Mitsubishi MELSEC-Q Series User Manual page 428

9 TROUBLE SHOOTING
Symptom
Web screen is not
displayed. (Sounds are
not replayed.)
Web screen is not
displayed properly.
Administrative menu
screen is not displayed.
Devices are not
monitored. (Display data
are improper.)
Tags are not monitored.
(Display data are
improper.)
Monitoring stops during
monitor operation.
9 - 3
(3) Troubleshooting on monitor display
Check point
The Web server module is not connected to
the network correctly.
The Microsoft R Internet Explorer is not the
version specified in the manual.
The Java VM is not the version specified in
the manual.
The Web server module does not support the
Java VM being used.
Setting was made to use "Socks" in the
Proxy Settings of Internet Explorer.
The personal computer has any problem.
Check if another Web site is displayed
correctly or not.
The display setting of the personal computer
is not proper.
The Compact Flash card formatted on
Windows R has been set in the Web server
module.
The account with administrator authority
(user name/password) is not correct.
The access target CPU setting is not correct.
The access target CPU setting is not correct.
Tag setting is not correct.
Correct connection has not been established.
TM
Microsoft R InterDev 6.0 (Visual Studio 6.0)
has been installed.
Corrective action
• Check the module status and network
connection status of the Web server
module. (Refer to (1), (2) in this section.)
• Restart the Web browser.
• Check the browser.
(Refer to Section 3.1.)
• Check the version of the Java VM.
(Refer to Section 3.1.)
• Check the serial No. of the Web server
module to see whether it supports the Java
VM being used. (Refer to Appendix 5.1.)
• Make setting not to use "Socks" in the
Proxy Settings of Internet Explorer.
• Replace the personal computer.
• Update the Web browser.
• Install the OS again.
• Change the Hardware accelerator setting of
the display setting.
(Adjust the Hardware accelerator setting in
detailed settings on the <<Settings>> tab of
"Display Properties" on Microsoft
Windows R .)
• Recover the Compact Flash card according
to its manual.
• Use the correct account with administrator
authority. (Refer to Section 4.6.5)
• Check the access target CPU setting.
(Refer to Section 4.6.7)
• Check the access target CPU setting.
(Refer to Section 4.6.7)
• Check the tag setting. (Refer to Section
6.3.3)
• Select the displayed monitor screen again
and monitor the system.
• Restart the Web browser and monitor the
system.
• Re-examine the cable connection.
• From [Tools] - [Options] on Microsoft
InterDevTM 6.0, open the Option dialog
box, select [Debugger] - [General], and
unmark the "Attach to execution program of
this machine" setting in the Java items.
• When Microsoft
R InterDevTM 6.0 has
already been uninstalled, reinstall it and
perform the above operation.
MELSEC-Q
R
R
9 - 3