Warranty; Introduction; Warranty Service - Inspur NF8260M5 User Manual

13 Warranty

13.1 Introduction

Inspur warrants that all Inspur-branded hardware products shall provide a period of three (3)
year warranty. This document describes Warranty Service, including a detailed description
of service-level.
The warranty terms and conditions may vary by country, and some services and/or parts
may not be available in all countries. For more information about warranty services in your
country, contact Inspur technical support or Inspur local office.

13.2 Warranty Service

13.2.1 Service Overview
Table 13-1
Type
Remote Services
RMA Services
13.2.2 Warranty Service Terms & Conditions
i. Remote Services
Inspur provides 24x7 remote service through Hotline, E-mail and Website. Through
Hotline and E-mail Services, Inspur engineer helps customers determine the cause of the
malfunction and provide solution. Website service provides a number of resources to help
customers resolve problems, and learn about our products, such as product manuals, drivers
and Firmware.
Below is how to obtain our remote service:
Table 13-2
Type
Hotline
E-mail
Website
Description
1-844-860-0011(English)
1-646-517-4966(English)
86-800-860-0011(Chinese)
serversupport@inspur.com
http://en.inspur.com/
Duration
3 years
3 years
Warranty
Response time
Within 2hrs
Within 2hrs
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