Access To Screens And Systems - Polycom VSX 3000 Administrator's Manual

Symptom
The system does not
respond to the touch-panel
control.

Access to Screens and Systems

Symptom
Cannot navigate to Admin
screens — System button
is not displayed.
Cannot navigate to Admin
screens without a
password.
Cannot access the system
remotely.
Problem
The RS-232 serial port is
not configured as a
touch-panel input.
Problem
The Home screen is not
configured to display the
System button.
The system administrator
has set a password,
or
The default password was
not deleted.
The system does not allow
remote access.
The system or your
computer is not connected
to the LAN.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the system. There
should be a steady green
light indicating a connection
to the LAN, and a flashing
orange light indicating LAN
traffic if the cable is good.
Diagnostics and General Troubleshooting
Corrective action
Go to Admin Settings > General Settings > Serial
Port and verify the following:
• Baud Rate is set to the same value on the
system as on the touch-panel.
• RS-232 Mode is set to Control.
• VSX 7000e, VSX 8000: The touch-panel is
connected to the port that is configured as a
touch-panel port.
Corrective action
Press the button on the remote and select
System at the end of the help message, or access
the system remotely using VSX Web, FTP, Telnet, or
SNMP.
From VSX Web, you can add the System button
back to the Home screen. Click System Setup and
navigate to Admin Settings > General Settings >
Home Screen Settings, then select System. The
change takes effect after you navigate away from the
Home screen and then back again on the system.
Enter the password.
The default password is the system's serial number.
On the system, go to Admin Settings > General
Settings > Security and enable web access.
Check the LAN cable to the LAN port on the rear of
the system.
Check the LAN cable to your computer.
Replace the appropriate LAN cable.
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