Network Interface Lights; How To Contact Technical Support - Polycom V500 Administrator's Manual

Administrator's Guide for the V500 System

Network Interface Lights

How to Contact Technical Support

7 - 18
When the V500 system...
Green indicator is on
Amber indicator is on
Red indicator is on
The BRI network interface lights are located on the back of the system near the
BRI connector.
When the BRI network interface...
Indicators are off
Green indicator is on
Yellow indicator is on
Green and yellow indicators are on
To contact Polycom Technical Support, go to www.polycom.com/support.
Enter the following information, then ask a question or describe the problem.
This information helps us to respond faster to your issue:
• The 14-digit serial number in the System Information screen (also present
on the bottom of the system)
• The software version (from the home screen, select System > System
Information)
• Information about your network
• Troubleshooting steps you have already tried
It means...
The system is ready to make a call.
The system is in a call.
The system microphone is muted.
It means...
One of the following:
• No power to the system
• The system is not connected to the
network
• The system is not receiving a clock
signal from the network
• The system is restarting
The system is receiving a clock signal
from the network.
The system is able to make a call.
One of the following:
• The system is receiving a software
update
• The system is operating normally