Contacting Ae Global Services; Advanced Energy World Headquarters, 24 X 7 Technical Support - Advanced Energy VarioMatch Match Network VM 1000 Platform User Manual

Advanced Energy ®
1. Are you currently setting up a new chamber system?
2. Has any work been done recently on the chamber?
3. Have there been any changes in your process recently?
If you answered yes to any one of the previous questions, the unit is probably working
properly and it may be reacting to an external load condition. You may want to consult
your process engineer or system manufacturer to troubleshoot chamber related issues.
CONTACTING AE GLO BAL SERVICES
Please contact AE Global Services if you have questions or problems that cannot be
resolved by working through the provided troubleshooting procedures.
When you call
number. These numbers are available on unit labels.
Advanced Energy World Headquarters, 24 x 7 Technical
Support
AE Global Services contact information
Table 6-1.
AE, World Headquarters
1625 Sharp Point Drive
Fort Collins, CO 80525 USA
If you would prefer to contact a local or regional sales or service office, visit the
Advanced Energy web site for current contact information:
• http://www.advanced-energy.com and click on
6-4
Global Services, make sure to have the unit
Office
Phone (24 hrs/day, 7 days/week):
Fax (M-F, 7:00 am
Email: technical.support@aei.com
We will respond to email by the next
business day.
For Aera flow product support, call
800.MFC.AERA (800.632.2372)
For Sekidenko thermal product support,
contact
Troubleshooting and Global Services
serial number and part
Contact
800.446.9167 or
+ 1.970.221.01 08
- 5:30 pm MST):
+ 1.970.407.5981
thermalapplications@aei.com
Sales Support
&
57020080-00D