Page 1 MX410, MX417, MX510, and MX511 Series User's Guide March 2017 www.lexmark.com Machine type(s): 7015 Model(s): 470, 630, 670, 675...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Understanding the basic functions of the scanner..................13 Using the ADF and scanner glass........................14 Understanding the printer control panel..........15 Using the printer control panel........................15 Understanding the colors of the Sleep button and indicator lights............15 Understanding the home screen........................
Page 3 Contents Loading paper and specialty media............53 Setting the paper size and type........................53 Conﬁguring Universal paper settings......................53 Loading trays..............................53 Loading the multipurpose feeder......................... 58 Linking and unlinking trays..........................62 Paper and specialty media guide............. 65 Using specialty media............................65 Paper guidelines..............................
Page 4 Contents Faxing......................100 Setting up the printer to fax.......................... 100 Sending a fax..............................113 Creating shortcuts............................115 Customizing fax settings..........................116 Canceling an outgoing fax..........................117 Holding and forwarding faxes........................118 Understanding the fax options........................119 Scanning..................... 121 Using Scan to Network............................121 Scanning to an FTP address.......................... 121 Scanning to a computer or ﬂash drive.......................
Page 5 Contents Maintaining the printer................207 Cleaning printer parts............................ 207 Checking the status of parts and supplies....................209 Estimated number of remaining pages.....................209 Ordering supplies............................209 Storing supplies..............................211 Replacing supplies............................212 Moving the printer............................216 Managing the printer................218 Finding advanced networking and administrator information.............218 Checking the virtual display..........................218 Setting up e‑mail alerts..........................
Page 6 Contents Embedded Web Server does not open....................293 Contacting customer support........................295 Notices.......................296 Product information............................296 Edition notice..............................296 Power consumption............................301 Index......................310...
Page 7: Safety Information
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. This product is designed, tested, and approved to meet strict global safety standards with the use of speciﬁc manufacturer's components.
Page 8 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. This product uses a printing process that heats the print media, and the heat may cause the media to release emissions.
Page 9 Safety information • Keep the printer in an upright position. • Avoid severe jarring movements. • Make sure that your ﬁngers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
Page 10: Learning About The Printer
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and conﬁguring the accessibility Lexmark Accessibility Guide—This guide is available features of your printer at http://support.lexmark.com. Help using the printer software Windows or Mac Help—Open a printer software program or application, and then click Help.
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Lexmark support Web site— support: http://support.lexmark.com • Documentation Note: Select your country or region, and then select your product to view the appropriate support site.
Page 12: Printer Configurations
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately.
Page 13: Understanding The Basic Functions Of The Scanner
Learning about the printer Printer control panel Automatic document feeder (ADF) ADF tray ADF bin Front door release button Standard 250‑sheet tray Optional 250‑ or 550‑sheet tray 100‑sheet multipurpose feeder Paper stop Standard bin Understanding the basic functions of the scanner •...
Page 14: Using The Adf And Scanner Glass
Learning about the printer Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided (duplex) pages. Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 15: Understanding The Printer Control Panel
Understanding the printer control panel Understanding the printer control panel Using the printer control panel Use the Display • View the printer status and messages. • Set up and operate the printer. Home button Go to the home screen. Tips Open a context-sensitive Help dialog.
Page 16: Understanding The Home Screen
Understanding the printer control panel Sleep button light Printer status The printer is off, idle, or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1 second, then goes The printer is in Hibernate mode.
Page 17: Using The Touch-Screen Buttons
Understanding the printer control panel Touch Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. This may also appear on the home screen: Touch Search Held Jobs Search current held jobs.
Page 18 Understanding the printer control panel Touch the Radio button Select or clear an item. Up arrow Scroll up. Down arrow Scroll down. Accept button Save a setting. Cancel button • Cancel an action or a selection. • Return to the previous screen. Touch Return to the home screen.
Page 19: Setting Up And Using The Home Screen Applications
• There may be additional solutions and applications available for purchase. For more information, go to http://support.lexmark.com or contact the place where you purchased the printer. Finding the IP address of the computer For Windows users In the Run dialog box, type cmd to open the command prompt.
Page 20: Customizing The Home Screen
Setting up and using the home screen applications Open a Web browser, and then type the printer IP address in the address ﬁeld. Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 21: Activating The Home Screen Applications
Note: A later version of this User's Guide may contain a direct link to the Administrator’s Guide of this application. To check for updates of this User’s Guide, go to http://support.lexmark.com. Streamline work processes by letting you quickly ﬁnd and print frequently used online forms directly from the printer home screen.
Page 22 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Quickly and easily copy insurance, identiﬁcation, and other wallet‑size cards.
Page 23 Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Scan a document, and then send the scanned document to multiple destinations.
Page 24: Setting Up Remote Operator Panel
Setting up and using the home screen applications Scan a document and send it to a shared network folder. You can deﬁne up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is speciﬁed, use sharing, security, and ﬁrewall settings to allow the printer at least a write access.
Page 25: Exporting And Importing A Configuration
Setting up and using the home screen applications Exporting and importing a conﬁguration You can export conﬁguration settings into a text ﬁle, and then import the ﬁle to apply the settings to other printers. Open a Web browser, and then type the printer IP address in the address ﬁeld. Note: View the IP address on the printer home screen.
Page 26: Additional Printer Setup
Forms Barcode – Prescribe – IPDS – Printcryption • Printer hard disk • Lexmark Internal Solutions Ports (ISP) – Parallel 1284‑B interface – MarkNet N8350 802.11 b/g/n wireless printer server – MarkNet N8352 802.11 b/g/n wireless printer server – MarkNet N8130 10/100 ﬁber interface –...
Page 27 Additional printer setup Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 28 Memory card connector Option card connector Printer hard disk connector Lexmark Internal Solutions Port connector Close the shield, and then the access door. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 29 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board shield, and then the controller board access door.
Page 30 Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 31 Note: The entire length of the connector on the card must touch and be ﬂush with the controller board. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Note: This task requires a ﬂat‑head screwdriver.
Page 32 Additional printer setup Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Open the controller board access door. Lightly press the stop on the left side of the access door, and then slide the access door to remove it. Unpack the ISP kit.
Page 33 Additional printer setup ISP solution Screw to attach the ISP to the bracket ISP exterior cover Screws to attach the ISP metal bracket to the printer cage Plastic bracket Long ISP cable Place the plastic bracket inside the ISP exterior cover until it clicks into place. Slide and push the ISP solution into the plastic bracket.
Page 34 Additional printer setup Secure the ISP solution to the plastic bracket using the long screw. Tighten the two screws on the end of the ISP solution.
Page 35 Additional printer setup Attach the white plug of the ISP solution interface cable into the white receptacle on the ISP. Attach the ISP exterior cover at an angle by inserting the left hinges ﬁrst.
Page 36 Additional printer setup Lower the rest of the cover, and then slide the cover to the right. Run the ISP cable through the controller board shield.
Page 37 Additional printer setup Open the shield using the green handle. Attach the blue plug of the ISP solution interface cable into the blue receptacle on the controller board. Note: If you have installed a printer hard disk, then you need to remove it. For more information, see “Removing a printer hard disk”...
Page 38 Additional printer setup Close the shield. Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Adding available options in the print driver”...
Page 39 Additional printer setup Using a ﬂat‑head screwdriver, loosen the screws. Insert the plug of the printer hard disk interface cable into the receptacle of the controller board. Note: The plug and the receptacle are color‑coded blue.
Page 40 Additional printer setup Align the screws on the printer hard disk to the slots on the controller board bracket, and then slide the printer hard disk onto the brackets. Tighten the two screws. Close the controller board shield, and then close the controller board access door. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 41 Additional printer setup Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. Access the controller board. For more information, see “Accessing the controller board”...
Page 42: Installing Hardware Options
You must use either a printer stand or printer base if you are using multiple input options. If you purchased a multifunction printer (MFP) that scans, copies, and faxes, then you may need additional furniture. For more information, see www.lexmark.com/multifunctionprinters. Install the printer and any hardware options you have purchased in the following order: •...
Page 43 Additional printer setup Unpack the tray, and then remove all packing material. Pull out the tray from the base. Remove any packing material from inside the tray. Insert the tray into the base. Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Note: Optional trays lock together when stacked.
Page 44 Additional printer setup Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Notes: • When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Page 45: Attaching Cables
Additional printer setup Attaching cables CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 46: Setting Up The Printer Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 47: Networking
Additional printer setup Networking Notes: • Purchase a MarkNet N8350 wireless network adapter for MX510de, MX511de, and MX511dhe printer models or MarkNet N8352 wireless network adapter for MX410de printer model before setting up the printer on a wireless network. For information on installing the wireless network adapter, see the setup sheet that came with the adapter.
Page 48 Additional printer setup • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces. Select the key currently in use on the network by selecting the default WEP transmit key. –...
Page 49 Additional printer setup Search for networks Show available wireless connections. Note: This menu shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID. Wi‑Fi Protected Setup Connect the printer to a wireless network using Wi‑Fi Protected Setup. Follow the instructions on the printer display.
Page 50 Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Page 51: Verifying Printer Setup
Additional printer setup For Macintosh users From System Preferences in the Apple menu, navigate to the list of printers, and then select + > IP. Type the IP address in the address ﬁeld. Apply the changes. Setting up serial printing (Windows only) Set the parameters in the printer.
Page 52 Additional printer setup Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing conﬁguration. From the home screen, navigate to: >...
Page 53: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 221 “Storing paper” on page Setting the paper size and type From the home screen navigate to: >...
Page 54 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
Page 55 Loading paper and specialty media Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
Page 56 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack.
Page 57 Loading paper and specialty media Notes: • Load with the printable side facedown when using recycled or preprinted paper. • Load prepunched paper with the holes on the top edge toward the front of the tray. • Load letterhead facedown, with the top edge of the sheet toward the front of the tray. For two‑sided printing, load letterhead faceup with the bottom edge of the sheet toward the front of the tray.
Page 58: Loading The Multipurpose Feeder
Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, paper labels, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
Page 59 Loading paper and specialty media Pull the extender gently so that the multipurpose feeder is fully extended and open. Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. •...
Page 60 Loading paper and specialty media • Flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Load the paper or specialty media. Notes: • Do not force paper or specialty media into the multipurpose feeder. •...
Page 61 Loading paper and specialty media Note: When loading A6‑size paper, make sure the multipurpose feeder extender rests lightly against the edge of the paper so that the last few sheets of paper remain in place. • Load letterhead faceup with the top edge entering the printer ﬁrst. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer ﬁrst.
Page 62: Linking And Unlinking Trays
Loading paper and specialty media • Load envelopes with the ﬂap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
Page 63 Loading paper and specialty media Creating a custom name for a paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 64 Loading paper and specialty media Using the printer control panel From the home screen, navigate to: > Paper Menu > Custom Types Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user‑deﬁned custom names. Touch Conﬁguring a custom name Using the Embedded Web Server...
Page 65: Paper And Specialty Media Guide
Paper and specialty media guide Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed speciﬁcally for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, ﬂex, fan, and straighten the stack to prevent sheets from sticking together.
Page 66 Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. For more information on label printing, characteristics, and design, see the Card Stock & Label Guide available at http://support.lexmark.com. When printing on labels: •...
Page 67: Paper Guidelines
Paper and specialty media guide • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi‑liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities.
Page 68 (electrophotographic) printers. While no blanket statement can be made that all recycled paper will feed well, Lexmark consistently tests papers that represent recycled cut size copier papers available on the global market. This scientiﬁc testing is conducted with rigor and discipline.
Page 69 Lexmark concerns itself with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identiﬁed as the primary contributor...
Page 70: Supported Paper Sizes, Types, And Weights
Paper and specialty media guide For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Page 71 Paper and specialty media guide Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 250‑sheet tray or 550‑sheet feeder glass printing tray JIS B5 182 x 257 mm (7.17 x 10.1 in.) Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.)
Page 72 Paper and specialty media guide Paper size and Standard Optional 250‑ Multipurpose Scanner Duplex dimension 250‑sheet tray or 550‑sheet feeder glass printing tray 10 Envelope 104.8 x 241.3 mm (4.12 x 9.5 in.) DL Envelope 110 x 220 mm (4.33 x 8.66 in.) C5 Envelope 162 x 229 mm (6.38 x 9.01 in.)
Page 73 Paper and specialty media guide Paper type 250‑ or Multipurpose feeder Duplex mode Scanner glass 550‑sheet tray Paper labels Bond Envelope Rough envelope Letterhead Preprinted Colored paper Light paper Heavy paper Rough/Cotton Custom Type [x] One‑sided paper labels designed for laser printers are supported for occasional use. We recommend printing only up to 20 pages of paper labels per month.
Page 74: Printing
Printing Printing Printing a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, ﬁrst set it up on the printer. For more information, see “Setting up Forms and Favorites”...
Page 75: Printing From A Mobile Device
Printing Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network. For information on conﬁguring the wireless settings of your mobile device, see the documentation that came with the device. Printing from a mobile device using Mopria Print Service Mopria®...
Page 76: Printing From A Flash Drive
Printing Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print.
Page 77 Printing From the printer control panel, touch the document you want to print. Touch the arrows to get a preview of the document. to specify the number of copies to be printed, and then touch Print. Notes: • Do not remove the ﬂash drive from the USB port until the document has ﬁnished printing. •...
Page 78: Printing Confidential And Other Held Jobs
Printing Recommended ﬂash drives File type • Documents: Lexar JumpDrive FireFly (512MB and 1GB) • • .pdf SanDisk Cruzer Micro (512MB and 1GB) • .xps • Sony Micro Vault Classic (512MB and 1GB) Images: • .dcx • .gif • .jpeg or .jpg •...
Page 79 Printing Reserve Job Expiration Store print jobs for printing at a later time. Note: The print jobs are held until deleted from the Held Jobs menu. Notes: • Conﬁdential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs.
Page 80: Printing Information Pages
Printing Printing information pages Printing a font sample list From the home screen, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts. Printing a directory list A directory list shows the resources stored in a ﬂash memory or in the printer hard disk. From the home screen, navigate to: >...
Page 81: Copying
Copying Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Making copies Making a quick copy Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass.
Page 82: Copying Photos
Copying • The ADF indicator light comes on when the paper is loaded properly. Adjust the paper guides. From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass Place an original document facedown on the scanner glass in the upper left corner. From the home screen, navigate to: Copy >...
Page 83: Customizing Copy Settings
Copying Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency Load transparencies into the multipurpose feeder, and then touch Copy It. Copying on letterhead Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass.
Page 84 Copying Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides.
Page 85 Copying Copying on both sides of the paper (duplexing) Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 86 Copying • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. From the home screen, navigate to: Copy > Content Touch the button that best represents the content type of the document you are copying. •...
Page 87 Copying Placing separator sheets between copies Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 88: Placing Information On Copies
Copying Placing information on copies Placing a header or footer on pages Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 89: Understanding The Copy Options
Copying Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job. Canceling appears on the display. When the job is canceled, the Copy screen appears. Canceling a copy job while pages are being printed From the printer control panel, touch Cancel Job or press on the keypad.
Page 90 Copying Darkness This option lets you adjust how light or dark the copies are in relation to the original document. Sides (Duplex) This option lets you make one- or two-sided copies from one- or two-sided original documents. Collate This option keeps the pages of a print job stacked in sequence when printing multiple copies of the document. Copies This option lets you set the number of copies to be printed.
Page 91 Copying Margin Shift This option lets you increase or reduce the size of the margin of a page by shifting the scanned image. Touch to set the margin you want. If the additional margin is too large, then the copy will be cropped. Edge Erase This option lets you remove smudges or marks around the edges of a document.
Page 92 Copying Advanced Imaging This option lets you adjust the Auto Center, Background Removal, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, Sharpness, and Temperature settings before you copy the document. Create Booklet This option lets you create a sequence of printed and collated pages that, when folded, forms a booklet half the page size of the original document and with all the pages in order.
Page 93: E-Mailing
E-mailing E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). Setting up the e-mail function Open a Web browser, and then type the printer IP address in the address ﬁeld.
Page 94: E-Mailing A Document
E-mailing Type a unique name for the e‑mail recipient, and then type the e‑mail address. If you are entering multiple addresses, then separate each address with a comma. Click Add. Creating an e-mail shortcut using the printer control panel From the home screen, navigate to: E-mail >...
Page 95 E-mailing • The ADF indicator light comes on when the paper is loaded properly. If you are loading a document into the ADF tray, then adjust the paper guides. Note: To avoid a cropped image, make sure that the size of the original document and the copy paper size are the same.
Page 96: Customizing E-Mail Settings
E-mailing Touch the name of the recipient. To search for additional recipients, touch New Search, and then type the name of the next recipient. Touch > E‑mail It. Customizing e-mail settings Adding e-mail subject and message information Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: •...
Page 97: Understanding The E-Mail Options
E-mailing Understanding the e-mail options Recipient(s) This option lets you enter the recipient of your e-mail. You may enter multiple e‑mail addresses. Subject This option lets you type a subject line for your e-mail. Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment ﬁle name.
Page 98 E-mailing Select one of the following: • PDF—Use this to create a single ﬁle with multiple pages. This can be sent as a secured or compressed ﬁle. • TIFF—Use this to create multiple ﬁles or a single ﬁle. If Multi-page TIFF is turned off in the Settings menu of the Embedded Web Server, then TIFF saves one page in each ﬁle.
Page 99 E-mailing Scan Preview This option lets you view the ﬁrst page of the image before it is included in the e-mail. When the ﬁrst page is scanned, the scanning is paused and a preview image appears. Note: This option appears only when a working printer hard disk is installed. Transmission Log This option lets you print the transmission log or transmission error log.
Page 100: Faxing
Faxing Faxing Note: The fax function is available only in some printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents including two-sided pages. Use the scanner glass for single-page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Page 101 Faxing Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the ﬁrst page of the transmission: fax name (identiﬁcation of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual).
Page 102 Faxing CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network. For users in Australia, the cord must be approved by the Australian Communications and Media Authority.
Page 103 Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Page 104 Faxing Connected to different wall jacks PHONE LINE Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
Page 105 Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
Page 106 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 107 Faxing CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not use the fax feature during a lightning storm. CAUTION—POTENTIAL INJURY: To reduce the risk of ﬁre, use only a 26 AWG or larger telecommunications (RJ-11) cord when connecting this product to the public switched telephone network.
Page 108 Faxing Setting up fax using cable modem connection CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Page 109 Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
Page 110 There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519 Connecting the printer to a non‑RJ11 wall jack LINE...
Page 111 Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
Page 112 Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls >...
Page 113: Sending A Fax
Faxing Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Security >...
Page 114 • The fax option is available only with the PostScript® driver or the Universal Fax Driver. For more information, go to http://support.lexmark.com. • To use the fax option with the PostScript driver, conﬁgure and enable it in the Conﬁguration tab.
Page 115: Creating Shortcuts
Faxing Sending a fax at a scheduled time Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 116: Customizing Fax Settings
Faxing Creating a fax destination shortcut using the printer control panel From the home screen, touch Fax, and then enter the fax number. To create a group of fax numbers, touch , and then enter the other fax number. Touch Type a unique name for the shortcut, and then touch Verify that the shortcut name and number are correct, and then touch OK.
Page 117: Canceling An Outgoing Fax
Faxing Viewing a fax log Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 118: Holding And Forwarding Faxes
Faxing Touch Delete Selected Jobs. The Deleting Selected Jobs screen appears, the selected jobs are deleted, and then the home screen appears. Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time.
Page 119: Understanding The Fax Options
Faxing In the “Forward to Shortcut” ﬁeld, enter the shortcut number where you want the fax forwarded. Note: The shortcut number must be valid for the setting selected in the “Forward to” menu. Click Submit. Understanding the fax options Content This option lets you specify the content type and source of the original document.
Page 120 Faxing Page Setup This option lets you change the following settings: • Sides (Duplex)—This speciﬁes if the original document is printed on one side or on both sides of the page (duplex). This also identiﬁes what needs to be scanned for inclusion in the fax. •...
Page 121: Scanning
Scanning Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple‑page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). The scanner lets you scan documents directly to a computer or a ﬂash drive. The computer does not have to be directly connected to the printer for you to receive Scan to PC images.
Page 122 Scanning Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Navigate to: Settings >...
Page 123: Scanning To A Computer Or Flash Drive
Scanning Scanning to an FTP address using a shortcut number Load an original document faceup, short edge ﬁrst into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray.
Page 124: Understanding The Scan Options
Scanning Do either of the following: • Press #, and then enter the shortcut number using the keypad. • From the home screen, navigate to: Held Jobs > Proﬁles > select your shortcut on the list Note: The scanner scans and sends the document to the directory you speciﬁed. View the ﬁle from the computer.
Page 125 Scanning File Name This option lets you type a ﬁle name for the scan image. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number. Original Size This option lets you set the paper size of the documents you are going to scan.
Page 126 Scanning • Text—The content of the original document is mostly text or line art. • Text/Photo—The original document is a mixture of text, graphics, and photos. Select from the following content sources: • Black/White Laser—The original document was printed using a mono laser printer. •...
Page 127 Scanning Custom Job This option lets you combine multiple scan jobs into a single job and appears only when a working printer hard disk is installed. Adjust ADF Skew This option lets you straighten scanned images that are slightly skewed when received from the ADF tray.
Page 128: Understanding The Printer Menus
Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Menu Settings Page Active NIC Miscellaneous Security Settings Paper Size/Type Device Statistics Standard Network Conﬁdential Print Conﬁgure MP Stapler Test Standard USB Erase Temporary Data Substitute Size Network Setup Page Parallel [x]...
Page 129: Paper Menu
Understanding the printer menus Paper menu Default Source menu Default Source Set a default paper source for all print jobs. Tray [x] Notes: Multipurpose Feeder • Tray 1 (standard tray) is the factory default setting. Manual Paper • From the Paper menu, set Conﬁgure MP to "Cassette" for Manual Envelope Multipurpose Feeder to appear as a menu setting.
Page 130 Understanding the printer menus Tray [x] Type Specify the type of paper loaded in each tray. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting for Tray 1. Transparency Custom Type [x] is the factory default setting for all other trays. Recycled •...
Page 131 Understanding the printer menus Multipurpose Feeder Type Specify the paper type loaded in the multipurpose feeder. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure to “Cassette” for Multipurpose Recycled Feeder Type to appear as a menu.
Page 132 Understanding the printer menus Manual Paper Type Specify the paper type being manually loaded. Plain Paper Notes: Card Stock • Plain Paper is the factory default setting. Transparency • From the Paper menu, set Conﬁgure MP to “Manual” for Manual Recycled Paper Type to appear as a menu.
Page 133 Understanding the printer menus Substitute Size menu Substitute Size Substitute a speciﬁed paper size if the requested paper size is not available. Statement/A5 Notes: Letter/A4 • All Listed is the factory default setting. All available substitutions are All Listed allowed. •...
Page 134 Understanding the printer menus Rough Envelope Texture Specify the relative texture of the rough envelopes loaded. Rough Letterhead Texture Specify the relative texture of the letterhead loaded. Smooth Note: Normal is the factory default setting. Normal Rough Preprinted Texture Specify the relative texture of the preprinted paper loaded. Smooth Note: Normal is the factory default setting.
Page 135 Understanding the printer menus Transparency Weight Specify the relative weight of the transparencies loaded. Light Note: Normal is the factory default setting. Normal Heavy Recycled Weight Specify the relative weight of the recycled paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Labels Weight...
Page 136 Understanding the printer menus Rough/Cotton Weight Specify the relative weight of the cotton or rough paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Custom [x] Weight Specify the relative weight of the custom paper loaded. Light Notes: Normal •...
Page 137 Understanding the printer menus Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify Custom [x] as the paper type. Duplex Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two‑sided printing as the default for all print jobs unless one‑sided printing is set from Printing Preferences or Print dialog.
Page 138 Understanding the printer menus Custom Scan Sizes menu Custom Scan Size [x] Specify a custom scan size name, size, and page orientation. Scan Size Name Notes: Width • 8.5 inches is the U.S. factory default setting for Width. 216 mm is the Height international factory default setting for Width.
Page 139: Reports Menu
Understanding the printer menus Reports Menu Reports menu Menu Settings Page Print a report on the current printer menu settings. The report also contains information about the status of the supplies and a list of hardware options that are successfully installed. Device Statistics Print a report containing printer statistics, such as supply information and number of printed pages.
Page 140: Network/Ports Menu
Understanding the printer menus Print Directory Print a list of all the resources stored in an optional ﬂash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working properly.
Page 141 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language speciﬁed in the Setup menu.
Page 142 Understanding the printer menus Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Page 143 Understanding the printer menus IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP.
Page 144 Understanding the printer menus IPv6 menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > IPv6 • Network/Ports > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Enable IPv6 Enable IPv6 in the printer.
Page 145 Understanding the printer menus Network Mode Specify the network mode. BSS Type Notes: Infrastructure • Infrastructure is the factory default setting. This lets the printer Ad hoc access a network using an access point. • Ad hoc conﬁgures a wireless connection directly between the printer and a computer.
Page 146 Understanding the printer menus Standard USB menu PCL SmartSwitch Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. •...
Page 147 Understanding the printer menus Job Buffering Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. Auto • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port.
Page 148 Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
Page 149: Security Menu
Understanding the printer menus Security menu Miscellaneous Security Settings menu Login Restrictions Limit the number and time frames of failed login attempts from the printer control panel before all users are locked out. Login Failures Failure Time Frame Notes: Lockout Time •...
Page 150 Understanding the printer menus Repeat Job Expiration Set a time limit on how long the printer stores print jobs. 1 hour 4 hours 24 hours 1 week Verify Job Expiration Set a time limit on how long the printer stores print jobs needing veriﬁcation. 1 hour 4 hours 24 hours...
Page 151 Understanding the printer menus Security Audit Log menu Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a ﬂash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer.
Page 152: Settings Menu
Understanding the printer menus Enable NTP Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • This setting is turned off if you manually set the date and time. Settings menu General Settings menu Display Language...
Page 153 Understanding the printer menus ADF Loaded Beep Enable an ADF beep sound when loading paper. Enabled Note: Enabled is the factory default setting. Disabled Quiet Mode Reduce printer noise. Note: Off is the factory default setting. Run Initial setup Run the setup wizard. Keyboard Specify a language and custom key information for the keyboard on the display.
Page 154 Understanding the printer menus Scan to PC Port Range Specify a valid port range for printers behind a port blocking ﬁrewall. [port range] Note: 9751:12000 is the factory default setting. Displayed Information Specify the display information on the upper corners of the home screen.
Page 155 Understanding the printer menus Displayed Information (continued) Customize the displayed information for certain menus. Paper Jam Select from the following options: Load Paper Display Service Errors Message to display Default Alternate Default [text entry] Alternate [text entry] Notes: • No is the factory default setting for Display. •...
Page 156 Understanding the printer menus Screen Brightness Specify the brightness of the display. 20–100 Note: 100 is the factory default setting. One Page Copy Set copies from the scanner glass to only one page at a time. Note: Off is the factory default setting. Audio Feedback Set the button volume and feedback.
Page 157 Understanding the printer menus Timeouts Set the idle time before the printer enters a lower power state. Standby Mode Note: 15 minutes is the factory default setting. Disabled 1–240 Timeouts Set the idle time before the printer begins operating in Sleep mode.
Page 158 Understanding the printer menus Timeouts Set the time the printer waits for more data before canceling a print job. Wait Timeout Disabled Notes: 15–65535 • 40 seconds is the factory default setting. • Wait Timeout is available only when the printer is using PostScript emulation.
Page 159 Understanding the printer menus Accessibility Settings Adjust the Voice Guidance speaking rate. Speech Rate Note: Normal is the factory default setting. Very Slow Slow Normal Fast Faster Very Fast Rapid Very Rapid Fastest Accessibility Settings Set the headphones volume. Headphone Volume Note: 5 is the factory default setting.
Page 160 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Sides (Duplex) Specify whether an original document is two‑sided or one‑sided, and then specify whether the copy should be two‑sided or one‑sided.
Page 161 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oﬁcio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 162 Understanding the printer menus Header/Footer Specify the header or footer information and its location on the page. [Location] For the location, select from the following options: • Top left Date/Time • Top middle Page number • Top right Custom text •...
Page 163 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 164 Understanding the printer menus General Fax Settings Restore Factory Defaults Restore the factory defaults of all fax settings. Optimize Fax Compatibility Optimize fax compatibility with other fax machines. Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax.
Page 165 Understanding the printer menus Fax Cover Page Conﬁgure the fax cover page. Fax Cover Page Notes: Off by default • Off by default is the factory default setting for Fax Cover Page. On by default • Off is the factory default setting for all other menu items. Never use Always use Include to Field...
Page 166 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Mixed Sizes is the U.S. factory default setting. A4 is the international Legal factory default setting. Executive Folio Statement Oﬁcio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x]...
Page 167 Understanding the printer menus Automatic Redial Specify the number of times the printer tries to send the fax to a speciﬁed number. 0–9 Note: 5 is the factory default setting. Redial frequency Specify the number of minutes between redials. 1–200 Note: 3 is the factory default setting.
Page 168 Understanding the printer menus Background Removal Adjust the amount of background visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Color Balance Enable an equal balance of colors in the scanned image. Cyan - Red Magenta - Green Yellow - Blue Color Dropout...
Page 169 Understanding the printer menus Enable Color Fax Scans Enable color faxing. Off by default Note: Off by default is the factory default setting. On by default Never use Always use Auto Convert Color Faxes to Convert all outgoing faxes to black and white. Mono Faxes Note: On is the factory default setting.
Page 170 Understanding the printer menus Sides (Duplex) Enable two‑sided printing for incoming fax jobs. Notes: • Off is the factory default setting. • This menu item appears only when a duplex unit is installed. Separator Sheets Enable the printer to include separator sheets for incoming fax jobs. Note: Off is the factory default setting.
Page 171 Understanding the printer menus Holding Faxes Enable the printer to hold received faxes from printing until they are released. Held faxes can be released manually or at a scheduled day or time. Held Fax Mode Note: Off is the factory default setting. Always On Manual Scheduled...
Page 172 Understanding the printer menus Speaker Settings Speaker Mode Specify the mode of the speaker. Always Off Note: On until Connected is the factory default setting. A sound is issued until On until Connected the fax connection is made. Always On Speaker Volume Set the speaker volume to high or low.
Page 173 Understanding the printer menus E‑mail Server Setup Specify a domain name, such as a company domain name, and then limit e‑mail destinations only to that domain name. Limit destinations Note: You can only specify one domain. E‑mail Server Setup Deﬁne the e‑mail server Web link settings. Web Link Setup Note: The characters * : ? <...
Page 174 Understanding the printer menus Content Source Specify how the original document was produced. Black/White Laser Note: Black/White Laser is the factory default setting. Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Color Specify whether the printer captures and transmits content in color. Note: On is the factory default setting.
Page 175 Understanding the printer menus Sides (Duplex) Specify the orientation of the original documents loaded in the ADF for two‑sided scanning. Long edge Note: Off is the factory default setting. Short edge JPEG Quality Set the quality of a JPEG photo image in relation to ﬁle size and quality of the image.
Page 176 Understanding the printer menus Custom Job scanning Copy a document that contains mixed paper sizes. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working hard disk is installed. Scan Preview Specify whether a preview appears on the display for scan jobs. Notes: •...
Page 177 Understanding the printer menus Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image. ‑4 to 4 Note: 0 is the factory default setting. Adjust ADF Skew Correct the slight skew in the scanned image.
Page 178 Understanding the printer menus PDF Settings Conﬁgure the PDF settings. PDF Version Notes: 1.2–1.7 • 1.5 is the factory default setting for PDF Version. A–1a • Normal is the factory default setting for PDF Compression. This setting A–1b appears only when a formatted, working hard disk is installed. PDF Compression •...
Page 179 Understanding the printer menus Original Size Specify the size of the original document. Letter Note: Letter is the U.S. factory default setting. A4 is the international factory Legal default setting. Executive Folio Statement Oﬁcio (Mexico) Universal Auto Size Sense Mixed Sizes JIS B5 Custom Scan Size [x] Book Original...
Page 180 Understanding the printer menus TIFF Compression Specify the format used in compressing TIFF ﬁles. Note: LZW is the factory default setting. JPEG Transmission Log Specify whether to print the transmission log. Print log Note: Print log is the factory default setting. Do not print log Print only for error Log Paper Source...
Page 181 Understanding the printer menus Color Dropout Specify which color to drop and to adjust the dropout setting for each color threshold. Color Dropout None Notes: • None is the factory default setting for Color Dropout. Green • 128 is the factory default setting for each color threshold. Blue Default Red Threshold 0–255...
Page 182 Understanding the printer menus Flash Drive menu Scan Settings Format Specify the ﬁle format. PDF (.pdf) Notes: TIFF (.tif) • PDF (.pdf) is the factory default setting. JPEG (.jpg) • To use the RTF (.rtf) or TXT (.txt) option, purchase and install the XPS (.xps) AccuRead OCR solution.
Page 183 Understanding the printer menus Resolution Specify the resolution of the scan in dots per inch (dpi). 75 dpi Note: 150 dpi is the factory default setting. 150 dpi 200 dpi 300 dpi 400 dpi 600 dpi Darkness Lighten or darken the output. 1–9 Note: 5 is the factory default setting.
Page 184 Understanding the printer menus Text/Photo Default Set the quality of a text/photo image in relation to ﬁle size and quality. 5–90 Note: 75 is the factory default setting. Photo Default Set the quality of a photo image in relation to ﬁle size and quality. 5–90 Note: 50 is the factory default setting.
Page 185 Understanding the printer menus Mirror Image Create a mirror image of the original document. Note: Off is the factory default setting. Negative Image Create a negative image of the original document. Note: Off is the factory default setting. Shadow Detail Adjust the amount of shadow detail visible on a scanned image.
Page 186 Understanding the printer menus Duplex Binding Deﬁne binding for two-sided pages in relation to page orientation. Long Edge Notes: Short Edge • Long Edge is the factory default setting. This assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). •...
Page 187 Understanding the printer menus OCR Settings menu Note: This menu appears only if you have purchased and installed the AccuRead OCR solution. Auto Rotate Automatically rotate scanned documents for proper orientation. Note: On is the factory default setting. Despeckle Remove specks from a scanned image. Note: Off is the factory default setting.
Page 188 Understanding the printer menus Job Waiting Specify that print jobs be removed from the print queue if they require unavailable printer options or custom settings. Print jobs removed from the print queue are stored in a separate print queue, so other jobs print normally. When the missing information or options are obtained, the stored jobs print.
Page 189 Understanding the printer menus Print All Order Specify the order in which held and conﬁdential jobs are printed when Print All is selected. Alphabetical Oldest First Note: Alphabetical is the factory default setting. Print jobs always appear in alphabetical order on the printer control Newest First panel.
Page 190 Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that are printed per 4‑Up side.
Page 191 Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for ﬁles such as architectural drawings, maps, electrical circuit diagrams, and ﬂow charts. Notes: • Off is the factory default setting. • To set this option using the Embedded Web Server, type the network printer IP address in the Web browser address ﬁeld.
Page 192 Understanding the printer menus Log Action at Near Full Set how the printer responds when the hard disk is nearly full. None Notes: E‑mail Current Log • None is the factory default setting. E‑mail & Delete Current Log • The value deﬁned in Log Near Full Level determines when this action is E‑mail &...
Page 193 Understanding the printer menus Format Flash Format the ﬂash memory. Warning—Potential Damage: Do not turn off the printer while the ﬂash memory is being formatted. Notes: • Yes deletes all data stored in ﬂash memory. • No cancels the format request. •...
Page 194 Understanding the printer menus Annotations Print annotations in a PDF. Do Not Print Note: Do Not Print is the factory default setting. Print PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart ﬁle.
Page 195 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetical and numeric characters, punctuation, and special symbols.
Page 196 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Page 197 Understanding the printer menus HTML menu Font Name Joanna MT Set the default font for HTML documents. Albertus MT Letter Gothic Note: The Times font is used in HTML documents that do Antique Olive Lubalin Graph not specify a font. Apple Chancery Marigold Arial MT...
Page 198: Help Menu
Understanding the printer menus Backgrounds Specify whether to print backgrounds on HTML documents. Do Not Print Note: Print is the factory default setting. Print Image menu Auto Fit Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images.
Page 199: Saving Money And The Environment
Saving money and the environment Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs.
Page 200 Saving money and the environment • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > General Settings > Eco‑Mode > select a setting Use the factory default settings for all settings associated with Eco‑Mode. Off supports the performance speciﬁcations of the printer.
Page 201 Saving money and the environment Adjusting Sleep mode From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode In the Sleep Mode ﬁeld, select the number of minutes the printer is idle before it enters Sleep mode. Apply the changes.
Page 202: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark will recycle the box.
Page 203: Securing The Printer
Securing the printer Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print and copy jobs.
Page 204: Erasing Non-Volatile Memory
Securing the printer Erasing non‑volatile memory • Individual settings, device and network settings, security settings, and embedded solutions—Erase information and settings by selecting Wipe All Settings in the Conﬁguration menu. • Fax data—Erase fax settings and data by selecting Wipe All Settings in the Conﬁguration menu. Turn off the printer.
Page 205: Configuring Printer Hard Disk Encryption
Securing the printer • Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailable for other user tasks. Touch Back > Exit Conﬁg Menu. The printer will perform a power‑on reset, and then return to normal operating mode. Conﬁguring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen.
Page 206: Finding Printer Security Information
You can also see the Embedded Web Server — Security: Administrator’s Guide for additional information: Go to www.lexmark.com, and then navigate to Support & Downloads > select your printer. Click the Manuals tab, and then select Embedded Web Server — Security: Administrator’s Guide.
Page 207: Maintaining The Printer
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Page 208 Maintaining the printer Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. Slightly dampen a soft, lint-free cloth or paper towel with water. Open the scanner cover. Clean all the areas shown, and then let them dry.
Page 209: Checking The Status Of Parts And Supplies
Damage caused by the use of third-party supplies or parts is not covered by the warranty. All life indicators are designed to function with Lexmark supplies and parts, and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage...
Page 210 60F3X00 yield toner cartridge* * This supply is supported only in MX510 and MX511 printer models. For more information on countries located in each region, go to www.lexmark.com/regions. MX410, MX510, and MX511 Regular cartridges Item Worldwide High yield toner cartridge...
Page 211: Storing Supplies
Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion of toner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return Program Regular Imaging unit 500Z...
Page 212: Replacing Supplies
Maintaining the printer Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
Page 213 Maintaining the printer Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 214 Maintaining the printer Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Lift the green handle, and then pull the imaging unit out of the printer.
Page 215 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
Page 216: Moving The Printer
Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the front door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Page 217 Maintaining the printer • Make sure that your ﬁngers are not under the printer when you set it down. • Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 218: Managing The Printer
This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced system support tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Security: Administrator's Guide on the Lexmark support Web site at http://support.lexmark.com.
Page 219: Viewing Reports
Managing the printer Viewing reports You can view some reports from the Embedded Web Server. These reports are useful for assessing the status of the printer, network, and supplies. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: •...
Page 220: Restoring Factory Default Settings
Managing the printer Notiﬁcation Description The printer generates an e-mail about the status of the supply when supply notiﬁcation is enabled. The printer stops when some supplies become empty to prevent damage. Click Submit. Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoring the factory default settings.
Page 221: Clearing Jams
Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. If jams occur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser.
Page 222: Identifying Jam Locations
Clearing jams • Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes. • Push the tray ﬁrmly into the printer after loading paper. Use recommended paper • Use only recommended paper or specialty media. •...
Page 223: Paper Jam In The Front Door
Clearing jams Jam location Duplex unit Trays Rear door Paper jam in the front door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open the front door.
Page 224 Clearing jams Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the shiny photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
Page 225: Paper Jam In The Rear Door
Clearing jams Insert the toner cartridge. Close the front door. If necessary, press on the control panel. Paper jam in the rear door Open the rear door. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 226: Paper Jam In The Standard Bin
Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the rear door. If necessary, press on the control panel. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 227: Paper Jam In The Duplex Unit
Clearing jams If necessary, press on the control panel. Paper jam in the duplex unit Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 228: Paper Jam In Trays
Clearing jams Insert the tray. From the control panel, press Paper jam in trays Remove the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray. If necessary, press on the control panel. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder.
Page 229 Clearing jams Flex, fan, and align the paper edges before loading. Reload paper, and then adjust the paper guide. If necessary, press on the control panel.
Page 230: Paper Jam In The Automatic Document Feeder
Clearing jams Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open the ADF cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the ADF cover. If necessary, press from the control panel.
Page 231: Troubleshooting
Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to www.lexmark.com. Cartridge nearly low [88.xy] If necessary, select Continue on the printer control panel to clear the message and continue printing. For non‑touch‑screen printer models, press...
Page 232 Troubleshooting Change [paper source] to [custom type name] load [orientation] Try one or more of the following • Load the correct paper size and type in the tray, verify the paper size and type settings are speciﬁed in the Paper menu on the printer control panel, and then select Finished changing paper. For non‑touch‑screen printer models, press to conﬁrm.
Page 233 Troubleshooting Conﬁguration change, some held jobs were not restored [57] Held jobs are invalidated because of any of the following possible changes in the printer: • The printer ﬁrmware has been updated. • The tray for the print job is removed. •...
Page 234 Troubleshooting Error reading USB drive. Remove USB. An unsupported USB device is inserted. Remove the USB device, and then insert a supported one. Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Fax memory full From the control panel, touch Continue to clear the message and cancel the fax job.
Page 235 Troubleshooting Fax Station Number not set up. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm. • Complete the Analog Fax Setup. If the message appears again after completing the setup, then contact your system support person.
Page 236 Troubleshooting Insufficient memory, some Held Jobs were deleted [37] The printer deleted some held jobs in order to process current jobs. Select Continue to clear the message. For non-touch-screen printer models, press to conﬁrm. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: •...
Page 237 Troubleshooting Load multipurpose feeder with [custom type name] [orientation] Try one or more of the following: • Load the multipurpose feeder with the correct paper size and type. • Depending on your printer model, touch Continue or press to clear the message and continue printing.
Page 238 • Cancel the current job. Maintenance kit low [80.xy] You may need to order a maintenance kit. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. If necessary, select Continue to clear the message and continue printing. For non‑touch‑screen printer models, press to conﬁrm.
Page 239 Turn off the printer, wait for about 10 seconds, and then turn the printer back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. No analog phone line connected to modem, fax is disabled.
Page 240 The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 241 If the toner cartridge is installed, then remove and reinstall the unresponsive toner cartridge. Note: If the message appears after reinstalling the supply, then replace the toner cartridge. The cartridge may be defective or a non‑genuine Lexmark supply. For more information, see “Using genuine Lexmark parts and supplies”...
Page 242 For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that is not intended to be used in this product.
Page 243 Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply. This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not intended to be used in this product.
Page 244 From the printer control panel, select Continue to continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Turn off the printer and then turn it back on. • Update the network ﬁrmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com.
Page 245 Troubleshooting Standard USB port disabled [56] From the printer control panel, select Continue to clear the message. For non‑touch‑screen printer models, press to conﬁrm. Notes: • The printer discards any data received through the USB port. • Make sure the USB Buffer menu is not set to Disabled. Supply needed to complete job Do either of the following: •...
Page 246: Solving Printer Problems
Troubleshooting Unformatted ﬂash detected [53] Try one or more of the following: • From the printer control, select Continue to stop the defragmentation and continue printing. For non‑touch‑screen printer models, press to conﬁrm. • Format the ﬂash memory. Note: If the error message remains, then the ﬂash memory may be defective and need to be replaced. Weblink server not set up.
Page 247 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
Page 248 Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Page 249 Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is Contact...
Page 250 Troubleshooting Tray problems Action Step 1 The problem is Go to step 2. solved. Pull out the tray, and then do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 251 Troubleshooting USB/parallel interface card does not operate correctly Action Step 1 Go to step 2. Check if you have a supported USB or Make sure the USB or parallel interface card is installed. parallel interface Install the USB or parallel interface card. For more information, card.
Page 252 Troubleshooting Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies ﬂat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Page 253: Solving Print Problems
Troubleshooting Solving print problems Printing problems Conﬁdential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
Page 254 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Error message about reading the ﬂash drive appears Action Step 1 Go to step 2. Insert the ﬂash drive into the front USB Check if the ﬂash drive is inserted into the front USB port.
Page 255 Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Go to step 2. Trace mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode.
Page 256 Troubleshooting Large jobs do not collate Action Step 1 The problem is Go to step 2. solved. From the Finishing menu on the printer control panel, set Collate to “(1,2,3) (1,2,3).” Resend the print job. Did the job print and collate correctly? Step 2 The problem is Go to step 3.
Page 257 Troubleshooting • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures. Action Step 1 The problem is Go to step 2. solved. Make sure the size of the paper loaded in the tray matches the fuser type.
Page 258 Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page Note: The printer software is available at http://support.lexmark.com. Resend the print job. Do the jobs print? Print job takes longer than expected Action...
Page 259 Troubleshooting Action Step 3 The problem is Go to step 4. solved. Remove held jobs stored in the printer memory. Resend the print job. Did the job print? Step 4 The problem is Go to step 5. solved. Disable the Page Protect feature. From the printer control panel, navigate to: Settings >...
Page 260 Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the trays to be linked. Note: The paper size and type must match for trays to be linked.
Page 261 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: > Reports > Print Fonts Touch PCL Fonts or PostScript Fonts.
Page 262 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper size and type in the • Paper menu to match the paper loaded in the tray. Specify the paper size from the tray settings to match Do the paper size and type match the paper loaded in the tray?
Page 263 Troubleshooting Action Step 2 The problem is Contact customer solved. support. Replace the fuser. For more information on installing the fuser, see the instruction sheet that came with the part. Resend the print job. Do compressed images still appear? Gray background on prints Leading edge ABCDE ABCDE...
Page 264 Troubleshooting Action Step 4 The problem is Contact customer solved. support. Check if off-white background is selected. Depending on your operating system, set off-white background from Print Properties or the Print dialog. Resend the print job. Did the background disappear from the prints? Horizontal voids appear on prints Leading edge Trailing edge...
Page 265 Troubleshooting Action Step 4 Contact customer The problem is support. solved. Replace the imaging unit, and then resend the print job. Do horizontal voids appear on prints? Incorrect margins on prints A B C D A B C D A B C D Action Step 1 The problem is...
Page 266 Troubleshooting Paper curl Action Step 1 Go to step 2. Adjust the width and length guides. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 Go to step 3.
Page 267 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. Resend the print job. Do print irregularities still appear? Step 2 Go to step 3.
Page 268 Troubleshooting Print is too dark Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, reduce the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too dark? Step 2 Go to step 3.
Page 269 Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Resend the print job. Is the print still too dark? Step 6 Contact...
Page 270 Troubleshooting Action Step 4 From the printer Go to step 5. control panel, Make sure that the paper has no texture or rough ﬁnishes. change the texture settings in the Paper Are you printing on textured or rough paper? Texture menu to match the paper you are printing on.
Page 271 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
Page 272 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 273 Troubleshooting Shadow images appear on prints Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. Load paper with the correct paper type Load paper with the correct paper type and weight in the tray.
Page 274 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Resend the print job. Is the print still skewed? Step 2 Contact customer...
Page 275 Troubleshooting Action Step 4 Go to step 5. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Page 276 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and • weight in the Paper menu to match the paper loaded in the tray. Specify the paper texture, type, and weight from the...
Page 277 Troubleshooting Toner fog or background shading appears on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove, and then install the imaging unit. Resend the print job. Does fog or shading appear on prints? Step 2 Contact customer...
Page 278 Troubleshooting Toner specks appear on prints Action Replace the imaging unit, and then resend the print job. Contact customer The problem is support. solved. Do toner specks appear on prints? Transparency print quality is poor Action Step 1 Go to step 2. Set the paper type to Transparency.
Page 279: Solving Copy Problems
Troubleshooting Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct ﬁll pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3. The problem is solved.
Page 280 Troubleshooting Copier does not respond Action Step 1 Clear the error or Go to step 2. status message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Connect the power cord to the printer Check if the power cord is plugged into the printer and a properly...
Page 281 Troubleshooting Poor copy quality Action Step 1 Clear the error or Go to step 2. status message. Check if an error or status message appears on the display. Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for Check the quality of the original document.
Page 282: Solving Fax Problems
Troubleshooting Action Step 8 Go to step 9. The problem is solved. Check for missing or faded text on prints. From the Copy screen, adjust the settings of the following: • Sharpness—Increase the sharpness setting. • Contrast—Increase the contrast setting. Resend the copy job.
Page 283 Troubleshooting Caller ID is not shown Action Contact your telephone company to check if your telephone line The problem is Contact customer is subscribed to the caller ID service. solved. support. Notes: • If your region supports multiple caller ID patterns, then you may have to change the default setting.
Page 284 Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check the telephone wall jack. Plug the telephone cable into the wall jack. Listen for a dial tone. If you do not hear a dial tone, then plug a different telephone cable into the wall jack.
Page 285 Troubleshooting Action Step 7 Go to step 8. • Try calling the fax number to make Check for a dial tone. sure that it is working properly. Did you hear a dial tone? • If the telephone line is being used by another device, then wait until the other...
Page 286 Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Check if the printer is in Fax mode. From the home screen, touch Fax to put the printer in Fax mode, and then send the fax. Note: The Multi Send application does not support the XPS output type.
Page 287 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the ring count delay settings. Open a Web browser, and then type the printer IP address in the address ﬁeld. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 288: Solving Scanner Problems
Troubleshooting Received fax has poor print quality Action Step 1 The problem is Go to step 2. solved. Ask the person who sent you the fax to: Check if the quality of the original document is satisfactory. Increase the fax scan resolution, if possible. Resend the fax.
Page 289 Troubleshooting • “Scan job was not successful” on page 291 • “Scanner unit does not close” on page 291 • “Scanning takes too long or freezes the computer” on page 291 • “The scanner does not respond” on page 292 Cannot scan from a computer Action Step 1...
Page 290 Troubleshooting Poor scanned image quality Action Step 1 Clear the error Go to step 2. message. Check if an error message appears on the display. Is there an error message on the printer display? Step 2 Go to step 3. Increase the scan resolution settings Check the quality of the original document.
Page 291 Troubleshooting Scan job was not successful Action Step 1 Go to step 2. Connect the cables properly. Check the cable connections. Make sure the Ethernet or USB cable is securely connected to the computer and the printer. Are the cables securely connected? Step 2 Change the ﬁle Go to step 3.
Page 292 Troubleshooting Action Step 2 Contact customer The problem is support. solved. Select a lower scan resolution. Does scanning still take too long or freeze the computer? The scanner does not respond Action Step 1 Go to step 2. Turn on the printer. Check if the printer is turned on.
Page 293: Solving Home Screen Applications Problems
Troubleshooting Action Step 7 The problem is Contact customer solved. support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Are the printer and scanner working? Solving home screen applications problems An application error has occurred Action Step 1 Go to step 2.
Page 294 Troubleshooting Action Step 2 The problem is Go to step 3. solved. Make sure the printer IP address is correct. View the printer IP address: • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then ﬁnding the TCP/IP section Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Page 295: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 296: Notices
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Page 297 Notices Trademarks Lexmark, the Lexmark logo, MarkNet, AccuRead, and MarkVision are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print is a trademark of Google Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
Page 298 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 299 The WEEE logo signiﬁes speciﬁc recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Page 300 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as conﬁgured when shipped by Lexmark.
Page 301: Power Consumption
The product is plugged into an electrical outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values.
Page 302 Notices Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a speciﬁed period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): By using the conﬁguration menus, the Sleep Mode Timeout can be modiﬁed between 1 minute and 120 minutes.
Page 303 The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY.
Page 304 If this happens, the telephone company will provide advance notice in order for you to make necessary modiﬁcations to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact Lexmark International, Inc. at www.lexmark.com...
Page 305 Notices Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identiﬁed as a major nationwide problem. It is recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device is connected.
Page 306 Using this product in Switzerland This product requires a Swiss billing tone ﬁlter (Lexmark part number 80D1877) to be installed on any line which receives metering pulses in Switzerland. The ﬁlter must be used, as metering pulses are present on all analog telephone lines in Switzerland.
Page 307 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 308 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 309 Notices This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneﬁciaries of this limitation. Additional rights...
Page 310: Index
Index Index avoiding jams 70 checking an unresponsive Numerics avoiding paper jams 221 printer 246 250‑sheet tray checking status of parts and installing 42 supplies 209 550‑sheet tray checking the status of parts and back button installing 42 supplies 209 printer control panel 15 checking the virtual display blocking junk faxes 117...
Page 311 Index connecting to a wireless network copy quality creating a fax destination using PIN (Personal adjusting 85 shortcut Identiﬁcation Number) copy screen using the Embedded Web method 49 content source 90 Server 115 using Push Button Conﬁguration content type 90 creating an FTP shortcut method 49 options 89, 91...
Page 312 Index display troubleshooting envelopes e‑mail screen printer display is blank 248 loading, multipurpose options 97, 99 display, printer control panel feeder 58 E‑mail Settings menu 172 adjusting brightness 201 tips on using 65 e‑mail shortcuts, creating disposing of printer hard environmental settings using the Embedded Web disk 203...
Page 313 Index transmission log 120 FCC notices 298, 303 printing from Windows 79 Fax partition inoperative. Contact ﬁle name held print jobs system administrator. 234 scan options 125 printing from a Macintosh Fax server 'To Format' not set up. ﬁnding more information about computer 79 Contact system the printer 10...
Page 314 Index installing an Internal Solutions tips on using 65 AppleTalk 145 Port 31 Lexmark Mobile Print Conﬁdential Print 149 installing an optional card 30 using 76 Conﬁgure MP 132 installing options line ﬁlter 105 Copy Settings 159 order of installation 42...
Page 315 239 supported 70 noise emission levels 298 page setup Paper Texture menu 133 Non‑Lexmark [supply type], see e‑mail options 98 paper type User’s Guide [33.xy] 239 fax options 120 setting 53 non‑volatile memory 203...
Page 316 Index placing separator sheets incorrect margins on prints 265 Cartridge very low, [x] estimated between copies 87 jammed pages are not pages remain [88.xy] 231 port settings reprinted 251 Cartridge, imaging unit conﬁguring 50 job prints from wrong tray 255 mismatch [41.xy] 231 PostScript menu 194 job prints on wrong paper 255...
Page 317 Index Imaging unit very low, [x] Non‑Lexmark [supply type], see Standard network software estimated pages remain User’s Guide [33.xy] 239 error [54] 244 [84.xy] 235 Not enough free space in ﬂash Standard USB port disabled Incorrect paper size, open memory for resources...
Page 318 282, 291 using 68, 199 scan options 125 scanning takes too long or recycling resolution, fax freezes the computer 291 Lexmark packaging 202 changing 116 scanner Lexmark products 202 Restore held jobs? 243 automatic document feeder toner cartridges 202...
Page 319 199 Security Audit Log menu 151 FTP address 122 storing 211 security slot 45 FTP destination 121 using genuine Lexmark 209 security Web page showing icons on the home using recycled paper 199 supplies, ordering where to ﬁnd 206...
Page 320 Index transmission log troubleshooting, print white streaks on a page 278 e‑mail options 99 conﬁdential and other held troubleshooting, printer options fax options 120 documents do not print 253 internal option is not scan options 126 error reading ﬂash drive 254 detected 248 transparencies incorrect characters print 255...
Page 321 Index verify print jobs 78 printing from a Macintosh computer 79 printing from Windows 79 vertical voids appear 278 viewing reports 219 viewing a fax log 117 virtual display checking, using Embedded Web Server 218 voice mail setting up 101 voice over Internet Protocol (VoIP) fax setup 106...

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