Tray 4 transport motor failure service check
Action
Step 1
Check the paper path and trays for paper fragments and partially
fed paper.
Is the paper path free of paper fragments and partially fed paper?
Step 2
Remove the paper fragments and partially fed paper.
Does the problem remain?
Step 3
Make sure that all the trays and tray inserts are properly installed.
Does the problem remain?
Step 4
Enter the Diagnostics menu, and then navigate to:
Input tray quick print > Tray 5 > Single
Does the problem remain?
Step 5
a
Enter the Diagnostics menu, and then navigate to:
Additional input tray diagnostics > Motor tests
b
Select the motor (Pass-through (tray 4)), and then touch Start.
Does the motor run?
Step 6
Reseat the cable on the motor and on the optional tray controller
board.
Does the problem remain?
Step 7
Replace the motor (tray 4 transport). See
sheet tray transport) removal" on page
Does the problem remain?
Step 8
Make sure that the tray 4 interface cable is properly installed.
Reseat the interface cable on the optional tray controller board.
Does the problem remain?
"Motor (250‑ and 550-
504.
Diagnostics and troubleshooting
332
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Go to step 8.
Go to step 6.
Go to step 7.
The problem is
solved.
Go to step 8.
The problem is
solved.
Go to step 9.
The problem is
solved.
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