Warranty; Introduction; Warranty Service - Inspur NF5888M5 User Manual

14 Warranty

14.1 Introduction

Inspur warrants that all Inspur-branded hardware products shall provide a period of three (3)
year warranty. This document describes Warranty Service, including a detailed description
of service-level.
The warranty terms and conditions may vary by country, and some services and/or parts
may not be available in all countries. For more information about warranty services in your
country, contact Inspur technical support or Inspur local office.

14.2 Warranty service

14.2.1 Service overview
Type
Remote Services
RMA Services
14.2.2 Warranty service terms & conditions
i. Remote services
Inspur provides 24x7 remote service through Hotline, E-mail and Website. Through
Hotline and E-mail Services, Inspur engineer helps customers determine the cause of the
malfunction and provide solution. Website service provides a number of resources to help
customers resolve problems, and learn about our products, such as product manuals, drivers
and Firmware.
Below is how to obtain our remote service:
Type
Hotline
E-mail
Website
ii. RMA services
Customers could return defective parts to the designated Inspur site after submitting a
service request. Inspur may, at its discretion, repair or replace the defective parts. Repair or
Description
1-844-860-0011(English)
1-646-517-4966(English)
86-800-860-0011(Chinese)
serversupport@inspur.com
http://en.inspur.com/
Battery Replacement
Duration
3 years
3 years
Response time
Within 2hrs
Within 2hrs
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