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IBM System x iDataPlex dx360 M4 7912 Service Manual

Problem determination
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System x iDataPlex dx360 M4 Types 7912 and 7913
Problem Determination and Service Guide

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Summary of Contents for IBM System x iDataPlex dx360 M4 7912

  • Page 1 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...
  • Page 3 System x iDataPlex dx360 M4 Types 7912 and 7913 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the information in Appendix B, “Notices,” on page 367, the IBM Safety Information and Environmental Notices and User Guide documents on the IBM Documentation CD, and the Warranty Information document.

  • Page 5: Table Of Contents

    Video problems ..... . . 187 Light path diagnostics ..... . 187 © Copyright IBM Corp. 2013...
  • Page 6 Power-supply LEDs..... . . 188 System pulse LEDs..... . . 189 Diagnostic programs and messages .
  • Page 7 Hardware service and support ....366 IBM Taiwan product service ....366 Appendix B.
  • Page 8 Avis de conformité à la réglementation d'Industrie Canada ..370 Australia and New Zealand Class A statement ... . 370 European Union EMC Directive conformance statement ..371 Germany Class A statement .

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2013...

  • Page 10: Guidelines For Trained Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Guidelines For Servicing Electrical Equipment

    6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

  • Page 12: Safety Statements

    Safety statements Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
  • Page 16 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 17 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 18 CAUTION: Hazardous moving parts are nearby. System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...

  • Page 19: Chapter 1. Start Here

    The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server: 1.
  • Page 20 System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.

  • Page 21: Undocumented Problems

    If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
  • Page 22 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...

  • Page 23: Chapter 2. Introduction

    In addition to this document, the following documentation also comes with the server: v Environmental Notices and User Guide This document is in PDF format on the IBM System x Documentation CD. It contains translated environmental notices. v IBM License Agreement for Machine Code This document is in PDF.

  • Page 24: Notices And Statements In This Document

    These updates are available from the IBM website. To check for updated documentation and technical updates, go to http://www.ibm.com/supportportal/.

  • Page 25: Features And Specifications

    – Server off: 8% to 85%; maximum dew v For a list of supported microprocessors, PC3-14900 (single-rank, dual-rank, or point: 27°C (80.6°F); maximum rate of see http://www.ibm.com/servers/eserver/ quad-rank), ECC registered or change: 5 °C/hr for microprocessor serverproven/compat/us/. unbuffered double-data-rate 3 (DDR3)

  • Page 26: Server Controls, Leds, And Power

    Table 1. Features and specifications (continued) Size: Integrated functions: Electrical input: v Integrated Management Module II v Sine-wave input (50 - 60 Hz) required v 2U chassis: (IMM2), which consolidates multiple v Input voltage low range: – Depth: 55.8 cm (22.0 inches) management functions in a single –...
  • Page 27 System-locator LED: Use this blue LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is controlled by the IMM2. When you press the System-locator button, the LED will blink and it will continue to blink until you press it again to turn it off.

  • Page 28: Rear View

    2. Ethernet 1 connector supports Wake on LAN feature. 3. When you turn on the system-board tray with external graphical adapters installed, the IBM logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
  • Page 29 Turning off the system-board tray When you turn off the system-board tray and leave it connected to ac power, the system-board tray can respond to requests from IMM2, such as a remote request to turn on the system-board tray. While the system-board tray remains connected to ac power, one or more fans might continue to run.

  • Page 30: Internal Leds, Connectors, And Jumpers

    Internal LEDs, connectors, and jumpers The illustrations in this section show the connectors, LEDs, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. 12V power connector 12V power connector Microprocessor 2...

  • Page 31: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. Light path button IMM TPM physical System TPM physical...

  • Page 32: System-Board Leds

    System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Microprocessor 2 Microprocessor 1 error LED error LED DIMM 16-13 DIMM 4-1 error LEDs error LEDs Light Path Power LED (green) DIMM 12-5 error LEDs System Board Error LED RTMM Platform Power LED IMM Error Log LED Power LED...

  • Page 33: Chapter 3. Diagnostics

    - PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.

  • Page 34: Event Logs

    It uses minimal system resources, and is available free of charge. For more information and to download IBM Electronic Service Agent, go to http://www.ibm.com/support/entry/portal/ Open_service_request/ .

  • Page 35: Viewing Event Logs Without Restarting The Server

    Most recent versions of the Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/linux/blueprints/ and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms. You can view the IMM2 system event log through the Event Log link in the integrated management module II (IMM2) web interface.

  • Page 36: Clearing The Error Logs

    Table 3. Methods for viewing event logs (continued) Condition Action The server is hung. v If DSA Preboot is installed, restart the server and press F2 to start DSA Preboot and view the event logs. v If DSA Preboot is not installed, insert the DSA Preboot CD and restart the server to start DSA Preboot and view the event logs.

  • Page 37: Post/Uefi Diagnostic Codes

    (i.e., matching option part numbers, etc) Check IBM support site for an applicable retain tipservice bulletin or firmware update that applies to Verify that the Processor’s are installed in the this Processor error.
  • Page 38 Correct any mismatch processor packages. found. Explanation: Processors have mismatched Core Check IBM support site for an applicable service Speed bulletin or firmware update that applies to this Processor error. Severity: Error...
  • Page 39 If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, Check IBM support site for an applicable service reseat adapter and any attached cables. bulletin or firmware update that applies to this Processor error.
  • Page 40 I.3048005 • I.580A6 I.3048005 [I.3048005] UEFI has booted from the I.3818003 [I.3818003] The CRTM flash driver backup flash bank. could not lock the secure flash region. Explanation: Booting Backup UEFI Image Explanation: CRTM Could not lock secure flash region Severity: Info Severity: Info User response: Complete the following steps: User response: Complete the following steps:...
  • Page 41 Severity: Error Explanation: PCIe Uncorrected Error Detected User response: Complete the following steps: Severity: Error Check IBM support site for an applicable service User response: Complete the following steps: bulletin or firmware update that applies to this Processor error. If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a.
  • Page 42 Then, re-install options one at a time to locate the problem. Severity: Error Check IBM support site for an applicable service User response: Complete the following steps: bulletin or firmware update that applies to this error. Check IBM support site for an applicable service Reflash UEFI firmware.
  • Page 43 User response: Complete the following steps: channel. Continue booting sytem. If system does not reset, Check IBM support site for an applicable service manually reset the system. bulletin or firmware update that applies to this If the error is not reported on the subsequent boot, memory error.
  • Page 44 Check log for a separate error for an associated PCIe device and service that error. User response: Complete the following steps: Check IBM support site for an applicable service You must AC-cycle the system to re-enable affected bulletin or firmware update for the system or adapter DIMM connector or re-enable manually using F1 that applies to this error.
  • Page 45 Use F1 Setup to reset date and time. If problem Shutdown' Required Controller. returns after a system reset, replace CMOS battery. Explanation: DRIVER HEALTH PROTOCOL: Reports If problem persists then check IBM support site for 'System Shutdown' Required Controller an applicable service bulletin or firmware update Severity: Warning that applies to this error.
  • Page 46 Remove AUX power from the system. This will W.305800D [W.305800D] DRIVER HEALTH reboot the entire system. PROTOCOL: Disconnect Controller Check IBM support site for an applicable service Failed. Requires 'Reboot'. bulletin or firmware update that applies to this error. Explanation: DRIVER HEALTH PROTOCOL: Reflash IMM Firmware.
  • Page 47 W.3938002 • W.580A1 Complete any administrative tasks requiring the Check IBM support site for an applicable firmware TPM physical presence switch to be in the "ON" update that applies to this memory error. The position.. release notes will list the known problems the update addresses.

  • Page 48: System Event Log

    [W.580A2] Invalid memory Serviced, makesure the batter is properly seated. configuration for Sparing Mode. Please Check IBM support site for an applicable service correct memory configuration. bulletin or firmware update that applies to this error. Explanation: Unsupported DIMM Population for Spare...
  • Page 49 40000003-00000000 • 40000007-00000000 there is an error with an SSL Server, SSL Client, or SSL 40000005-00000000 Ethernet MTU setting modified Trusted CA Certificate. from [arg1] to [arg2] by user [arg3]. Internal Event: No Explanation: This message is for the use case where a user modifies the Ethernet Port MTU setting.
  • Page 50 40000008-00000000 • 4000000d-00000000 User response: Information only; no action is 40000008-00000000 Hostname set to [arg1] by required. user [arg2]. Explanation: This message is for the use case where 4000000b-00000000 IP address of default gateway user modifies the Hostname of a Management modified from [arg1] to [arg2] by user Controller.
  • Page 51 4000000e-00000000 • 40000012-00000000 Automatically notify Support: No Alert Category: System - Remote Login User response: Complete the following steps until the Serviceable: No problem is solved: CIM Information: Prefix: IMM and ID: 0016 Make sure that the IMM network cable is SNMP Trap ID: 30 connected.
  • Page 52 40000013-00000000 • 40000018-00000000 and password are being used. User response: Information only; no action is required. 40000013-00000000 Remote access attempt failed. Invalid userid or password received. 40000016-00000000 ENET[[arg1]] Userid is [arg1] from TELNET client at DHCP-HSTN=[arg2], DN=[arg3], IP address [arg2]. IP@=[arg4], SN=[arg5], GW@=[arg6], DNS1@=[arg7] .
  • Page 53 40000019-00000000 • 4000001d-00000000 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: Information only; no action is User response: Information only; no action is required. required. 40000019-00000000 LAN: Ethernet[[arg1]] interface 4000001c-00000000 Watchdog [arg1] Screen is now active.
  • Page 54 4000001e-00000000 • 40000022-00000000 Reinstall the RNDIS or cdc_ether device driver for verify that the latest level of code is supported for the the operating system. cluster solution before you update the code. Disable the watchdog. Check the integrity of the installed operating system.
  • Page 55 40000023-00000000 • 40000027-00000000 CIM Information: Prefix: IMM and ID: 0034 40000025-00000000 The [arg1] on system [arg2] is 75% full. SNMP Trap ID: 22 Explanation: This message is for the use case where Automatically notify Support: No a Management Controller Event Log on a system is User response: Complete the following steps until the 75% full.
  • Page 56 40000028-00000000 • 4000002d-00000000 Make sure that the IMM Ethernet-over-USB Internal Event: No interface is enabled. Severity: Error Reinstall the RNDIS or cdc_ether device driver for Alert Category: System - Other the operating system. Disable the watchdog. Serviceable: No Check the integrity of the installed operating CIM Information: Prefix: IMM and ID: 0042 system.
  • Page 57 4000002e-00000000 • 40000033-00000000 SNMP Trap ID: 40000031-00000000 IPv6 static IP configuration enabled by user [arg1]. Automatically notify Support: No Explanation: IPv6 static address assignment method User response: Information only; no action is is enabled by user required. Internal Event: No 4000002e-00000000 DDNS registration successful.
  • Page 58 40000034-00000000 • 40000039-00000000 40000034-00000000 IPv6 static IP configuration 40000037-00000000 ENET[[arg1]] disabled by user [arg1]. IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] . Explanation: IPv6 static assignment method is disabled by user Explanation: IPv6 Link Local address is active Internal Event: No Internal Event: No Severity: Info Severity: Info Alert Category: none...
  • Page 59 4000003a-00000000 • 4000003f-00000000 User response: 4000003a-00000000 IPv6 static address of network Reconfigure the watchdog timer to a higher value. interface modified from [arg1] to [arg2] by user [arg3]. Make sure that the IMM Ethernet over USB interface is enabled. Explanation: A user modifies the IPv6 static address Reinstall the RNDIS or cdc_ether device driver for of a Management Controller the operating system.
  • Page 60 40000040-00000000 • 40000045-00000000 Serviceable: No Serviceable: No CIM Information: Prefix: IMM and ID: 0063 CIM Information: Prefix: IMM and ID: 0066 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: Information only; no action is User response: Information only;...
  • Page 61 40000046-00000000 • 4000004b-00000000 CIM Information: Prefix: IMM and ID: 0069 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: Information only; no action is required. User response: Information only; no action is required. 40000049-00000000 SNMP [arg1] enabled by user [arg2] .
  • Page 62 4000004c-00000000 • 40000051-00000000 Automatically notify Support: No Severity: Info User response: Information only; no action is Alert Category: none required. Serviceable: No CIM Information: Prefix: IMM and ID: 0078 4000004c-00000000 LDAP Server configuration set by user [arg1]: SNMP Trap ID: SelectionMethod=[arg2], Automatically notify Support: No DomainName=[arg3], Server1=[arg4],...
  • Page 63 40000052-00000000 • 40000057-00000000 Severity: Info CIM Information: Prefix: IMM and ID: 0084 Alert Category: none SNMP Trap ID: Serviceable: No Automatically notify Support: No CIM Information: Prefix: IMM and ID: 0081 User response: Information only; no action is required. SNMP Trap ID: Automatically notify Support: No 40000055-00000000 Synchronize time setting by...
  • Page 64 40000058-00000000 • 4000005d-00000000 User response: Information only; no action is CIM Information: Prefix: IMM and ID: 0090 required. SNMP Trap ID: Automatically notify Support: No 40000058-00000000 DNS servers set by user [arg1]: UseAdditionalServers=[arg2], User response: Information only; no action is PreferredDNStype=[arg3], required.
  • Page 65 4000005e-00000000 • 40000063-00000000 Automatically notify Support: No 40000061-00000000 License key for [arg1] removed by user [arg2]. User response: Information only; no action is required. Explanation: A user removes a License Key Internal Event: No 4000005e-00000000 SSH [arg1] by user [arg2]. Severity: Info Explanation: A user enables or disables SSH services Alert Category: none...
  • Page 66 40000064-00000000 • 40000069-00000000 Serviceable: No 40000067-00000000 User [arg1] role set to [arg2]. CIM Information: Prefix: IMM and ID: 0099 Explanation: A user account role assigned SNMP Trap ID: Internal Event: No Automatically notify Support: No Severity: Info User response: Information only; no action is Alert Category: none required.
  • Page 67 4000006a-00000000 • 4000006f-00000000 Internal Event: No 4000006a-00000000 SSH Client key added for user [arg1]. Severity: Info Explanation: User locally defined an SSH Client key Alert Category: none Internal Event: No Serviceable: No Severity: Info CIM Information: Prefix: IMM and ID: 0109 Alert Category: none SNMP Trap ID: Serviceable: No...
  • Page 68 40000070-00000000 • 40000075-00000000 40000070-00000000 SNMP Traps enabled by user 40000073-00000000 The maximum power cap [arg1]: EnabledAlerts=[arg2], value changed from [arg1] watts to AllowedFilters=[arg3] . [arg2] watts. Explanation: A user enabled the SNMP Traps Explanation: Maximum Power Cap value changed configuration Internal Event: No Internal Event: No Severity: Info...
  • Page 69 40000076-00000000 • 4000007b-00000000 40000076-00000000 The new minimum power cap 40000079-00000000 Static Power Savings mode value exceeded the power cap value. has been turned on by user [arg1]. Explanation: Minimum Power Cap exceeds Power Explanation: Static Power Savings mode turned on by user Internal Event: No Internal Event: No...
  • Page 70 4000007c-00000000 • 40000082-00000000 4000007c-00000000 Dynamic Power Savings mode 4000007f-00000000 Power cap throttling occurred. has been turned off by user [arg1]. Explanation: Power cap throttling occurrred Explanation: Dynamic Power Savings mode turned off Internal Event: No by user Severity: Info Internal Event: No Alert Category: none Severity: Info Serviceable: No...
  • Page 71 SNMP Trap ID: CIM Information: Prefix: IMM and ID: 0132 Automatically notify Support: Yes SNMP Trap ID: 22 User response: IBM Support will address the Automatically notify Support: No problem. User response: Attempt to flash the IMM firmware to the same level on all nodes.
  • Page 72 40000089-00000000 • 80010202-0701ffff Internal Event: No Turn off the server and disconnect it from the power source. You must disconnect the server from ac Severity: Info power to reset the IMM. Alert Category: none After 45 seconds, reconnect the server to the power source and turn on the server.
  • Page 73 80010204-1d01ffff • 80010204-1d04ffff Alert Category: Critical - Voltage CIM Information: Prefix: PLAT and ID: 0480 Serviceable: Yes SNMP Trap ID: 11 CIM Information: Prefix: PLAT and ID: 0480 Automatically notify Support: No SNMP Trap ID: 1 User response: Reseat the failing fan n, which is indicated by a lit Automatically notify Support: Yes LED near the fan connector on the system board.
  • Page 74 80010701-0b01ffff • 80010701-1001ffff Temp, VGX K1 2 Temp, VGX K2 2 Temp, complete the 80010701-0b01ffff Numeric sensor following steps until the problem is solved: [NumericSensorElementName] going Make sure that the fans are operating, that there high (upper non-critical) has asserted. are no obstructions to the airflow (front and rear of Explanation: This message is for the use case when the server), that the air baffle is in place and...
  • Page 75 80010701-1002ffff • 80010701-1004ffff Internal Event: No 80010701-1003ffff Numeric sensor [NumericSensorElementName] going Severity: Warning high (upper non-critical) has asserted. Alert Category: Warning - Temperature (Riser 1B Temp) Serviceable: Yes Explanation: This message is for the use case when an implementation has detected an Upper Non-critical CIM Information: Prefix: PLAT and ID: 0490 sensor going high has asserted.
  • Page 76 80010701-2701ffff • 80010901-0b01ffff Make sure that the heat sink for mezz card installed 80010701-2701ffff Numeric sensor properly. [NumericSensorElementName] going Replace mezz card. high (upper non-critical) has asserted. (Ambient Temp) 80010701-2d01ffff Numeric sensor Explanation: This message is for the use case when [NumericSensorElementName] going an implementation has detected an Upper Non-critical high (upper non-critical) has asserted.
  • Page 77 80010901-0b02ffff • 80010901-1001ffff Make sure that the fans are operating, that there 80010901-0b03ffff Numeric sensor are no obstructions to the airflow (front and rear of [NumericSensorElementName] going the server), that the air baffle is in place and high (upper critical) has asserted. correctly installed, and that the server cover is installed and completely closed.
  • Page 78 80010901-1002ffff • 80010901-2701ffff correctly installed, and that the server cover is the server), that the air baffle is in place and installed and completely closed. correctly installed, and that the server cover is installed and completely closed. Check the ambient temperature. You must be operating within the specifications (see Server Check the ambient temperature.
  • Page 79 80010901-2c01ffff • 80010b01-0b01ffff Make sure that the fans are operating, that there Automatically notify Support: No are no obstructions to the airflow (front and rear of User response: the server), that the air baffle is in place and Make sure that the fans are operating, that there correctly installed, and that the server cover is are no obstructions to the airflow (front and rear of installed and completely closed.
  • Page 80 80010b01-0b02ffff • 80010b01-1001ffff Automatically notify Support: No an implementation has detected an Upper Non-recoverable sensor going high has asserted. User response: Internal Event: No Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of Severity: Error the server), that the air baffle is in place and Alert Category: Critical - Temperature...
  • Page 81 80010b01-1002ffff • 80010b01-2701ffff Riser 1A Temp : Check the ambient temperature. You must be operating within the specifications (see Server Features and specifications for more information). 80010b01-1002ffff Numeric sensor Make sure that the heat sink for microprocessor n. [NumericSensorElementName] going high (upper non-recoverable) has (Trained technician only) Replace system board.
  • Page 82 80010b01-2c01ffff • 8003010e-2581ffff Make sure that the fans are operating, that there SNMP Trap ID: 0 are no obstructions to the airflow (front and rear of Automatically notify Support: No the server), that the air baffle is in place and correctly installed, and that the server cover is User response: installed and completely closed.
  • Page 83 Automatically notify Support: No (Trained technician only) If the error continues, replace the planar. User response: Check the IBM support site for service bulletins or firmware updates that apply to this GPT error. 80070201-0301ffff Sensor [SensorElementName] has transitioned to critical from a less Set the UEFI setting DISK GPT Recovery to severe state.
  • Page 84 80070201-0302ffff • 80070204-0a02ffff correctly installed, and that the server cover is Automatically notify Support: No installed and completely closed. User response: Check the ambient temperature. You must be Check the system-event log. operating within the specifications (see Features and Check for an error LED on the system board. specifications for more information).
  • Page 85 80070208-0a01ffff • 8007020f-2582ffff Make sure that there are no obstructions, such as Use the IBM Power Configurator utility to ensure bundled cables, to the airflow from the power-supply current system power consumption is under fan. limitation. For more information and to download the utility, go to http://www-03.ibm.com/systems/...
  • Page 86 80070214-2201ffff • 8007021b-0302ffff 80070214-2201ffff Sensor [SensorElementName] 8007021b-0301ffff Sensor [SensorElementName] has transitioned to critical from a less has transitioned to critical from a less severe state. (TPM Lock) severe state. (CPU 1 QPILinkErr) Explanation: This message is for the use case when Explanation: This message is for the use case when an implementation has detected a Sensor transitioned an implementation has detected a Sensor transitioned...
  • Page 87 (see Server is solved: Features and specifications for more information). Use the IBM Power Configurator utility to determine Make sure that the heat sink for microprocessor n. current system power consumption. For more information and to download the utility, go to (Trained technician only) Replace microprocessor http://www-03.ibm.com/systems/bladecenter/...
  • Page 88 8008010f-2101ffff Device is solved: [LogicalDeviceElementName] has been Use the IBM Power Configurator utility to determine added. (Phy Presence Jmp) current system power consumption. For more Explanation: This message is for the use case when information and to download the utility, go to an implementation has detected a Device was inserted.
  • Page 89 800b0008-1301ffff • 800b030c-2581ffff Make sure that the connectors on fan n are not 800b0008-1301ffff Redundancy damaged. [RedundancySetElementName] has Make sure that the fan n connectors on the system been restored. (Power Unit) board are not damaged. Explanation: This message is for the use case when Make sure that the fans are correctly installed.
  • Page 90 800b050a-1e81ffff • 806f0007-0302ffff Internal Event: No 800b050a-1e81ffff Non-redundant:Insufficient Resources for Severity: Error [RedundancySetElementName] has Alert Category: Critical - CPU asserted. (Cooling Zone) Serviceable: Yes Explanation: This message is for the use case when a Redundancy Set has transitioned to CIM Information: Prefix: PLAT and ID: 0042 Non-redundant:Insufficient Resources.
  • Page 91 806f0008-0a01ffff • 806f000f-220102ff (Trained technician only) Replace microprocessor CIM Information: Prefix: PLAT and ID: 0106 n. (n = microprocessor number) SNMP Trap ID: 23 (Trained technician only) Replace the system Automatically notify Support: No board. User response: No action; information only. 806f0008-0a01ffff [PowerSupplyElementName] has been added to container...
  • Page 92 806f000f-220103ff • 806f000f-22010bff an implementation has detected that System Firmware 806f000f-220103ff The System Error Unrecoverable Keyboard failure has occurred. [ComputerSystemElementName] encountered firmware error - Internal Event: No unrecoverable boot device failure. Severity: Error (ABR Status) Alert Category: Critical - Other Explanation: This message is for the use case when an implementation has detected that System Firmware Serviceable: Yes...
  • Page 93 806f000f-22010cff • 806f001e-2201ffff CIM Information: Prefix: PLAT and ID: 0850 Severity: Error SNMP Trap ID: 40 Alert Category: Critical - Other Automatically notify Support: No Serviceable: Yes User response: CIM Information: Prefix: PLAT and ID: 0184 Make sure the server meets the minimum SNMP Trap ID: 50 configuration to start (see Power-supply LEDs).
  • Page 94 806f0021-2201ffff • 806f0021-3002ffff User response: No action; information only. Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require specific code levels or coordinated code 806f0021-2201ffff Fault in slot updates. If the device is part of a cluster solution, [PhysicalConnectorSystemElementName] verify that the latest level of code is supported for on system...
  • Page 95 806f0021-3003ffff • 806f0021-3005ffff Severity: Error 806f0021-3004ffff Fault in slot [PhysicalConnectorSystemElementName] Alert Category: Critical - Other on system Serviceable: Yes [ComputerSystemElementName]. (PCI CIM Information: Prefix: PLAT and ID: 0330 Explanation: This message is for the use case when SNMP Trap ID: 50 an implementation has detected a Fault in a slot.
  • Page 96 806f0021-3006ffff • 806f0107-0301ffff updates. If the device is part of a cluster solution, Automatically notify Support: No verify that the latest level of code is supported for User response: No action; information only. the cluster solution before you update the code. Replace the affected adapters.
  • Page 97 806f0107-0302ffff • 806f0109-1301ffff Alert Category: Critical - Temperature Serviceable: Yes Serviceable: Yes CIM Information: Prefix: PLAT and ID: 0086 CIM Information: Prefix: PLAT and ID: 0036 SNMP Trap ID: 4 SNMP Trap ID: 0 Automatically notify Support: Yes Automatically notify Support: No User response: Reseat power supply n.
  • Page 98 Explanation: This message is for the use case when an implementation has detected a Memory User response: uncorrectable error. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error.
  • Page 99 Memory Automatically notify Support: Yes uncorrectable error. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Error memory error. Alert Category: Critical - Memory...
  • Page 100 Explanation: This message is for the use case when an implementation has detected a Memory User response: uncorrectable error. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error.
  • Page 101 Memory Automatically notify Support: Yes uncorrectable error. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Error memory error. Alert Category: Critical - Memory...
  • Page 102 Explanation: This message is for the use case when an implementation has detected a Memory User response: uncorrectable error. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error.
  • Page 103 Memory Automatically notify Support: Yes uncorrectable error. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Error memory error. Alert Category: Critical - Memory...
  • Page 104 Explanation: This message is for the use case when an implementation has detected a Memory User response: uncorrectable error. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error.
  • Page 105 806f0113-0301ffff • 806f0125-0b02ffff Update the server firmware on the primary page. 806f0123-2101ffff Reboot of system Important: Some cluster solutions require specific [ComputerSystemElementName] code levels or coordinated code updates. If the initiated by [WatchdogElementName]. device is part of a cluster solution, verify that the (IPMI Watchdog) latest level of code is supported for the cluster solution before you update the code.
  • Page 106 806f0207-0301ffff • 806f0223-2101ffff specific code levels or coordinated code updates. If 806f0207-0301ffff [ProcessorElementName] has the device is part of a cluster solution, verify that the Failed with FRB1/BIST condition. (CPU latest level of code is supported for the cluster solution before you update the code. Explanation: This message is for the use case when Run the DSA program.
  • Page 107 10 seconds before restarting the server. Alert Category: System - Other Check the IBM support website for an applicable Serviceable: No retain tip or firmware update that applies to this CIM Information: Prefix: PLAT and ID: 0100 memory error.
  • Page 108 (Trained technician only) Remove the affected Check the IBM support website for an applicable microprocessor and check the microprocessor retain tip or firmware update that applies to this socket pins for any damaged pins. If a damage is memory error.
  • Page 109 10 seconds before restarting the an implementation has detected a Memory Scrub server. failure. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error. Severity: Error Manually re-enable all affected DIMMs.
  • Page 110 DIMM, you must disconnect the server from the power failure. source; then, wait 10 seconds before restarting the server. Internal Event: No Check the IBM support website for an applicable Severity: Error retain tip or firmware update that applies to this Alert Category: Critical - Memory memory error.
  • Page 111 (Trained technician only) Remove the affected Check the IBM support website for an applicable microprocessor and check the microprocessor retain tip or firmware update that applies to this socket pins for any damaged pins. If a damage is memory error.
  • Page 112 10 seconds before restarting the an implementation has detected a Memory Scrub server. failure. Check the IBM support website for an applicable retain tip or firmware update that applies to this Internal Event: No memory error. Severity: Error Manually re-enable all affected DIMMs.
  • Page 113 DIMM, you must disconnect the server from the power failure. source; then, wait 10 seconds before restarting the server. Internal Event: No Check the IBM support website for an applicable Severity: Error retain tip or firmware update that applies to this Alert Category: Critical - Memory memory error.
  • Page 114 System went into logging limit reached), follow the suggested actions Standby mode. for that error event and restart the server. Check the IBM support website for an applicable Internal Event: No retain tip or firmware update that applies to this Severity: Info memory event.
  • Page 115 If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory Check the IBM support website for an applicable logging limit reached), follow the suggested actions retain tip or firmware update that applies to this for that error event and restart the server.
  • Page 116 806f040c-2007ffff • 806f040c-200affff Check the IBM support website for an applicable If the DIMM was disabled because of a memory retain tip or firmware update that applies to this fault (memory uncorrectable error or memory memory event. If no memory fault is recorded in the...
  • Page 117 If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory Check the IBM support website for an applicable logging limit reached), follow the suggested actions retain tip or firmware update that applies to this for that error event and restart the server.
  • Page 118 If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory Check the IBM support website for an applicable logging limit reached), follow the suggested actions retain tip or firmware update that applies to this for that error event and restart the server.
  • Page 119 806f0413-2582ffff • 806f050c-2001ffff 806f0413-2582ffff A PCI PERR has occurred on 806f0507-0302ffff [ProcessorElementName] has a system Configuration Mismatch. (CPU 2) [ComputerSystemElementName]. Explanation: This message is for the use case when (PCIs) an implementation has detected a Processor Explanation: This message is for the use case when Configuration Mismatch has occurred.
  • Page 120 806f050c-2002ffff • 806f050c-2003ffff Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Warning memory error. Alert Category: Warning - Memory Swap the affected DIMMs (as indicated by the error...
  • Page 121 Automatically notify Support: Yes Logging Limit has been Reached. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Warning memory error. Alert Category: Warning - Memory...
  • Page 122 806f050c-2007ffff • 806f050c-2008ffff Severity: Warning Check the IBM support website for an applicable retain tip or firmware update that applies to this Alert Category: Warning - Memory memory error. Serviceable: Yes Swap the affected DIMMs (as indicated by the error...
  • Page 123 Automatically notify Support: Yes Logging Limit has been Reached. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Warning memory error. Alert Category: Warning - Memory...
  • Page 124 806f050c-200cffff • 806f050c-200dffff Severity: Warning Check the IBM support website for an applicable retain tip or firmware update that applies to this Alert Category: Warning - Memory memory error. Serviceable: Yes Swap the affected DIMMs (as indicated by the error...
  • Page 125 Automatically notify Support: Yes Logging Limit has been Reached. User response: Internal Event: No Check the IBM support website for an applicable retain tip or firmware update that applies to this Severity: Warning memory error. Alert Category: Warning - Memory...
  • Page 126 806f050c-2581ffff • 806f0513-2582ffff Severity: Warning Check the IBM support website for an applicable retain tip or firmware update that applies to this Alert Category: Warning - Memory memory error. Serviceable: Yes Swap the affected DIMMs (as indicated by the error...
  • Page 127 806f052b-2101ffff • 806f0607-0302ffff Make sure that the adapter is supported. For a list CIM Information: Prefix: PLAT and ID: 0816 of supported optional devices, see SNMP Trap ID: 40 http://www.ibm.com/systems/info/x86servers/ serverproven/compat/us/. Automatically notify Support: No Remove both adapters. User response: Replace the PCIe adapters.
  • Page 128 806f0607-2584ffff • 806f070c-2003ffff Make sure that the power supplies installed are 806f0607-2584ffff An SM BIOS Uncorrectable CPU with the same rating or wattage. complex error for Reinstall the power supplies with the same rating or [ProcessorElementName] has asserted. wattage. (All CPUs) Explanation: This message is for the use case when 806f070c-2001ffff Configuration Error for...
  • Page 129 806f070c-2004ffff • 806f070c-2008ffff Internal Event: No 806f070c-2006ffff Configuration Error for [PhysicalMemoryElementName] on Severity: Error Subsystem [MemoryElementName]. Alert Category: Critical - Memory (DIMM 6) Serviceable: Yes Explanation: This message is for the use case when an implementation has detected a Memory DIMM CIM Information: Prefix: PLAT and ID: 0126 configuration error has been corrected.
  • Page 130 806f070c-2009ffff • 806f070c-200dffff CIM Information: Prefix: PLAT and ID: 0126 Explanation: This message is for the use case when an implementation has detected a Memory DIMM SNMP Trap ID: 41 configuration error has been corrected. Automatically notify Support: No Internal Event: No User response: Make sure that DIMMs are installed Severity: Error and following the memory population chart in the...
  • Page 131 806f070c-200effff • 806f072b-2101ffff User response: Make sure that DIMMs are installed Severity: Error and following the memory population chart in the Alert Category: Critical - Memory system publication. Serviceable: Yes 806f070c-200effff Configuration Error for CIM Information: Prefix: PLAT and ID: 0126 [PhysicalMemoryElementName] on SNMP Trap ID: 41 Subsystem [MemoryElementName].
  • Page 132 806f072b-2201ffff • 806f0813-2581ffff 806f072b-2201ffff A successful software or 806f0807-2584ffff [ProcessorElementName] has firmware change was detected on been Disabled. (All CPUs) system Explanation: This message is for the use case when [ComputerSystemElementName]. (Bkup an implementation has detected a Processor has been Auto Update) Disabled.
  • Page 133 806f0813-2582ffff • 806f090c-2002ffff or coordinated code updates. If the device is part of 806f0813-2582ffff A Uncorrectable Bus Error has a cluster solution, verify that the latest level of code occurred on system is supported for the cluster solution before you [ComputerSystemElementName].
  • Page 134 806f090c-2003ffff • 806f090c-2007ffff Internal Event: No 806f090c-2005ffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Severity: Warning Throttled. (DIMM 5) Alert Category: System - Other Explanation: This message is for the use case when Serviceable: Yes an implementation has detected Memory has been Throttled. CIM Information: Prefix: PLAT and ID: 0142 Internal Event: No SNMP Trap ID: 22...
  • Page 135 806f090c-2008ffff • 806f090c-200cffff SNMP Trap ID: 22 Internal Event: No Automatically notify Support: No Severity: Warning User response: Alert Category: System - Other Reseat the DIMM, and then restart the server. Serviceable: Yes Replace DIMM n. (n = DIMM number) CIM Information: Prefix: PLAT and ID: 0142 SNMP Trap ID: 22 806f090c-2008ffff...
  • Page 136 806f090c-200dffff • 806f0a07-0301ffff SNMP Trap ID: 22 806f090c-200dffff [PhysicalMemoryElementName] on Subsystem [MemoryElementName] Automatically notify Support: No Throttled. (DIMM 13) User response: Explanation: This message is for the use case when Reseat the DIMM, and then restart the server. an implementation has detected Memory has been Replace DIMM n.
  • Page 137 806f0a07-0302ffff • 806f0a0c-2003ffff If a fan has failed, complete the action for a fan 806f0a07-0302ffff [ProcessorElementName] is failure. operating in a Degraded State. (CPU 2) Replace DIMM n. (n = DIMM number) Explanation: This message is for the use case when an implementation has detected a Processor is running 806f0a0c-2002ffff An Over-Temperature Condition...
  • Page 138 806f0a0c-2004ffff • 806f0a0c-2007ffff in place and correctly installed, and that the server User response: cover is installed and completely closed. 1. Make sure that the fans are operating, that there are Make sure that ambient temperature is within the no obstructions to the airflow, that the air baffles are specifications.
  • Page 139 806f0a0c-2008ffff • 806f0a0c-200bffff SNMP Trap ID: 0 Serviceable: Yes Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0146 User response: SNMP Trap ID: 0 1. Make sure that the fans are operating, that there are Automatically notify Support: No no obstructions to the airflow, that the air baffles are User response: in place and correctly installed, and that the server...
  • Page 140 806f0a0c-200cffff • 806f0a0c-200effff Severity: Error an implementation has detected an Over Temperature Condition for Memory that has been Detected. Alert Category: Critical - Temperature Internal Event: No Serviceable: Yes Severity: Error CIM Information: Prefix: PLAT and ID: 0146 Alert Category: Critical - Temperature SNMP Trap ID: 0 Serviceable: Yes Automatically notify Support: No...
  • Page 141 806f0a0c-200fffff • 81010002-0701ffff If a fan has failed, complete the action for a fan 806f0a0c-200fffff An Over-Temperature Condition failure. has been detected on the Replace DIMM n. (n = DIMM number) [PhysicalMemoryElementName] on Subsystem [MemoryElementName]. (DIMM 15) 806f0a13-0301ffff A Fatal Bus Error has occurred on system Explanation: This message is for the use case when [ComputerSystemElementName].
  • Page 142 81010202-0701ffff • 81010204-1d04ffff sensor going low has deasserted. 81010204-1d02ffff Numeric sensor [NumericSensorElementName] going Internal Event: No low (lower critical) has deasserted. Severity: Info (Fan 2 Tach) Alert Category: Warning - Voltage Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor Serviceable: No going low has deasserted.
  • Page 143 81010701-0b01ffff • 81010701-1002ffff Automatically notify Support: No sensor going high has deasserted. User response: No action; information only. Internal Event: No Severity: Info 81010701-0b01ffff Numeric sensor Alert Category: Warning - Temperature [NumericSensorElementName] going high (upper non-critical) has Serviceable: No deasserted. CIM Information: Prefix: PLAT and ID: 0491 Explanation: This message is for the use case when SNMP Trap ID: 12...
  • Page 144 81010701-1003ffff • 81010901-0b01ffff Automatically notify Support: No 81010701-1003ffff Numeric sensor [NumericSensorElementName] going User response: No action; information only. high (upper non-critical) has deasserted. (Riser 1B Temp) 81010701-2c01ffff Numeric sensor Explanation: This message is for the use case when [NumericSensorElementName] going an implementation has detected an Upper Non-critical high (upper non-critical) has sensor going high has deasserted.
  • Page 145 81010901-0b02ffff • 81010901-1003ffff SNMP Trap ID: 0 sensor going high has deasserted. Automatically notify Support: No Internal Event: No User response: If the specified sensor is one of the Severity: Info following sensors, GPU 1 Temp, K10 1 Temp, K20 1 Alert Category: Critical - Temperature Temp, K20X 1 Temp, Mic 1 CPU Temp, Mic 2 CPU Temp, VGX K1 1 Temp, VGX K2 1 Temp: No action;...
  • Page 146 81010901-1004ffff • 81010b01-0b01ffff Automatically notify Support: No 81010901-1004ffff Numeric sensor [NumericSensorElementName] going User response: No action; information only. high (upper critical) has deasserted. (Riser 2B Temp) 81010901-2d01ffff Numeric sensor Explanation: This message is for the use case when [NumericSensorElementName] going an implementation has detected an Upper Critical high (upper critical) has deasserted.
  • Page 147 81010b01-0b02ffff • 81010b01-1003ffff CIM Information: Prefix: PLAT and ID: 0499 81010b01-1001ffff Numeric sensor [NumericSensorElementName] going SNMP Trap ID: 0 high (upper non-recoverable) has Automatically notify Support: No deasserted. (Paddle Card Temp) User response: If the specified sensor is one of the Explanation: This message is for the use case when following sensors, GPU 1 Temp, K10 1 Temp, K20 1 an implementation has detected an Upper...
  • Page 148 81010b01-1004ffff • 81030012-2301ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0499 User response: No action; information only. SNMP Trap ID: 0 Automatically notify Support: No 81010b01-1004ffff Numeric sensor User response: No action; information only. [NumericSensorElementName] going high (upper non-recoverable) has deasserted.
  • Page 149 8103010e-2581ffff • 81070202-0701ffff Automatically notify Support: No SNMP Trap ID: 60 User response: No action; information only. Automatically notify Support: No User response: No action; information only. 8103010e-2581ffff Sensor [SensorElementName] has deasserted. (Memory Resized) 81070201-0301ffff Sensor [SensorElementName] Explanation: This message is for the use case when has transitioned to a less severe state an implementation has detected a Sensor has from critical.
  • Page 150 81070204-0a01ffff • 8107020f-2582ffff SNMP Trap ID: 1 SNMP Trap ID: 4 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 81070204-0a01ffff Sensor [SensorElementName] 81070208-0a02ffff Sensor [SensorElementName] has transitioned to a less severe state has transitioned to a less severe state from critical.
  • Page 151 81070214-2201ffff • 81070301-0302ffff SNMP Trap ID: 50 SNMP Trap ID: 50 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 81070214-2201ffff Sensor [SensorElementName] 8107021b-0302ffff Sensor [SensorElementName] has transitioned to a less severe state has transitioned to a less severe state from critical.
  • Page 152 81070608-0a01ffff • 810b050a-1e81ffff Alert Category: Critical - Temperature Severity: Info Serviceable: No Alert Category: Critical - Fan Failure CIM Information: Prefix: PLAT and ID: 0525 Serviceable: No SNMP Trap ID: 0 CIM Information: Prefix: PLAT and ID: 0803 Automatically notify Support: No SNMP Trap ID: 11 User response: No action;...
  • Page 153 810b050c-2581ffff • 816f0009-1301ffff Internal Event: No Severity: Info Severity: Info Alert Category: Critical - CPU Alert Category: Critical - Fan Failure Serviceable: No Serviceable: No CIM Information: Prefix: PLAT and ID: 0043 CIM Information: Prefix: PLAT and ID: 0811 SNMP Trap ID: 40 SNMP Trap ID: 11 Automatically notify Support: No Automatically notify Support: No...
  • Page 154 816f000f-2201ffff • 816f0021-3001ffff Internal Event: No 816f0021-2201ffff Fault condition removed on slot [PhysicalConnectorElementName] on Severity: Info system Alert Category: System - Power On [ComputerSystemElementName]. (No Op ROM Space) Serviceable: No Explanation: This message is for the use case when CIM Information: Prefix: PLAT and ID: 0107 an implementation has detected a Fault condition in a SNMP Trap ID: 24 slot has been removed.
  • Page 155 816f0021-3002ffff • 816f0021-3006ffff CIM Information: Prefix: PLAT and ID: 0331 Internal Event: No SNMP Trap ID: 50 Severity: Info Automatically notify Support: No Alert Category: Critical - Other User response: No action; information only. PCI 1 : Serviceable: No CIM Information: Prefix: PLAT and ID: 0331 816f0021-3002ffff Fault condition removed on slot SNMP Trap ID: 50...
  • Page 156 816f0025-2c01ffff • 816f0108-0a02ffff 816f0025-2c01ffff [ManagedElementName] 816f0107-0302ffff An Over-Temperature Condition detected as absent. (Mezz Card) has been removed on [ProcessorElementName]. (CPU 2) Explanation: This message is for the use case when an implementation has detected a Managed Element is Explanation: This message is for the use case when Absent.
  • Page 157 816f010c-2001ffff • 816f010c-2006ffff CIM Information: Prefix: PLAT and ID: 0139 816f010c-2001ffff Uncorrectable error recovery detected for SNMP Trap ID: 41 [PhysicalMemoryElementName] on Automatically notify Support: No Subsystem [MemoryElementName]. (DIMM 1) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected a Memory 816f010c-2004ffff Uncorrectable error recovery...
  • Page 158 816f010c-2007ffff • 816f010c-200bffff Internal Event: No 816f010c-2009ffff Uncorrectable error recovery detected for Severity: Info [PhysicalMemoryElementName] on Alert Category: Critical - Memory Subsystem [MemoryElementName]. (DIMM 9) Serviceable: No Explanation: This message is for the use case when CIM Information: Prefix: PLAT and ID: 0139 an implementation has detected a Memory SNMP Trap ID: 41 uncorrectable error recovery.
  • Page 159 816f010c-200cffff • 816f010c-2010ffff CIM Information: Prefix: PLAT and ID: 0139 Internal Event: No SNMP Trap ID: 41 Severity: Info Automatically notify Support: No Alert Category: Critical - Memory User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0139 816f010c-200cffff Uncorrectable error recovery SNMP Trap ID: 41...
  • Page 160 816f010c-2581ffff • 816f0125-0b01ffff SNMP Trap ID: 50 816f010c-2581ffff Uncorrectable error recovery detected for Automatically notify Support: No [PhysicalMemoryElementName] on User response: Subsystem [MemoryElementName]. (All (Trained technician only) Replace microprocessor n DIMMS) (see Removing a microprocessor and heat sink and Explanation: This message is for the use case when Replacing a microprocessor and heat sink).
  • Page 161 816f0125-0b02ffff • 816f0308-0a02ffff Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f0207-2584ffff [ProcessorElementName] has Recovered from FRB1/BIST condition. 816f0125-0b02ffff [ManagedElementName] (All CPUs) detected as present. (PCI Riser 2) Explanation: This message is for the use case when Explanation: This message is for the use case when an implementation has detected a Processor Recovered an implementation has detected a Managed Element is...
  • Page 162 816f030c-2001ffff • 816f030c-2006ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0137 User response: No action; information only. SNMP Trap ID: 41 Automatically notify Support: No 816f030c-2001ffff Scrub Failure for User response: No action; information only. [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has recovered.
  • Page 163 816f030c-2007ffff • 816f030c-200bffff Alert Category: Critical - Memory Internal Event: No Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0137 Alert Category: Critical - Memory SNMP Trap ID: 41 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0137 User response: No action;...
  • Page 164 816f030c-200cffff • 816f030c-2581ffff Automatically notify Support: No 816f030c-200cffff Scrub Failure for [PhysicalMemoryElementName] on User response: No action; information only. Subsystem [MemoryElementName]has recovered. (DIMM 12) 816f030c-200fffff Scrub Failure for Explanation: This message is for the use case when [PhysicalMemoryElementName] on an implementation has detected a Memory Scrub failure Subsystem [MemoryElementName]has recovery.
  • Page 165 816f0313-1701ffff • 816f040c-2005ffff CIM Information: Prefix: PLAT and ID: 0137 CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: 41 SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f0313-1701ffff System 816f040c-2003ffff...
  • Page 166 816f040c-2006ffff • 816f040c-200bffff CIM Information: Prefix: PLAT and ID: 0130 CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f040c-2006ffff [PhysicalMemoryElementName] 816f040c-2009ffff...
  • Page 167 816f040c-200cffff • 816f040c-2581ffff CIM Information: Prefix: PLAT and ID: 0130 CIM Information: Prefix: PLAT and ID: 0130 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f040c-200cffff [PhysicalMemoryElementName] 816f040c-200fffff...
  • Page 168 816f0413-2582ffff • 816f050c-2002ffff CIM Information: Prefix: PLAT and ID: 0130 Serviceable: No SNMP Trap ID: CIM Information: Prefix: PLAT and ID: 0063 Automatically notify Support: No SNMP Trap ID: 40 User response: No action; information only. One of Automatically notify Support: No the DIMMs : User response: No action;...
  • Page 169 816f050c-2003ffff • 816f050c-2007ffff Severity: Info Logging Limit has been Removed. Alert Category: Warning - Memory Internal Event: No Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0145 Alert Category: Warning - Memory SNMP Trap ID: 43 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0145 User response: No action;...
  • Page 170 816f050c-2008ffff • 816f050c-200dffff Automatically notify Support: No 816f050c-2008ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on User response: No action; information only. Subsystem [MemoryElementName]. (DIMM 8) 816f050c-200bffff Memory Logging Limit Removed Explanation: This message is for the use case when for [PhysicalMemoryElementName] on an implementation has detected that the Memory Subsystem [MemoryElementName].
  • Page 171 816f050c-200effff • 816f0607-0302ffff CIM Information: Prefix: PLAT and ID: 0145 Alert Category: Warning - Memory SNMP Trap ID: 43 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0145 User response: No action; information only. SNMP Trap ID: 43 Automatically notify Support: No 816f050c-200effff Memory Logging Limit Removed...
  • Page 172 816f0607-2584ffff • 816f070c-2003ffff an SM BIOS Uncorrectable CPU complex error has 816f070c-2001ffff Configuration error for deasserted. [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has Internal Event: No deasserted. (DIMM 1) Severity: Info Explanation: This message is for the use case when Alert Category: Critical - CPU an implementation has detected a Memory DIMM configuration error has deasserted.
  • Page 173 816f070c-2004ffff • 816f070c-2009ffff Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0127 User response: No action; information only. SNMP Trap ID: 41 Automatically notify Support: No 816f070c-2004ffff Configuration error for User response: No action; information only. [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has deasserted.
  • Page 174 816f070c-200affff • 816f070c-200effff Alert Category: Critical - Memory Internal Event: No Serviceable: No Severity: Info CIM Information: Prefix: PLAT and ID: 0127 Alert Category: Critical - Memory SNMP Trap ID: 41 Serviceable: No Automatically notify Support: No CIM Information: Prefix: PLAT and ID: 0127 User response: No action;...
  • Page 175 816f070c-200fffff • 816f0807-2584ffff Automatically notify Support: No 816f070c-200fffff Configuration error for [PhysicalMemoryElementName] on User response: No action; information only. One of Subsystem [MemoryElementName]has the DIMMs : deasserted. (DIMM 15) Explanation: This message is for the use case when 816f0807-0301ffff [ProcessorElementName] has an implementation has detected a Memory DIMM been Enabled.
  • Page 176 816f0813-2581ffff • 816f090c-2003ffff User response: No action; information only. One of CIM Information: Prefix: PLAT and ID: 0241 the CPUs : SNMP Trap ID: 50 Automatically notify Support: No 816f0813-2581ffff System [ComputerSystemElementName]has User response: No action; information only. recovered from an Uncorrectable Bus Error.
  • Page 177 816f090c-2004ffff • 816f090c-2009ffff CIM Information: Prefix: PLAT and ID: 0143 CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f090c-2004ffff [PhysicalMemoryElementName] 816f090c-2007ffff...
  • Page 178 816f090c-200affff • 816f090c-200fffff CIM Information: Prefix: PLAT and ID: 0143 CIM Information: Prefix: PLAT and ID: 0143 SNMP Trap ID: SNMP Trap ID: Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f090c-200affff [PhysicalMemoryElementName] 816f090c-200dffff...
  • Page 179 816f090c-2010ffff • 816f0a0c-2003ffff CIM Information: Prefix: PLAT and ID: 0143 CIM Information: Prefix: PLAT and ID: 0039 SNMP Trap ID: SNMP Trap ID: 42 Automatically notify Support: No Automatically notify Support: No User response: No action; information only. User response: No action; information only. 816f090c-2010ffff [PhysicalMemoryElementName] 816f0a0c-2001ffff...
  • Page 180 816f0a0c-2004ffff • 816f0a0c-2008ffff Internal Event: No 816f0a0c-2006ffff An Over-Temperature Condition has been removed on the Severity: Info [PhysicalMemoryElementName] on Alert Category: Critical - Temperature Subsystem [MemoryElementName]. (DIMM 6) Serviceable: No Explanation: This message is for the use case when CIM Information: Prefix: PLAT and ID: 0147 an implementation has detected an Over Temperature SNMP Trap ID: 0 Condition for Memory that has been Removed.
  • Page 181 816f0a0c-2009ffff • 816f0a0c-200dffff CIM Information: Prefix: PLAT and ID: 0147 Internal Event: No SNMP Trap ID: 0 Severity: Info Automatically notify Support: No Alert Category: Critical - Temperature User response: No action; information only. Serviceable: No CIM Information: Prefix: PLAT and ID: 0147 816f0a0c-2009ffff An Over-Temperature Condition SNMP Trap ID: 0...
  • Page 182 816f0a0c-200effff • 816f0a13-0302ffff CIM Information: Prefix: PLAT and ID: 0147 816f0a0c-200effff An Over-Temperature Condition has been removed on the SNMP Trap ID: 0 [PhysicalMemoryElementName] on Automatically notify Support: No Subsystem [MemoryElementName]. (DIMM 14) User response: No action; information only. Explanation: This message is for the use case when an implementation has detected an Over Temperature 816f0a13-0301ffff System...
  • Page 183 (Trained technician only) Replace microprocessor n (see Removing a microprocessor and heat sink and Replacing a microprocessor and heat sink). If the problem persists and there is no other CPU with the same error indication, replace the system board. (Trained technician only) Replace the system board (see Removing the system board and Replacing the system board).

  • Page 184: Checkout Procedure

    Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before you perform the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii. v The diagnostic programs provide the primary methods of testing the major components of the server, such as the system board, Ethernet controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
  • Page 185 Check the power supply LEDs (see “Power-supply LEDs” on page 188). b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. d. Check all cables and power cords. e. Set all display controls to the middle positions.

  • Page 186: Troubleshooting Tables

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support web site at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 187 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 188: Intermittent Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 189: Keyboard, Mouse, Or Pointing-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 190 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 191: Memory Problems

    For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
  • Page 192 For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...

  • Page 193: Microprocessor Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 194: Monitor And Video Problems

    Monitor and video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.
  • Page 195 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 196: Network Connection Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 197 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 198: Power Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 199 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 200 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 201 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 202 If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 203: Serial-Device Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 204: Serverguide Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.

  • Page 205: Software Problems

    If an action step is preceded by “(Trained technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
  • Page 206 When LEDs are lit to indicate an error, they remain lit when the server is turned off, provided that the server is still connected to power and the power supply is operating correctly. Before you work inside the server to view light path diagnostics LEDs, read the safety information that begins on page “Safety”...
  • Page 207 v One PCI riser-card assembly in PCI riser connector 1 The following table describes the problems that are indicated by various combinations of the power-supply LEDs on an AC power supply and suggested actions to correct the detected problems. AC power-supply LEDs Error (!) Description Action...
  • Page 208 Make sure that the server has the latest version of the diagnostic programs. To download the latest version, go to http://www.ibm.com/supportportal/. Utilities are available to reset and update the diagnostics code on the integrated USB flash device, if the diagnostic partition becomes damaged and does not start the diagnostic programs.
  • Page 209 405-000-000 4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic program. Note: After you exit from the stand-alone memory diagnostic environment, you must restart the server to access the stand-alone memory diagnostic environment again. 5. Type gui to display the graphical user interface, or type cmd to display the DSA interactive menu.
  • Page 210 405-001-000 • 405-800-000 Recoverable: No Automatically notify Support: No Automatically notify Support: No Date Message Added: 08/31/2012 Date Message Added: 08/31/2012 Reviewed: 08/31/2012 Reviewed: 08/31/2012 405-005-000 BRCM:TestLoopbackMAC Test Passed 405-001-000 BRCM:TestMIIRegisters Test Passed Explanation: The test passed. Explanation: The test passed. Internal Event: No Internal Event: No Severity: Event...
  • Page 211 405-801-000 • 405-900-000 Automatically notify Support: No Automatically notify Support: No Date Message Added: 08/31/2012 Date Message Added: 08/31/2012 Reviewed: 08/31/2012 Reviewed: 08/31/2012 405-801-000 BRCM:TestMIIRegisters Test Aborted 405-805-000 BRCM:TestLoopbackMAC Test Aborted Explanation: The MII register test was canceled. Explanation: Loopback testing at the MAC layer was canceled.
  • Page 212 405-901-000 • 405-904-000 Serviceable: Yes in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. Recoverable: No 2. Rerun the test. Automatically notify Support: No 3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service User response: Complete the following steps: Guide"...
  • Page 213 405-905-000 • 218-002-000 Reviewed: 08/31/2012 Severity: Error Serviceable: Yes 405-905-000 BRCM:TestLoopbackMAC Test Failed Recoverable: No Explanation: BRCM:TestLoopbackMAC Test Failed. Automatically notify Support: No Internal Event: No User response: Complete the following steps: Severity: Error 1. Check component firmware level and upgrade if necessary.
  • Page 214 218-003-000 • 218-803-000 Date Message Added: 09/03/2012 Date Message Added: 09/03/2012 Reviewed: 09/03/2012 Reviewed: 09/03/2012 218-003-000 Brocade:PCILoopbackTest Passed 218-800-000 Brocade:MemoryTest Aborted Explanation: The test passed. Explanation: The test was canceled. Internal Event: No Internal Event: No Severity: Event Severity: Warning Serviceable: No Serviceable: No Recoverable: No...
  • Page 215 218-804-000 Brocade:ExternalEthLoopbackTest 2. Verify whether the firmware is at proper level. Aborted 3. Rerun the test. Explanation: The test was canceled. 4. If the problem remains, contact your IBM technical-support representative. Internal Event: No Date Message Added: 09/03/2012 Severity: Warning...
  • Page 216 Loopback test. 2. Verify whether the firmware is at proper level. Internal Event: No 3. Rerun the test. Severity: Error 4. If the problem remains, contact your IBM Serviceable: Yes technical-support representative. Recoverable: No Date Message Added: 09/03/2012 Automatically notify Support: No...
  • Page 217 DSA Diagnostic Event Log within the Firmware/VPD section for this component. The Internal Event: No latest level firmware for this component can be found in reference to this system type at the IBM Severity: Error Support website: http://www.ibm.com/systems/ Serviceable: Yes support/supportsite.wss/docdisplay?lndocid=MIGR-...
  • Page 218 089-803-000 • 516-002-000 5. Run the test again. 4. Check system firmware level and upgrade if necessary. The installed firmware level can be found 6. If the system has stopped responding, turn off and in the DSA Diagnostic Event Log within the restart the system and then run the test again.
  • Page 219 516-800-000 • 516-902-000 Reviewed: 09/03/2012 Serviceable: Yes Recoverable: No 516-800-000 ELXUCNA: NIC MAC LoopBackTest Automatically notify Support: No Aborted User response: Complete the following steps: Explanation: Loopback testing at the MAC layer was 1. Check component firmware level and upgrade if canceled.
  • Page 220 401-000-000 • 217-000-000 1. Check component firmware level and upgrade if Serviceable: Yes necessary. The installed firmware level can be found Recoverable: No in the DSA Diagnostic Event Log within the Firmware/VPD section for this component. Automatically notify Support: No 2.
  • Page 221 217-800-000 • 406-004-000 Date Message Added: 09/03/2012 217-800-000 HDD Test Aborted Reviewed: 09/03/2012 Explanation: HDD Test Aborted. The test was canceled. 406-001-000 IANet:EEPROM Test Passed Internal Event: No Explanation: The test passed. Severity: Warning Internal Event: No Serviceable: Yes Severity: Event Recoverable: No Serviceable: No Automatically notify Support: No...
  • Page 222 406-800-000 • 406-901-000 Reviewed: 09/03/2012 406-804-000 IANet:Loopback Test Aborted Explanation: Loopback test was canceled. 406-800-000 IANet:Registers Test Aborted Internal Event: No Explanation: Registers test was canceled. Severity: Warning Internal Event: No Serviceable: No Severity: Warning Recoverable: No Serviceable: No Automatically notify Support: No Recoverable: No Date Message Added: 09/03/2012 Automatically notify Support: No...
  • Page 223 406-902-000 • 407-800-000 3. If failure remains, refer to "Troubleshooting by 5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service symptom" in the system "Installation and Service Guide" for the next corrective action. Guide" for the next corrective action. Date Message Added: 09/03/2012 Date Message Added: 09/03/2012 Reviewed: 09/03/2012...
  • Page 224 Explanation: Port Test was canceled. 3. Verify whether the firmware is at the latest level. Internal Event: No 4. Rerun the test. Severity: Warning 5. If the problem remains, contact your IBM Serviceable: No technical-support representative. Recoverable: No Date Message Added: 09/03/2012...
  • Page 225 408-901-000 • 201-811-000 Serviceable: No 408-901-000 MLNX:MLNX_DiagnosticTestIBPort Test Failed Recoverable: No Explanation: Port Test Failed. Automatically notify Support: No Internal Event: No Date Message Added: 09/04/2012 Severity: Error Reviewed: 09/04/2012 Serviceable: Yes 201-000-003 Standalone Memory Test Passed Recoverable: No Explanation: Quick/Full Memory Test CPU 3 Passed. Automatically notify Support: No Internal Event: No User response: Complete the following steps:...
  • Page 226 201-811-001 • 201-812-001 Date Message Added: 09/04/2012 201-811-003 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: Unable to Locate SMBIOS key "_SM_". Internal Event: No 201-811-001 Standalone Memory Test Aborted Severity: Warning Explanation: Unable to Locate SMBIOS key "_SM_". Serviceable: No Internal Event: No Recoverable: No Severity: Warning...
  • Page 227 201-812-002 • 201-813-001 Serviceable: No 1. Perform the actions mentioned one at a time and try the test after each action. Recoverable: No 2. If the problem remains, contact your Automatically notify Support: No technical-service representative. 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds.
  • Page 228 201-813-002 • 201-814-001 3. Turn off the system and disconnect it from power. Date Message Added: 09/04/2012 Wait for 45 seconds. Reseat DIMM(s). Reconnect it Reviewed: 09/04/2012 to power. 4. Make sure that DSA and BIOS/uEFI are at the latest 201-814-000 Standalone Memory Test Aborted level.
  • Page 229 201-814-002 • 201-815-002 Severity: Warning 201-814-002 Standalone Memory Test Aborted Serviceable: No Explanation: Chipset Error: Can not disable Scubbing feature for CPU. Recoverable: No Internal Event: No Automatically notify Support: No Severity: Warning User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try Serviceable: No the test after each action.
  • Page 230 201-815-003 • 201-816-002 User response: Complete the following steps: 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it 1. Perform the actions mentioned one at a time and try to power. the test after each action.
  • Page 231 201-816-003 • 201-818-003 Date Message Added: 09/04/2012 201-818-001 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: Unable to Locate SMBIOS key "_SM_". Internal Event: No 201-816-003 Standalone Memory Test Aborted Severity: Warning Explanation: Program Error with Full Memory Menu Option Selection. Serviceable: No Internal Event: No Recoverable: No...
  • Page 232 201-819-000 • 201-819-003 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 233 201-820-000 • 201-821-000 4. Make sure that DSA and BIOS/uEFI are at the latest 201-820-002 Standalone Memory Test Aborted level. Explanation: Memory Upper limit is less than 16 Date Message Added: 09/04/2012 Mbytes. Reviewed: 09/04/2012 Internal Event: No Severity: Warning 201-820-000 Standalone Memory Test Aborted Serviceable: No Explanation: Memory Upper limit is less than 16...
  • Page 234 201-821-001 • 201-822-000 Severity: Warning User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try Serviceable: No the test after each action. Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3.
  • Page 235 201-822-001 • 201-824-001 3. Turn off the system and disconnect it from power. 201-822-003 Standalone Memory Test Aborted Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. Explanation: Invalid MTRR service request. 4. Make sure that DSA and BIOS/uEFI are at the latest Internal Event: No level.
  • Page 236 201-824-002 • 201-826-001 Internal Event: No Recoverable: No Severity: Warning Automatically notify Support: No Serviceable: No User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try Recoverable: No the test after each action. Automatically notify Support: No 2.
  • Page 237 201-826-002 • 201-827-001 2. If the problem remains, contact your 4. Make sure that DSA and BIOS/uEFI are at the latest technical-service representative. level. 3. Turn off the system and disconnect it from power. Date Message Added: 09/04/2012 Wait for 45 seconds. Reseat DIMM(s). Reconnect it Reviewed: 09/04/2012 to power.
  • Page 238 201-827-002 • 201-844-002 Severity: Warning 201-827-002 Standalone Memory Test Aborted Serviceable: No Explanation: BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation. Recoverable: No Internal Event: No Automatically notify Support: No Severity: Warning User response: Complete the following steps: 1.
  • Page 239 201-844-003 • 201-845-002 User response: Complete the following steps: 3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it 1. Perform the actions mentioned one at a time and try to power. the test after each action.
  • Page 240 201-845-003 • 201-859-003 Date Message Added: 09/04/2012 201-859-001 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: INVALID XSECSRAT type. Internal Event: No 201-845-003 Standalone Memory Test Aborted Severity: Warning Explanation: Chipset Error: Problem clearing MSR machine check control registers. Serviceable: No Internal Event: No Recoverable: No Severity: Warning...
  • Page 241 201-860-000 • 201-860-003 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 242 201-861-000 • 201-862-000 Date Message Added: 09/04/2012 201-861-002 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: No SRAT type 1 found. Internal Event: No 201-861-000 Standalone Memory Test Aborted Severity: Warning Explanation: No SRAT type 1 found. Serviceable: No Internal Event: No Recoverable: No Severity: Warning Automatically notify Support: No...
  • Page 243 201-862-001 • 201-863-000 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 244 201-863-001 • 201-864-001 Date Message Added: 09/04/2012 201-863-003 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: No IBMERROR key in OEM1 structure. Internal Event: No 201-863-001 Standalone Memory Test Aborted Severity: Warning Explanation: No IBMERROR key in OEM1 structure. Serviceable: No Internal Event: No Recoverable: No Severity: Warning...
  • Page 245 201-864-002 • 201-865-001 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 246 201-865-002 • 201-866-002 Date Message Added: 09/04/2012 201-866-000 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: EFI-SAL Invalid parameter from GetMemoryMap function. 201-865-002 Standalone Memory Test Aborted Internal Event: No Explanation: No XSECSRAT key in OEM0 structure. Severity: Warning Internal Event: No Serviceable: No Severity: Warning Recoverable: No...
  • Page 247 201-866-003 • 201-867-002 Severity: Warning 1. Perform the actions mentioned one at a time and try the test after each action. Serviceable: No 2. If the problem remains, contact your Recoverable: No technical-service representative. 3. Turn off the system and disconnect it from power. Automatically notify Support: No Wait for 45 seconds.
  • Page 248 201-867-003 • 201-868-003 4. Make sure that DSA and BIOS/uEFI are at the latest 201-868-001 Standalone Memory Test Aborted level. Explanation: EFI/SAL: Buffer allocated in Date Message Added: 09/04/2012 GetMemoryMap too small. Reviewed: 09/04/2012 Internal Event: No Severity: Warning 201-867-003 Standalone Memory Test Aborted Serviceable: No Explanation: EFI/SAL: Buffer not allocated.
  • Page 249 201-869-000 • 201-869-003 Severity: Warning User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try Serviceable: No the test after each action. Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3.
  • Page 250 201-870-000 • 201-871-000 3. Turn off the system and disconnect it from power. 201-870-002 Standalone Memory Test Aborted Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. Explanation: CPU Doamin in ACPI not valid. 4. Make sure that DSA and BIOS/uEFI are at the latest Internal Event: No level.
  • Page 251 201-871-001 • 201-877-000 Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3. Turn off the system and disconnect it from power. User response: Complete the following steps: Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
  • Page 252 201-877-001 • 201-878-001 4. Make sure that DSA and BIOS/uEFI are at the latest 201-877-003 Standalone Memory Test Aborted level. Explanation: BIOS: Sparing in Extended PCI reg. Date Message Added: 09/04/2012 must be OFF. Go to setup and disable sparing. Reviewed: 09/04/2012 Internal Event: No Severity: Warning...
  • Page 253 201-878-002 • 201-885-001 Severity: Warning User response: Complete the following steps: 1. Perform the actions mentioned one at a time and try Serviceable: No the test after each action. Recoverable: No 2. If the problem remains, contact your technical-service representative. Automatically notify Support: No 3.
  • Page 254 201-885-002 • 201-886-001 2. If the problem remains, contact your 3. Turn off the system and disconnect it from power. technical-service representative. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 3. Turn off the system and disconnect it from power. Wait for 45 seconds.
  • Page 255 201-886-002 • 201-899-003 Date Message Added: 09/04/2012 201-899-000 Standalone Memory Test Aborted Reviewed: 09/04/2012 Explanation: Memory Diagnostics Test Aborted by user. 201-886-002 Standalone Memory Test Aborted Internal Event: No Explanation: Memory Upper limit is less than 16 Severity: Warning Mbytes. Serviceable: No Internal Event: No Recoverable: No...
  • Page 256 201-901-000 • 201-901-003 Reviewed: 09/04/2012 6. Make sure that all DIMMs are enabled in the Configuration/Setup Utility program. 7. If failure remains, refer to "Troubleshooting by 201-901-000 Standalone Memory Test Failed symptom" in the system "Installation and Service Explanation: Memory Diagnostics Test Failed. Guide"...
  • Page 257 202-000-000 • 202-901-000 3. Turn off the system and disconnect it from power. Reviewed: 09/04/2012 Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power. 202-802-000 MemStr Test Aborted 4. Make sure that DSA and BIOS/uEFI are at the latest Explanation: Memory size is insufficient to run the level.
  • Page 258 202-902-000 • 409-800-000 Date Message Added: 09/04/2012 Recoverable: No Reviewed: 09/04/2012 Automatically notify Support: No Date Message Added: 09/03/2012 202-902-000 MemStr Test Failed Reviewed: 09/03/2012 Explanation: Memory size is insufficient to run the test. 409-004-000 Nvidia::DiagnosticServiceProvider::Query Internal Event: No Test Passed Severity: Error Explanation: Nvidia GPU Query test passed.
  • Page 259 A variety of Date Message Added: 09/03/2012 system issues can cause diagnostic failure. Reviewed: 09/03/2012 5. If the problem remains, contact your IBM technical-support representative. 409-805-000 Nvidia::DiagnosticServiceProvider::Matrix Date Message Added: 10/26/2012 Test Aborted Reviewed: 10/26/2012 Explanation: Nvidia GPU Matrix test was canceled.
  • Page 260 A variety of system issues can cause diagnostic failure. system issues can cause diagnostic failure. 5. If the problem remains, contact your IBM 5. If the problem remains, contact your IBM technical-support representative.
  • Page 261 215-801-000 • 215-901-000 Reviewed: 08/13/2012 215-803-000 Optical Drive Test Failed Explanation: Optical Drive Test Failed. Disk may be in 215-801-000 Optical Drive Test Aborted use by the operating system. Explanation: Optical Drive Test Aborted. Unable to Internal Event: No communicate with driver. Severity: Error Internal Event: No Serviceable: Yes...
  • Page 262 215-902-000 • 166-801-001 Serviceable: Yes User response: Complete the following steps: 1. Insert a new CD or DVD into the drive and wait for Recoverable: No 15 seconds for the media to be recognized. Rerun Automatically notify Support: No the test. 2.
  • Page 263 166-802-001 • 166-807-001 2. Make sure that DSA and BMC/IMM are at the latest 166-802-001 IMM I2C Test Aborted level. Explanation: Test cannot be completed for unknown Date Message Added: 11/12/2013 reason. Reviewed: 11/12/2013 Internal Event: No Severity: Warning 166-805-001 IMM I2C Test Aborted Serviceable: Yes Explanation: Invalid Command for given LUN.
  • Page 264 166-808-001 • 166-812-001 User response: Perform the actions mentioned one at 166-810-001 IMM I2C Test Aborted a time and try the test after each action: Explanation: Request data length invalid. 1. Turn off the system and disconnect it from power. Wait for 45 seconds.
  • Page 265 166-813-001 • 166-817-001 2. Make sure that DSA and BMC/IMM are at the latest Automatically notify Support: No level. User response: Perform the actions mentioned one at Date Message Added: 11/12/2013 a time and try the test after each action: 1.
  • Page 266 166-818-001 • 166-823-001 2. Make sure that DSA and BMC/IMM are at the latest 166-818-001 IMM I2C Test Aborted level. Explanation: Cannot execute duplicated request. Date Message Added: 11/12/2013 Internal Event: No Reviewed: 11/12/2013 Severity: Warning Serviceable: Yes 166-821-001 IMM I2C Test Aborted Recoverable: No Explanation: Command response could not be provided.
  • Page 267 166-824-001 • 166-906-001 Automatically notify Support: No 166-904-001 IMM I2C Test Failed User response: Perform the actions mentioned one at Explanation: IMM Indicates failure in LED bus (BUS a time and try the test after each action: 1. Turn off the system and disconnect it from power. Internal Event: No Wait for 45 seconds.
  • Page 268 166-907-001 • 264-902-000 Severity: Error Reviewed: 08/15/2012 Serviceable: Yes 264-901-000 Tape Test Failed Recoverable: No Explanation: An error was found in the tape alert log. Automatically notify Support: No Internal Event: No User response: Perform the actions mentioned one at a time and try the test after each action: Severity: Error 1.
  • Page 269 264-903-000 • 264-906-000 264-903-000 Tape Test Failed 264-905-000 Tape Test Failed Explanation: Tape Test Failed. Media is not detected. Explanation: Tape Test Failed. Software error: invalid request. Internal Event: No Internal Event: No Severity: Error Severity: Error Serviceable: Yes Serviceable: Yes Recoverable: No Recoverable: No Automatically notify Support: No...
  • Page 270 8. Run the test again. 9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the next corrective action. Date Message Added: 08/15/2012 Reviewed: 08/29/2012 264-907-000 Tape Test Failed Explanation: An error was found in the block address somewhere.
  • Page 271 Note: You can obtain a server update package from one of the following sources: v Download the server firmware update from the World Wide Web. v Contact your IBM service representative. To download the server firmware update package from the World Wide Web, complete the following steps: 1.
  • Page 272 Light path button IMM TPM physical System TPM physical presence jumper presence jumper CMOS clear jumper CMOS password jumper UEFI boot backup jumper 5. Move the jumper (JP3) from pins 1 and 2 to pins 2 and 3 to enable the UEFI recovery mode.
  • Page 273 22. If these recovery efforts fail, contact your IBM service support representative for support. In-band automated boot recovery method Note: Use this method if the BOARD LED on the light path diagnostics panel is lit and there is a log entry or Booting Backup Image is displayed on the firmware splash screen;...
  • Page 274 Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: 1.
  • Page 275 If the server does not start from the minimum configuration, see “Power-supply LEDs” on page 188 to replace the components in the minimum configuration one at a time until the problem is isolated. Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using.
  • Page 276 Because of the variety of hardware and software combinations that can encounter, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from IBM. The model number and serial number are located on the ID label on the front of the server as shown in the following illustration.
  • Page 277 Software versions and levels v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 365 for information about calling IBM for service. Chapter 3. Diagnostics...
  • Page 278 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 279 Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 280 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 281 The following table lists the part numbers for the server components. Table 6. Parts listing, Type 7912 CRU part CRU part number number Index Description (Tier 1) (Tier 2) Heat sink assembly, 95 W 90Y4967 Heat sink assembly, 130 W 46W2702 Memory, 16 GB dual-rank, 1.5 V, DDR3, 1866 MHz, RDIMM 46W0670...
  • Page 282 Table 6. Parts listing, Type 7912 (continued) CRU part CRU part number number Index Description (Tier 1) (Tier 2) Microprocessor, Intel Xeon E5-2640, 2.50 GHz, 15 MB, 1333 MHz, 81Y5166 95 W (6 core) Microprocessor, Intel Xeon E5-2650, 2.00 GHz, 20 MB, 1600 MHz, 81Y5167 95 W (8 core) Microprocessor, Intel Xeon E5-2660, 2.20 GHz, 20 MB, 1600 MHz,...
  • Page 283 Table 6. Parts listing, Type 7912 (continued) CRU part CRU part number number Index Description (Tier 1) (Tier 2) Microprocessor, Intel Xeon E5-2680 v2 2.8 GHz, 25 MB, 1866 MHz, 00Y2786 115 W (10 core) Microprocessor, Intel Xeon E5-2690 v2 3.0 GHz, 25 MB, 1866 MHz, 00Y2787 130 W (10 core) Microprocessor, Intel Xeon E5-2637 v2 3.5 GHz, 15 MB, 1866 MHz,...
  • Page 284 Table 6. Parts listing, Type 7912 (continued) CRU part CRU part number number Index Description (Tier 1) (Tier 2) Hard disk drive, 2.5-inch simple-swap, 500 GB 7.2 K 6 Gbps NL 81Y9739 SATA SFF Hard disk drive, 2.5-inch simple-swap, 1TB 7.2 K 6 Gbps NL SATA 81Y9743 Hard disk drive, 2.5-inch simple-swap, 600 GB 10 K 6 Gbps SAS G2 00AD108...
  • Page 285 IBM 6Gb performance optimized host bus adapter 46C8937 IBM 6Gb performance optimized host bus adapter 90Y4356 IBM 300 GB high IOPS MLC modular adapter 90Y4362 IBM 600 GB high IOPS MLC modular adapter 90Y4366 IBM 800 GB high IOPS MLC modular adapter...
  • Page 286 Note: The illustrations in this document might differ slightly from your hardware. Table 7. Parts listing, Type 7913 CRU part CRU part Index Description number number (Tier 1) (Tier 2) Power supply cage module 90Y4873 900 watt power supply 94Y8073 900 watt power supply 94Y8087 900 watt power supply...
  • Page 287 GPGPU enclosure components The following replaceable components are available for the GPGPU enclosure. Table 8. Parts listing, GPGPU enclosure CRU part CRU part Index Description number number (Tier 1) (Tier 2) Cable assembly, 4PM Mico SATA to 4x 520 mm for 1.8-inch simple-swap 90Y6257 Cable assembly, 2PM SATA 480 mm for 2.5-inch simple-swap 94Y7533...
  • Page 288 90Y6357 Cable, power graphics 8P-8P 90Y6360 Cable, Q6000 Power R1 00D9507 Structural parts Structural parts are not covered by the IBM Statement of Limited Warranty. Table 9. Structural parts, Types 7912 and 7913 Index Description Part number System-board tray cover...
  • Page 289 IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 290 IBM power cord part number Used in these countries and regions 39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire...
  • Page 291 IBM power cord part number Used in these countries and regions 39M5199 Japan 39M5226 India Chapter 4. Parts listing, System x iDataPlex dx360 M4 Types 7912 and 7913...
  • Page 292 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 293 Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 294 v Before you install optional devices, make sure that the server is working correctly. Start the server, and make sure that the operating system starts, if an operating system is installed, or that a 19990305 error code is displayed, indicating that an operating system was not found but the server is otherwise working correctly.
  • Page 295 and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.
  • Page 296 v Do not leave the device where others can handle and damage it. v While the device is still in its static-protective package, touch it to an unpainted metal part on the outside of the server for at least 2 seconds. This drains static electricity from the package and from your body.
  • Page 297 Removing and replacing consumable and structural parts Replacement of consumable and structural parts is your responsibility. If IBM installs a consumable or structural part at your request, you will be charged for the installation. Note: The illustrations in this document might differ slightly from your hardware.
  • Page 298 1. Make sure that the levers are in the open position before installing node into chassis 2. Slide the system-board tray into the chassis until it stops. 3. Close the two release latches inward. 4. Reconnect the cables to the front of the system-board tray. 5.
  • Page 299 System-board tray cover System-board tray 1. Lower the cover so that the pins at the rear of the cover slide down into the slots at the rear of the system-board tray. Before you close the cover, make sure that all components are installed and seated correctly, all internal cables are correctly routed, and you have not left loose tools or parts inside the system-board tray.
  • Page 300 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. Turn off the system-board tray and all attached devices (see “Turning off the system-board tray” on page 11). 3. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
  • Page 301 6. Reconnect cables to the power board on the system-board tray if they were disconnected. 7. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 279). Removing the 2U chassis fan-assembly top cover To remove the 2U chassis fan-assembly top cover, complete the following steps.
  • Page 302 1. Orient the cover over the rear of the chassis so that the retention tabs on the cover align with the tabs in the chassis. 2. Slide the cover onto the chassis until the cover-release buttons click into place. 3. Install the chassis in the rack (see “Installing the 2U chassis in a rack” on page 285).
  • Page 303 Installing the 2U chassis in a rack To install the 2U chassis in a rack, complete the following steps. 1. If you are installing a new chassis, install the power supply cage and fan assembly that you removed from the old chassis (see “Installing a power supply in a 2U chassis”...
  • Page 304 6. Reconnect power cords if necessary. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Note: The illustrations in this document might differ slightly from your hardware.
  • Page 305 SAS/SATA signal cable 6. Lift the air baffle out of the server. Attention: For proper cooling and airflow, replace all the air baffles before you turn on the server. Operating the server with any air baffle removed might damage server components. Installing the air baffle To install the air baffle, complete the following steps.
  • Page 306 Power cable Air baffle 3. Install the four screws of the air baffle. 4. Install the top cover (see “Installing the system-board tray cover” on page 280). 5. Install any system-board trays that you removed (see “Installing the system-board tray in a 2U chassis” on page 279). Attention: For proper cooling and airflow, replace all air baffles before you turn on the server.
  • Page 307 Removing the 2U chassis fan assembly To remove the 2U chassis fan assembly, complete the following steps. Fan assembly 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. If the chassis that contains the fan assembly is installed in a rack, remove it (see “Removing the 2U chassis from a rack”...
  • Page 308 The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 309 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 310 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 311 2. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 3. Turn off the server and peripheral devices and disconnect all power cords; then, remove the cover (see “Removing the system-board tray cover” on page 280).
  • Page 312 You must turn off the server before installing simple-swap drives in the server. Before you install a simple-swap hard disk drive, read the following information. For a list of supported hard disk drives, see http://www.ibm.com/systems/info/ x86servers/serverproven/compat/us/. v Locate the documentation that comes with the hard disk drive and follow those instructions in addition to the instructions in this chapter.
  • Page 313 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. Touch the static-protective package that contains the drive to any unpainted metal surface on the outside of the chassis or rack; then, remove the hard disk drive from the package.
  • Page 314 Removing the power cord from the rail with power cord mounting bracket To remove the power cord, complete the following steps. Mounting Plug plate mount Power cord Mounting mounting bracket post screws 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275.
  • Page 315 Installing the power cord to the rail with power cord mounting bracket To install the power cord, complete the following steps: Mounting Plug plate mount Power cord Mounting mounting bracket post screws 1. Grasp the end of the power cord with the plug mount molded onto it in your right hand.
  • Page 316 Removing the power cord from the rail without power cord mounting bracket To remove the power cord, complete the following steps. Power cords 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. Disconnect the power cord that you are working on from the PDU. 3.
  • Page 317 Installing the power cord to the rail without power cord mounting bracket To install the power cord, complete the following steps: Power cords 1. Install the power cord and cable tie. 2. Connect the power cord that you are working on to a PDU. Removing a simple-swap SAS/SATA drive cage To remove a simple-swap SAS/SATA drive cage, complete the following steps.
  • Page 318 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. Make a note of where the drives that you plan to remove are installed; then, remove them (see “Removing a simple-swap hard disk drive” on page 293). 3.
  • Page 319 Removing a power-supply paddle card from the tray To remove a power-supply paddle card from the tray, complete the following steps. Power-supply paddle card System-board tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2.
  • Page 320 Installing a power-supply paddle card in the tray To install a power-supply paddle card in the tray, complete the following steps. Power-supply paddle card System-board tray 1. Touch the static-protective package that contains the power-supply paddle card to any unpainted metal surface on the outside of the tray; then, remove the power-supply paddle card from the package.
  • Page 321 PCI riser-card assembly PCIe adapter Riser-card assembly connector System-board tray 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 275. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis”...
  • Page 322 PCI riser-card assembly PCIe adapter Riser-card assembly connector System-board tray 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 275. 2. Touch the static-protective package that contains the PCIe riser-card assembly to any unpainted metal surface on the outside of the system-board tray; then, remove the PCIe riser-card assembly from the package.
  • Page 323 Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section. v The server provides two PCI riser-card slots on the system board. For configuration information, see the ServeRAID documentation at http://www.ibm.com/supportportal/. Chapter 5. Removing and replacing server components...
  • Page 324 Installing an adapter in the system-board tray PCI riser-card assembly PCIe adapter To install an adapter to a PCI riser-card assembly, complete the following steps: 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 275. 2.
  • Page 325 To install an adapter in a PCI riser card, complete the following steps: 1. Read the safety information that begins on page vii and the “Installation guidelines” on page 275. 2. Turn off the system-board tray and peripheral devices and disconnect the power cords and all external cables, if necessary (see “Turning off the system-board tray”...
  • Page 326 Retention bracket Adapter Retention pin 9. Install retention pin and bracket into the GPGPU enclosure. 10. Connect cables to the power board on the system-board tray if necessary. 11. Install the GPGPU enclosure (see “Installing a GPGPU enclosure” on page 282).
  • Page 327 through so the adapter is held inside the retention clip. Make sure the adapter is mounted by the retention bracket. Press the adapter firmly into the PCI connector on the riser card. Retention bracket Adapter Retention clip 7. Connect the cables to the adapter. 8.
  • Page 328 (SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of supported memory modules for the server. – The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format.
  • Page 329 Blank = 1.5 V specified L = 1.35 V specified, 1.5 V operable Note: Values for these voltages are ‘specified’ which means the device characteristics such as timing are supported at this voltage. Values are ‘operable’ which means that the devices can be operated safely at this voltage.
  • Page 330 v The following table shows an example of the maximum amount of memory that you can install using ranked DIMMs: Table 10. Maximum memory installation using ranked DIMMs Number of DIMMs DIMM type DIMM size Total memory Single-rank UDIMMs 2 GB 32 GB Single-rank RDIMMs 2 GB...
  • Page 331 Microprocessor 1 CPU1 CPU2 Microprocessor 2 DIMM installation sequence Depending on the server model, the server may come with a minimum of one 2 GB or 4 GB DIMM installed in slot 1. When you install additional DIMMs, install them in the order shown in the following table to optimize system performance.
  • Page 332 The following diagram lists the DIMM connectors on each memory channel. Channel Microprocessor 2 Microprocessor 1 CPU2 CPU1 The following table shows the memory channel interface layout with the DIMM installation sequence for memory mirrored channel: Table 12. Memory channel interface layout Memory channel DIMM connector Channel 0...
  • Page 333 3. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 279). 4. Remove the system-board tray cover (see “Removing the system-board tray cover” on page 280). 5. Open the retaining clip on each end of the DIMM connector. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, open and close the clips gently.
  • Page 334 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
  • Page 335 2U chassis Power supply Release latch 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. If the chassis that contains the power supply is installed in an iDataPlex with the rail having the power cord retention feature, remove it off from the rack (see “Removing the 2U chassis from a rack”...
  • Page 336 Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/...
  • Page 337 Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 338 4. Carefully guide the power supply into the guides until the release latch clicks into place. 5. Install the chassis in the rack (see “Installing the 2U chassis in a rack” on page 285) if it had been already removed from the rack. 6.
  • Page 339 Installing a power supply cage in a 2U chassis To install the power supply cage in a 2U chassis, complete the following steps. 2U chassis Power supply cage Release latch 1. Insert the power supply cage into the rear of the chassis. 2.
  • Page 340 Installing the optional dual-port network adapter You can purchase a dual-port network adapter to add two additional network ports in the server. To order a dual-port network adapter option, contact your IBM marketing representative or authorized reseller. To install the network adapter, complete the following steps:...
  • Page 341 4. If a GPGPU enclosure is installed on the system-board tray, remove it (see “Removing a GPGPU enclosure” on page 281); otherwise, remove the system-board tray cover (see “Removing the system-board tray cover” on page 280). 5. Remove the PCI riser-card assembly (if installed) from PCI riser connector 2 (see “Removing a PCIe riser-card assembly from the system-board tray”...
  • Page 342 GPGPU enclosure” on page 282). Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 343 Removing a microprocessor and heat sink Attention: v Always use the microprocessor installation tool to remove a microprocessor. Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board. Any damage to the microprocessor sockets may require replacing the system board. v Microprocessors are to be removed only by trained technicians.
  • Page 344 3. Remove the cover (see “Removing the system-board tray cover” on page 280). 4. Locate the microprocessor to be removed (see “System-board internal connectors” on page 12). 5. Remove the heat sink: Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it.
  • Page 345 Handle Installation tool v If using Installation Tool B, 1 lift the interlock latch and hold it up while you 2 twist the microprocessor installation tool handle counterclockwise to the open position, and then release the interlock latch. The following illustration of the installation tool shows the location of the interlock latch and counterclockwise rotation of the handle before loading the microprocessor.
  • Page 346 microprocessor, and then lift the microprocessor out of the socket. Handle Installation tool Microprocessor d. Lift the microprocessor out of the socket. Installation tool Microprocessor 8. If you do not intend to install a microprocessor on the socket, install the socket cover that you removed in step 6 on page 333 on the microprocessor socket.
  • Page 347 Note: Be sure to use the installation tool that comes with your microprocessor installation tool assembly. v The server supports up to two multi-core microprocessors. See http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/ for a list of supported microprocessors. v The first microprocessor must always be installed in microprocessor socket 1 on the system board.
  • Page 348 Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. v To order an additional optional microprocessor, contact your IBM marketing representative or authorized reseller. There are two types of microprocessor installation tools. The tools are similar in...
  • Page 349 Microprocessor release lever Microprocessor release lever Microprocessor a. Identify which release lever is labeled as the first release lever to open and open it. b. Open the second release lever on the microprocessor socket. c. Open the microprocessor retainer. Attention: Do not touch the connectors on the microprocessor and the microprocessor socket.
  • Page 350 Installation tool Microprocessor Alignment pins d. Install the microprocessor using the following instructions for your installation tool. v If using Installation Tool A, twist the handle on the microprocessor tool assembly counterclockwise to the open position to insert the microprocessor into the socket, and lift the installation tool out of the socket.
  • Page 351 v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor. Touching the thermal material will contaminate it. 6. Remove the microprocessor socket cover, tape, or label from the surface of the microprocessor socket, if one is present.
  • Page 352 Attention: v Do not set down the heat sink after you remove the plastic cover. v Do not touch the thermal grease on the bottom of the heat sink after you remove the plastic cover. Touching the thermal grease will contaminate it. See “Thermal grease”...
  • Page 353 (FoD) keys after installing the new system-board tray. For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM Chapter 5. Removing and replacing server components...
  • Page 354 ToolsCenter or IBM Systems Director, see the IBM Features on Demand User’s Guide athttp://www.ibm.com/systems/x/fod/ under the Help section. 2. When you replace the system-board tray, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
  • Page 355 1. Read the safety information that begins on page vii and “Installation guidelines” on page 275. 2. If the system-board tray is installed in a chassis, remove it (see “Removing the system-board tray from a 2U chassis” on page 279). 3.
  • Page 356 Installing the system-board tray Notes: 1. When you reassemble the components in the system-board tray, be sure to route all cables carefully so that they are not exposed to excessive pressure. 2. When you replace the system-board tray, you must either update the server with the latest firmware or restore the pre-existing firmware from a diskette or CD image.
  • Page 357 System-board tray cover Heat sink DIMM Microprocessor PCI riser Power-supply assambly paddle card 3.5-inch simple-swap 2.5-inch backplate simple-swap System-board tray backplate 1.8-inch simple-swap backplate 3.5-inch simple-swap hard disk drive 3.5-inch filler panel Dual-port Dual-port network adapter network adapter (Optional) filler 2.5-inch simple-swap drive cage...
  • Page 358 10. Install the system-board tray cover (see “Installing the system-board tray cover” on page 280). 11. Install the system-board tray in the chassis (see “Installing the system-board tray in a 2U chassis” on page 279). 12. Push the power supplies back into the server. 13.
  • Page 359 The firmware for the server is periodically updated and is available for download from the IBM website. To check for the latest level of firmware, such as UEFI firmware, vital product data (VPD) code, device drivers, and integrated management module firmware, go to http://www.ibm.com/support/fixcentral/ .
  • Page 360 Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the server to access the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 358.
  • Page 361 Device drivers that are provided for your server model and detected hardware v Operating-system partition size and file-system type that are selectable during setup Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. ServerGuide features Features and functions can vary slightly with different versions of the ServerGuide program.
  • Page 362 When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
  • Page 363 Installing your operating system without using ServerGuide If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, go to http://www.ibm.com/ supportportal/ to download the latest operating-system installation instructions from the IBM website.
  • Page 364 – Product Data Select this choice to view the system-board identifier, the revision level or issue date of the firmware, the integrated management module and diagnostics code, and the version and date. This choice is on the full Setup utility menu only. v System Settings Select this choice to view or change the server component settings.
  • Page 365 - Network Configuration Select this choice to view the system management network interface port, the IMM2 MAC address, the current IMM2 IP address, and host name; define the static IMM2 IP address, subnet mask, and gateway address, specify whether to use the static IP address or have DHCP assign the IMM2 IP address, save the network changes, and reset the IMM2.
  • Page 366 Important: If the system-error LED on the front of the server is lit but there are no other error indications, clear the IMM2 system-event log. Also, after you complete a repair or correct an error, clear the IMM2 system-event log to turn off the system-error LED on the front of the server.
  • Page 367 Passwords From the User Security menu choice, you can set, change, and delete a power-on password and an administrator password. The User Security choice is on the full Setup utility menu only. If you set only a power-on password, you must type the power-on password to complete the system startup and to have access to the full Setup utility menu.
  • Page 368 Light path button IMM TPM physical System TPM physical presence jumper presence jumper CMOS clear jumper CMOS password jumper UEFI boot backup jumper Attention: Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. See the safety information that begins on page vii.
  • Page 369 IMM2 standard firmware and then use the remote presence upgrade option to upgrade to IMM2 premium firmware. For more information about the IMM2, see the Integrated Management Module II User's Guide at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=MIGR- 5086346. The IMM2 supports the following basic systems-management features: v Environmental monitor with fan speed control for temperature, voltages, fan failure, and power supply failure.
  • Page 370 v System-event log (SEL). v ROM-based IMM2 firmware flash updates. v Auto Boot Failure Recovery (ABR). v Nonmaskable interrupt (NMI) detection and reporting. v Automatic Server Restart (ASR) when POST is not complete or the operating system hangs and the operating system watchdog timer times-out. The IMM2 might be configured to watch for the operating system watchdog timer and reboot the system after a timeout, if the ASR feature is enabled.
  • Page 371 Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the Integrated Management Module II (IMM2). When the optional IBM Integrated Management Module Advanced Upgrade is installed in the server, it activates the remote presence functions.
  • Page 372 For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Director, see the IBM System x Features on Demand User’s Guide at http://www.ibm.com/systems/x/fod/under the Help section.
  • Page 373 You do not have to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. To find device drivers and information about configuring the Ethernet controllers, go to http://www.ibm.com/supportportal/. Chapter 6. Configuration information and instructions...
  • Page 374 In addition, you can download an LSI command-line configuration program from http://www.ibm.com/supportportal/. When you are using the LSI Configuration Utility program to configure and manage arrays, consider the following information:...
  • Page 375 2. When the prompt <F1 Setup> is displayed, press F1. If you have set an administrator password, you are prompted to type the password. 3. Select System Settings → Network or Storage depending on the type of your adapters. Note: Select System Settings → Adapters and UEFI drivers for UEFI 2.0 (and prior) compliant adapters and drivers installed in the server.
  • Page 376 Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
  • Page 377 The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the UUID, go to http://www.ibm.com/supportportal/.
  • Page 378 IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See “IBM Advanced Settings Utility program” on page 358 or the Advanced Settings Utility Users Guide for more details.
  • Page 379 The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, go to http://www.ibm.com/supportportal/.
  • Page 380 Where: <m/t_model> The server machine type and model number. Type mtm xxxxyyy, where xxxx is the machine type and yyy is the server model number. < system model> The system model. Type system yyyyyyy, where yyyyyyy is the product identifier such as x3550M3. <s/n>...
  • Page 381 The KCS access method uses the IPMI/KCS interface. This method requires that the IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details.
  • Page 382 From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 4. Restart the server. System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 383 If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
  • Page 384 You can find service information for IBM systems and optional devices at http://www.ibm.com/supportportal/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
  • Page 385 The materials at those websites are not part of the materials for this IBM product, and use of those websites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 386 IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
  • Page 387 If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
  • Page 388 In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
  • Page 389 EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
  • Page 390 914-499-1900 Der verantwortliche Ansprechpartner des Herstellers in der EU ist: IBM Deutschland Technical Regulations, Department M456 IBM-Allee 1, 71137 Ehningen, Germany Telephone: +49 7032 15-2937 Email: tjahn@de.ibm.com Generelle Informationen: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse A.
  • Page 391 This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B.
  • Page 392 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 393 Nx boot failure 255 DSA log 16, 17 ServerGuide Setup and Installation CD 341 dual-port network adapter Setup utility 341 installing 322 configuration programs removing 321 LSI Configuration Utility 342 Dynamic System Analysis 1 configuring with ServerGuide 344 © Copyright IBM Corp. 2013...
  • Page 394 365 LED 9 Ethernet connection LED 9 Ethernet connector 9 Ethernet controller configuration 342 IBM Advanced Settings Utility program event log 16 overview 358 event log, POST 16 IBM Support Line 366 event log, system 16 IBM Systems Director...
  • Page 395 installing (continued) Licenses and Attributions Documents 5 fan assembly light path diagnostics 1, 187 2U chassis 290 Linux license agreement 5 GPGPU enclosure 282, 324 LSI Configuration Utility program heat sink 328, 334 starting 356 memory 310 using 356 microprocessor 328 PCI riser-card assembly 303 power cord 297, 299 power supply...
  • Page 396 problems (continued) power 180, 256 particulate contamination 7, 369 serial port 185 parts listing 261, 263 software 187 parts, consumable 270 undetermined 257 parts, structural 270 USB port 187 password 349 video 176, 187 administrator 349 public services network, use in 370 power-on 349 public telecommunications network, connection to 370 password, power-on...
  • Page 397 Setup utility 345 UpdateXpress 2, 341 statements and notices 6 updating structural parts 270 firmware 341 support, website 365 IBM Systems Director 358 switches server firmware 329 system board 13 Systems Director, IBM 358 system error LED, front 9 connector 9...
  • Page 398 utility, Setup 342 video connector front 9 video problems 176 viewing event log 17 VMware Hypervisor support 342 Wake on LAN feature 10 warranty 5 website publication ordering 365 support 365 support line, telephone numbers 366 UEFI flash diskette 253 System x iDataPlex dx360 M4 Types 7912 and 7913: Problem Determination and Service Guide...
  • Page 400 Part Number: 46W8218 Printed in USA (1P) P/N: 46W8218...

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System x idataplex dx360 m4 7913

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