HP P2000 G3 MSA System
Event Descriptions Reference Guide
Part number: 591224-005
First edition: February 2012

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    HP P2000 G3 MSA System Event Descriptions Reference Guide Part number: 591224-005 First edition: February 2012...

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    U.S. Government under vendor’s standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.

  • Page 3: Table Of Contents

    HP technical support ........

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    Contents...

  • Page 5: About This Guide

    About this guide This guide describes events that the HP P2000 G3 MSA System may report and recommended actions to take in response to those events. It also gives more details for troubleshooting leftover disks, using the scrub utility, and warnings for usage of the trust command.

  • Page 6: Document Conventions And Symbols

    Provides additional information. TIP: Provides helpful hints and shortcuts. HP technical support Telephone numbers for worldwide technical support are listed on the HP support web site: http://www.hp.com/support/. Collect the following information before calling: • Technical support registration number (if applicable) •...

  • Page 7: Product Warranties

    For information about HP product warranties, see the warranty information website: http://www.hp.com/go/storagewarranty Subscription service HP strongly recommends that customers sign up online using the Subscriber’s choice web site: http://www.hp.com/go/e-updates. • Subscribing to this service provides you with e-mail updates on the latest product enhancements, newest versions of drivers, and firmware documentation updates as well as instant access to numerous other product resources.

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    About this guide...

  • Page 9: Event Descriptions

    This guide lists events by event code and severity, where the most severe form of an event is described first. Events are listed in the following format. Events that do not apply to P2000 G3 MSA System products are not listed.

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    Event descriptions Warning If the indicated vdisk is RAID 6, it is operating with degraded health due to the failure of two disks. If the indicated vdisk is not RAID 6, it is operating with degraded health due to the failure of one disk. The vdisk is online but cannot tolerate another disk failure.

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    55, 58, or 412. Follow the recommended action for that event. Info. Vdisk reconstruction succeeded. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. A rescan has completed. Recommended actions • No action is required. Info. Storage Controller firmware update has completed. Recommended actions • No action is required. Error Vdisk verification completed. Errors were found but not corrected. Recommended actions • Perform a vdisk scrub to find and correct the errors. Warning Vdisk verification did not complete because of an internally detected condition such as a failed disk.

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    Check that there is a module or blank plate in every module slot in the enclosure. • If none of the above explanations apply, replace the controller module that reported the error. When the problem is fixed, event 47 is logged. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error The sensors monitored a temperature or voltage in the failure range. Recommended actions • Check that the storage system’s fans are running. • Check that the ambient temperature is not too warm. The enclosure operating range is 5–40 C (41...

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    SMART events, replace the disks one at a time and allow reconstruction to complete after each disk is replaced. Info. A controller has powered up or restarted. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error A disk drive detected a serious error, such as a parity error or disk hardware failure. Recommended actions • Replace the failed disk. Warning A disk drive reset itself due to an internal logic error. Recommended actions • The first time this event is logged with Warning severity, if the indicated disk is not running the latest firmware, update the disk firmware.

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    Recommended actions • If you have just performed a firmware update and your system requires special configuration settings, you must make those configuration changes before your system will operate as before. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The cache was initialized as a result of power up or failover. Recommended actions • No action is required. Warning The controller could not use an assigned spare for a vdisk because the spare’s capacity is too small. This occurs when a disk in the vdisk fails, there is no dedicated spare available and all global spares are too small or;...

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    WWNs are determined by serial number. Recommended actions • Remove one of the controller modules and insert a replacement, then return the removed module to be reprogrammed. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Pending configuration changes that take effect at startup were ignored because customer data might be present in cache. Recommended actions • If the requested configuration changes did not occur, make the changes again and then use a user-interface command to shut down or restart the controller. Info.

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    56, closely followed by event 71; the failover indicates that the restart did not succeed. 1 18 Info. Cache parameters have been changed for the indicated volume. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning The controller has detected an invalid disk dual-port connection. This event indicates that a controller host port is connected to an expansion port instead of to a port on a host or a switch. Recommended actions • Disconnect the host port and expansion port from each other and connect them to the proper devices. Warning Errors detected on the indicated disk channel have caused the controller to mark the channel as degraded.

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    New firmware has been loaded on the Management Controller (MC). Recommended actions • No action is required. Info. New loader firmware has been loaded on the Management Controller (MC). Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning The Management Controller has been restarted from the Storage Controller for the purpose of error recovery. Recommended actions • See the recommended actions for event 152, which is logged at approximately the same time. Info. The Management Controller has been restarted from the Storage Controller in a normal case, such as when initiated by a user.

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    A diagnostic test at controller bootup detected an abnormal operation, which might require a power cycle to correct. Recommended actions See “Resources for diagnosing and resolving problems” in the SMU help for the System Events panel, • or the CLI help for the show events command. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error The indicated SES alert condition was detected in the indicated enclosure. This event is logged as Error severity when one of the power supplies in an enclosure has no power supplied to it or when a hardware failure is detected. Recommended actions •...

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    If the problem is not outside of the storage system, replace the controller module that logged this event. Info. The error statistics for the indicated disk have been reset. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Cache data were purged for the indicated missing volume. Recommended actions • No action is required. Info. One or more configuration parameters associated with the Management Controller have been changed, such as configuration for SNMP, SMI-S, email notification, and system strings (system name, system location, etc.).

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    (such as event 39, 40, 168, 307, 469, 476, or 477); see the recommended actions for that event. Info The auto-write-through trigger event that caused event 192 to be logged has been resolved. Recommended Actions: • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info The Storage Controller in the partner controller module is not up. This indicates that a trigger condition has occurred that has caused the auto-write-through feature to disable write-back cache and put the system in write-through mode. When the fault is resolved, event 195 is logged to indicate that write-back mode has been restored.

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    When logged as Informational severity, this event contains information that is primarily of interest to engineers. Recommended actions • No action is required. Info. The indicated volume has been mapped or unmapped. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Vdisk scrub has started. The scrub checks disks in the vdisk for the following types of errors: • Data parity errors for a RAID 3, 5, 6, or 50 vdisk • Mirror verify errors for a RAID 1 or RAID 10 vdisk •...

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    (local controller) side and on the partner (partner controller) side, and the number of device PHYs. Recommended actions • No action is required. Info. All master volumes have been deleted for the indicated snap pool. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The indicated standard volume has been converted to a master volume, or the indicated master volume has been converted to a standard volume. Recommended actions • No action is required. Info. The creation of snapshots is complete. The number of snapshots is indicated. Additional events give more information for each snapshot.

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    Background rollback for the indicated master volume failed to end due to inability to initialize the snap pool. The rollback is in a suspended state. Recommended actions • Make sure the snap pool and the vdisk on which this volume exists are online. Restart the rollback operation. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning The indicated snap pool has reached its warning threshold. Recommended actions • You can expand the snap pool or delete snapshots. Warning The indicated snap pool has reached its error threshold. When the error threshold is reached, the system automatically takes the action set in the policy for this threshold level.

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    If this event is then logged again, replace the controller module. Info. The auto-write-through trigger event that caused event 242 to be logged has been resolved. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error The controller module's CompactFlash card has failed. This change met a condition to trigger the auto-write-through feature, which has disabled write-back cache and put the system in write-through mode. When the fault is resolved, event 141 is logged to indicate that write-back mode has been restored.

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    VSS hardware provider, that is timing-sensitive and needs to take a snapshot in two stages. After the snapshot is committed and event 258 is logged, the snapshot can be used. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The indicated snapshot has been prepared and committed and is ready for use. Recommended actions • No action is required. Info. The indicated snapshot has been committed and is ready for use. Recommended actions • No action is required. Info.

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    • No action is required. Info. PHY fault isolation has been enabled or disabled by a user for the indicated enclosure and controller module. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning The indicated PHY has been disabled, either automatically or by a user. Drive PHYs are automatically disabled for empty disk slots or if a problem is detected. The following reasons indicate a likely hardware fault: • Disabled because of error count interrupts •...

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    A serial number in Storage Controller flash memory was found to be invalid when compared to the serial number in the controller-module or midplane FRU ID SEEPROM. The valid serial number has been recovered automatically. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. The controller-module serial number in Storage Controller flash memory was found to be invalid when compared to the serial number in the controller-module FRU ID SEEPROM. The valid serial number has been recovered automatically. Recommended actions • No action is required. Critical A temperature sensor on a controller FRU detected an over-temperature condition that caused the controller to shut down.

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    If the cabling is OK, replace the controller module that logged this event. • If the problem recurs, replace the expansion module that is connected to the controller module. • Resources for diagnosing and resolving problems on page 9. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error A hardware failure occurred: XOR error. Recommended actions • Replace the controller module reporting the event. Warning The indicated available disk has failed. Recommended actions • Replace the failed disk. Warning The controller has an older Storage Controller version than the version used to create the CHAP authentication database in the controller’s flash memory.

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    All PHYs that were down for the indicated disk channel have recovered and are now up. Recommended actions • No action is required. Info. The speed of the indicated disk PHY was renegotiated. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Critical, The scheduler experienced a problem with the indicated schedule. Error, or Recommended actions Warning • Take appropriate action based on the indicated problem. Info. A scheduled task was initiated. Recommended actions • No action is required. Critical, The scheduler experienced a problem with the indicated task. Error, or Recommended actions Warning...

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    This can occur if an invalid identifier was specified for the replication set, or if the specified primary volume is not on the local system. Recommended actions • Repeat the deletion using a valid replication-set identifier, or on the local system for the primary volume. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. Automatically deleted the indicated snapshot to make space for a new snapshot or for a remote snapshot proxy volume, or while changing the secondary volume to be the primary volume. The indicated snapshot was automatically deleted, as determined by the snap pool’s policy. Recommended actions •...

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    A user resumed a replication to the indicated secondary volume. Recommended actions • No action is required. Info. A user aborted a replication to the indicated secondary volume. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error Replication to the indicated secondary volume has suspended due to an error on that volume. User intervention is required to resume replication. This can occur for several reasons, such as: • The cache request was aborted. • The cache detected that the source or target volume is offline. •...

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    Failed to forward an add-volume request for a volume in a replication set. The secondary volume cannot be fully added to the replication set. Recommended actions • Remove the indicated secondary volume from the replication set. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Warning Power-On Self Test (POST) diagnostics detected a hardware error in a UART chip in either or both of the controllers. Recommended actions • Replace the controller module that logged this event. Warning A firmware version mismatch has been detected in an MSA70 or D2700 enclosure. The enclosure should be updated to the latest supported version of firmware as soon as possible.

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    Replace the cable or SFP with a supported type, as specified in your product’s User Guide. Info. A user removed an unsupported cable or SFP from the indicated controller host port. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Info. FPGA temperature has returned to the normal operating range and the speed of buses connecting the FPGA to downstream adapters has been restored. The speed was reduced to compensate for an FPGA over-temperature condition. This event indicates that a problem reported by event 469 is resolved. Recommended actions •...

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    An IP address conflict was detected for the indicated iSCSI port of the storage system. The indicated IP address is already in use. Recommended actions • Contact your data-network administrator to help resolve the IP address conflict. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Error The periodic monitor of CompactFlash hardware detected an error. The controller was put in write-through mode, which reduces I/O performance. Recommended actions • Restart the Storage Controller that logged this event. • If this event is logged again, shut down the Storage Controller, remove the controller module from the enclosure, replace the CompactFlash card (which is accessible from the rear of the controller module, as shown in your product's User Guide), and reinstall the controller module.

  • Page 59: Historical Performance Statistics Were Reset

    If both controller modules do not become operational in 5 minutes, see the recommended actions for event 485, which will be logged at approximately the same time. Info. Historical performance statistics were reset. Recommended actions • No action is required. HP P2000 G3 MSA System Event Descriptions Reference Guide...

  • Page 60: Troubleshooting Steps For Leftover Disk Drives, Troubleshooting For Leftover Disk Drives

    FRU of the other enclosures with reported failures until the problem is resolved. Troubleshooting steps for leftover disk drives HP MSA2000/P2000 arrays use metadata on hard drives to identify vdisk members and identify other disk members of the vdisk. Hard drives enter a Leftover state for several reasons: •...

  • Page 61: Using The Trust Command

    CLI Reference Guide and online help. Once the trust command has been issued on a vdisk, further troubleshooting steps may be limited towards disaster recovery. If you are unsure of the correct action to take, contact HP Support for further assistance.

  • Page 62: Power Supply Faults And Recommended Actions, Events And Corresponding Smi-s Indications

    Power supply faults and recommended actions Table 2 Power supply faults and recommended actions Fault Recommended action Power supply fan warning or failure, or power • Check that all of the fans are working using supply warning or failure. Event code 168. SMU.

  • Page 63: Resolving Scrub Errors

    J200P39, J210P19, J300P20, M1 10R21 Ensure that the storage system’s hardware is healthy and stable. Create a full backup of all data in the vdisk. HP recommends enabling all available verification options. Verify the data integrity of the backup. Correct any hardware issues.

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    If errors occur during this procedure, or if the parity errors were not corrected or are seen again within a short period of time, place a call with HP support. To help expedite your case, provide logs gathered at the beginning of this procedure to HP support and a current copy of the logs.

  • Page 65: Glossary

    The state of a disk that has been automatically excluded from a vdisk, and is no longer needed by the vdisk after the vdisk is reconstructed. loop Fibre Channel Arbitrated Loop (FC-AL) topology. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    masking Volume-mapping settings that specify no access to that volume by hosts. See also default mapping and explicit mapping. A volume that is enabled for snapshots and has an associated snap pool. master volume Management Controller. The processor (located in a controller module) that is responsible for human-computer interface and computer-computer interface functions, and interacts with the SC.

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    WWNN World Wide Node Name. A globally unique 64-bit number that identifies a node process. WWPN World Wide Port Name. A globally unique 64-bit number that identifies a node port. HP P2000 G3 MSA System Event Descriptions Reference Guide...

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    Glossary...

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