Mitsubishi MELSEC-Q Series User Manual page 431

9 TROUBLE SHOOTING
Symptom
Address is not notified.
E-mail is not sent.
Event is not notified.
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(7) Troubleshooting on e-mail
Check point
The address notification setting is not correct.
• Check whether e-mail can be sent to the
specified destination with a commercial e-
mail software.
• Check whether a file can be transferred to
the specified destination with commercial
FTP client software.
When "Notify the global IP address obtained
from the router" was selected in the address
notification setting, the router does not
support UPnP.
The e-mail setting is not correct.
Check whether e-mail can be sent to the
specified destination with commercial e-mail
software.
The e-mail account is not correct.
The programmable controller CPU has been
powered on right after powered off.
The mail server of the Internet service
provider requires POP authentication at e-
mail transmission. (POP before SMTP) ( )
Contact the Internet service provider for the
above.
The access target CPU setting is not correct.
The event setting is not correct.
• Check whether e-mail can be sent to the
specified destination with commercial e-
mail software.
• Check whether a file can be transferred to
the specified destination with commercial
FTP client software.
Corrective action
• Check the address notification setting.
(Refer to Section 6.9.2)
• Contact the Internet service provider.
• Contact the administrator of the FTP
server.
• Use a UPnP-enabled router.
• Select "Notify the following HTTP port
number" in the address notification setting.
(Refer to Section 6.9.2.)
• Check the e-mail setting (period, colon,
etc.). (Refer to Section 6.6.3)
• Contact the Internet service provider.
• Check the e-mail account assigned by the
Internet service provider.
• Power on the programmable controller a
few minutes after power-off.
• In the option setting of the e-mail setting,
mark "POP before SMTP" check box and
set the POP server name.
(Refer to Section 6.6.3.)
• Check the access target CPU setting.
(Refer to Section 4.6.7)
• Check the event setting (condition, etc.).
(Refer to Section 6.5.3)
• Contact the Internet service provider.
• Contact the administrator of the FTP
server.
MELSEC-Q
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