Troubleshooting; Common Issues; Connectivity Issues - Proxim ORiNOCO AP-8000 User Manual

Troubleshooting

Troubleshooting

Common Issues

Listed below are the common issues encountered while using the AP device:
• IP Addressing - The most common installation problems relate to IP addressing. For example, without the TFTP
server IP Address, you will not be able to download a new AP Image to the AP. Since IP Address management is
fundamental, we suggest you to create a chart to document and validate the IP addresses for your system.
• Change Default IP Address setting from Static to Dynamic: The default IP address for the AP is 169.254.128.132.
If you want to receive the IP address from an active DHCP server available in your network, then set the device IP
address type to Dynamic from the ScanTool. The IP address assigned to the unit can be identified from the ScanTool
window.
• Lost or Forgot AP Password: If you have lost or forgotten the AP password then you will need to reset the AP
default values. The
settings, but does not change the current AP Image.
• Unable to locate AP on the Network: If you have trouble in locating your AP on the network, connect to the unit
directly using the serial interface. See
names.
• ScanTool does not work over Routers. You must be connected to the same subnet/physical LAN segment to use
ScanTool. Note that ScanTool also works over the wireless interface; you can run it on a wireless client connected to
the target AP or an AP connected to the same LAN segment/subnet.
NOTE: If none of the above suggested solution solve the problem, use
Bootloader.

Connectivity Issues

Connectivity issues include any problem that prevents you from powering up or connecting to the AP.
AP Unit Does Not Boot - No LED Activity
1. Make sure your power source is operating.
2. Make sure all cables are connected to the AP correctly.
3. If you are using Gigabit Ethernet PoE, make sure you are using a Category 5/Category 6, foiled, twisted pair cable to
power the AP.
Serial Link Does Not Work
1. Make sure you are using a standard, straight-through, 9-pin serial cable.
2. Double-check the physical network connections.
3. Make sure your PC terminal program (such as HyperTerminal) is active and configured to the following values:
– Com Port: COM1, COM2 and so on, depending on your computer
– Baud Rate: 115200; Data bits: 8; Stop bits: 1; Flow Control: None; Parity: None
– Line Feeds with Carriage Returns
(In HyperTerminal select: File > Properties > Settings > ASCII Setup > Send Line Ends with Line Feeds)
Ethernet Link Does Not Work
1. Double-check the physical network connections. Use a known-good unit to make sure the network connection is
present. Once you have the AP IP address, you can use the "Ping" command over Ethernet to test the IP address. If
the AP responds to the Ping, then the Ethernet Interface is working properly.
Soft Reset to Factory Defaults
Using CLI to Manage the Access Point
and Hard Reset to Factory Defaults
Forced Reload
AP-8000 User Guide
procedures reset configuration
for CLI command syntax and parameter
to load the image again from the
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