Warranty; Warranty Service - Inspur NF5280M6 User Manual

9 Warranty

Inspur warrants that all Inspur-branded hardware products shall be free from
material malfunctioning and material defects under conditions of normal use for a
period of three (3) years from the Date of Invoice.
Service offerings may vary by geographic region. Please contact your Inspur
representative to identify service levels and needs for your regions.

9.1 Warranty Service

Remote Technical Support
Inspur warranty service includes 24/7 remote technical support and 3 years parts
replacement throughout the warranty period. Warranty Service are Advance
Replacement Service in the first year and Standard Replacement Service in the
second and third years.
Table 9-1 Warranty Service Type and Duration
Type
Remote Technical Support
RMA Services
The 24/7 remote technical support can be obtained through hotline, e-mail, and
Service Portal* 1
customers diagnose the cause of malfunction and provide solution. Service Portal*
provides access to firmware, customized update files, and related manuals for
Inspur products. Customer may also access the Service Portal*
Material Authorization (RMA) for parts replacement or repair.
Information needed when requesting for support:
•
Contact name, phone number, e-mail address
•
System Serial Number, Part Number, Model and location (address) of the product
needing service
•
Detailed description of problem, logs (sel and blackbox, and any other related logs
from OS), screenshot of issue, pictures of damaged/questions parts, etc.
. Through hotline and e-mail support, Inspur engineers help
Duration
3 years
3 years
79
to submit Return
1
1