D Technical Services And Support; Obtaining Technical Service And Support; Support Options; Proxim Eservice Web Site Support - Proxim ORiNOCO AP-8000 User Manual

Technical Services and Support

Obtaining Technical Service and Support

If you are having trouble using the Proxim product, please read this manual and the additional documentation provided
with your product. If you require additional support to resolve your issue, please be ready to provide the following
information before you contact Proxim's Technical Services:
• Product information
– Part number of suspected faulty unit
– Serial number of suspected faulty unit
• Trouble/error information
– Trouble/symptom being experienced
– Activities completed to confirm fault
– Network information (what kind of network are you using?)
– Circumstances that preceded or led up to the error
– Message or alarms viewed
– Steps taken to reproduce the problem
• ServPak information (if a Servpak customer):
– ServPak account number
• Registration information
– If the product is not registered, date when you purchased the product
– If the product is not registered, location where you purchased the product
NOTE: Technical Support is free for the first 90 days from the date of purchase.

Support Options

Proxim eService Web site Support

The Proxim eService Web site is available 7x24x365 at http://support.proxim.com.
On the Proxim eService Web site, you can access the following services:
• New Product Registration: Register your product to gain access to technical updates, software downloads, and free
technical support for the first 90 days from receipt of hardware purchase.
• Open a Ticket or RMA: Open a ticket or RMA
• Search Knowledgebase: Locate white papers, software upgrades, and technical information.
• ServPak Support: Learn more about Proxim's ServPak global support service options.
• Your Stuff: Track status of your tickets or RMAs and receive product update notifications.
• Provide Feedback: Submit suggestions or other types of feedback.
• Customer Survey: Submit an online Customer Survey response.
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