Alarm Notification Failure; Battery - Quest Controls TELSEC MP1 User Manual

13.5 Alarm Notification Failure

PROBLEM
▪
I am not receiving email alarms.
SOLUTION
1) Verify network connection.
2) Check the setting in the Email Alarm notification page.
3) Verify the EMAIL SMTP server is operational and that the proper username and password (if
required) have been entered.
4) Check for any firewalls and or network rule sets preventing emails being sent from the location
to the SMTP server.
5) Do a test email by clicking on the Send Test Alarm button.
PROBLEM
▪ I am not receiving traps.
SOLUTION
1) Verify network connection.
2) Check the settings for the trap server on the TELSEC
requirements of the trap server including SNMP version and community string or
username (v3).
3) Check for any firewalls and or rule sets preventing traps being sent from the location to the
SMTP server.
4) Send a test trap by clicking on the Send Test Alarm button.

13.6 Battery

PROBLEM
▪ The system keeps losing history memory and clock settings.
SOLUTION
1) Verify the battery insulating tab was removed at install to enable the battery circuit.
2) Power down the system, remove the cover and change the system battery.
Rev 3.0 9/15/22
®
MP1 and make sure they match the
- 54 -
©
TELSEC MP1 User Guide