Veripos Online Support (Voss); Enabling The Equipment For Use - Veripos LD6 Operation Manual

1.6 VERIPOS online support (VOSS)

VERIPOS have an online customer support system called VOSS (VERIPOS online support
system).
VERIPOS recommend users to frequently view the announcements made on this system.
VOSS includes a facility for raising fault tickets which are then automatically submitted to
the VERIPOS Helpdesk.
The VOSS URL is:
VOSS has comprehensive help and assistance that provides:
•
Updates on VERIPOS service availability and notifications
•
Knowledge base
•
Trouble-shooter
•
Downloads
•
Online fault reporting.

1.7 Enabling the equipment for use

Access to VERIPOS Correction Services requires a valid subscription before they can be
activated on the LD6.
To activate VERIPOS services on the LD6, the user must send a service activation request
(containing the unit User Code, Vessel Name, SAL number and services required) to the
VERIPOS Helpdesk. Once processed, the activation will then be sent via L-band satellite to
the unit. Upon activation, the unit will start using VERIPOS services.
When not required, some service agreements may allow for deactivation of the service.
To use VERIPOS services a contract between the users' company and VERIPOS must be in
place. VERIPOS refers to this as a Service Access License (SAL).
To avoid delays, users should record and provide the SAL number associated with the
VERIPOS equipment.
The Helpdesk are unable to activate any equipment unless an active SAL exists.
LD6 (Version 8 & Version 50) Operations Manual
https://help.veripos.com
NOTE
Introduction
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