Page 1 B2865, M5255, M5265, M5270, MS725, MS821, MS822, MS823, MS824, MS825, MS826 User's Guide June 2018 www.lexmark.com Machine type(s): 4064 Model(s): 210, 230, 235, 295, 410, 430, 435, 438, 495, 630, 635, 695, 830, and their equivalent models...
Page 2: Table Of Contents
Selecting a location for the printer........................ 10 Printer conﬁgurations............................11 Attaching cables..............................13 Using the control panel................15 Lexmark B2865, Lexmark MS725, Lexmark MS821, Lexmark MS823, and Lexmark MS825................................15 Lexmark M5255, Lexmark M5265, Lexmark M5270, Lexmark MS822, Lexmark MS824, and Lexmark MS826........................16 Understanding the status of the power button and indicator light............
Page 3 Contents Enabling spoken passwords or personal identiﬁcation numbers............26 Loading paper and specialty media............27 Setting the paper size and type........................27 Conﬁguring Universal paper settings......................27 Loading the 250‑ or 550‑sheet tray......................27 Loading the 2100‑sheet tray.......................... 30 Loading the multipurpose feeder........................35 Linking trays................................36 Paper support....................
Page 4 Contents Printing the Menu Settings Page........................94 Securing the printer................... 95 Locating the security slot..........................95 Erasing printer memory........................... 95 Erasing printer hard disk memory.........................95 Encrypting the printer hard disk........................96 Restoring factory default settings......................... 96 Statement of Volatility............................96 Maintaining the printer................98 Adjusting the speaker volume........................98 Networking................................98 Cleaning the printer............................
Page 5 Contents Troubleshooting..................146 Network connection problems........................146 Hardware options problems......................... 148 Issues with supplies............................149 Paper feed problems............................151 Printing problems.............................154 Contacting customer support........................185 Upgrading and migrating.................187 Hardware................................187 Software................................207 Firmware................................208 Notices......................210 Index......................222...
Page 6: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 7 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 8 Safety information CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label.
Page 9: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 10: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 11: Printer Conﬁgurations
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 12 Learning about the printer Basic model Standard 550‑sheet tray Multipurpose feeder Control panel Note: The appearance may vary depending on your printer model. Standard bin Fully‑conﬁgured model...
Page 13: Attaching Cables
Learning about the printer Hardware option Alternative hardware option 4‑bin mailbox • Output expander • High‑capacity output • Staple ﬁnisher • Staple, hole punch ﬁnisher Optional 2100‑sheet tray None Caster base None Optional 550‑sheet tray Optional 250‑sheet tray Staple, hole punch ﬁnisher •...
Page 14 Learning about the printer Use the Power cord socket Connect the printer to an electrical outlet. USB printer port Connect the printer to a computer. Ethernet port Connect the printer to a network. USB port Attach a keyboard or any compatible option.
Page 15: Using The Control Panel
Using the control panel Using the control panel Lexmark B2865, Lexmark MS725, Lexmark MS821, Lexmark MS823, and Lexmark MS825 Use the Display • View printer messages and supply status. • Set up and operate the printer. Select button • Select a menu option.
Page 16: Lexmark M5255, Lexmark M5265, Lexmark M5270, Lexmark Ms822, Lexmark Ms824, And Lexmark Ms826
Using the control panel Lexmark M5255, Lexmark M5265, Lexmark M5270, Lexmark MS822, Lexmark MS824, and Lexmark MS826 Use the Display • View printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen.
Page 17 Using the control panel Power button light Printer status Blinking amber The printer is in Hibernate mode.
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Note: These applications are supported only in some printer models. Using the home screen Note: Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded solutions.
Page 19: Customizing The Home Screen
Setting up and using the home screen applications Customizing the home screen Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 20: Conﬁguring Eco-Settings
Touch Create, and then take note of the authorization code. Note: The authorization code is valid only for 24 hours. Open a web browser, and then go to https://lexmark.cloud-connect.co. Click Next, and then accept the Terms of Use. Enter the authorization code, and then click Connect.
Page 21: Using Qr Code Generator
Setting up and using the home screen applications Note: For information on how to conﬁgure the application and its security settings, see the Device Quotas Administrator’s Guide. Using QR Code Generator You may need administrative rights to access the application. Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 22: Managing Contacts
Setting up and using the home screen applications Select an Address protocol type, and then do one of the following: • For HTTP and HTTPS, type the URL that you want to bookmark. • For HTTPS, make sure to use the host name instead of the IP address. For example, type myWebsite.com/sample.pdf instead of typing 123.123.123.123/sample.pdf.
Page 23: Adding Groups
Setting up and using the home screen applications • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Address Book. From the Contacts section, add a contact. Note: You can assign the contact to one or more groups. If necessary, specify a login method to allow application access.
Page 24 Setting up and using the home screen applications • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Address Book. Do either of the following: • From the Contacts section, select a contact that you want to delete. •...
Page 25: Setting Up And Using The Accessibility Features
These features are supported only in some printer models. • For more information on the accessibility features of your printer model, see the Accessibility Guide at http://support.lexmark.com. Activating Voice Guidance From the control panel Press and hold the 5 key until you hear a voice message.
Page 26: Enabling Magniﬁcation Mode
Setting up and using the accessibility features Gesture Function Swipe down then left • Cancel a job. • Go back to the previous setting. • Exit the screen that appears without changing any setting or value. Swipe up then down Repeat a spoken prompt.
Page 27: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the paper size and type From the control panel, navigate to: Settings > Paper > Tray Conﬁguration > Paper Size/Type > select a paper source For non-touch-screen printer models, press to navigate through the settings.
Page 28 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown, and then make sure that the side guides ﬁt snugly against the paper.
Page 29 Loading paper and specialty media • Do not slide paper into the tray. • To avoid paper jams, make sure that the stack height is below the maximum paper ﬁll indicator. • Load letterhead depending on whether an optional staple ﬁnisher is installed or not. Without an optional staple ﬁnisher With an optional staple ﬁnisher One‑sided printing One‑sided printing...
Page 30: Loading The 2100-Sheet Tray
Loading paper and specialty media • Load envelopes with the ﬂap side up and against the left side of the tray. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. Insert the tray. From the control panel, set the paper size and paper type to match the paper loaded.
Page 31 Loading paper and specialty media Squeeze and slide the length guide to the position for A5 until it clicks into place. Remove the A5 length guide from its holder. Insert the guide into its designated slot, and then press until it clicks into place.
Page 32 Loading paper and specialty media Loading A4‑, letter‑, legal‑, Oﬁcio‑, and folio‑size paper Pull up and slide the width guide to the correct position for the size of the paper being loaded. If the A5 length guide is still attached, then remove it. If the guide is not attached, then proceed to step d on page Place the A5 length guide in its holder.
Page 33 Loading paper and specialty media Squeeze, and then slide the length guide to the correct position for the size of the paper being loaded. Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. •...
Page 34 Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the tray. One‑sided printing Two‑sided printing Insert the tray.
Page 35: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load paper with the printable side faceup. •...
Page 36: Linking Trays
Loading paper and specialty media Without an optional staple ﬁnisher With an optional staple ﬁnisher Two‑sided printing Two‑sided printing • When loading prepunched paper, make sure that the holes on the long edge of the paper are against the right side of the paper guide. One‑sided printing Two‑sided printing •...
Page 37: Paper Support
98 x 191 mm (3.9 x 7.5 in.) A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF). Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability. Envelopes are not supported on Lexmark MS725.
Page 38 A5 long edge feed (LEF) is recommended over A5 short edge feed (SEF). Envelopes wider than 101.6 mm (4.5 in.) may crease. This paper type must be tested for acceptability. Envelopes are not supported on Lexmark MS725. Paper sizes supported by the output options or ﬁnishers...
Page 39 Paper support Paper size Output 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander Oﬁcio (Mexico) 216 x 340 mm (8.5 x 13.4 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Executive 184 x 267 mm (7.3 x 10.5 in.)
Page 40: Supported Paper Types
Paper support Paper size Output 4‑bin mailbox Staple ﬁnisher Staple, hole punch ﬁnisher expander or Stack Staple Stack Staple Hole high‑capacity punch output expander B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) Other Envelopes 98.4 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.)
Page 41 Paper support Paper type Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet tray, 2100‑sheet tray optional 250‑ or 550‑sheet tray Light Heavy Rough/Cotton Custom Type [x] To prevent transparencies from sticking together, print up to 20 pages only. Print the succeeding pages after three minutes.
Page 42: Supported Paper Weights
Paper support Paper type Output 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Rough/Cotton Custom Type [x] Supported paper weights Paper weights supported by the printer Paper type and weight Standard Optional Multipurpose feeder...
Page 43 Paper support Paper type and weight Standard Optional Multipurpose feeder Two‑sided printing 550‑sheet 2100‑sheet tray, optional tray 250‑ or 550‑sheet tray Integrated forms ² 75–135 g/m (20–36‑lb bond) Envelopes ² 60–105 g/m (16–28‑lb bond) ² Grain short is preferred for paper over 176 g/m (47 lb).
Page 44 Paper support Paper type and Output 4‑bin Staple ﬁnisher Staple, hole punch ﬁnisher weight expander or mailbox Stack Staple Stack Staple Hole punch high‑capacity output expander Card stock ² 163 g/m grain long (90‑lb bond) Transparency ² 138–146 g/m grain long (37– 39‑lb bond) Paper labels ²...
Page 45: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 46: Printing From A Flash Drive
Printing Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrint‑certiﬁed printer. Notes: • This application is supported only in some Apple devices. • This application is supported only in some printer models. From the home screen of your mobile device, launch a compatible application.
Page 47: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 48: Conﬁguring Conﬁdential Jobs
Printing Conﬁguring conﬁdential jobs From the control panel, navigate to: Settings > Security > Conﬁdential Print Setup For non‑touch‑screen printer models, press to navigate through the settings. Conﬁgure the settings. Max Invalid PIN Set the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name are deleted.
Page 49: Printing From A Cloud Connector Proﬁle
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 50: Printing A Directory List
Printing Printing a directory list From the control panel, navigate to: Settings > Reports > Print > Print Directory For non-touch-screen printer models, press to navigate through the settings.
Page 51: Understanding The Printer Menus
• Remote Operator Panel Restore Factory Defaults • • Notiﬁcations Maintenance • • Power Management Visible Home Screen Icons • • Information Sent to Lexmark About this Printer Print • • Layout • • Setup PostScript • • Quality •...
Page 52: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. [List of languages] Country/Region Identify the country or region where the printer is conﬁgured to operate. [List of countries or regions] Run initial setup Run the setup wizard.
Page 53: Remote Operator Panel
Understanding the printer menus Menu item Description Flash Drive Access Enable access to the ﬂash drive. Enabled* Note: This menu item appears only in some printer models. Disabled Screen Timeout Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account 5–300 (60*) automatically.
Page 54 Understanding the printer menus Menu item Description E‑mail Alerts Setup Type the IP address or host name of the primary SMTP server for sending e-mail. E‑mail Setup Primary SMTP Gateway Note: This menu item appears only in some printer models. E‑mail Alerts Setup Enter the port number of the primary SMTP server.
Page 55 Understanding the printer menus Menu item Description E‑mail Alerts Setup Set the authentication type for the SMTP server. E‑mail Setup Note: This menu item appears only in some printer models. SMTP Server Authentication No authentication required* Login / Plain NTLM CRAM‑MD5 Digest‑MD5 Kerberos 5...
Page 56 Understanding the printer menus Menu item Description E‑mail Alerts Setup Disable an SMTP setup error message to appear on the display. E‑mail Setup Disable “SMTP server not set up” error Note: This menu item appears only in some printer models. Off* Error Prevention Set the printer to ﬂush blank pages or pages with partial prints...
Page 57: Power Management
Understanding the printer menus Menu item Description Error Prevention Set the printer to process the entire page into the memory before printing it. Page Protect Off* Jam Content Recovery Set the printer to reprint jammed pages. Jam Recovery Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Power Management Menu item Description...
Page 58 Send printer usage and performance information to Lexmark. Note: Information Send Time and User Information ‑ Level appear only Supplies and Page Usage (Anonymous) when you select any of the settings in Information Sent to Lexmark, Device Performance (Anonymous) except None of the Above. Device Interaction (Anonymous)
Page 59: Restore Factory Defaults
Understanding the printer menus Menu item Description Key Repeat Rate Set the number of presses per second for a repeating key. 0.5–30 (30*) Note: This menu item appears only when a keyboard is attached to the printer. Prolong Screen Timeout Let the user remain in the same location and reset the Screen Timeout timer when it expires instead of returning to the home screen.
Page 60 Understanding the printer menus Maintenance Conﬁg Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer. USB PnP USB Conﬁguration Set the USB port to run at full speed and disable its high‑speed capabilities.
Page 61 Understanding the printer menus Menu item Description Reports Print reports about printer menu settings, printer events, and event logs. Menu Settings Page Event Log Event Log Summary HealthCheck Statistics Supply Usage And Counters Reset the supply page counter or view the total printed pages. Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter...
Page 62: About This Printer
Understanding the printer menus Menu item Description Device Operations Let printservice read and edit values from the Embedded Web Server. Custom Supply Levels Off* Note: An asterisk (*) next to a value indicates the factory default setting. Out of Service Erase Menu item Description Out of Service Erase...
Page 63: Print
Understanding the printer menus Menu item Description Export Compressed Logs to USB Export compressed log ﬁles to a ﬂash drive. Print Layout Menu item Description Sides Specify whether to print on one side or two sides of the paper. 1‑sided* 2‑sided Flip Style Determine which side of the paper (long edge or short edge) is bound when...
Page 64 Understanding the printer menus Menu item Description Pages per Side Ordering Specify the positioning of multiple page images when using Pages per Side. Horizontal* Note: The positioning depends on the number of page images and their Reverse Horizontal page orientation. Vertical Reverse Vertical Pages per Side Orientation...
Page 65 Understanding the printer menus Menu item Description Resource Save Determine what the printer does with downloaded resources, such as fonts and macros, when it receives a job that requires more than the Off* available memory. Notes: • When set to Off, the printer retains downloaded resources only until memory is needed.
Page 66: Job Accounting
Understanding the printer menus Menu item Description Contrast Adjust the contrast of the printed output. 0 to 5 (0*) Gray Correction Adjust the contrast enhancement applied to images. Auto* Note: An asterisk (*) next to a value indicates the factory default setting. Job Accounting Note: This menu appears only when a printer hard disk is installed.
Page 67 Understanding the printer menus Menu item Description Log Action at Full Specify how the printer responds when disk usage reaches the maximum limit (100MB). None* E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post & Delete Current Log Post &...
Page 68 Understanding the printer menus PostScript Menu item Description Print PS Error Print a page that contains the PostScript error. Off* Note: When an error occurs, processing of the job stops, the printer prints an error message, and the rest of the print job is ﬂushed. Lock PS Startup Mode Disable the PostScript SysStart ﬁle.
Page 69 Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® datastream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 70 Understanding the printer menus HTML Menu item Description Font Name Set the font to use for HTML documents. [List of fonts] (Times*) Font Size Set the font size to use for HTML documents. 1–255 (12*) Scale Scale HTML documents. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 71: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Note: Multipurpose Feeder only appears when Conﬁgure MP is set to Multipurpose Feeder Cassette. Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source.
Page 72: Usb Drive
Understanding the printer menus Menu item Description Portrait Width Set the portrait width of the universal paper. 3–14.17 inches (8.50*) 76–359.91 mm (216*) Portrait Height Set the portrait height of the universal paper. 3–14.17 inches (14*) 76–359.91 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction.
Page 73 Understanding the printer menus Menu item Description Paper Source Set the paper source for the print job. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Collate Print multiple copies in sequence. (1,1,1)(2,2,2) (1,2,3)(1,2,3)* Sides Specify whether to print on one side or two sides of the paper. 1‑Sided* 2‑Sided Flip Style...
Page 74: Network/Ports
Note: An asterisk (*) next to a value indicates the factory default setting. Wireless Note: This menu is available only in printers connected to a Wi‑Fi network or printers that have a wireless network adapter. Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant.
Page 75 Understanding the printer menus Menu item Description Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network Web Server. Network Name Network Mode Infastructure Wireless Security Mode Disabled*...
Page 76 Understanding the printer menus Menu item Description WPA2/WPA Personal Enable Wi‑Fi security through Wi-Fi Protected Access (WPA). Note: This menu item appears only when the Wireless Security Mode is set to WPA2/WPA-Personal. Set Pre‑Shared Key Set the password for secure Wi‑Fi connection. WPA2-Personal Enable Wi‑Fi security through WPA2.
Page 77 Understanding the printer menus Menu item Description PCL SmartSwitch Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language. Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language speciﬁed in the Setup menu.
Page 78 Understanding the printer menus Menu item Description IPv6 Set the network adapter to accept the automatic IPv6 address conﬁguration entries provided by a router. Stateless Address Autoconﬁguration IPv6 Specify the DNS server address. DNS Server Address IPv6 Assign the IPv6 address. Manually Assigned IPv6 Address IPv6...
Page 79 Understanding the printer menus Menu item Description Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network. Note: An asterisk (*) next to a value indicates the factory default setting. TCP/IP Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Set Hostname...
Page 80 Understanding the printer menus Menu item Description WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify an IP address for the TCP connections. Notes: •...
Page 81 Understanding the printer menus Menu item Description SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security. Enabled Set Read/Write Credentials User Name Password Set Read‑only Credentials User Name Password Authentication Hash SHA1* Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*...
Page 82 Understanding the printer menus Menu item Description Pre‑Shared Key Authenticated Conﬁgure the authenticated connections of the printer. Connections Note: These menu items appear only when Enable IPSec is set to Host [x] Address Certiﬁcate Authenticated Connections Host [x] Address[/subnet] Address[/subnet] Note: An asterisk (*) next to a value indicates the factory default setting.
Page 83 Understanding the printer menus HTTP/FTP Settings Note: This menu appears only in network printers or printers attached to print servers. Menu item Description Enable HTTP Server Access the Embedded Web Server to monitor and manage the printer. Enable HTTPS Conﬁgure the Hypertext Transfer Protocol Secure (HTTPS) settings. Enable FTP/TFTP Send ﬁles using FTP.
Page 84: Google Cloud Print
Understanding the printer menus Menu item Description Packet Size (kbytes) Set the packet size for data transmission. 0–64000 (0*) Note: An asterisk (*) next to a value indicates the factory default setting. Note: This menu appears only in some printer models. Menu item Description PCL SmartSwitch...
Page 85 Understanding the printer menus Menu item Description Options Print directly from your Google account. Enable Google Cloud Print Options Allow the registered user and other users on the same subnet to send jobs to the printer locally. Enable Local Discovery Options Verify authenticity of the peer certiﬁcate to connect to your Google account.
Page 86: Security
Understanding the printer menus Security Login Methods Manage Permissions Menu item Description Function Access Control access to the printer functions. Modify Address Book Create Proﬁles Manage Bookmarks Flash Drive Print Held Jobs Access User Proﬁles Cancel Jobs at the Device Change Language Internet Printing Protocol (IPP) B/W Print...
Page 87 Understanding the printer menus Local Accounts Menu item Description Manage Groups/Permissions Control group or user access to the printer functions, applications, and security settings. Add Group Import Access Controls Function Access Administrative Menus Device Management Apps All Users Import Access Controls Function Access Administrative Menus Device Management...
Page 88 Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 89 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 90 Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 91: Disk Encryption
Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 92 Understanding the printer menus Menu item Description Start encryption Prevent the loss of sensitive data in case the printer or its hard disk is stolen. Note: Enabling disk encryption erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
Page 93: Reports
Understanding the printer menus Menu item Description Security Reset Jumper Specify the effect of using the security reset jumper. Enable “Guest” access* Notes: No Effect • The jumper is located beside a lock icon on the controller board. • Enable “Guest” access provides full access control to users who are not logged in.
Page 94: Help
Understanding the printer menus Network Menu item Description Network Setup Page Print a page that shows the conﬁgured network and wireless settings on the printer. Note: This menu item appears only in network printers or printers connected to print servers. Help Menu item Description...
Page 95: Securing The Printer
Securing the printer Securing the printer Note: The hard disk is supported only in some printer models. Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 96: Encrypting The Printer Hard Disk
Securing the printer Note: This process can take from several minutes to more than an hour, making the printer unavailable for other tasks. Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption.
Page 97 Securing the printer Type of memory Description Hard disk memory Some printers may have a hard disk drive installed. The printer hard disk is designed for printer-speciﬁc functionality. The hard disk lets the printer retain buffered user data from complex print jobs, form data, and font data.
Page 98: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Adjusting the speaker volume Adjusting the default internal speaker volume The speaker volume will reset to default value after the session is logged out, when the printer wakes from Sleep or Hibernate mode, or after a power‑on reset.
Page 99 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 100: Cleaning The Printer
Maintaining the printer Changing the printer port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the conﬁguration. • If the computers are conﬁgured to use the network name instead of an IP address, then do not change the conﬁguration.
Page 101: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 102 Corporate Return Program toner cartridge This toner cartridge is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator. This toner cartridge is supported only in MS823, MS824, MS725, MS825, and MS826 printer models.
Page 103: Ordering An Imaging Unit
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner exhaustion. Item Lexmark Return Program Regular Corporate Return Program Imaging unit 58D0Z00 58D0Z0E 58D0ZA0 * This imaging unit is available only for contract‑managed printers. For more information, contact your Lexmark representative or system administrator.
Page 104: Ordering A Maintenance Kit
Maintaining the printer Ordering a staple cartridge Part name Part number Staple cartridge 35S8500 Ordering a maintenance kit To identify the fuser type, open door A, and then remove the toner cartridge and imaging unit. Find the two‑digit fuser type in front of the fuser, for example, 00 or 01. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 105: Replacing Parts And Supplies
Maintaining the printer Fuser maintenance kit Part number type Type 17 41X2244 Type 19 41X2245 Roller maintenance kit Item Part number Printer engine roller 41X2352 maintenance kit Conﬁguring supply notiﬁcations Open a web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 106: Replacing The Imaging Unit
Maintaining the printer Remove the used toner cartridge. Unpack the new toner cartridge, and then shake it to redistribute the toner. Insert the new toner cartridge. Close the door. Replacing the imaging unit Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 107 Maintaining the printer Remove the toner cartridge. Remove the used imaging unit.
Page 108 Maintaining the printer Unpack the new imaging unit, and then shake it to redistribute the toner. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 109: Replacing The Fuser
Maintaining the printer Insert the toner cartridge. Close the door. Replacing the fuser Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 110 Maintaining the printer Unlock the fuser. Remove the used fuser. Unpack the new fuser. Insert the new fuser until it clicks into place.
Page 111 Maintaining the printer Lock the fuser. Close the door. Replacing the hot roll fuser Remove the standard bin cover. Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 112 Maintaining the printer Unlock the hot roll fuser. Remove the used hot roll fuser. Unpack the new hot roll fuser.
Page 113 Maintaining the printer Insert the new hot roll fuser until it clicks into place. Lock the hot roll fuser. Close the door. Install the standard bin cover. Replacing the transfer roller Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 114 Maintaining the printer Remove the toner cartridge. Remove the imaging unit. Remove the used transfer roller. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 115 Maintaining the printer Unpack the new transfer roller. Insert the new transfer roller until it clicks into place.
Page 116 Maintaining the printer Insert the imaging unit. Insert the toner cartridge. Close the door. Replacing the pick roller Remove the tray. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 117 Maintaining the printer Remove the used pick roller. Unpack the new pick roller. Install the new pick roller. Insert the tray. Replacing the pick roller in the multipurpose feeder Open the multipurpose feeder. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 118 Maintaining the printer Remove the used pick roller. Unpack the new pick roller.
Page 119 Maintaining the printer Install the new pick roller. Close the multipurpose feeder.
Page 120 Maintaining the printer Replacing the staple cartridge in the staple ﬁnisher Open door F. Remove the staple cartridge holder. Remove the empty staple cartridge.
Page 121 Maintaining the printer Insert the new staple cartridge. Insert the staple cartridge holder. Close the door. Replacing the staple cartridge in the staple, hole punch ﬁnisher Depending on the staple cartridge to replace, open either door F or door G.
Page 122 Maintaining the printer Remove the staple cartridge holder. Remove the empty staple cartridge. Insert the new staple cartridge. Insert the staple cartridge holder. Close the door.
Page 123: Moving The Printer
• Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Page 124: Saving Energy And Paper
Maintaining the printer Saving energy and paper Conﬁguring the power save mode settings For non-touch-screen printer models, press to navigate through the settings. Eco‑Mode From the control panel, navigate to: Settings > Device > Power Management > Eco‑Mode Select a setting. Sleep mode From the control panel, navigate to: Settings >...
Page 125: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 126: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not remove a tray while the printer is printing. • Do not load a tray while the printer is printing. Load it before printing, or wait for a prompt to load it. •...
Page 127 Clearing jams Allow the paper to enter the optional mailbox bins properly • Make sure to adjust the bin extender so that the paper size indicators match the size of the paper used. Notes: – If the bin extender is shorter than the size of the paper you are printing on, then the paper causes a jam in the mailbox bin.
Page 128: Identifying Jam Locations
Clearing jams • Flex, fan, and straighten paper or specialty media before loading it. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. •...
Page 129 Clearing jams Jam locations Finisher or output option bin Standard bin Door A Multipurpose feeder Trays Finisher or output option rear door • Door H • Door K • Door L • Door N • Door P Door C Staple cartridge access door •...
Page 130: Paper Jam In Trays
Clearing jams Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. Paper jam in door A Open door A. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 131 Clearing jams Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 132 Clearing jams Pull out the duplex unit. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the duplex unit. Insert the imaging unit.
Page 133: Paper Jam In Door C
Clearing jams Insert the toner cartridge. Close the door. Paper jam in door C Open door C. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Warning—Potential Damage: To prevent damage from electrostatic discharge, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer.
Page 134: Paper Jam In The Standard Bin
Clearing jams • Fuser area • Below the fuser area • Duplex area Close the door. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 135: Paper Jam In The Multipurpose Feeder
Clearing jams Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Flex, fan, and align the paper edges before loading. Reload paper.
Page 136: Paper Jam In The Output Expander
Clearing jams Paper jam in the output expander Open door K. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door. Paper jam in the high‑capacity output expander Open door L. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 137: Paper Jam In The 4-Bin Mailbox
Clearing jams Close the door. Paper jam in the 4‑bin mailbox Paper jam in door N Open door N. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 138: Paper Jam In The Staple Finisher
Clearing jams Close the door. Paper jam in the mailbox bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple ﬁnisher Paper jam in door H Open door H. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 139: Paper Jam In The Staple, Hole Punch Finisher
Clearing jams Close the door. Paper jam in the staple ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Paper jam in the staple, hole punch ﬁnisher Paper jam in door P Open door P. Remove the jammed paper.
Page 140: Staple Jam In The Staple Finisher
Clearing jams Close the door. Paper jam in the staple, hole punch ﬁnisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Staple jam in the staple ﬁnisher Open door F.
Page 141 Clearing jams Remove the staple cartridge holder. Remove the loose staples.
Page 142 Clearing jams Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 143: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch ﬁnisher Depending on the staple jam location, open either door F or door G. Remove the staple cartridge holder.
Page 144 Clearing jams Remove the loose staples. Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Page 145 Clearing jams Insert the staple cartridge holder until it clicks into place. Close the door.
Page 146: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 147: Enabling The Usb Port
Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Check if the web proxy servers are disabled. Are the web proxy servers disabled? Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1...
Page 148: Hardware Options Problems
Troubleshooting Checking the printer connectivity Print the Network Setup Page. From the control panel, navigate to: Settings > Reports > Network > Network Setup Page For non-touch-screen printer models, press to navigate through the settings. Check the ﬁrst section of the page and conﬁrm that the status is connected. If the status is not connected, then the LAN drop may be inactive or the network cable may be unplugged or malfunctioning.
Page 149: Issues With Supplies
Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if the internal option is available in the print driver. Note: If necessary, manually add the internal option in the print driver to make it available for print jobs. For more information, see “Adding available options in the print driver”...
Page 150 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 151: Paper Feed Problems
Troubleshooting Read the warning message, and then select Continue. Press and hold X and #, or X and , simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.
Page 152: Tray Linking Does Not Work
Troubleshooting Action Step 2 The problem is Go to step 3. solved. From the document that you are trying to print, open the Print dialog, and then select Collate. Print the document. Are the pages collated correctly? Step 3 The problem is Contact customer solved.
Page 153: Paper Frequently Jams
Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Remove the tray. Check if paper is loaded correctly. Notes: • Make sure that the paper guides are positioned correctly. • Make sure that the stack height is below the maximum paper ﬁll indicator.
Page 154: Jammed Pages Are Not Reprinted
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the printer printing blank or white pages?
Page 155: Dark Print
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove any packing material that is left on the imaging unit. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Page 156 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print dark? Step 2 Go to step 3.
Page 157 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the print dark? Step 7 Go to step 8.
Page 158 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Are ﬁne lines not printed correctly?
Page 159: Gray Background
Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Print the document. Is the paper folded or wrinkled? Step 3 Contact...
Page 160 Action Step 2 Go to step 3. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 161 Troubleshooting Action Step 6 Go to step 7. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 162: Incorrect Margins
Troubleshooting Incorrect margins Action Step 1 The problem is Go to step 2. solved. Adjust the paper guides to the correct position for the paper loaded. Print the document. Are the margins correct? Step 2 The problem is Contact customer solved.
Page 163 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print light? Step 2 Go to step 3.
Page 164 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Remove the toner cartridge, and then remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
Page 165 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the print mottled? Step 2 Go to step 4.
Page 166: Paper Curl
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Is the paper curled? Step 2 Go to step 3.
Page 167 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded. •...
Page 168 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 169 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Remove, and then insert the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 170 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 171 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 172 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Does toner easily rub off? Step 2 Go to step 3.
Page 173 Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Contact customer The problem is Check if the printer is using a genuine and supported Lexmark support. solved. toner cartridge. Note: If the cartridge is not supported, then install a supported one.
Page 174: Vertical White Lines
Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the cartridge is not supported, then install a supported one. Print the document. Do vertical white lines appear on prints?
Page 175 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 176 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging unit.
Page 177 Action Step 1 Go to step 2. The problem is solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document.
Page 178 Troubleshooting Vertical dark streaks with print missing Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non‑touch‑screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 179: Repeating Defects
Contact customer The problem is support. solved. Check if the printer is using a genuine and supported Lexmark toner cartridge. Note: If the toner cartridge is not supported, then install a supported one. Print the document. Do vertical dark streaks with missing images appear on prints? Repeating defects Note: Before solving the problem, print the Print Quality Test Pages.
Page 180 Troubleshooting Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 181: Slow Printing
Troubleshooting Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer cable is securely connected to the printer and to the computer, print server, option, or other network device. Is the printer printing slow? Step 2 Go to step 3.
Page 182 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 183: Print Jobs Do Not Print
Troubleshooting Action Step 9 Contact customer The problem is support. solved. Add more printer memory. Print the document. Is the printer printing slow? Print jobs do not print Action Step 1 The problem is Go to step 2. solved. From the document you are trying to print, open the Print dialog, and then check if you have selected the correct printer.
Page 184: The Printer Is Not Responding
Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Check if the power cord is connected to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 185: Adjusting Toner Darkness
Troubleshooting Adjusting toner darkness From the control panel, navigate to: Settings > Print > Quality > Toner Darkness For non-touch-screen printer models, press to navigate through the settings. Adjust the setting. Apply the changes. Job prints from the wrong tray or on the wrong paper Action Step 1 Go to step 2.
Page 186 Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 187: Upgrading And Migrating
Upgrading and migrating Upgrading and migrating Hardware Available internal options • Flash memory • Font cards • Firmware cards – Forms and Bar Code – PRESCRIBE – IPDS • Printer hard disk • Internal solutions port – Parallel 1284‑B Interface Card –...
Page 188: Installing A Memory Card
Upgrading and migrating Install any supported internal options. For more information, see the documentation that came with the option. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 189 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Insert the memory card until it clicks into place. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 190: Installing An Optional Card
Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 191: Installing A Printer Hard Disk
Upgrading and migrating Note: The entire length of the connector on the card must touch and be ﬂush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet.
Page 192: Installing An Internal Solutions Port
Upgrading and migrating Attach the hard disk, and then connect the hard disk interface cable to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk. Close the access cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 193 Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
Page 194 Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
Page 195 Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
Page 196 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 197 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 198 Upgrading and migrating Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 199 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 200 Upgrading and migrating Install the mailbox on the printer. • A maximum of three mailboxes may be conﬁgured with the printer. • If conﬁgured with the output expander, then the mailbox and output expander may be installed in any order. Connect the power cord to the printer, and then to the electrical outlet.
Page 201 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 202 Upgrading and migrating Install the option on the printer. In conﬁguration with two or more hardware options: • The output expander is the only option that can be placed on top of the high‑capacity output expander. • The high‑capacity output expander must always be at the bottom. Connect the power cord to the printer, and then to the electrical outlet.
Page 203 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 204 Upgrading and migrating Install the staple ﬁnisher on the printer. If conﬁgured with two or more optional hardware options, then the staple ﬁnisher must always be on top. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 205 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 206 Upgrading and migrating Install the ﬁnisher on the printer. The ﬁnisher must not be combined with any other output options. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 207: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 208: Firmware
Upgrading and migrating Adding available options in the print driver For Windows users Open the printers folder. Select the printer you want to update, and then do either of the following: • For Windows 7 or later, select Printer properties. •...
Page 209 Upgrading and migrating For more information on updating the device ﬁrmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required ﬂash ﬁle. Apply the changes.
Page 210: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 211: Noise Emission Levels
Trademarks Lexmark, the Lexmark logo, and MarkNet are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Page 212: Product Disposal
The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 213: Energy Star
Notices ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark. Temperature information Operating temperature and relative humidity 15.3 to 32.2°C (60 to 90°F) and 8 to 80% RH...
Page 214 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity.
Page 215: Regulatory Notices For Wireless Products
Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models. If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com. Modular component notice Wireless‑equipped models contain the following modular component(s): Lexmark Regulatory Type/Model: LEX-M07-001;...
Page 216 Member States relating to radio equipment. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 217 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 218: Industry Canada Compliance Statement
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 219 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 220 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 221 Notices This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneﬁciaries of this limitation. Additional rights...
Page 222: Index
Index Index cleaning deleting 23 Numerics exterior of the printer 100 editing 23 2100‑sheet tray interior of the printer 100 controller board installing 197 accessing 187 cleaning the printer 100 loading 30 clearing jam creating a Cloud Connector 4‑bin mailbox in door A 130 proﬁle 20 installing 199...
Page 223 128 loading 35 ﬂash drive imaging unit loading, 2100‑sheet tray 30 printing from 46 ordering 103 Lexmark Mobile Print folder paper 158 replacing 106 using 45 font sample list importing a conﬁguration ﬁle linking trays 36 printing 49...
Page 224 130 HTTP/FTP Settings 83 using 45 paper jams Image 70 moving the printer 10, 123 avoiding 126 Information Sent to Lexmark 58 multipurpose feeder location 128 IPSec 81 loading 35 paper jams, clearing Job Accounting 66...
Page 225 10 shipping 123 printer conﬁgurations 11 safety information 7, 8 recycling printer connectivity scheduling power modes 20 Lexmark packaging 125 checking 148 securing printer memory 96 Lexmark products 125 printer hard disk security slot toner cartridges 125...
Page 226 USB port 13 work 151 enabling 147 conﬁdential and other held using documents do not print 180 genuine Lexmark parts 101 envelope seals when genuine Lexmark supplies 101 printing 151 using Customer Support 21 incorrect margins 162 using Display Customization 19...

This manual is also suitable for:

M5265 M5255 Ms822 Ms725 Ms821 Ms823 ... Show all

Lexmark B2865 User Manual

Safety Information

Learning about the Printer

Using the Control Panel

Lexmark B2865, Lexmark MS725, Lexmark MS821, Lexmark MS823, and Lexmark MS825

Lexmark M5255, Lexmark M5265, Lexmark M5270, Lexmark MS822, Lexmark MS824, and Lexmark MS826

Setting up and Using the Home Screen Applications

Setting up and Using the Accessibility Features

Loading Paper and Specialty Media

Paper Support

Printing

Understanding the Printer Menus

Securing the Printer

Maintaining the Printer

Clearing Jams

Troubleshooting

Upgrading and Migrating

Notices

Index

Quick Links

Troubleshooting

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Summary of Contents for Lexmark B2865

This manual is also suitable for:

Table of Contents