Telephone Support; Servpak Support - Proxim ORiNOCO AP-8000 User Manual

Technical Services and Support

Telephone Support

Given below are the Proxim's technical support contact details.
USA & Canada Customers
Call Technical Support: Phone: +1 408-383-7700
APAC Customers
Call Technical Support: Phone: +91 40 23115490
International Customers
Call Technical Support: Phone: +1 408-383-7700

ServPak Support

To provide even greater investment protection, Proxim Wireless offers a cost-effective support program called ServPak.
ServPak is a program of enhanced service support options that can be purchased as a bundle or individually, tailored to
meet your specific needs. Whether your requirement is round the clock technical support or advance replacement
service, we are confident that the level of support provided in every service in our portfolio will exceed your expectations.
• Advanced Replacement of Hardware: Can you afford to be down in the event of a hardware failure? Our
guaranteed turnaround time for return to factory repair is 30 days or less. Those customers who purchase this service
are entitled to advance replacement of refurbished or new hardware guaranteed to be shipped out by the Next
Business Day. Hardware is shipped Monday – Friday, 8:00 AM – 2:00 PM (PST).
• Extended Warranty: Extend the life of your networking investment by adding 1, 2, or 3 years to your products
standard warranty. This service coverage provides unlimited repair of your Proxim hardware for the life of the service
contract. The cost of an extended warranty is far less than the cost of a repair providing a sensible return on your
investment.
• 7x24x365 Technical Support: This service provides unlimited, direct access to Proxim's world-class Tier 3 technical
support engineers 24 hours a day, 7 days a week, 365 days a year including Holidays. Customers who purchase this
service can rest assured that their call for technical assistance will be answered and a case opened immediately to
document the problem, troubleshoot, identify the solution and resolve the incident in a timely manner or refer to an
escalation manager for closure.
• 8x5 Technical Support: This service provides unlimited, direct access to Proxim's world-class technical support 8
hours a day, 5 days a week from 8:00 AM - 5:00 PM (PST(US)). Technical Support is available at no charge for the
first 90 days from the purchase date. Beyond this period, a ServPak support agreement will be required for technical
support. Self-help will be made available by accessing Proxim's extensive eService knowledgebase.
• Software Maintenance: It's important to maintain and enhance security and performance of wireless equipment and
Proxim makes this easy by providing a Software Maintenance program that enables customers to access new
features and functionality, rich software upgrades and updates. Customers will also have full access to Proxim's vast
knowledgebase of technical bulletins, white papers and troubleshooting documents.
• Priority Queuing Phone Support: This service provides customers with a one hour response time for technical
phone support. There is no waiting in line for those urgent calls for technical support.
Toll Free: 866-674-6626
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
Hours: 9:00 AM to 6:00 P.M. Monday - Friday, IST (UTC/GMT +5:30 hrs)
Hours: 6:00 AM to 6:00 P.M. Monday - Friday, Pacific Time
AP-8000 User Guide
175