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2.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing
DIMM.
4.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6.
(Trained technician only) Replace the affected
microprocessor.
7.
Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8.
(Trained Service technician only) Replace the
affected microprocessor.
806f010c-2009ffff
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 9)
Explanation: This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing
DIMM.
4.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
806f010c-2009ffff • 806f010c-200affff
socket pins for any damaged pins. If a damage is
found, replace the system board.
6.
(Trained technician only) Replace the affected
microprocessor.
7.
Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8.
(Trained Service technician only) Replace the
affected microprocessor.
806f010c-200affff
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName].
(DIMM 10)
Explanation: This message is for the use case when
an implementation has detected a Memory
uncorrectable error.
Internal Event: No
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
Check the IBM support website for an applicable
retain tip or firmware update that applies to this
memory error.
2.
Swap the affected DIMMs (as indicated by the error
LEDs on the system board or the event logs) to a
different memory channel or microprocessor.
3.
If the problem follows the DIMM, replace the failing
DIMM.
4.
(Trained technician only) If the problem occurs on
the same DIMM connector, check the DIMM
connector. If the connector contains any foreign
material or is damaged, replace the system board.
5.
(Trained technician only) Remove the affected
microprocessor and check the microprocessor
socket pins for any damaged pins. If a damage is
found, replace the system board.
6.
(Trained technician only) Replace the affected
microprocessor.
7.
Manually re-enable all affected DIMMs if the server
firmware version is older than UEFI v1.10. If the
server firmware version is UEFI v1.10 or newer,
disconnect and reconnect the server to the power
source and restart the server.
8.
(Trained Service technician only) Replace the
affected microprocessor.
83
Chapter 3. Diagnostics
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