on-screen instructions 4-24, 4-25 out-of-box setup 3-1 Outside Line Dialing Prefix (setting) 3-25 packet loss, in Call Statistics 6-2 Password (setting) 3-21 passwords administrator setting 4-14 deleting 7-6 Global Directory 3-31 meeting, setting 4-14 remote access 4-11 remote access, setting and deleting 4-14 room, default 3-1, 4-11...
Page 144 Administrator’s Guide for the V500 System remote control 1-2 configuring 4-28 installing batteries 2-4 keypad audio confirmation 4-28 troubleshooting 7-8 Remote Control Keypad (setting) 4-28 remote management 4-15 using web browser 5-1 reset system 7-6 Reset System (screen) 4-12 Reset System screen 7-6...
Page 145 SPIDs 3-25, 3-26 auto-detecting 3-26 split-screen, See Dual Monitor Emulation start-up, troubleshooting 7-7 static IP address 3-2 statistics content 7-3 statistics, call 6-2 status call 7-3 network and call diagnostic tools 7-3 system 3-33, 7-3 Subnet Mask (setting) 3-3 switch protocol, ISDN 3-25, 3-26 system lights 7-17 name 4-22...
Page 146 Administrator’s Guide for the V500 System UDP Ports (setting) 3-11 uLaw 3-25 upgrading software 3-33 UPnP 3-12 Use Gatekeeper (setting) 3-16 Use Room Password for Remote Access (setting) 4-14 Use the Following IP Address (setting) 3-3 User Alert Tones (setting) 4-9...

Polycom V500 Administrator's Manual

1 Introducing the V500 System

2 Setting up Your System Hardware

3 Configuring Network Use

4 Customizing the V500 System

5 Managing the System Remotely

6 System Usage and Statistics

7 Diagnostics and General Troubleshooting

Appendix

Regulatory Notices

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Polycom V500

Table of Contents