Creating And Collecting Logs - HP Open View Installation And Maintenance Manual

Replacing and Configuring Appliance Components

Creating and collecting logs

If you need to replace an appliance component, the CASA support team may ask you to create
and collect the appliance software logs. To do this, you must have network access to the
appliance from either a customer workstation or your laptop. If you connect your laptop to the
appliance node using a crossover Ethernet cable, ensure that your laptop has an IP address on
the same subnet as the appliance nodes.
The CASA support team may also ask you to create a backup of the appliance configuration.
Refer to
Appliance System Administrator's Guide for more information.
Note:
To create the logs:
1. Log in to sanosadmin on the appliance node and enter:
2. Repeat step 1 on the peer node.
To collect the logs:
1. From the desktop of your laptop or a customer workstation, click Start > Run.
2. Enter the appliance node's IP address in the Open box using the following format:
3. Log in to the appliance node as follows:
Note:
4. Open the logs folder.
5. Copy only the ZIP file from the logs folder to your laptop or a customer workstation.
6. Repeat step 1 through step 5 on the peer node.
7. E–mail the logs to the CASA support team (support_team@hp.com) or contact the CASA
100
"Backing Up and Restoring
For Windows 95/98 workstations, you must log in to the workstation as the administrator.
getlogs
The Run dialog box opens.
\\<ipaddress of appliance node>\C$
The login window opens.
User name—administrator
Password—[D15K]
The folders on the c:\ drive are displayed.
Win95/98 workstations prompt for the password only. Use the password listed above.
support team to set up FTP access.
Files" in the HP OpenView Continuous Access Storage
Continuous Access Storage Appliance Installation and Maintenance Guide