Automatic Call Distribution; Configuration Of Meridian Mail Outcalling Timers - Nortel Meridian 1 Planning And Installation Manual

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Automatic Call Distribution

Configuration of Meridian Mail outcalling timers

553-3021-209 Standard 1.00
Appendix A – General information for the United Kingdom
Overlay 23
Prompt
OBTN
Note: You must include the necessary configuration for Euro-ISDN PRI
trunks.
Set the timers requiring entries through the Meridian Mail admin terminal.
The first step is to Logon to the system and go into 1 User Administration.
From here, go into 2 View / Modify User and press F9. The next step is to
enter the Mailbox number and press return. Then press F8 to review the
outcalling program.
The following table is now displayed on the screen:
Busy Retry limit:
No Answer Retry Limit:
Answer Retry Limit:
Note: Do not set the figures on the right of the table lower than 3.
For the AMIS and Networking timers:
Return to the main screen and press 3 Voice Admin. From here 4 Outcalling
Admin and 1 outcalling Options. Use the down arrow key until the following
table appears:
Busy Retry limit:
No Answer Retry Limit:
Answer Retry Limit:
Note: Do not set the figures on the right of the table lower than 3.
July 1999
Response Description
ALL No observation tone given
3 Retry Interval (hh:mm)
10 Retry Interval (hh:mm)
1 Retry Interval (hh:mm)
3 Retry Interval (hh:mm)
10 Retry Interval (hh:mm)
1 Retry Interval (hh:mm)
3
3
3
3
3
3